I wish I could give this place a better review, but plain and simple, it smells. If you suffer from allergies, look elsewhere. The first room REEKED of body odor. The second room we got (we asked for a new one, and they immediately obliged) also smelled like B.O., but less so. The closet smelled like rotting fish. Upon closer inspection, we saw other people said similar things about odor issues...so this isn’t just a one-off situation.
All that said, a few great things about it:
-Location: Near several train lines, lots of cool bars and restaurants and cafes and convenience stores in the area, plus there are always cabs nearby
-View from our room: We woke up to a clear view of Mt. Fuji, it was lovely
-Cleanliness: The bathrooms were very clean and they brought us fresh towels every day
-Staff: They’re friendly, helpful, and there 24/7
This place is, at best, a 2 star hotel because of the smell issue. If they fixed that, it would be a high-end 3 star hotel, and not the 4 it claims to be. It’s a shame they have this problem, and we hope they fix it!