Exterior

Reviews of Hotel Caza Fisherman's Wharf

4 out of 5
Hotel Caza Fisherman's Wharf
1300 Columbus Avenue, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2364 out of 3569 reviews" "
Rating 8 - Good. 792 out of 3569 reviews" "
Rating 6 - Okay. 244 out of 3569 reviews" "
Rating 4 - Poor. 100 out of 3569 reviews" "
Rating 2 - Terrible. 69 out of 3569 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff. Pool can use some updating. Walking distance to many areas. Overall, great stay.
Stayed 2 nights in May 2024

6/10 Okay

Maddison

Traveled with family
Liked: Cleanliness
Good location but zero soundproofing in the two rooms my family stayed in. Surrounding area is extremely loud until the early hours of the morning and the noise comes straight in through the old, poor quality windows.
Stayed 2 nights in May 2024
Response from Hotel Caza on May 28, 2024
Hello Maddison,We're glad you enjoyed our central location right here by the piers, but sorry you were disturbed by street noise. We take your feedback to heart and hope to earn your higher score one day.Kind regards,Your friends at Hotel Caza

6/10 Okay

Christina

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
This hotel had the most fees I've ever encountered at any hotel I've ever stayed at in my whole life. There was a destination fee then a tax on it. There was a sustainability fee then a tax on that. Then a parking fee and a tax on that. Just very overpriced and unnecessary in my opinion. I had the worst sleep I've ever had here. The pillows were flat and the sheets sounded like when you crumble up paper every time one of us moved and I'm light sleeper so it was horrible. There was no comforter on the beds and I had to request blankets. The room was small and we were on the first floor when I would've preferred to be on a high floor. It was someone above us that sounded like they were moving furniture. The water machine by our room was broken. Just a lot of issues. The only good things about this hotel that was beneficial to us was the location being walkable to restaurants, them having games for kids, the gym, and the complimentary tea. I can't say that the good outweighed the bad so I wouldn't stay here again.
Stayed 4 nights in May 2024
Response from Hotel Caza on May 28, 2024
Hello Christina,Thank you for sharing your candid review. While we are glad you utilized the amenities included in our destination fee, such as our Game Zone for the kids, our coffee and tea service, our gym, and hopefully our heated pool and e-bikes, we wish you had felt the full value of this offering.We hope you found our secure parking to be convenient, and we are glad our location proved perfect. We have noted what you would change regarding our bedding for a better night's rest, and we hope we can change your mind and host you again one day.Kind regards,Your friends at Hotel Caza

8/10 Good

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Didn’t like our room as much this time as we looked out on the parking lot behind the hotel and it was loud.
Stayed 3 nights in May 2024
Response from Hotel Caza on May 28, 2024
Hello Julia,We are glad you enjoyed your stay overall, and we look forward to ensuring a room with a view the next time you visit!Cheers,Your friends at Hotel Caza

6/10 Okay

Frederick

Liked: Cleanliness, staff & service
My view was of the alley and a dumpster area. My 2nd time there, my 1st experience was great that’s why I chose to return but they made my 2nd experience very disappointing.
Stayed 2 nights in May 2024
Response from Hotel Caza on May 28, 2024
Good afternoon Frederick,We are sorry to hear you didn't enjoy one of our inspiring city or bay views, as our goal was to wow you even more than during your first visit to Hotel Caza.We know we can restore your faith in us, and to that end, hope to see you again one day.Kind regards,Your friends at Hotel Caza

8/10 Good

Lori

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

darryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and clean. Few little issues were no vending machines and the snack area closes randomly between 9 and 10. Also was woken up everyday at 5am by the garbage truck in the laneway Not much the hotel can do about that but it’s constant
Stayed 5 nights in May 2024
Response from Hotel Caza on May 28, 2024
Hello Darryl,Thank you for embracing our clean, well-situated space in the city! We appreciate knowing you would welcome vending machines in addition to our CAZ2GO area, as well as later hours from getting a snack. We look forward to situating you further from any urban noise should your travels bring you back to our door.Kind regards,Your friends at Hotel Caza

