Private beach, white sand, sun loungers, beach umbrellas
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Reviews of Riadh Palms Resort & Spa

4 out of 5
Riadh Palms Resort & Spa
Avenue 14 Janvier, Sousse

Reviews

5.8
Rating 10 - Excellent. 27 out of 194 reviews" "
Rating 8 - Good. 47 out of 194 reviews" "
Rating 6 - Okay. 35 out of 194 reviews" "
Rating 4 - Poor. 32 out of 194 reviews" "
Rating 2 - Terrible. 53 out of 194 reviews" "

6.6/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

6.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Maureen

Traveled with partner
Disliked: Staff & service, property conditions & facilities
No tv remote in the room. The sink in the bathroom was blocked. On checking in was asked why we had a quad triple room as there was only 2 of us and they had to be shown there was only 2 of us not 4. The entrance is beautiful. The rooms lack attention.
Stayed 2 nights in May 2024

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Well equipped and affordable hotel but...
The hotel is well located and very affordable but the receptionist is the worse receptionist I have ever seen in my life. Slow and unprofessional. Many clients are standing or asked to wait for 30/45 minutes until he found the reservation. Despite confirmation from Expedia showed by many of them...he is not not busy but he asked customers to be patient for 45 minutes...other hotels in Sousse provide an email address and ask customers to forward confirmation received by emails to the email address... elsewhere in Sousse, the check In is fast. He gives a bad image of an hotel despite working for an hotel which is well located, very affordable and well equipped...customer service is the only star making an hotel shining!
Stayed 1 night in Feb 2024
Response from Guest Relations Riadh Palms Resort & Spa on Feb 18, 2024
Dear Guest,Thank you for your review and for taking the time to give us your impressions. We apologize for any inconvenience you may have felt during the check-in, Please be assured that we take into consideration your impressions that you have shared with us and we will make the necessary adjustments.We hope to welcome you soon in our hotel and show you the improvements achieved.Kindest regards,

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Everything great except customer service level
The hotel is very well located, very affordable, offering all amenities you would think of...the only issue is with the very very poor customer service level, from the parking to the receptionist via employees working in the restaurant...such a waste as the hotel is very well equipped and very affordable
Stayed 1 night in Feb 2024
Response from Guest Relations Riadh Palms Resort & Spa on Feb 15, 2024
Dear guest,Thank you for your review and for taking the time to give us your impressions regarding the the location and the hotel facilities. Please know that all the hotel staff is working hard in order to offer a pleasant stay to all our guests. We take into consideration your impressions that you have shared with us and we will make the necessary adjustments.We hope to welcome you soon in our hotel and show you the improvements achieved.Kind regards,

2/10 Terrible

Mehdi

Disliked: Staff & service, amenities, property conditions & facilities
Please don’t choice this hotel it’s terrible choice
Stayed 4 nights in Jan 2024
Response from Guest Relations Riadh Palms Resort & Spa on Jan 27, 2024
Dear Mehdi,We are sorry to learn that your stay with us was not as pleasant as you expected. All the hotel staff is working hard in order to offer a pleasant stay to all our guests.We hope that you give us a chance to welcome you once again and to show you the improvements achieved.Kind Regards,

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relations Riadh Palms Resort & Spa on Jan 27, 2024
Dear Simone, Thank you for staying with us and for sharing this amazing review. Our priority at Riadh Palms is to provide a memorable experience to all our guests. Your recognition encourages us to continue this effort.We hope to see you soon among us for another unforgettable experience.Kind Regards,

4/10 Poor

Richard

Stayed 7 nights in Nov 2023
Response from Guest Relations Riadh Palms Resort & Spa on Dec 13, 2023
Dear Richard,We are sorry to learn that your stay with us was not as pleasant as you expected. All the hotel staff is working hard in order to offer a pleasant stay to all our guests.We hope that you give us a chance to welcome you once again and to show you the improvements achieved.Kind Regards,

2/10 Terrible

ismail

Stayed 2 nights in Nov 2023
Response from Guest Relations Riadh Palms Resort & Spa on Dec 19, 2023
Cher Ismail,Nous nous excusons pour tous désagréments que vous avez pu ressentir durant votre séjour. Nous travaillons constamment à améliorer nos services et votre avis est très important pour nous aider à améliorer nos services.Nous espérons que vous nous donnerez l’occasion de vous accueillir de nouveau bientôt pour pouvoir vous montrer les améliorations réalisées dans notre hôtel.Meilleurs Salutations,

8/10 Good

Olivier

Stayed 2 nights in Nov 2023
Response from Guest Relations on Nov 18, 2023
Dear Guest,Thank you for staying with us and for the recommendation. We are delighted to read that you had a memorable stay with us. We look forward to welcoming you back soon.Regards,

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relations Riadh Palms Resort & Spa on Nov 18, 2023
Dear Guest,We are sorry to learn that your stay with us was not as pleasant as you expected.Your feedback is extremely valuable to us as it will help us to improve our services.We look forward to welcoming you back to show you the improvements achieved.Regards,

