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Reviews of Delta Hotels by Marriott Santa Clara

3 out of 5
Delta Hotels by Marriott Santa Clara
2151 Laurelwood Rd, Santa Clara, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 157 out of 238 reviews" "
Rating 8 - Good. 46 out of 238 reviews" "
Rating 6 - Okay. 13 out of 238 reviews" "
Rating 4 - Poor. 12 out of 238 reviews" "
Rating 2 - Terrible. 10 out of 238 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Lexi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating and very helpful.
Stayed 1 night in May 2024
Response from Odette Hernandez on May 25, 2024
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Lance

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and nice property. I did not like that they charge their guests for parking.
Stayed 1 night in May 2024
Response from Odette Hernandez on May 21, 2024
Thank you for your kind review. We are glad that you enjoyed your stay. We do charge for parking like all other hotels, we do inform our guests who book online of the parking charge paid at the property. For future, we do offer packages that include breakfast and parking in the rate already. We hope to see you again soon!

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Odette Hernandez on May 21, 2024
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

6/10 Okay

Kelsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Rooms were cute, but AC vent was coming undone from ceiling. Entry door would stick. Shower head was broken. We traveled with a child and needed WiFi to connect baby monitor, unfortunately they don’t have a protected wifi to use so we couldn’t connect. So bring a hotspot if you need to connect a baby monitor. I wish there was an upgrade you could pay for a better wifi. Staff was nice, bed was comfy.
Stayed 1 night in May 2024
Response from Odette Hernandez on May 20, 2024
Thank you for your review. I will forward this to management to see if there is anything that we can do for the security on the WIFI. I hope that asides from the WIFI, that you enjoyed your stay with us.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Odette Hernandez on May 10, 2024
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

8/10 Good

Ana, Los Banos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the staff at the bar well maintained rooms
Stayed 1 night in Apr 2024
Response from Odette Hernandez on May 6, 2024
Thank you so much for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

8/10 Good

johnvia

Stayed 1 night in Mar 2024
Response from Odette Hernandez on Apr 28, 2024
Thank you for your kind review. We hope that you enjoyed your stay. See you soon!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service
My daughter and I were upset that the pool was not available and that we were not informed before we made the reservation. We would have chose a different hotel with a working pool.
Stayed 2 nights in Feb 2024
Response from Odette Hernandez on Feb 12, 2024
Thank you for your review. Our pool is available for our guests, however, please note that it is an outside heated pool. I'm sorry if the weather has been cold and you couldn't enjoy our pool, however it is expected at this time of the year. We hope to see you again when the weather is not as chilly and you are able to enjoy the pool.

8/10 Good

Mark

Stayed 2 nights in Jan 2024
Response from Odette Hernandez on Feb 12, 2024
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Odette Hernandez on Feb 12, 2024
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Mike

Stayed 1 night in Jan 2024
Response from Odette Hernandez on Apr 28, 2024
Thank you for your kind review. We hope that you enjoyed your stay. See you soon!

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2024
Response from Odette Hernandez on Jan 24, 2024
Thank you for your kind review, we are glad that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Victor

Traveled with family
Friendly staff. Nice and quiet with clean rooms
Stayed 2 nights in Jan 2024
Response from Odette Hernandez on Jan 23, 2024
Thank you for your kind review. We are glad that you enjoyed your stay, and hope to see you again soon!

10/10 Excellent

jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place with clean modern design. Restaurant/bar was surprisingly very very good.
Stayed 1 night in Jan 2024
Response from Odette Hernandez on Jan 23, 2024
Thank you for your kind review. We are glad that you enjoyed your stay, and hope to see you again soon!

8/10 Good

Ashley

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for an event at Levi’s. Would stay again!
Response from Odette Hernandez on Jan 23, 2024
Thank you for your kind review. We are glad that you enjoyed your stay, and hope to see you again soon!

8/10 Good

Jeremy

Stayed 1 night in Jan 2024
Response from Odette Hernandez on Feb 12, 2024
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

young

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Odette Hernandez on Jan 23, 2024
Thank you for your kind review. We are glad that you enjoyed your stay, and hope to see you again soon!

