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My room wasn’t cleaned or towels replenished after the first night. I stay at this hotel frequently and the service is usually great but this time I couldn’t get the type of room I wanted and the service wasn’t as good
Melanie
Stayed 3 nights in May 2024
10/10 Excellent
RUTH, Parksville
Traveled with partner
May 20, 2024
Didn’t like that there were no elevators.
RUTH
Stayed 1 night in May 2024
6/10 Okay
Zi Ming
Traveled with family and small children
May 19, 2024
Liked: Staff & service, amenities
Old building
Zi Ming
Stayed 1 night in May 2024
2/10 Terrible
Ron
Traveled with partner
May 19, 2024
Liked: Cleanliness
Disliked: Staff & service
Clerknot very friendly, would not allow early check or try to speed up cleaning of rooms to allow earlier check in. After her shift was over the new guy said a room was available and let us check in early.
Nice stay while travelling through. Reasonable price including a well stocked breakfast area that was bright and clean.
Steve
Stayed 1 night in May 2024
8/10 Good
Walter
Traveled with partner
May 8, 2024
Liked: Cleanliness, staff & service
Beds were clean and comfortable with 4 different pillows to try and meet all needs. Carpet is carpet. Should not be in a hotel room. Food was good. Better than all the places I have stayed in this price point. Pool, hot tub plus another tub by the weight room.and saunna. All were good. I booked through expedia and the check in was seamless and quick. Exterior doors need maintenence to insure that they close properly to maintain security. All in all a good stay.
Toilet chain broke first night-toilet wouldn’t flush
Water is not complimentary
Mould on window frame
Could not work heat, wall instrument panel not functioning
Offered another room
Second room situated in hallway directly above pool area. Strong chlorine plus high humidity
Third room ok.
Carpet is dated and no elevator for second floor (think seniors and luggage)
Eggs and sausages at breakfast super yummy
Doris
Stayed 3 nights in Apr 2024
2/10 Terrible
Nicole
Apr 19, 2024
Nicole
Stayed 1 night in Apr 2024
8/10 Good
James
Traveled with family
Apr 16, 2024
Liked: Property conditions & facilities
Nice property located right next to the main highway & overpass. Traffic noise is constant and outside viewing from rooms is obstructed by this roadway. Otherwise rooms are clean and beds are comfortable. Difficulty accessing this hotel when approaching from Hwy #1East.
Everything you need: bathtub (not just a shower), fridge, microwave and coffee pot.
Easily adjustable temperature control and comfy beds. Easy access in and out of the rooms too and excellent breakfast included. Friendly staff.
This is where we usually stay and the staff have been very accommodating as most of are stays are for family emergencies.
Nadia
Stayed 1 night in Apr 2024
10/10 Excellent
Lee
Apr 10, 2024
Lee
Stayed 1 night in Apr 2024
8/10 Good
Tricia
Traveled with family
Apr 8, 2024
Liked: Cleanliness, staff & service, amenities
Good location. It was near the aquatic center.
Tricia
Stayed 1 night in Apr 2024
8/10 Good
Ken
Apr 8, 2024
Liked: Property conditions & facilities
The property is aged but well kept. The only thing that I had an issue with is the bed. The queen mattress is past its due date, it is soft
and lumpy.
Ken
Stayed 1 night in Apr 2024
6/10 Okay
Tracy
Business traveler, Traveled with family
Apr 7, 2024
Liked: Cleanliness, staff & service
Really uncomfortable bed. Loud if you’re facing the highway.
Pool was fun for the kids.
Great breakfast. We had omelettes, bacon, hash browns. Lots of other little things to choose from as well.