All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
In general good, just needs a little updating of rugs furniture
Jorge
Stayed 7 nights in Mar 2024
Response from Patricia Crisòstomo on Mar 25, 2024
Thank you Jorge for your comments and evaluation.We are happy to tell you our hotel is remodeling in this period. We hope rooms will be ready before the end of the year.Sincerely
6/10 Okay
Patty, Bayside
Traveled with group
Feb 24, 2024
Liked: Cleanliness, staff & service, amenities
The rooms are a little dated especially the bathrooms. The staff and service were great. Friendly front desk and front doorman. Breakfast was decent. I also like the surroundings of the hotel. Walking distance to a lot of restaurants. We wallked to a supermarket Jumbo, they have super fresh fruits and lots of choices of beers at a very good price.
Patty
Stayed 3 nights in Jan 2024
Response from Patricia Crisóstomo on Feb 26, 2024
Thank you Patty for comments and evaluation. We are happy you enjoyed neiborhood and our staff.Hapier, is that we are in process of remodeling and we hope be ready in de midle of the year.Sincerely
6/10 Okay
Rosalie
Feb 20, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
I did not like the loud music which played seemingly everywhere and it was very noisy in the evening due to the open patio.
Rosalie
Stayed 1 night in Feb 2024
Response from Patricia Crisóstomo on Feb 20, 2024
Thank you Rosalie for your comment and evaluation.Music was spetial event of one of our client to celebrate Loves day Sincerely
8/10 Good
Monica
Feb 18, 2024
Liked: Cleanliness, staff & service, room comfort
Monica
Stayed 1 night in Feb 2024
Response from Patricia Crisóstomo on Feb 19, 2024
Gracias Mónica por el tiempo dedicado a evaluar nuestros servicios.Cordialmente
10/10 Excellent
Dennis
Feb 7, 2024
Dennis
Stayed 1 night in Feb 2024
Response from Patricia Crisóstomo on Feb 12, 2024
Gracias Dennis por su evaluación. Nos alegra haber cumplido sus expectativasCordialmente
I stayed at Hotel Director in November of 2023 (Thanksgiving week) and I absolutely loved it. The staff are friendly, helpful and many speak English, the bar serves great drinks, the location is central to everything in Vitacura- so many restaurants that after a week I couldn’t try them all. Everything is walkable. The rooms are quite spacious and clean. The gym was clean and had free weights, a flat bench, elliptical and treadmill- all were always clean and functional. The outdoor space was nice, and although I didn’t use the pool it looked clean each time I passed it.
I highly recommend this place and I will be coming back to stay here on my next trip to Santiago. What you get for the price is incomparable.
Marco
Stayed 6 nights in Nov 2023
Response from Patricia Crisóstomo on Nov 28, 2023
Thank you Marco. We are really happy you enjoyed your stay in our Director Vitacura.See you next timeSincerely
The hotel itself is nice and located in a good neighborhood. However, the staff is not very good. When there was a problem with my room they told me they fixed it, but they had not. When I complained about it again they chose to harp on how I complained and didn't want to deal with the problem until I went down to the front desk myself. They need to train their staff on how to provide better customer service.
Kristin
Stayed 7 nights in Sep 2023
Response from Aura Sierpe V. on Nov 9, 2023
Thank you for sharing your feedback about your recent stay. We apologize for the issues you faced with our staff and room. We take your comments seriously, and we'll address them to improve our service. We appreciate your understanding and hope to welcome you back for a better experience.Best regards,
4/10 Poor
Carla, cambridge
Jul 1, 2023
Carla
Stayed 4 nights in Jun 2023
Response from Patricia Crisóstomo on Jul 31, 2023
Gracias Carla por su evaluación. Lamentamos no haber cumplido sus expectativas. Si nos pudiese informar qué podemos mejorar, sería de gran ayudaAtentamente
10/10 Excellent
Guadalupe
Mar 20, 2023
Guadalupe
Stayed 3 nights in Mar 2023
Response from Patricia on Apr 21, 2023
Estimada GuadalupeMuchas gracias por su evaluaciónCordialmente
I think the reception is priority in a hotel environment, smiling ,been gentle and friendly is essential, that I didn’t feel, everything else was perfect except for that, anyway I’ll recommend the hotel, I hope the management will address that , again reception is the face of the hotel
erick
Stayed 6 nights in Sep 2022
Response from Patricia Crisóstomo on Oct 12, 2022
Thank you Erick for your feedback. We sent your comment to our receptions supervisorSincerely
칠레에서 코로나 시국에 출국 전 지냈던 호텔입니다. 체크아웃 이후에 공항에서 시간 보내기도 걱정되는데 호텔에서 무려 오후 6시까지 그냥 방을 쓰게 해줬습니다. 위치도 산티아고 부촌 비타쿠라지역이라 주변에 맛집도 많고 산책하기도 좋아요. 조용하고 쾌적하게 지내기에 좋습니다. 시내 힐튼에서도 지내봤지만 가성비 뿐 아니라 여러모로 강력히 추천합니다.