10/10 Excellent

Kellee

Business traveler
Liked: Amenities
The SERVICE is OUTSTANDING, INCREDIBLY COMFORTABLE BEDS, PILLOWS. SUPER CLEAN, QUIET, NOT TOO BUSY and DELICIOUS FOOD CHOICES! HIGHLY RECOMMEND!!!
Stayed 2 nights in Jan 2024
Response from Odette Hernandez on Jan 23, 2024
Thank you for your kind review. We are glad that you enjoyed your stay, and hope to see you again soon!

8/10 Good

Pablo Benvenuto

Business traveler
Stayed 3 nights in Jan 2024
Response from Odette Hernandez on Jan 26, 2024
Thank you for your kind review, we are glad that you enjoyed your stay. We hope that you come back soon!

6/10 Okay

MARC

Business traveler
Nice but too expensive
I arrived about 8pm for my one night stay for a work conference the next morning. The front desk attendant asked if I’d prefer to stay in a 2-queen room on the first floor because the king room required me to go outside. I took the room on the first floor and it was nice but basically in the parking lot so it was a little weird with people walking by my window while I was getting ready in the morning.
Stayed 1 night in Jan 2024
Response from Odette Hernandez on Jan 12, 2024
Thank you for your review, our classic standard rooms do face the parking lot. We also offer Tower Suites in the main building that might be better suited for your needs. We hope that otherwise you enjoyed your stay.

10/10 Excellent

India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Odette Hernandez on Jan 10, 2024
Thank you for your kind review. We are glad that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Noemi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Odette Hernandez on Jan 10, 2024
Thank you for your kind review. We are glad that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Lakesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Oct 2023
Response from Odette Hernandez on Jan 2, 2024
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Aubree

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that there was food and drinks available
Stayed 1 night in Dec 2023
Response from Odette Hernandez on Jan 2, 2024
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Paula

Stayed 1 night in Dec 2023
Response from Odette Hernandez on Jan 2, 2024
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Jan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Odette Hernandez on Dec 22, 2023
Thank you for your kind review, we are glad that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Kimiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employee are so nice kind and helpful. Hotel room was clean and new. We had a really great stay. Thank you
Stayed 1 night in Dec 2023
Response from Dennis A. on Dec 8, 2023
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 Excellent

Kimiko

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Dennis A. on Dec 8, 2023
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 Excellent

Brian

Stayed 2 nights in Nov 2023
Response from Odette Hernandez on Dec 22, 2023
Thank you for your kind review, we are glad that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Odette Hernandez on Nov 22, 2023
Thank you for your kind review. We are glad that you enjoyed your stay. Hope to see you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Snarky Front Desk
The employees at the lobby were not very helpful with our arrival. One of the card machines was broken and kept saying that the card was declining, so I had to go back out to my car to keep getting new credit cards to use. The lady who was “helping” us through all this had a snarky attitude and did not really seem to know what she was doing. Overall it was a good stay, but just started out a little rocky.
Stayed 1 night in Nov 2023
Response from Odette Hernandez on Nov 11, 2023
Thank you for your review, I will forward this to my Front Desk manager and we will make sure that our staff is well trained to help our guests in a kinder manner. We are glad to hear that you enjoyed your stay regardless.

6/10 Okay

John

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from Odette Hernandez on Nov 11, 2023
Thank you for your review. Was there anything in particular that we could work on to make your stay more enjoyable? Please do let us know, it help us grow if we knew where we could improve.

10/10 Excellent

Ernest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed that there was a coffee shop and bar so we were able to enjoy a night cap and not worry about driving.
Stayed 2 nights in Oct 2023
Response from Odette Hernandez on Nov 11, 2023
Thank you for your kind review. We are glad that you enjoyed your stay, hope to see you again soon!

10/10 Excellent

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and value among other more expensive properties in the area. The reception staff was exceptionally helpful and courteous.
Stayed 3 nights in Oct 2023
Response from Odette Hernandez on Nov 11, 2023
Thank you for your kind review. We are glad that you enjoyed your stay, hope to see you again soon!

10/10 Excellent

Jorge

Traveled with family
Good service
Stayed 1 night in Oct 2023
Response from Odette Hernandez on Nov 11, 2023
Thank you for your kind review. We are glad that you enjoyed your stay, hope to see you again soon!

