Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
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Reviews of Furama City Centre

4 out of 5
Furama City Centre
60 Eu Tong Sen Street, Singapore

Reviews

7.4

Good

Rating 10 - Excellent. 279 out of 1008 reviews" "
Rating 8 - Good. 340 out of 1008 reviews" "
Rating 6 - Okay. 211 out of 1008 reviews" "
Rating 4 - Poor. 106 out of 1008 reviews" "
Rating 2 - Terrible. 72 out of 1008 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Madison

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part about this hotel is its proximity to Chinatown and the MRT. The rooms itself, however, are very dated and were not clean. My friend and I booked a non-smoking room, yet we smelled smoke in our bathroom all 3 days that we stayed there. When we brought it up to the front desk, they sent a housekeeper with Febreeze and that was all -- and the smell did not go away. Additionally the room was quite dirty (dust all around, mould in the bathroom). Perhaps other rooms were better but we were elss than satisfied with ours.
Stayed 3 nights in May 2024

6/10 Okay

Josh

Traveled with partner
No thanks
Stayed 3 nights in May 2024

6/10 Okay

Simon

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Every time we came to our floor (floor 9) it smelled like smoke. We called reception and let them know about the smoke smell but it was the same the following days we stayed. Our initial room felt dirty - stained chair and old water still in the pitcher and we asked for a new room. The new room still felt run down and with stains again on the chair and the carpet was sticky. The pictures on the website are misleading. The hallways appear run down and the carpet looks dirty. I do not recommend this hotel. A positive thing I can say is that the staff is friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Leslie Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, very central
Stayed 3 nights in May 2024

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service
Check in was extremely slow Not enough TV channels
Stayed 4 nights in May 2024

10/10 Excellent

JOHN, Gungahlin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location central to most things 👍
Stayed 4 nights in Feb 2024

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 4 nights in Apr 2024

2/10 Terrible

wai

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Underwears and bras got stolen from my mom, traveler beware

2/10 Terrible

ho

Traveled with family
Liked: Amenities
Disliked: Staff & service
My mom has a bag of her clothing which includes mostly underwear stolen, warning for others to look after their stuff
Stayed 5 nights in Apr 2024

8/10 Good

Thai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Staff & service
The location was great but the hotel is tired & needs an update. The hot water was crazy hot & the showers were difficult to get to the right temperature. We booked adjoining rooms for 5 people but only had beds & towels for 4 people. We got extra towels but our 3 kids had to share a king bed in one room while my wife & I slept in single beds in the other. The TV in both rooms didn't work. I managed to get one working but couldn't get the other to work. We called for assistance but it never arrived so we only had one TV throughout our 7 night stay. Not the end of the world since we were out so much, but I expect things like TVs to work.
Stayed 7 nights in Apr 2024

6/10 Okay

Jeffrey

Stayed 3 nights in Apr 2024

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location. Dated, needing some tlc. Staff helpful and nice.
Stayed 3 nights in Apr 2024

8/10 Good

Cherry Nel

Liked: Cleanliness, staff & service, property conditions & facilities
no comments
Stayed 6 nights in Mar 2024

10/10 Excellent

Tong-Il

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my ten days at Frame City Center .
Stayed 10 nights in Apr 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Mar 2024

6/10 Okay

hui yen

Stayed 3 nights in Apr 2024

4/10 Poor

Luz

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Upon arriving, there is no one to assist with bringing in luggage. Once we went to check-in there was only one person working the front desk with several people waiting in line and others using the self check-in. The self check-in would be great, if it did not require staff badging. As mentioned before, there was only one person at the counter and he was trying to put out other fires. It would be good to have 2 people at the counter or a dedicated person to the self checkin to help streamline things. From the outside and the lobby, the hotel seems fine. However, once we got to our rooms it’s a different story. My family shared connecting rooms. The interior is old, furniture is old, the AC struggled to maintain the desired temperature. There was a cigarette smell coming from the vents. Amenities are self serve. The location of the hotel is great, it’s located next to a shopping center with many food options and shopping options. It is easy to walk to hawker centers as well as other tourist attractions. Although the location was great, it is not enough for us to stay at this hotel again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jieyi

Stayed 4 nights in Feb 2024

8/10 Good

Kwok Yim

Stayed 2 nights in Apr 2024

4/10 Poor

Ai Lian

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Raymond

Traveled with partner
Good easy check in. Clean, great access to MRT.
Stayed 3 nights in Apr 2024

8/10 Good

Amanda and Mohamed

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Yvette was so accomodating and understanding- helped us with early checkin as we arrived from an overnight flight exhausted with kids. Rooms were clean and tidy, location was great, easy access to everything. Thanks again to Yvette, appreciate you beyond words can express!
Stayed 1 night in Apr 2024

