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Reviews of HOTEL MYSTAYS Tachikawa

3 out of 5
HOTEL MYSTAYS Tachikawa
1-8-14 Nishikicho, Tachikawa, Tokyo-to

Reviews

8.4

Very Good

Rating 10 - Excellent. 366 out of 894 reviews" "
Rating 8 - Good. 369 out of 894 reviews" "
Rating 6 - Okay. 109 out of 894 reviews" "
Rating 4 - Poor. 33 out of 894 reviews" "
Rating 2 - Terrible. 17 out of 894 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so impressed with the staff’s ability to accommodate me with their English! The room was perfect for what was needed, and the location, whilst a 12 min walk from the station, it was wonderfully QUIET and restful. Would definitely recommend!
Stayed 5 nights in May 2024
Response from ホテルマイステイズ立川 くちこみ担当 on May 10, 2024
Dear Guest,Thank you for the great review of our hotel. We are very grateful for your kind comments. Every staff member at our hotel will continue to strive to provide the best service for our guests.We hope you will consider HOTEL MYSTAYS Tachiakwa during your next travels nearby us.Sincerely, HOTEL MYSTAYS Tachiakwa

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Typical Japanese hotel in terms of size. Breakfast was ok. Hotel immaculate.
Stayed 2 nights in May 2024
Response from ホテルマイステイズ立川 くちこみ担当 on May 10, 2024
Dear Guest,Thank you for the great review of our hotel. We are glad that you enjoyed your stay. We hope to see you again very soon.Sincerely, HOTEL MYSTAYS Tachiakwa

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New, rooms small but typical japanese
Stayed 6 nights in Apr 2024
Response from ホテルマイステイズ立川 くちこみ担当 on May 4, 2024
Thank you very much for staying at HOTEL MYSTAYS Tachikawa.There are 3 types of rooms at our hotel. We offer standard double rooms with one bed, standard twin rooms with two beds, and deluxe twin rooms. We hope you choose the one that suits your needs.If you are in the area, please consider our hotel.Thank you for your valuable feedback.HOTEL MYSTAYS TachikawaFront desk

8/10 Good

Wing Yee Windy

Stayed 1 night in Feb 2024

10/10 Excellent

NOBUHITO

Stayed 1 night in Dec 2023

10/10 Excellent

Haruka

Stayed 1 night in Nov 2023

10/10 Excellent

Hisayo

Liked: Amenities, property conditions & facilities
It took a while to find out the hotel. I took a taxi from Tachikawa station. It cost me 500 yen. It is 15 minutes walk from the station. The hotel is clean, staffs are nice. The best thing is breakfast; buffet style.
Stayed 3 nights in Nov 2023

10/10 Excellent

ROSS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly reception. Efficient and quick.
Stayed 1 night in Nov 2023
Response from ホテルマイステイズ立川 くちこみ担当 on Nov 12, 2023
Thank you for using HOTEL MYSTAYS Tachikawa. We would also like to thank you once again for taking the time to share your feedback with us.We are glad to hear that you were able to relax during your stay.We hope that you will use our hotel again if you have the opportunity. We look forward to welcoming you.HOTEL MYSTAYS Tachikawa Front Desk

10/10 Excellent

Katsuya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2023

8/10 Good

KAMATA

Stayed 3 nights in Oct 2023

6/10 Okay

Mayumi

Traveled with family and small children
Liked: Staff & service, amenities
スタッフはみんな優しくてよかったです。ただ部屋の大きさは思ったより小さかった、ちょっとほこりがある部分があったのもきにらなかった。駅からはちょっと歩くけどそれはあんまり気にしてなかった。周りにもいろんな飲食店あるので便利だった。
Stayed 3 nights in Oct 2023
Response from ホテルマイステイズ立川 くちこみ担当 on Oct 19, 2023
この度は、ホテルマイステイズ立川にご宿泊いただきまして誠にありがとうございました。また、ご多用のところご感想をお寄せいただき、重ねてお礼申し上げます。先ず初めに、お部屋の清掃につきまして大変ご不快な思いをお掛けし、心よりお詫び申し上げます。日頃よりお客様に快適にご利用いただけるよう、お部屋の清掃及び確認体制につきましては細心の注意を払い、取り組んでいるつもりではございましたが、お恥ずかしい限りでございます。今一度、清掃スタッフとの連携を図り、再発防止に努めてまいります。スタッフの対応につきましては、嬉しいお言葉をいただき、大変嬉しく存じます。今後もお客様に喜んでいただけるホテルを目指してまいります。恐れながらも、お客様のまたのご利用お待ちしております。ホテルマイステイズ立川フロント