2/10 Terrible

Carla

Traveled with family
Disliked: Staff & service
Terrible staff and manager.
Stayed 1 night in May 2024
Response from Hotel Caza on May 28, 2024
Good afternoon Carla,We share your disappointment in your stay, and will review your feedback with our management team. We hope we can make this up to you one day.Kind regards,Your friends at Hotel Caza

2/10 Terrible

Carralena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. We were overcharged by $300 and the manager was rude and not very helpful at all. Not once did they apologize for the inconvenience. They tried to tell me the charge was normal until I explained it for the fifth time and they said well your bank will return the money to you under their own process.
Response from Hotel Caza on May 28, 2024
Hello Carralena,We apologize for any misunderstanding regarding any of our standard fees or deposits, and we trust you have seen the return of your funds to your banking institution at this time. We are known for our caring and kind service, and we regret that you experienced anything less.Kind regards,Your friends at Hotel Caza

8/10 Good

Kamonh, Magnolia

Traveled with partner
Liked: Cleanliness, staff & service
It was noisy, the cable car /bus noise. The vanity was small, light in the bathroom was dim and ac in room was loud. It was clean and we stayed two nights, so we could tour the area . There is a good breakfast restaurant 8AM across the street from it was really good! The staff was friendly and helpful!
Stayed 2 nights in May 2024
Response from Hotel Caza on May 25, 2024
Hello Kamonh, We love that you discovered the breakfast options at 8 AM, and that you found our hotel to be clean and perfectly situated for exploring the city. We wish noise had not encroached, and we know we can situate you in just the right room for a quieter night's rest the next time you are in the city.Kind regards,The team at Hotel Caza

10/10 Excellent

Nicholas, Eltham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying and will stay again toward end of year. Friendly service and great location.
Stayed 5 nights in May 2024
Response from Hotel Caza on May 25, 2024
Hello Nicholas,We love hearing from our repeat guests, and it is always a pleasure to welcome you to the city! You are now part of the Hotel Caza family and we can't wait for your stay toward the end of the year.Cheers,The team at Hotel Caza

8/10 Good

Lynda, Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great
Stayed 4 nights in May 2024
Response from Hotel Caza on May 25, 2024
Good afternoon Lynda,We loved hosting you in San Francisco and we would love to welcome you back for another visit to the bay soon. We hope you took advantage of our many unique offers, bay views, and prime location! Warm regards,The team at Hotel Caza

8/10 Good

john, Reseda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ty
Stayed 1 night in May 2024
Response from Hotel Caza on May 25, 2024
Hello John,Thank you for joining us! It was a delight to introduce you to the friendly service and extensive amenities you can always expect from us at Hotel Caza, and we hope to welcome you back soon.Warm regards,The team at Hotel Caza

10/10 Excellent

Candace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and accessible underground parking.
Stayed 3 nights in May 2024
Response from Hotel Caza on May 24, 2024
Good afternoon Candace,Thank you for embracing our quiet, clean and well-situated hotel in the city, and that you took advantage of our secure parking.Until next time!Warm regards,The team at Hotel Caza

8/10 Good

Lee Ann

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My wife and I are in our 70’s and we flew in from Canada and used BART from the airport to the hotel and topped up our cards to return to the airport the same way by train. My wife talked to a young women at the front desk and told us the train station opened at 4 am which was good because our plane was scheduled for 6:30 am and she ordered a taxi for 3:30 am in the morning. The taxi came on time and dropped us at the train station (Embarcadero?) but we found it closed! We stood on the street corner in the dark with all our luggage and felt extremely vulnerable. We found out the train did not open up for business until 5 am and this would be too late for us as we would miss our plane. We called for another taxi and just made it to the airport on time. Please ensure staff are familiar with BART operating hours. I don’t know why they operate a train service that does not help people leaving on early flights out of SFO and they need to make people know this ahead of time or better still open the train service up at 4 am.
Stayed 1 night in May 2024
Response from Hotel Caza on May 24, 2024
Hello JoAnne,It was our pleasure to provide the ideal San Francisco location and services! We would love to host you again should your travels allow.Cheers,The team at Hotel Caza