2/10 Terrible

Yongheok

Stayed 2 nights in Nov 2023
Response from Guest Relations Riadh Palms Resort & Spa on Nov 18, 2023
Dear Guest,We are sorry to learn that your stay with us was not as pleasant as you expected.Your feedback is extremely valuable to us as it will help us to improve our services.We look forward to welcoming you back to show you the improvements achieved.Regards,

10/10 Excellent

Oussama

Stayed 2 nights in Oct 2023
Response from Guest Relations Riadh Palms Resort & Spa on Nov 18, 2023
Dear Guest,Thank you for staying with us and for the recommendation. We are delighted to read that you had a memorable stay with us. We look forward to welcoming you back soon.Regards,

4/10 Poor

sami

Business traveler
It wasn't good, the beds were full of insects (ants). We couldn't sleep well
Stayed 1 night in Oct 2023
Response from Guest Relations Riadh Palms Resort & Spa on Nov 18, 2023
Dear Guest,We apologize for any inconvenience you may have felt during your stay.Kindly note that, we regularily do pest controls to make sure that the hotel is pest free. We take all your comments in serious consideration as they will help us to improve our services.On the behalf of the entire team we look forward to welcoming you back soon and show you the improvements achieved.Regards,

2/10 Terrible

KEROLOUS

Stayed 1 night in Oct 2023
Response from Guest Relations Riadh Palms Resort & Spa on Nov 18, 2023
Dear Guest,We are sorry to learn that your stay with us was not as pleasant as you expected. Your feedback is extremely valuable to us as it will help us to improve our services.We look forward to welcoming you back to show you the improvements achieved.Regards,

2/10 Terrible

Hayet

Stayed 10 nights in Sep 2023
Response from Guest Relations Riadh Palms Resort & Spa on Nov 18, 2023
Dear Guest,We are sorry to learn that your stay with us was not as pleasant as you expected. Your feedback is extremely valuable to us as it will help us to improve our services.We look forward to welcoming you back to show you the improvements achieved.Regards,

8/10 Good

Reantay

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Overall a really nice stay, the strip and shopping area is walkable distance. Sadly my room was dirty and full of sand when i arrived, and when the cleaners would clean the room they would only replace the towels and make the bed and not sweep/ mop the floor
Stayed 4 nights in Sep 2023

2/10 Terrible

Fathia

Stayed 7 nights in Aug 2023

4/10 Poor

Wafa, Belle chasse

Stayed 1 night in Aug 2023

2/10 Terrible

raouf

Stayed 1 night in Jul 2023

2/10 Terrible

malaurie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel à fuir
Très très déçu de mon expérience dans l’hôtel Riadh palms. L’état de l’hôtel est très dégradé, les chambre sont sales et pas fonctionnels (la douche était cassé, l’eau ne s’écoulait pas) La climatisation ne fonctionnait que à certains endroits de l’hôtel Et l’hôtel était surchargé, nous devions faire la queue pour tout (repas, boissons, snacks …) Nous avions réservé cet hôtel que pour deux nuit, et s’était déjà trop, nous voulions partir avant même la fin de notre séjour. Nous ne recommandons pas du tout cet hôtel, meilleur temps de mettre un peu plus d’argent et d’avoir un hôtel convenable et profiter de la beauté de Sousse
Stayed 2 nights in Jul 2023

2/10 Terrible

Hatem

Stayed 1 night in Jul 2023

8/10 Good

Khaled

Stayed 3 nights in Jul 2023

2/10 Terrible

Mariem, Murrieta

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty No AC I just stay 1 night and it’s horrible
Stayed 2 nights in Jun 2023

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023

2/10 Terrible

Karim

Stayed 4 nights in Apr 2023

10/10 Excellent

Mounir

Stayed 7 nights in Apr 2023

4/10 Poor

Mohamed

Stayed 2 nights in Apr 2023

8/10 Good

Angelo

Stayed 2 nights in Apr 2023

2/10 Terrible

Youssef

Stayed 10 nights in Mar 2023

4/10 Poor

Susanna

Stayed 1 night in Mar 2023

2/10 Terrible

Jurate

Stayed 7 nights in Mar 2023

6/10 Okay

Mohamed

Stayed 1 night in Feb 2023

4/10 Poor

Abdel Naceur ben

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Parking is terrible , if you don’t tip them they tell you there is no spots available! Every time you leave and come back no parking ! Pool is under construction, garden area is a disaster , under beds 1/2 inch of dust and filth , you have to pay 10 dt deposit to get a tv remote control that you never get back when you checkout because the receptionist will take it for him self , there is never any money available if you want to change some currency , not even $100 ! Breakfast has the worst coffe , cheap fruits and cheap pastries. Peoples smoking everywhere and the hotel staff didn’t seem to care ! Smells like cigarettes everywhere, air conditioning is off ! Bar closes at 11.45 !
Stayed 2 nights in Feb 2023

