Breakfast, lunch, dinner served; American cuisine

Reviews of The Westin Seattle

4 out of 5
The Westin Seattle
1900 5th Ave, Seattle, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 657 out of 1107 reviews" "
Rating 8 - Good. 215 out of 1107 reviews" "
Rating 6 - Okay. 120 out of 1107 reviews" "
Rating 4 - Poor. 67 out of 1107 reviews" "
Rating 2 - Terrible. 48 out of 1107 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan, Delta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was so roomy and clean
Stayed 1 night in May 2024
Response from Senior Rooms Operations Manager on May 14, 2024
Dear Brenda, Thank you for your high rating of The Westin Seattle and for being our guest. We are thrilled to know you enjoyed your time with us and that our immaculate and well-appointed guestroom enhanced your stay. It was our pleasure accommodating you, and we look forward to welcoming you back very soon.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service
Great hotel!
Stayed 1 night in May 2024

10/10 Excellent

Abraham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Senior Rooms Operations Manager on May 13, 2024
Dear Abraham, Thank you for choosing us and for taking the time to post your review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin Seattle your home whenever your travels bring you to the area.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was different since president was staying at the hotel the same days, so there were inconveniences due to that (being unable to get an Uber at the hotel and having to walk several blocks, standing in line to go through metal detector every time I walked in the lobby). But staff was so helpful, bed super comfy. The place seemed a little run down (carpet coming up at edges, etc) but was very clean. Room was spacious and loved the city view.It was a short walk to Pike Place Market, and I felt safe walking alone around hotel.
Stayed 2 nights in May 2024

4/10 Poor

Raymond

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
When we arrived the room we were assigned to, and entered, had not been cleaned after the previous guest. We were provided a new room, two full size beds instead of the one king size bed we signed up for in our reservation. When we first tried to use the TV we could not get any signal or channels. The hotel sent an engineer. He is presently trying to fix it. So far nothing but, hope springs eternal.
Stayed 1 night in May 2024
Response from Senior Rooms Operations Manager on May 13, 2024
Dear Raymond, Thank you for being our guest and for taking the time to post your review. We offer our sincere apologies for the issues you had with the assigned accommodations, but we are glad we were able to resolve it by accommodating you to another guestroom. We are also sorry for not meeting your expectations regarding the guestroom you requested. We do try to honor these requests; however, there are times when we do not have the guestroom unoccupied and available. Your frustration is fully understandable, and we truly regret disappointing you. Thank you again for your patience, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 Excellent

Pánfilo

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location
Stayed 1 night in May 2024
Response from Senior Rooms Operations Manager on May 13, 2024
Dear Pánfilo, Thank you for choosing to stay at The Westin Seattle and for your perfect rating. We are glad you had a great stay and that our location was convenient for your visit to our thriving city's many attractions. We look forward to being your home the next time you are in the area.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 Excellent

Dale

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in person was amazing, especially after the inconveniences caused by the special visitor today.
Stayed 1 night in May 2024

6/10 Okay

Marcia

Traveled with family
No working ice machines. Restaurant had limited options because of out of stock of some items
Stayed 2 nights in May 2024
Response from Senior Rooms Operations Manager on May 13, 2024
Dear Marcia, Thank you for being our guest and for your review. Please accept our apologies for the inconvenience caused due to the maintenance issue you had during your stay; we appreciate you for bringing this to our attention so we may look into it further. We are also sorry for the unsatisfactory dining experience you had; we will share your comments with the appropriate individuals as we continually strive to enhance our guest services. Thank you again for all of your feedback, and we hope to welcome you back for the flawless visit you deserve.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Senior Rooms Operations Manager on May 12, 2024
Dear Pamela, Thank you for choosing to stay with us and for taking the time to post your rating. At The Westin Seattle, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. It was our pleasure accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our city.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

4/10 Poor

Joanne

Liked: Cleanliness
Disliked: Staff & service
23 minutes to check in
Stayed 1 night in May 2024
Response from Senior Rooms Operations Manager on May 12, 2024
Dear Joanne, Thank you for choosing us and for your honest feedback about your recent visit. We deeply regret the inconvenience you experienced due to a lengthier than usual check-in process. Your time is valuable, and we are genuinely sorry for not meeting your expectations. We are reviewing this with our team to better manage high-demand periods and minimize wait times. On your next stay, we are confident you will have the seamless arrival experience you deserve. We appreciate your understanding and hope to have the opportunity to make things right whenever your travels bring you back to our city.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service
Friendly & helpful staff.
Stayed 1 night in Apr 2024
Response from Senior Rooms Operations Manager on May 8, 2024
Dear Jill, Thank you for choosing The Westin Seattle and for sharing your review. It is lovely to know you had an enriching stay and that our intuitive associates helped enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the feedback, and we look forward to having you as our guest again.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable bed ever! Just wish it was bigger!
Stayed 1 night in May 2024