10/10 Excellent

Diana

Stayed 1 night in Oct 2023
Response from Odette Hernandez on Nov 11, 2023
Thank you for your kind review. We are glad that you enjoyed your stay, hope to see you again soon!

2/10 Terrible

Maya

Liked: Cleanliness
Disliked: Property conditions & facilities
Recovering from surgery without their A/C working. Incredibly hot, and the noise from the A/C fan would wake us up hourly as it sounded like a door slamming. We requested help but we were told it’s a maintenance issue and they’re not available nor are they on site at this time.
Stayed 2 nights in Oct 2023
Response from Dennis on Oct 24, 2023
Dear Maya,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our Hotel is our goal and unfortunate noises caused by the A/C unit does keep guests wondering why the noise won't stop. I apologize that we did not fulfill that expectation during your visit. This hotel the newest Branded Marriott in the Bay Area has had a total remodel, it's an older building that has it's corks. I will address this with our Maintenance leaders to ensure this is an isolated incident, and correct it.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Dennis AlexandreFront Desk Supervisor

10/10 Excellent

Nicholas

Stayed 1 night in Sep 2023
Response from Odette Hernandez on Oct 22, 2023
Thank you for your review, we are glad that you enjoyed your stay. We hope to see you soon

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby smells fantastic, fresh and clean with aromatherapy of some sort. The entire hotel was clean and staff friendly and helpful. Definitely coming back.
Stayed 1 night in Oct 2023
Response from Odette Hernandez on Oct 18, 2023
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you soon!

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for the 49ers game in a good area to walk to the stadium clean great staff good place to stay
Stayed 2 nights in Oct 2023
Response from Odette Hernandez on Oct 18, 2023
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
This was my first stay in a Delta Hotel. The hotel is the nicest, cleanest, and most comfortable hotel I have stayed in. Great job, Marriott!
Stayed 1 night in Oct 2023
Response from Odette Hernandez on Oct 18, 2023
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you again soon!

8/10 Good

Amanda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Oct 2023
Response from Odette Hernandez on Oct 18, 2023
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Ambra

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and management especially were amazing
Stayed 1 night in Oct 2023
Response from Odette Hernandez on Oct 18, 2023
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place to go! Bar was fun, staff was very nice, place was clean! Thank you!
Stayed 3 nights in Oct 2023
Response from Odette Hernandez on Oct 18, 2023
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you again soon!

4/10 Poor

James

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room assign was nice and clean, yet it had a weird smell. The worst part was a motion sensor activated bright light in the bathroom. Every time the bathroom was used in the middle of the night, the light activated. The prepaid breakfast was poorly excecuted and took too long for the few people waiting. Pros: Nice and clean hotel, Cons: additional charges for parking and breakfast, plus the super bright light.
Stayed 1 night in Sep 2023
Response from Odette Hernandez on Nov 11, 2023
Thank you for your kind review. I will forwards this to my Food and Beverage manager and my Maintenance manager to address the issues that you encountered. We appreciate your feedback.

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, everything was pretty good the AC just didn't seem to get cool enough. Also, the staff at the Starbucks were ok, but just not that friendly.
Stayed 2 nights in Oct 2023
Response from Odette Hernandez on Nov 11, 2023
Thank you for your review, I will forward this to my food and beverage manager and my maintenance manager to address the issues you encounter. We appreciate your feed back!

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice establishment. Will stay there again.
Stayed 1 night in Oct 2023
Response from Odette Hernandez on Oct 18, 2023
Thank you for your kind review. We are happy that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Debbie

Traveled with group
Stayed 1 night in Oct 2023
Response from Odette Hernandez on Oct 5, 2023
Thank you for your kind review, we are glad that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Rochelle

Stayed 1 night in Oct 2023
Response from Odette Hernandez on Oct 5, 2023
Thank you for your kind review, we are glad that you enjoyed your stay. Hope to see you again soon!

8/10 Good

John

Stayed 1 night in Sep 2023
Response from Odette Hernandez on Oct 5, 2023
Thank you for your kind review, we are glad that you enjoyed your stay. Hope to see you again soon!