10/10 Excellent

Badreddine

Stayed 2 nights in Feb 2023

2/10 Terrible

Amadu

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I won’t recommend anyone to spent there money in this place. Not only the photos online are deceiving, the rooms are cold even with the heat on, staff is not really friendly as well.
Stayed 2 nights in Feb 2023

10/10 Excellent

Paulo

Stayed 6 nights in Feb 2023

2/10 Terrible

Zeineb

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most horrible hotel experience.
Stayed 3 nights in Feb 2023

2/10 Terrible

Melek

Stayed 3 nights in Feb 2023

4/10 Poor

Nadjat

Stayed 4 nights in Feb 2023

2/10 Terrible

Mohamed amine

Stayed 1 night in Jan 2023

10/10 Excellent

Djalal

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2023
Response from Rahma on Mar 11, 2023
Dear Djalal,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a fantastic stay and that our services and amenities met your expectations. Your review means a lot to us.We hope to welcome you back soon and provide you with another exceptional experience.

2/10 Terrible

Hakim

Stayed 1 night in Jan 2023

2/10 Terrible

Hichem

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Rahma on Sep 19, 2022
Thank you for your feedback.

6/10 Okay

makram

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022
Response from Rahma on Sep 19, 2022
Thank you for your feedback

2/10 Terrible

mervat

Stayed 1 night in Feb 2022

2/10 Terrible

Karim, New york

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very dirty hotel worse services ever this hotel does not worth $1 for the night i get sick after diner i with i could post picture of cockroach in the food And the customers services is the worse ever dont get blind by the picture in the web all wrong
Stayed 2 nights in Nov 2020
Response from Rahma on Sep 19, 2022
Dear Karim, Thank you for taking the time to share your review following your recent stay. However, we sincerely regret that your stay did not meet your expectations.Please accept our sincerest apologies for any inconvenience caused. Your experience doesn't reflect the high standards for which our hotel is known. Please rest assured that we put the highest priority on ensuring all hotel areas and rooms are kept spotlessly clean. We will do our utmost to assure that any situation that does not meet excellence is corrected.We hope that you will give us the opportunity to show you that we can also achieve excellence during a next visit.

8/10 Good

anis

Traveled with family
Liked: Staff & service
Stayed 2 nights in Sep 2020
Response from Guest Relations on Sep 22, 2020
Merci beaucoup pour votre feedback

2/10 Terrible

Hamed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please don't take that hotel
The worst hotel ever been from the checkin in till the check out, the room very dirty, slept once in prison was still better than this hotel, the only posetive was the location
Stayed 3 nights in Mar 2019
Response from Guest Relations on Mar 28, 2019
We apologise for any inconvenience you may have felt during your stay. All the hotel staff is working hard in order to offer a pleasant stay to all our guests. And thank you for your comments

2/10 Terrible

Kevin, Vienna, Austria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in took 20 minutes Tried to have me pay again Carpets severely stained Elevators sometimes work sometimes not Lights in hallways some work some don’t Booked double bed room ended up with room with 4 beds stuffed into it No remote for TV No towels or toiletries, I had to ask for them three times No towels for swimming pool either Safe batteries dead Beds not made Just two plugs in the room far away from the beds Bathroom floods Shower broken Curtain in disrepair and falls Towel hanger barely hanging on Pool is extreme unhygienic, got sick a couple hours after Day beds look like they were through a hurricane and scattered everywhere Staff extremely rude and unprofessional They will say things are included with your package and then try to extort money for it after. Be specially careful when asking for water. Meat is undercooked, other food is cold You couldn’t pay me enough money to come back here. If this was anywhere else this hotel would be shut down. I truly feel sorry for the families coming here for vacation. Luckily we only had to spend one night in this hell hole.
Stayed 1 night in Oct 2018
Response from Guest Relations on Oct 25, 2018
Thank you Kevin for your feedback, we apologise for any dissatisfaction. We rarely receive such comments but would inform you that we are one of very few hotels to have multiple UK based certification, namely Hotel certified : ISO 9001, ISO 22000, ISO 14001, Cristal Food Check, Cristal Room Check, Cristal Aqua Check, Cristal Pool Check, Cristal Safety Check, Cristal Fire Check.

8/10 Good

Verified traveler

Liked: Room comfort
Nice stay
We had a nice stay at the hotel. The hotel has a great sea view and a private beach. The pool is very nice and well maintained. The decorations in the room was old and a bit dirty and the shower stand was broken. We enjoyed the buffet dinner (lots of vegetarian options) but we had to pay for water which was pretty annoying.
Stayed 3 nights in Aug 2018
Response from Guest Relations on Aug 21, 2018
Thank you for your comments, we are pleased to hear you enjoyed your stay with us

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Hotel near the beach
The hotel is located near a beach. The food is horrible and repeated and you get tired having the same thing breakfast lunch and dinner . The staff is really nice. But the room are not comfortable at all.
Stayed 7 nights in May 2018
Response from Guest Relations on Jun 10, 2018
Thank you for your time and feedback. We aim to offer a great product and service to our clients. We are glad to hear our staff were appreciated