8/10 Good

Miroku

Liked: Cleanliness, staff & service, property conditions & facilities
All good, except the elevators at morning hours are overfilled and have no space to get on. We had to walk down the stairs to get out of the hotel!
Stayed 2 nights in Apr 2024
Response from Senior Rooms Operations Manager on May 4, 2024
Dear Miroku, Thank you for choosing The Westin Seattle. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. Having said that, we regret any inconvenience caused to you due to our elevators; we appreciate your feedback. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 Excellent

Marco

Stayed 2 nights in Apr 2024

8/10 Good

jenica

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We had to go for dance competition the area wasn’t that good
Stayed 2 nights in Apr 2024
Response from Senior Rooms Operations Manager on Apr 29, 2024
Dear Jenica, Thank you for choosing us and for your thoughtful comments. While we hope you had an overall pleasant stay, we regret not meeting all of your expectations. We appreciate your feedback, and we look forward to accommodating you again at The Westin Seattle. Be Well,Kelsey Melnick,Senior Rooms Operations Manager

6/10 Okay

Derin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Senior Rooms Operations Manager on Apr 30, 2024
Dear Derin, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 Excellent

dalynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking by valet is way overpriced $65.00 for one night. We should have found alternate parking. Hotel was quiet and we stayed here 45 years ago and wanted to come back.
Stayed 1 night in Apr 2024

10/10 Excellent

Lana

Liked: Cleanliness, amenities
I enjoyed how we got free cruise passes $25 food credits and much more!
Stayed 1 night in Apr 2024
Response from Senior Rooms Operations Manager on Apr 23, 2024
Dear Lana, Thank you for the terrific review of The Westin Seattle. We were thrilled to know you enjoyed your time with us. We love providing thoughtful, extra touches, and it is great to read how much this added to your stay. Thank you again for choosing us, and we look forward to your next visit.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 Excellent

Carlos

Stayed 1 night in Apr 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! The beds were a dream, the pool was clean, and the lounge and dining were wonderful. The staff were all so helpful and kind. It is a close walk to the light rail station as well. We would stay here again!
Stayed 1 night in Apr 2024
Response from Senior Rooms Operations Manager on Apr 16, 2024
Dear Heather, Thank you for choosing us and for taking the time to post a review. At The Westin Seattle, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. We are also thrilled to read our intuitive associates and optimal location enhanced your stay. It was our pleasure accommodating you, and we love knowing you plan to return; we look forward to it.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 Excellent

Sherman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and easy access to everything!
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonably priced for what you get! Highly recommend
Stayed 1 night in Apr 2024
Response from Senior Rooms Operations Manager on Apr 9, 2024
Dear Daniel, Thank you for choosing to stay with us and for taking the time to post a review. We are pleased to know you enjoyed your time with us and that you found us to be of great value. Thank you again for your recommendation, and we hope you will make The Westin Seattle your home away from home whenever your travels bring you to our city.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Brandon

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The good: updated rooms, very clean, and close to Pike Market/Monorail. The not so good: Very poor communication regarding the facilities. The pool was closed without any notice given until check-in. Worse than that, three of the four elevators were out of service for a 40 plus story tower, again without notice! We found ourselves camping on the 37th floor outside the elevator waiting for at least half an hour. This hotel was advertised as family friendly but I do not know why. Lastly, parking was $55 daily, again not mentioned anywhere on the Expedia page. Buyer beware when you are dealing with Expedia; who knows what they are not telling you!
Stayed 3 nights in Mar 2024
Response from Senior Rooms Operations Manager on Apr 5, 2024
Dear Brandon, Thank you for taking the time to review our hotel. We hope you will accept our apologies for the inconvenience caused to you and your family due to our elevators. Your feedback will be shared with the appropriate individuals to ensure that all areas of concern are effectively resolved to prevent such occurrences in the future. We certainly understand the frustration you must have felt and are very grateful for your patience. We also regret your dissatisfaction with our parking fee. In the interest of transparency, we keep our website current with updated information and pricing so guests can see our parking rates before booking with us. That said, we appreciate your comments about our well-maintained guestrooms and optimal location. We invite you to revisit so we can show you the integrated, revitalizing experience you deserve the next time you are in Seattle.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 Excellent

Geordie

Liked: Cleanliness, staff & service
Great place, and lovely staff. Especially liked the consierge and the 1900 waiter, the older man.
Stayed 2 nights in Mar 2024
Response from Senior Rooms Operations Manager on Apr 2, 2024
Dear Geordie, Thank you for being our guest at The Westin Seattle. It is lovely to know you had an enriching stay and that our thoughtfully crafted accommodations and intuitive associates helped enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. It was also a pleasure reading you enjoyed your time at 1900 FIFTH Bar + Lounge. We appreciate your gracious review, and we look forward to welcoming you back again.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

8/10 Good

Xiaoshuai

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
close to shopping and all attractions , old facility but view is great
Stayed 1 night in Mar 2024

10/10 Excellent

Ursula

Stayed 1 night in Mar 2024

8/10 Good

CHRISTOPHER

Stayed 1 night in Mar 2024
Response from Senior Rooms Operations Manager on Apr 20, 2024
Dear Christopher, Thank you for choosing to stay with us and for taking the time to share your positive rating. At The Westin Seattle, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. It was our pleasure accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our city.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