10/10 Excellent

Mykhaylo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for a family vacation. Everything is within walking distance. Hotel is clean! Everything is at a high level!
Stayed 5 nights in Apr 2024
Response from Hotel Caza on May 23, 2024
Good afternoon Mykhaylo,Excellent is a word we love to hear! Thank you for entrusting us with your family vacation to the city, and we're glad you found our location ideal. We agree we are walkable to the best sights and tours, and we hope you all had fun in our lobby's Game Zone and in our heated pool during your downtime!Cheers,Your friends at Hotel Caza

10/10 Excellent

JoAnne Marie, Inver Grove Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hotel Caza on May 23, 2024
Hello JoAnne,It was our pleasure to provide the ideal San Francisco location and services! We would love to host you again should your travels allow.Cheers,The team at Hotel Caza

10/10 Excellent

Janine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 4 nights in May 2024
Response from Hotel Caza on May 22, 2024
Hello Janine,It was our pleasure to extend the warm welcome we are known for, and we hope you loved our many unique amenities as well. We would welcome the chance to see you again!Warm regards,The team at Hotel Caza

10/10 Excellent

grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel Caza on May 23, 2024
Hello Grace,Thank you for sharing your top score with us! We loved hosting your San Francisco experience and hope to make more memories with you soon.Warm regards,Your friends at Hotel Caza

8/10 Good

Brian Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the property. They need to keep the bar area open on nights other than just the weekends.
Stayed 5 nights in Mar 2024
Response from Hotel Caza on May 22, 2024
Hello Brian,We appreciate your feedback on our CAZBAR hours, and we hope we can welcome you back soon to enjoy our fun-filled property again!Cheers,The team at Hotel Caza

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and accessible to the wharf
Stayed 4 nights in May 2024
Response from Hotel Caza on May 20, 2024
Good afternoon Anna,It was our pleasure to provide a clean, comfortable, and well-located landing spot in the city! Until next time!Warm regards,Your friends at Hotel Caza

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid that checked us in was awesomel
Stayed 1 night in May 2024
Response from Hotel Caza on May 20, 2024
Hello Robert,We will pass along your compliments to our friendly reception team! We love that your stay started off on such a friendly front, and we trust you enjoyed the remainder of your time with us as well!Hurry back!Cheers,Your friends at Hotel Caza

6/10 Okay

Jaime

Traveled with partner
Liked: Cleanliness, staff & service
The cleaning staff were great. The front desk staff were a bit hit or miss - a couple were friendly and helpful and a couple seemed like they didn’t even want to be there. Our room needed repairs; there were dents in the ceilings and the walls. The floors are uneven and our door didn’t auto shut, we had to pull it shut to make sure it latched. The amenities are only OK, I expected more and have received more from comparable hotels. The location is great, close to the wharf and bus stops taking us anywhere we wanted to go. Overall, it was good but I wouldn’t classify it as exceptional.
Stayed 5 nights in May 2024
Response from Hotel Caza on May 20, 2024
Hello Jaime,Thank you for sharing your valued feedback. We will pass along your compliments to our housekeeping team and will review your experience with our front desk.You are correct to expect a perfect room upon arrival, and we apologize for the maintenance issues you describe. We share your love for our location here by Fisherman's Wharf, and we know we can win your heart in full should you join us again.Kind regards,Your friends at Hotel Caza

10/10 Excellent

Robert, Eagan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel; would stay again. Location ten minute walk from Fisherman’s Wharf and Ghirardelli Sqaure and other big attractions. Rooms are spacious, clean and well furnished. Lobby and other common areas have good seating and many games. Only concern is that the lights in the bathroom have a timer and motion sensor positioned around the corner from the toilet and shower, but there is no signage to indicate that. As a result, multiple members of our family had the lights shut off while they were in the shower, leaving them in total darkness. And that was quite dangerous for my 90 year old mother.
Stayed 2 nights in May 2024
Response from Hotel Caza on May 17, 2024
Good afternoon Robert,We love that you joined us by Fisherman's Wharf, and we appreciate your top score more than we can say! Thank you for resting so comfortably in our large rooms and we appreciate your feedback on our bathroom light, which we will pass along to our team. We do not want our guests in darkness!Thank you for your feedback and we hope we can count on your return one day.Kind regards,The team at Hotel Caza