10/10 Excellent

MICHAEL

Stayed 7 nights in Sep 2023

10/10 Excellent

Eisuke

Stayed 1 night in Sep 2023

6/10 Okay

Yu hyun

Stayed 2 nights in Sep 2023

8/10 Good

JONGHWI

Stayed 2 nights in Sep 2023

6/10 Okay

Teck Beng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Cheryl Brown

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean, friendly staff,great breakfast great price.
Stayed 1 night in Jul 2023
Response from ホテルマイステイズ立川 くちこみ担当 on Aug 1, 2023
Thank you very much for staying at our hotel.We're very happy to receive your complimentWe will continue to promote better service in the future.We sincerely look forward to your next visit.Hotel MYSTAYS Tachikawafront desk

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my top choice for Tachikawa
Very reliable Wi-Fi. Excellent coffee and a healthy and tasty wonderful breakfast. Very clean everywhere. Very thoughtful room amenities - so thankful for a desktop mirror. Everyone at the front desk and the breakfast room is consistently courteous. I stayed here three times within a year and just loved it and don't want to stay anywhere else when in Tachikawa.
Stayed 9 nights in Jun 2023
Response from ホテルマイステイズ立川 くちこみ担当 on Jul 2, 2023
Thank you very much for choosing our hotel among many others. We would also like to thank you for taking time out of your busy schedule to provide us with your valuable feedback.We are relieved to hear that you were satisfied with your stay. We are very pleased to hear your compliments about our facilities and services. All of us at the hotel will continue to make every effort to provide our guests with a relaxing stay.We hope you will visit us again next time you are in the Tachikawa area.Hotel Mystays Tachikawa Front Desk

10/10 Excellent

Naomi

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simply wonderful
Very very comfortable bed and pillow. Very clean everywhere. Wonderful breakfast. Above sufficient amenities. Very professional staff. Very reliable WiFi connection. I don't want to try any other hotel in Tachikawa because HOTEL MYSTAYS Tachikawa is simply wonderful!!!
Stayed 11 nights in Apr 2023
Response from HOTEL MYSTAYS Tachikawa front on May 4, 2023
Thank you for staying at HOTEL MYSTAYS Tachikawa this time.I am glad that you had a comfortable stay.We will continue to do our best to become a hotel that is supported by many customers.Also, when you come to Tachikawa, please use our hotel.Thank you for your valuable opinion.HOTEL MYSTAYS Tachikawafront

10/10 Excellent

Carole Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was smaller than the last three times we were there, but it’s a clean and efficient budget hotel. The staff are always pleasant and helpful.
Stayed 11 nights in Apr 2023
Response from HOTEL MYSTAYS Tachikawa on May 2, 2023
Thank you for staying at HOTEL MYSTAYS Tachikawa this time.I am glad that you had a comfortable stay. Thank you for your kind words about our staff.When you come to Tachikawa again, please come to HOTEL MYSTAYS Tachikawa.Thank you for your wonderful post.HOTEL MYSTAYS Tachikawa

4/10 Poor

Verified traveler

Disliked: Staff & service
Just Ok.
The Hotel Was, Ok. Not What I Was Expecting The Smoking Are on The Hallway Had A Very Strong Smell Of Nicotine, The Smell Of Nicotine Was So Bad That It Got Me Sick, I Hadn't Check Out A Day Early Because Of It, Other Than That It Was Ok.
Stayed 4 nights in Nov 2022
Response from ホテルマイステイズ立川 くちこみ担当 on Dec 8, 2022
Thank you for staying at HOTEL MYSTAYS TACHIKAWA. We appreciate you taking the time to write to us. Please accept our sincere apology regarding to the Hallway which we know has caused discomfort and inconvenience to you. Your comment is deeply appreciated, and considered in order to improve the operation of our hotel. We will be so glad to have you again as our guest in the future. Hotel Mystays Tachikawa Front Desk

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and close to JR station
Room was tidy and bed was comfortable.
Stayed 1 night in Nov 2022
Response from ホテルマイステイズ立川 くちこみ担当 on Dec 5, 2022
Thank you for staying at HOTEL MYSTAYS Tachikawa. We appreciate you taking the time to write to us.We are so glad to hear that you had a comfortable stay at our hotel. We hope we can serve you again at our hotel in the near future.We hope you will consider HOTEL MYSTAYS Tachikawa during your next travels nearby us.We sincerely hope to welcome you again at our hotel.HOTEL MYSTAYS Tachikawa.