6/10 Okay

Paul

Traveled with partner, Traveled with family
Furama City is obviously a hotel in decline..it clearly thinks cost reduction is more appropriate than customer service. Basic hotel services are inadequate.
Stayed 4 nights in Apr 2024

8/10 Good

Geoffrey

Liked: Staff & service, amenities
Spacious rooms with good quality beds, but the carpets both in the hallways & the rooms are old & musty. Also, the bathrooms need renovation. Staff are very friendly, generous & accommodating. Room cleaning is not every day, but they have an area in the lobby to grab/restock supplies for your room. Very very good location between Chinatown Point mall & Clark Quay. Situated between Chinatown & Clarke Quay MRT stations. Has upper level connector bridges so you don’t have to cross the/as many streets to go either way.
Stayed 7 nights in Mar 2024

6/10 Okay

Jenny

Disliked: Property conditions & facilities
This is not a door star property. It felt quite tired.
Stayed 2 nights in Apr 2024

8/10 Good

Raymond, Pasadena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is so convenient. 10 minute walk on both directions to Chinatown or River Clarke Quay. Also a walkable distances to Merlion and the Marina Bay Sands hotel. I would recommend to all my friends. Special water refill stations on each floor is a better method than buying dozens of water bottles. Hotel staff is very friendly.
Stayed 3 nights in Apr 2024

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and easy access to MRT and Chinatown. Worth the stay. Very good price, affordable
Stayed 2 nights in Apr 2024

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

rozanne

Liked: Cleanliness, staff & service
Property a bit tired. staff were very helpful and obliging
Stayed 2 nights in Mar 2024

10/10 Excellent

Nikola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, quiet and not too expensive hotel for the location and amenities.
Stayed 3 nights in Feb 2024

10/10 Excellent

nam thi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean hotel with a nice staff.
Stayed 2 nights in Mar 2024

6/10 Okay

Mika

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Jessica

Traveled with family
Liked: Amenities
Great location and nice breakfast .
Stayed 2 nights in Mar 2024

6/10 Okay

Andrew

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were not clean enough. Old and tired needs refurbished.
Stayed 1 night in Mar 2024

8/10 Good

Yeng

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything they provided and staff are very friendly
Stayed 3 nights in Mar 2024

8/10 Good

paul

Traveled with family
Liked: Amenities
Good location, easy to walk to MRT, china town and shops. Good pool area and gym. Nice to be able to top up tea / coffee etc yourself
Stayed 4 nights in Mar 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities
I had an easy, comfortable, and convenient time staying at Furama. The self check-in was buggy, but the front desk receptionists were kind at helping. Room was a great size. Bathroom could use better ventilation but it was roomy and ample enough. The facility is old, but I still had a pleasant stay. Very walkable to all the interesting spots in Chinatown, and it's just across the street from a hawker center. Would highly recommend for a budget-friendly stay in SG. Thanks Furama! I'll be back.
Stayed 2 nights in Mar 2024

8/10 Good

Howard

Traveled with partner
Liked: Staff & service
Service and staff above and beyond. Really, from Pauline down to porters it was was superb. Hotel is a bit dated and first reception point a bit primitive compared to Riverfront where we stayed before. Otherwise no problems.
Stayed 13 nights in Mar 2024

10/10 Excellent

felicitas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean. Staff was very friendly!
Stayed 2 nights in Mar 2024

10/10 Excellent

ALWIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2024

6/10 Okay

Michael, Haliburton

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The hotel showed signs aging. Hallway carpest was dirty and the bathroom had caulking cracked. Front desk staff was good. Location was great. Lots of connecting walks to adjoining buildings. Thank you.
Stayed 2 nights in Mar 2024

10/10 Excellent

Geoffrey, Diamond

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all facilities
Stayed 6 nights in Feb 2024

8/10 Good

Dianne

Traveled with group
Excellent location on the edge of Chinatown. Next to a hawkers centre and big shopping centre. Very close to MRT. would definitely stay there again
Stayed 6 nights in Feb 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
A great view from the deluxe king!
Stayed 3 nights in Feb 2024

6/10 Okay

MAHESH

Traveled with group, Traveled with family
Disliked: Amenities, property conditions & facilities
No room service at all. This property needs many upgrades 😩.
Stayed 3 nights in Feb 2024

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility with MRT, centrally located. Chinatown is walking distance. Mall all around the hotel. Train ride back to changi airport.
Stayed 3 nights in Feb 2024

2/10 Terrible

Hiba

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and awful service
Stayed 2 nights in Feb 2024