Response from Hotel Director Vitacura on Feb 7, 2020
Mr Tom
Thank you very much for taking time to evaluate our services
We are glad you enjoyed your stay at our Hotel Director Vitacura
Sincerely
4/10 Poor
Dorca
Jan 28, 2020
Disliked: Staff & service, amenities
No view. No water available other than bottles at the bar. No coffee/tea available in the lobby. Unfriendly reception staff. No help with luggage in the lobby. Traveled with my 90 year old father, lobby staff did not offer help with the luggage.
Dorca
Stayed 5 nights in Jan 2020
Response from Hotel Director Vitacura on Feb 3, 2020
Dear guest
Thank you very much for the time spend in evaluating our services, it is a great help for us.
We have sent your concerns to our management to improve our deficiencies
Cordially
A welcome refuge during severe political upheaval. The staff were ver helpful with safety advice. They tried to do everything they could to make me feel comfortable
Derek
Stayed 3 nights in Nov 2019
Response from Hotel Director Vitacura on Nov 20, 2019
Dear Mr. Derek
We appreciate your comments and we are glad to have made your stay at our hotel pleasant in such difficult times for our country.
Cordially
10/10 Excellent
Verified traveler
Business traveler
Oct 28, 2019
I really enjoyed my stay at Hotel Director. The breakfasts are excellent and the staff are really nice.
Verified traveler
Stayed 2 nights in Oct 2019
Response from Director Hotels on Oct 28, 2019
Dear guest.
We appreciate your time to evaluate our services and we are glad you enjoyed breakfast and the attention of our staff
sincerely
The food in the restaurant is very good and compare well with outside restaurants. Service people are very friendly.
What need attention is room AC which was out of order and has been like that at least during the winter. Now, on spring AC is required.
Verified traveler
Stayed 1 night in Oct 2019
Response from Director hotels on Oct 28, 2019
Dear guest
Thank you for your comments. We are happy you enjoyed our food and attention of our staff.
In relation to air condicioner, could you tell us room you stayed? to check and make manteinance
Sincerely
Very comfy hotel in upscale Vitacura. Very close to a whole bunch of amazing restaurants.
The hotel is nice, modern and spacious and the room was excellent.
Only minor annoyance is the pool opening hours - from 10am to 8pm - means we missed it when we stayed despite it being one of the main reasons we booked this hotel in the first place
Dear guest
Thank you for your comments
Sincerely
Director Hoteles
8/10 Good
Joseph
Jul 28, 2018
Liked: Cleanliness, staff & service, room comfort
Chilling in Chile
Service by hotel staff was really great. They arranged trips and tours for us at short notice. The hotel is in a nice residential area but quite far from the main tourist area. There is a large supermarket and a good variety of restaurants close by. Breakfast at the hotel is very basic so was rather disappointing. Would recommend the hotel if you don't mind being a bit further out.
Don Carlos
Muchas gracias por sus comentarios
Cordialmente
8/10 Good
J, Ohio
Jun 10, 2018
Liked: Cleanliness, staff & service, room comfort
Comfortable but older hotel
This is a comfortable but older hotel near ECLAC, ILO and other UN offices. It is smaller and a bit cheaper than the newer Atton Hotel. The rooms are fairly large and comfortable. The breakfast is fine.
J
Stayed 1 night in Jun 2018
Response from Director Hoteles on Jun 14, 2018
Dear guest
Thank you for your comments.
Sincerely
Director Hotels
Service could be a bit better (took severe attempts to have a room service menu delivered to my room as they didn’t believe me when I said I couldn’t find it) but overall it was a good hotel in a good location.