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Reviews of citizenM Seattle Pioneer Square

4 out of 5
citizenM Seattle Pioneer Square
60 Yesler Way, Seattle, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1155 out of 1589 reviews" "
Rating 8 - Good. 275 out of 1589 reviews" "
Rating 6 - Okay. 77 out of 1589 reviews" "
Rating 4 - Poor. 47 out of 1589 reviews" "
Rating 2 - Terrible. 35 out of 1589 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent and it’s the second time I stayed here. The only thing I didn’t like were the pillows, they were so hard and tall that I couldn’t sleep and they gave me a headache.
Stayed 1 night in May 2024

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly staff and good location
Stayed 2 nights in May 2024
Response from citizen Juriana on May 21, 2024
Hi Vanessa,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Anik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding!!!
Stayed 1 night in May 2024
Response from citizen Juriana on May 21, 2024
Hi Anik,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

2/10 Terrible

John

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I’ve never stayed at a hotel where #1 there’s NO PARKING #2 the room is extremely small and narrow For a hotel to change 400 a night you expect certain things. My fault for not reading the fine print. Would not recommend this hotel
Stayed 1 night in May 2024
Response from citizen Juriana on May 21, 2024
Hi John,Hi John,Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations, particularly concerning the parking and room size. We strive to be transparent about our amenities and room dimensions and regret any oversight in communication. We appreciate your comments as they help us improve our guest experience. Safe travels,citizen Juriana

8/10 Good

Kifork, Montebello

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from citizen Juriana on May 21, 2024
Hi Kifork,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a convenient area close to everything. Only downside is they don’t have parking on site so we had to park in a parade a few blocks away.
Stayed 1 night in May 2024
Response from citizen Juriana on May 21, 2024
Hi Alyssa,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most unique hotel we have stayed in. The self checkin was very user friendly and the room was so amazing, all you need in a small package. The staff were over the top friendly and helpful
Stayed 2 nights in May 2024
Response from citizen Juriana on May 21, 2024
Hi Grant,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale smart hotel with inviting lounge and bar. The service was terrific. Now is our new # 1 Seattle place to stay!
Stayed 2 nights in May 2024
Response from citizen Juriana on May 21, 2024
Hi Carolyn,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Karla

Liked: Staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from citizen Juriana on May 21, 2024
Hi Karla,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to Lumen Field and Pike Street Market. Fun rooms!
Stayed 1 night in May 2024
Response from citizen Juriana on May 21, 2024
Hi Jennifer,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great experience for my first time staying at a citizenM!! Staff very friendly! Clean!
Stayed 3 nights in May 2024
Response from citizen Juriana on May 21, 2024
Hi Brandon,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Phyllis

Traveled with group
Very neat and clean. Close to the activities I was interested in.
Stayed 2 nights in May 2024
Response from citizen Juriana on May 21, 2024
Hi Phyllis,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Jon, Greenacres

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sole disappointment was the lack of reasonable parking nearby.
Stayed 4 nights in May 2024
Response from citizen Juriana on May 21, 2024
Hi Jon,Thank you for the review.Great to hear you enjoyed the citizenM experience!We will certainly look into more parking options for our guests in the future.Safe travels,citizen Juriana

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky hotel if all you need is a bed and a shower. Fun experience.
Stayed 5 nights in Apr 2024
Response from citizen Juriana on May 21, 2024
Hi Paul,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has very modern features
Stayed 4 nights in May 2024
Response from citizen Juriana on May 21, 2024
Hi Leslie,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Keaton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is decently located to everything we wanted to do.
Stayed 4 nights in May 2024
Response from citizen Juriana on May 21, 2024
Hi Keaton,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved my stay! Modern, clean, and eco friendly. The staff was kind and helpful and I was able to walk to some local places.
Stayed 3 nights in May 2024
Response from citizen Juriana on May 21, 2024
Hi Sydney,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

8/10 Good

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very different. The tablet was a cool idea.
Stayed 2 nights in May 2024
Response from citizen Juriana on May 13, 2024
Hi Douglas,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

