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Easy check-in and check-out, helpful staff at the reception, good breakfast buffet. Great location near the train station. Only one ride from the hotel to Haneda airport, very convenient. Also, walkable to the boardwalk park. The only downsides were the room was small, the bed and pillow were hard, but will do if staying there for a night or two.
Maribel
Stayed 1 night in May 2024
Response from HOTEL staff on May 11, 2024
Thank you for staying at our hotel from among the many hotels. All of our staff will continue to do our best to maintain the quality of Toyoko Inn as a base that supports mobility, and to provide "evolution" in addition to "peace of mind". We will continue to work to become a hotel of choice for many people. We will waiting for your visit again.
Great location, near train station, parks, and boardwalk.
Maribel
Stayed 2 nights in Apr 2024
Response from HOTEL STAFF on May 11, 2024
Thank you for staying at our hotel from among the many hotels. All of our staff will continue to do our best to maintain the quality of Toyoko Inn as a base that supports mobility, and to provide "evolution" in addition to "peace of mind". We will continue to work to become a hotel of choice for many people. We will waiting for your visit again.
Wish there is consistency as far as hotel room reservation. We stayed in the hotel for two nights and returned for extended stay for another three nights after 5 days away. We were offered a much smaller room was given even we made reservations in Feb. we wish the hotel would be more considerate giving the same size room to customers instead making us disappointed at the end of the trip.
Mun Sze
Stayed 5 nights in Apr 2024
Response from Toyoko Inn Shinagawa Port South Exit Tennozu Isle on Apr 22, 2024
Thank you very much for staying with us. We would also like to express our sincere gratitude for your feedback on that occasion. We will continue to strive to improve our services with the aim of creating facilities that will satisfy our customers. We look forward to seeing you again.
Service is great. I love those cards showing points of interest and restaurants to eat instead of searching online. Those cards are adorable and I left comment cards in the album as well; love the idea!!! Laundry experience was great and I shared with my friends in LA. Love everything about this hotel!!!
Mun Sze
Stayed 2 nights in Apr 2024
Response from Toyoko Inn Shinagawa Port South Exit Tennozu Isle on Apr 22, 2024
Thank you very much for staying with us. We would also like to express our sincere gratitude for your feedback on that occasion. We will continue to strive to improve our services with the aim of creating facilities that will satisfy our customers. We look forward to seeing you again.
The monorail and the Rinkai line connects you easily to many spots in Tokyo. But I like how it’s distant enough to not feel too crowded. There’s also a free shuttle bus to and from Shinagawa station which was really convenient. Breakfast options were great as well.
JEFFERSON
Stayed 2 nights in Mar 2024
Response from Toyokoinn shinagawakonan exit Tennouzu Ilse on Apr 7, 2024
Thank you very much for using our hotel. We would also like to thank you for your feedback. We will continue to strive to improve our services with the aim of creating facilities that will satisfy our customers. We look forward to seeing you again.
Staff are very friendly and helpful. Located right by local buses and train stations. Grocery and 7-11 very close. The place could use some touch-ups and a facelift. New towels are hung in a plastic bag on your door, and you bring towels and garbage out. Breakfast is not great. People in rooms down the hall were smoking so the entire hallway smelled. You can hear your neighbor’s phone alarms go off. Good luck getting a good night’s rest.
Trang
Stayed 4 nights in Mar 2024
Response from 東横INN品川港南口天王洲アイル くちこみ担当 on Mar 13, 2024
With a 7-11 and AEON supermarket close by. There are only few restaurants. Microwave available. Regular shuttle bus to JR Shinagawa. Easy access to Yokohama and Haneda airport.
Basic breakfast with containers for people to take away. Nice DHC skin care set. Super quick check in and check out.
Chin Kwan
Stayed 5 nights in Feb 2024
Response from 東横INN品川港南口天王洲アイル くちこみ担当 on Mar 10, 2024
The hotel is a bit far off from station, but luckily the hotel has connected shuttle to station. Breakfast here although is free but food seems to be quickly rundown and the replenishment seems to be not able to catch up. I think if hotel were to provide free breakfast, it should be better managed. it was a bit chaotic for the extremely long line and seeing all trays were empty after lining up for long time.