10/10 Excellent

Satoshi

Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will choose this hotel again
The room was clean and comfortable and well equipt. The breakfast had a nice variety of both Japanese and western food available every day and was delicious and the good coffee, too. The staff was always pleasant and very helpful whenever I needed assistance- making copies, calling a cab, and looking up information about the local establishments.
Stayed 12 nights in Sep 2022
Response from ホテルマイステイズ立川 くちこみ担当 on Oct 2, 2022
Thank you for staying at HOTEL MYSTAYS Tachikawa. We appreciate you spending your time to write to us. It is our pleasure to make our guests feel comfortable. When you travel to the Tachikawa area in the future, we sincerely hope that you will consider our hotel for your stay.HOTEL MYSTAYS Tachikwa reception

6/10 Okay

Chandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wouldn't be a top choice of stay. The area has changed since my last stay. Making the hotel completely inconvenient and not worth the money.
Stayed 1 night in Sep 2022

6/10 Okay

Karma Sonam Chopel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the station. Lots of shops.
Stayed 1 night in Sep 2022
Response from ホテルマイステイズ立川 くちこみ担当 on Sep 5, 2022
Dear Guest,Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon.Sincerely, HOTEL MYSTAYS Tachikawa.

6/10 Okay

Takashi

Disliked: Staff & service, amenities
Stayed 2 nights in Jul 2022

10/10 Excellent

Haruki

Stayed 1 night in Apr 2022

10/10 Excellent

Mattias

Stayed 1 night in Mar 2022
Response from ホテルマイステイズ立川　フロント on Apr 30, 2022
この度はホテルマイステイズ立川をご利用いただき誠にありがとうございました。ご滞在中は快適にお過ごしいただけたご様子で大変安堵いたしました。またのご来館をお待ちしております。

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Jan 2022
Response from ホテルマイステイズ立川　フロント on Jan 25, 2022
この度はホテルマイステイズ立川をご利用いただきまして誠にありがとうございました。10段階中8点もいただき、大変うれしく存じます。 またのご来館をお待ちしております。

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from ホテルマイステイズ立川　フロント on Jan 11, 2022
この度はホテルマイステイズ立川をご利用いただきまして誠にありがとうございます。またお忙しい中でのご投稿重ねてお礼申し上げます。これからも現状に甘んずることなく、清潔なお部屋の維持と皆様にご満足いただけるサービスの向上に努めて参ります。今後ともホテルマイステイズ立川にご愛顧賜りますよう、心よりお願い申し上げます。

8/10 Good

Tony dan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Was a good place to stay overnight
Stayed 1 night in Sep 2021
Response from HOTEL MYSTAYS tachikawa　Reception on Oct 20, 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Yurika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from ホテルマイステイズ立川　フロント on Aug 2, 2021
お客様 この度は、ホテルマイステイズ立川をご利用いただきまして、誠にありがとうございました。 また、ご多用の中、ご感想をお寄せいただき、重ねて御礼申し上げます。 ご滞在中は快適にお過ごしいただけたご様子で、私どもも嬉しく存じます。 お客様とまたお会いできる日を心よりお待ち申し上げております。 ホテルマイステイズ立川　フロント

8/10 Good

Maiko

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from ホテルマイステイズ立川　フロント on Jul 19, 2021
お客様 この度はホテルマイステイズ立川をご利用いただきまして、誠にありがとうございました。 またお忙しい中でのご投稿重ねてお礼申し上げます。 ご滞在中は快適にお過ごしいただけたとのこと、大変安堵致しました。 お客様のまたのご来館を心よりお待ち申し上げております。 ホテルマイステイズ立川　フロント

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are many better options in tachikawa
Air condition is central located and the room becomes very hot at night. Make sure you notice that the bedsheets and linen service is only twice a week on some discount bookings. I left my booking after the 2nd night.
Stayed 4 nights in May 2021
Response from HOTEL MYSTAYS tachikawa Reception on Jun 21, 2021
Thank you very much for choosing HOTEL MYSTAYS tachikawa．And we appreciate you taking your time writing to us. As you said, the air conditioning and heating are centrally controlled, but the room temperature can be set from the panel on the wall. We apologize for our lack of explanation. Also, as you said, we have a variety of plans, some with cleaning, some without. We would be happy if you could confirm this when you make your reservation. We are looking forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, friendly staff, clean room. We requested a taxi early in the morning and they were able to fulfill our request.
Stayed 1 night in Apr 2021
Response from HOTEL MYSTAYS Tachikawa on Apr 17, 2021
Dear Guest, Thank you for staying with us at HOTEL MYSTAYS Tachikawa. Also we appreciate you spending your time leaving us your valuable feedback. All of our staff are glad to hear that you were satisfy with our services and our facilities. We hope that we can have a chance to serve you again in the future. Thank you & Best Regards, HOTEL MYSTAYS Tachikawa