8/10 Good

Brenda Ann, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from citizen Juriana on May 21, 2024
Hi Brenda,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Haydee

Traveled with family
Liked: Cleanliness, staff & service, amenities
We really enjoy the experience. It was so beautiful place
Stayed 5 nights in Apr 2024
Response from citizen Juriana on May 13, 2024
Hi Haydee,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Jaklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The room was small, as advertised, but we were out so much we didn't mind. The hotel has a fantastic location so we could walk or take the transit everywhere. Easy access from the airport using the rail. Breakfast was great. We're very pleased.
Stayed 3 nights in May 2024
Response from citizen Juriana on May 13, 2024
Hi Jaklyn,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Deepika Chennapura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modernised look
Stayed 4 nights in May 2024
Response from citizen Juriana on May 13, 2024
Hi Deepika,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

8/10 Good

Aaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location away from the downtown core - yet walkable to attractions in about 15 mins. Good coffee shops nearby if you don’t want to pay for the full breakfast (which is outstanding but sometimes you just want a light meal). Only downside is lack of options to eat after 9pm. Room is small but functional - bed is comfortable but wish there was more options for the pillow (large very stuffed and firm). Shower pressure is mid-to-low, but the rainfall shower does its job. Overall a good option and would stay again.
Stayed 4 nights in May 2024
Response from citizen Juriana on May 21, 2024
Hi Aaron,Thank you for the review.Great to hear you enjoyed the citizenM experience!We will be replacing the pillows soon and have softer pillows currently available upon request.Safe travels,citizen Juriana

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an incredible place...just keep in mind the rooms are very small, yet highly functional and clean. The lobby/common area is fabulous and welcoming. The staff is very helpful, going way above and beyond. It was wonderful to be right in Pioneer Square, walkable to the waterfront and Pike Place Market and much more.
Stayed 2 nights in May 2024
Response from citizen Juriana on May 13, 2024
Hi Kristin,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Jessica, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here, will be back for sure! The staff was amazing - so welcoming!
Stayed 2 nights in May 2024
Response from citizen Juriana on May 13, 2024
Hi Jessica,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from citizen Juriana on May 13, 2024
Hi Randy,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from citizen Juriana on May 13, 2024
Hi Nicholas,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Xavier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but a lot of homeless
Stayed 4 nights in May 2024
Response from citizen Juriana on May 21, 2024
Hi Xavier,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Janet

New clean property in the center of everything!
Stayed 2 nights in May 2024
Response from citizen Juriana on May 13, 2024
Hi Janet,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was excellent. From the artwork to the breakfast, self check in was easy, mood lighting in rooms, everything controlled from an iPad. The entryway had ample seating in lounge areas, everything was hi-tech. Shower was excellent. Area is easy to access from train from SeaTac - 10 minute walk. Right across the street from ferry terminal. Loved this place. Room was small-ish, but functional and very quiet.
Stayed 3 nights in May 2024
Response from citizen Juriana on May 21, 2024
Hi David,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

8/10 Good

Corey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a good hotel, for the most part. It was in a good location, nice decor, and the staff was very friendly. I did not like the size of the rooms at all. It felt like I was on a cruise ship. In fact, the room on the cruise ship was much bigger. I also did not like the fact that I had to go to the hotel staff for a bucket of ice.
Stayed 2 nights in May 2024
Response from citizen Juriana on May 21, 2024
Hi Corey,Thank you for the review.Good to hear you enjoyed the location, decor and staff but we are sorry to hear you did not enjoy the size of the room.We always strive to be transparent about our room sizes and layouts across all our channels, and we regret that this information was not clear to you when making your booking. Your feedback is invaluable to us, and we will certainly review our communication channels to ensure that future guests have a clearer understanding of our room configurations.Safe travels,citizen Juriana