8/10 Good

Juventina, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Caza on May 20, 2024
Good afternoon Juventina,Thank you for taking the time from your day to share your positive score with us. We would love to have you back!Cheers,Your friends at Hotel Caza

10/10 Excellent

Charlynn Carol

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the games area. Beautiful rooms and property overall, great service! I wish the pool was warmer or had a hot tub. Also our room overlooked an alleyway and was quite noisy at night, so I would not suggest a room on that side of the building (room numbers in the 240s). Lastly the water pressue wasn't very good.
Stayed 3 nights in May 2024
Response from Hotel Caza on May 16, 2024
Hello Charlynn,We're so glad you had fun in our Game Zone, and we appreciate your suggestions for our heated pool area. Next time, we look forward to situating you in the perfect space to enjoy views of the bay!Warm regards,The team at Hotel Caza

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convent to Fisherman’s Wharf. Limited dining facilities which only covers a continental breakfast.
Stayed 6 nights in May 2024
Response from Hotel Caza on May 15, 2024
Hello John,Thank you for joining us here by the bay! We hope you explored the many dining options in our Fisherman's Wharf neighborhood, and we hope we can host you again!Warm regards,Your friends at Hotel Caza

10/10 Excellent

Cindy, Elk Grove

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Caza.
Stayed 1 night in May 2024
Response from Hotel Caza on May 13, 2024
Hello Cindy,What a pleasure to earn your top score! Hurry back!Cheers,The team at Hotel Caza

10/10 Excellent

MARIA, Canyon Country

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in May 2024
Response from Hotel Caza on May 13, 2024
Good afternoon Maria,We are glad to earn your endorsement! Thank you for making yourself at home with us here by the bay, and do hurry back!Warm regards,The team at Hotel Caza

10/10 Excellent

Rosemary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to walk or hike to Tunnel Tops
Stayed 1 night in Apr 2024
Response from Hotel Caza on May 13, 2024
Good afternoon Rosemary,As you noted, our location shines here by Fisherman's Wharf! Thank you for allowing us to be your home base in the city, and we hope to repeat the experience soon!Cheers,The team at Hotel Caza

10/10 Excellent

Karina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our second time staying at this hotel. We love the cozy atmosphere there and easy in-out parking. Staff is friendly. Rooms are clean.
Stayed 2 nights in May 2024
Response from Hotel Caza on May 9, 2024
Good afternoon Karina,Welcome back! We are delighted to have earned your loyalty and love hearing that once again, you enjoyed a cozy and convenient stay! Come back to see us again soon!Cheers,The team at Hotel Caza

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There was a hidden “amenities” fee that was disclosed when we arrived. It was $30/da for WiFi and bikes I had no interest in using.
Stayed 3 nights in Apr 2024
Response from Hotel Caza on May 8, 2024
Good afternoon Elizabeth,We apologize if our amenities fee was not clear to you before arrival, as we do strive to ensure this fee is listed visibly on our website and pre-arrival information. We hope you did utilize some of the other included perks, such as our pool, Game Zone, water stations, gym, morning coffee and tea, and evening cookies and milk.Kind regards,The team at Hotel Caza

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
have stayed here many times, feels like visiting friends and family. Staff are very professional and will look after you. Really great.
Stayed 2 nights in Feb 2024
Response from Hotel Caza on May 7, 2024
Hello Daniel,Welcome back home to Hotel Caza! We are delighted it always feels like visiting friends when you arrive, and we can't wait for your next stay!Cheers,Your friends at Hotel Caza