2/10 Terrible

Nikki

Traveled with family
Liked: Property conditions & facilities
Did not get the room that was reserved
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 31, 2024
Dear Nikki, Thank you for sharing your feedback. We apologize that the guestroom type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and we hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

6/10 Okay

Tuan, PORTLAND

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
Hard to access to parking, limited availability, i had to park on the street. Swimming pool not working as advertised.
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 31, 2024
Dear Tuan, Thank you for your candid review. We regret not meeting some of your expectations. We take pride in providing our guests with an exceptional experience; therefore, we hope you will accept our apologies for the parking concerns you had. We appreciate the feedback as we are continually striving to ensure a flawless visit for every guest. Thank you again for sharing, and we hope to see you soon.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

6/10 Okay

EVAN

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from GENERAL MANAGER on Mar 31, 2024
Dear Evan, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 Excellent

Charles, Burnaby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. You need to use your dining credit on that day, if you have some left in a one night stay they won’t let you use it for morning coffee even if it’s before checkout!?
Stayed 1 night in Mar 2024

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Senior Rooms Operations Manager on Mar 25, 2024
Dear Mitch, Thank you for your thoughtful review and for all the lively things that you had to say about The Westin Seattle, a refreshing retreat in the heart of Seattle. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. Thank you again for your feedback, and we look forward to your next visit.Be Well,Kelsey MelnickSenior Rooms Operations Manager

8/10 Good

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t love that the pool was closed all week and no one mentioned it at booking or check-in.
Stayed 1 night in Mar 2024

6/10 Okay

Jesse

Traveled with family
Liked: Staff & service
The rooms are way outdated.
Stayed 2 nights in Mar 2024
Response from Senior Rooms Operation Manager on Mar 25, 2024
Dear Jesse, Thank you for staying with us and for taking the time to post a review. We are disappointed we did not exceed your expectations. We work hard to maintain enhanced, refreshing accommodations, and we will share your feedback with the appropriate individuals responsible for our future modernization plans. Thank you again, and we look forward to your next visit.Be Well,Kelsey MelnickSenior Rooms Operations Manager

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main area and bar were really nice. The parking situation was unacceptable.
Stayed 3 nights in Mar 2024

4/10 Poor

Jonathan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 26, 2024
Dear Jonathan, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 Excellent

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GENERAL MANAGER on Mar 26, 2024
Dear Shanna, Thank you for your perfect rating of The Westin Seattle. It was our pleasure accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our city. We look forward to your next visit.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Excellent service. Good dinning in the area
Stayed 1 night in Mar 2024

8/10 Good

angeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly concierge service, good value perks included, except that I was not credited on the perks and got charged full price for breakfast (which was super expensive) when I was meant to have a $27 credit daily for food and drink. I called and still not resolved.
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 21, 2024
Dear Angeline, Thank you for making The Westin Seattle a part of your travel plans. We are glad to know you were pleased with our thoughtful concierge service. However, we regret to learn about the billing-related issues that may have been made from our end with regard to our breakfast and the lack of satisfactory assistance in this matter. We will review your comments with the appropriate individuals, and we are grateful for your patience during this time.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

4/10 Poor

Walter

Traveled with partner
Liked: Cleanliness, staff & service
Outdated. Great location. Great Veiw. But fire alarm going off in our room at 10pm was quite the buzzkill to sleeping early
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 18, 2024
Dear Walter, Thank you for taking the time to review your stay. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. Furthermore, we are sorry you felt our property needed updating. We value all of your comments as we are continually striving to ensure a flawless visit for every guest. On a positive note, we are glad you loved our ideal location and stunning views. Thank you again for your patience and for choosing us. We hope you will make the same choice the next time you visit the area.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

8/10 Good

Susan

Traveled with family
Lots of homeless; lots of desire on the part of the hotel clerk to “upsell “ us. Beautiful room.
Stayed 1 night in Mar 2024

2/10 Terrible

Herminio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Senior Rooms Operations Manager on Mar 9, 2024
Dear Herminio, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Be Well,Kelsey MelnickDear Herminio, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Be Well,Kelsey MelnickSenior Rooms Operations Manager

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very friendly and helpful.
Stayed 3 nights in Feb 2024
Response from GENERAL MANAGER on Mar 5, 2024
Dear Natalie, Thank you for being our guest at The Westin Seattle. It is lovely to know you had an enriching stay and that our intuitive associates helped enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to your return.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

4/10 Poor

Kathleen

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GENERAL MANAGER on Feb 26, 2024
Dear Kathleen, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 Excellent

Mike

Stayed 1 night in Feb 2024

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our staycation for many reasons; helpful & friendly staff, priority of safety, great food, cleanliness standards, conveniently located in downtown Seattle.
Stayed 2 nights in Feb 2024

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GENERAL MANAGER on Feb 22, 2024
Dear Nicole, Thank you for the perfect rating. At The Westin Seattle, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. It was our pleasure accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our city. We look forward to your next visit.Be Well,Kelsey Melnick,Senior Rooms Operations Manager