10/10 Excellent

Elizabeth, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how hospitable and friendly the front desk staff was and even recommended a wonderful restaurant for dinner! I had such a lovely time. My room was perfect for my one night stay. I loved the personal welcome on the television screen. I would definitely stay here again!
Stayed 1 night in May 2024
Response from citizen Juriana on May 13, 2024
Hi Elizabeth,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Jose L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from citizen Juriana on May 13, 2024
Hi Jose L,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

8/10 Good

Brenda, Minneapolis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here three times in the past 3 months. I've been happy overall. The rooms are comfortable and the hotel's design is awesome. This particular room wasn't as clean upon arrival as my past two experiences and there were issues with the lights (not turning on, not turning off, not getting brighter). But maybe this was a one-off?
Stayed 1 night in May 2024
Response from citizen Juriana on May 21, 2024
Hi Brenda,Thank you for your continued loyalty and for sharing your experience. We're glad you enjoy our hotel's design and comfort! I apologize for the issues with cleanliness and lighting you encountered this time. We're looking into these matters to ensure they are isolated incidents. We appreciate your feedback and look forward to welcoming you back soon for a flawless stay.Safe travels,citizen Juriana

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay at this gorgeously designed stylish, mod hotel with an incredible bar and scrumptious breakfast.
Stayed 2 nights in Apr 2024
Response from citizen Juriana on May 13, 2024
Hi Steven,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Alyssa

Liked: Amenities, property conditions & facilities
Love coming here! Stay here pretty often !! 10/10 recommend
Stayed 1 night in Apr 2024
Response from citizen Juriana on May 13, 2024
Hi Alyssa,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Nicole M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay. I definitely will be using this hotel again.
Stayed 3 nights in Feb 2024
Response from citizen Juriana on May 13, 2024
Hi Nicole,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from citizen Juriana on May 13, 2024
Hi David,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Marjorie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great , professional, polite and clean… the room was amazing… just perfect for 2 and super clean and modern… love it
Stayed 1 night in Apr 2024
Response from citizen Juriana on May 13, 2024
Hi Marjorie,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Robert John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what I needed.
Stayed 1 night in Apr 2024
Response from citizen Juriana on May 13, 2024
Hi Robert,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff, very clean. We love the breakfast good price. We ate breakfast every morning. The hot and cold breakfast was lovely. It would be nice if they have poach eggs as well. It would be nice with the avocado, smoked salmon, cream cheese, pickled onions and capers on croissant.
Stayed 3 nights in Apr 2024
Response from citizen Juriana on May 13, 2024
Hi Josephine,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Ren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from citizen Juriana on May 13, 2024
Hi Ren,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from citizen Juriana on May 1, 2024
Hi Austin,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Leslie Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room and the staff. I also really enjoyed having a bar and food available. I like the front doors closed at 10 and you needed a room key to open them.
Stayed 2 nights in Apr 2024
Response from citizen Juriana on May 1, 2024
Hi Leslie Ann,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

DaMarkus, Hanford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from citizen Juriana on May 1, 2024
Hi DaMarkus,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from citizen Juriana on May 1, 2024
Hi Jessica,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Hashan C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Great stay. Satisfied with everything. Will return to CitizensM if I come back!
Stayed 4 nights in Apr 2024
Response from citizen Juriana on May 1, 2024
Hi Hashan,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Chenghua, La Jolla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from citizen Juriana on May 1, 2024
Hi Chenghua,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fantastic. I traveled alone for the first time, had a very early flight and my book was at 2, I arrived two hours early and they got me into my room. Service was very kind, breakfast was good with tasty options, and my room was very beautiful. The view was beautiful, highly recommend. The lobby was bustling during day hours, but still quiet and tame. They let me stay in the lobby and rest for a few hours between my check out time and when I had to find a way to the airport. 10/10 would recommend. (Showers had a light you could change colors, perfect for mood lighting XD)
Stayed 3 nights in Apr 2024
Response from citizen Juriana on Apr 26, 2024
Hi Olivia,Thank you for the awesome review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana

10/10 Excellent

Robert

Stayed 2 nights in Apr 2024
Response from citizen Juriana on May 21, 2024
Hi Robert,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana