The Island wing is terribly run down. The bathroom ceiling was falling apart, furniture was old, vanity sink was cracked, light bulbs in the living room were blinking. Overall I would never call it 4-5 star hotel. It was poorly maintained and the service was very slow. I booked this place because my experience at Lotte hotels at different locations were good. This was seriously misleading. I booked this place because this hotel had VIP access for Hotels.com gold members. The service and room conditions were subpar. The room was old poorly maintained run down. Terrible. I NEVER EVER would stay here at this price. I would have paid more to stay at a better place. I heard The Tower wing is better condition. Their advertisement is Terribly misleading.