2/10 Terrible
Nancy
Traveled with family
May 28, 2024
Liked: Cleanliness
I never received the codes to get into the building or my room so when I arrived, I had to track down someone to provide them to me. The person at the lobby desk told me to go to the 3rd floor office to get them but she could not help me any further as she was not a representative of the hotel but a representative of the leasing office - it is an apartment building that set aside some space as hotel rooms. I went to the office and no one was there. We had just driven 6 hours and had absolutely no way to get into our room. Finally, someone appeared and gave me the codes. Again, she said I should have received them by email, but I didnt. It was very frustrating and nerve wracking. I also requested pool passes - never got them. There was simply no one on the premises to get information. I needed towels and toilet paper and never got them. We were just completely on our own and no way to communicate with anyone managing the hotel rooms. Dont stay here. Its not worth it. And it was not cheap.
Nancy
Stayed 3 nights in May 2024