10/10 Excellent

Elsashintya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021
Response from ホテルマイステイズ立川 フロント on Jan 30, 2021
お客様 この度はホテルマイステイズ立川をご利用いただきまして誠にありがとうございました。 また、お忙しい中、ご評価をいただき重ねてお礼申し上げます。 ご滞在中は快適にお過ごしいただけたご様子で安堵致しました。 お客様のまたのご利用をスタッフ一同お待ち申し上げております。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly and helpful. Good location. Air conditioning could have been colder.
Stayed 2 nights in Aug 2020
Response from HOTEL MYSTAYS tachikawa　Reception on Aug 25, 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and comfortable.
Stayed 2 nights in Feb 2020
Response from HOTEL MYSTAYS Tachikawa Reception. on Mar 6, 2020
Thank you for staying at HOTEL MYSTAYS Tachikawa. And we appreciate you spending your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. We hope we can serve you again at our hotel in the future.

8/10 Good

Zachary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 3 nights in Feb 2020
Response from HOTEL MYSTAYS Tachikawa Reception. on Mar 6, 2020
Thank you very much for choosing HOTEL MYSTAYS Tachikawa And we appreciate you taking your time writing to us. We are very grateful for your kind comments. Every staff member at our hotel will strive to provide good service to our guests. Every staff member at our hotel hopes that you will choose to stay with us again in the future.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked = Staff 1st class both day and nightshift. Not liked = Room small, a little outdated, very hard western style beds. Not liked = A bit of a walk from Tachikawa Station. Liked = On site real massage services room1st floor near lobby check in past elevators.
Stayed 1 night in Feb 2020
Response from HOTEL MYSTAYS tachikawa　yabe on Feb 18, 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Jorge

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jan 2020
Response from HOTEL MYSTAYS tachikawa yabe on Feb 13, 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from ホテルマイステイズ立川 フロント安藤 on Feb 11, 2020
この度はホテルマイステイズ立川をご利用いただきまして誠にありがとうございます。また貴重なお時間の中でのご投稿重ねてお礼申し上げます。これからも現状に甘んずることなく、清潔なお部屋の維持と皆様にご満足いただけるサービスの向上に努めて参ります。今後ともホテルマイステイズ立川にご愛顧賜りますよう、心よりお願い申し上げます。

10/10 Excellent

Phil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff!!!
Stayed 5 nights in Dec 2019
Response from HOTEL MYSTAYS tachikawa yabe on Jan 5, 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

michinori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. The only negative was that there was NO luggage ramp from the street up steps to the foyer- quite a strain !
Stayed 7 nights in Dec 2019
Response from HOTEL MYSTAYS tachikawa yabe on Dec 28, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. And we hope to see you again very soon. Sincerely,

10/10 Excellent

Lon, Fussa, Japan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly close to train station. Easy to find. Excellent room, dining facilities, and professional staff. Many amenities. Room larger than the typical Japanese hotel room.
Stayed 1 night in Dec 2019
Response from HOTEL MYSTAYS Tachikawa Reception Ando on Dec 25, 2019
Thank you very much for choosing HOTEL MYSTAYS Tachikawa．And we appreciate you taking your time writing to us. We are very grateful for your kind comments. Every staff member at our hotel will strive to provide good service to our guests. Every staff member at our hotel hopes that you will choose to stay with us again in the future.

10/10 Excellent

Verified traveler

Stayed 7 nights in Nov 2019
Response from ホテルマイステイズ立川 矢部 on Dec 21, 2019
この度はホテルマイステイズ立川をご利用いただきまして誠にありがとうございます。また貴重なお時間の中でのご投稿重ねてお礼申し上げます。 これからも現状に甘んずることなく、清潔なお部屋の維持と皆様にご満足いただけるサービスの向上に努めて参ります。 今後ともホテルマイステイズ立川にご愛顧賜りますよう、心よりお願い申し上げます。

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019
Response from ホテルマイステイズ立川 フロント藤井 on Nov 29, 2019
この度はホテルマイステイズ立川をご利用いただきまして誠にありがとうございました。またご多用の中、ご感想をお寄せいただき重ねてお礼申し上げます。 ご滞在中は快適にお過ごし頂けたご様子で私どもも嬉しく存じます。 お客様のまたのお越しをお待ちしております。