Bik Kei Patsy
Stayed 1 night in Dec 2023
Response from 東横INN品川港南口天王洲アイル くちこみ担当 on Jan 10, 2024
The most uncomfortable bed I’ve ever had at a hotel. I cried the first night but was not able to do anything due to the language barrier. Did not sleep at all but couldn’t get money back
Bethany
Stayed 3 nights in Nov 2023
Response from 東横INN品川港南口天王洲アイル くちこみ担当 on Dec 17, 2023
Thank you very much for staying with us.We apologize for any inconvenience this may have caused.All of our employees will do their best to provide you with better services.We look forward to seeing you again.
10/10 Excellent
Lin
Nov 26, 2023
Lin
Stayed 1 night in Nov 2023
Response from 東横INN品川港南口天王洲アイル くちこみ担当 on Dec 17, 2023
Great location to three stations and easy trip to Haneda via monorail or subway. Staff was courteous and free breakfast buffet was solid. Rooms are small but perfect for somone who is just sleeping and spending most of their time exploring. Shinagawa is a family friendly neighborhood right next to the waterwaus so hreay stay.
Ma
Stayed 3 nights in Oct 2023
Response from 東横INN品川港南口天王洲アイル くちこみ担当 on Nov 4, 2023
Thank you very much for staying with us.We would also like to express our sincere gratitude for your feedback on that occasion.We will continue to strive to improve our services with the aim of creating facilities that will satisfy our customers.We look forward to seeing you again.
Clean, basic hotel provision. Everything I needed for a short stop over. Bed was quite hard but not uncomfortable. Very convenient and easy to get to from the airport. Breakfast offering was good and they even include take away boxes so you can bag some up for later. Staff friendly and helpful.
Verified traveler
Stayed 1 night in Oct 2023
Response from 東横INN品川港南口天王洲アイル くちこみ担当 on Oct 27, 2023
Very nice hotel with convenient access to public transit. Breakfast was delicious! Nice and very helpful staff! My son left his contact lens solution behind and when we returned a few days later the staff gave it back to him! Totally unexpected! Close to 7-11 for snacks and food! Loved it!
Nancy
Response from 東横INN品川港南口天王洲アイル くちこみ担当 on Oct 24, 2023
Check-In was seamless and no need of human intervention. A fantastic receptionist helped me thru the first time. Room keys and room # were spitting out by a machine. Smart.
Steven
Stayed 1 night in Oct 2023
Response from Front Staff on Oct 11, 2023
Thank you for staying with us. We are very happy that you were satisfied with our stay. We will continue to strive to further improve our services. We look forward to seeing you again.
Response from 東横INN品川港南口天王洲アイル くちこみ担当 on Aug 27, 2023
Thank you very much for using our hotel this time.We would also like to thank you from the bottom of our hearts for your feedback.We will continue to strive to improve our services with the aim of creating facilities that will satisfy our customers.We look forward to seeing you again.
10/10 Excellent
Colin
Aug 24, 2023
Really liked this property a lot.
Colin
Stayed 1 night in Aug 2023
Response from 東横INN品川港南口天王洲アイル くちこみ担当 on Aug 26, 2023
Everything was great! Especially, we would like to recommend this place for family travelers.
WIN THIRI
Stayed 2 nights in Aug 2023
Response from 東横INN品川港南口天王洲アイル くちこみ担当 on Aug 17, 2023
Thank you very much for using our hotel this time.We would also like to thank you from the bottom of our hearts for your feedback.We will continue to strive to improve our services with the aim of creating facilities that will satisfy our customers.We look forward to seeing you again.
Very basic hotel. Dark, small rooms with tiny bathrooms. Very few elevators for the number of rooms and breakfast was very crowded and very basic. Quite a few school groups and tourist groups. One good thing is a shuttle service between the hotel and the Shinagawa station though it is not easy to find.
Mami
Stayed 1 night in Jul 2023
Response from 東横INN品川港南口天王洲アイル くちこみ担当 on Aug 16, 2023
Stayed there for 17 nights. Great to have breakfast every morning. Close to Tennozu Isle station which is on the Tokyo monorail. If you have a Jrail pass, it works for this station. We used this to get around. Very good facilities like laundry and luggage storage at the hotel. Overall a very good stay!