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Caza on May 8, 2024
Good afternoon Jose,We enjoyed hosting you at Hotel Caza, and we hope you found our Game Zone, heated pool, gym, bike rentals, water stations, and more to enhance your stay!Warm regards,The team at Hotel Caza

8/10 Good

Rik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great.
Stayed 4 nights in Mar 2024
Response from Hotel Caza on May 6, 2024
Good afternoon Rik,Thank you for sharing your positive feedback with our hardworking and caring team here at Hotel Caza! We hope to see you again!Cheers,The team at Hotel Caza

10/10 Excellent

Kaithlen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 recommend! Would definitely stay here again. Perfect if traveling with kids! The lobby has something for everyone. Bar, games and activities for adults and kids, very family friendly. Hotel was super clean, once you walk into the lobby, there is a very nice scent. A lot of things are in walking distance, and if needing to park, parking space was spacious.
Stayed 3 nights in Apr 2024
Response from Hotel Caza on May 6, 2024
Hello Kaithlen,We appreciate your enthusiastic endorsement! We love knowing you will be back to see us the next time you're in the city, and we are delighted the kids enjoyed our Game Zone! Our lobby does indeed have something for everyone! We're glad you enjoyed our signature scent, and that you found so much to see and do within walking distance.Until next time!Warm regards,The team at Hotel Caza

10/10 Excellent

Ian G

Stayed 2 nights in May 2024
Response from Hotel Caza on May 25, 2024
Good afternoon Ian,Greetings from Fisherman's Wharf! We hope you can join us again soon for more adventures in the city! Our family-friendly and comfortable hotel awaits!Cheers,The team at Hotel Caza

10/10 Excellent

Emad

Stayed 2 nights in May 2024
Response from Hotel Caza on May 6, 2024
Good afternoon Emad,It was a pleasure to host you in the city, and we hope we can serve as your home base again one day soon.Kind regards,The team at Hotel Caza

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, excellent staff
Stayed 4 nights in Apr 2024
Response from Hotel Caza on May 6, 2024
Hello Jeffrey,Thank you for joining us for a five-star stay! We loved hosting you in the city and we hope you will remember Hotel Caza for future visits!Warm regards,The team at Hotel Caza

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. AC unit in our room was very noisy.
Stayed 1 night in May 2024
Response from Hotel Caza on May 6, 2024
Good afternoon Sean,We will share your compliments with our hardworking housekeeping team, and though we wish AC noise had not interrupted your rest, we are glad you enjoyed a positive stay overall. We know we can earn your top score next time, and to that end, hope to see you again.Warm regards,The team at Hotel Caza

10/10 Excellent

Ma Rhodora

Stayed 1 night in Apr 2024
Response from Hotel Caza on May 24, 2024
Hello Ma,Greetings from Fisherman's Wharf! We appreciate your top score and we hope we can count on seeing you again the next time your travel plans bring you to the city!Cheers,The team at Hotel Caza

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and great rain shower. Bathroom is spacious and clean. The hotel has close proximity to Ghirardeli Square and area in the vicinity is safe to walk around. Close to CVS as well. Overall, enjoyed my stay. I have recommended it to my friends who flew in from Dubai. They cancelled their prior booking at another hotel and staye at Hotel Caza instead. I will definitely book this hotel again.
Stayed 3 nights in Apr 2024
Response from Hotel Caza on May 3, 2024
Good afternoon Maria,What a pleasure to receive your five-star endorsement! We're glad you enjoyed our rain showers and spacious bathrooms, and our proximity to Ghiradelli Square and other attractions.Thank you for recommending us to others, and we hope we can entice you back for another stay soon! We would love to see you again.Warm regards,Your friends at Hotel Caza

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly nice and helpful. Especially Rachel!
Stayed 2 nights in Apr 2024
Response from Hotel Caza on May 3, 2024
Hello Stephanie,We will be sure to share your lovely words with Rachel and the rest of our hardworking and caring team here at Hotel Caza. Please make yourself at home with us again one day!Warm regards,Your friends at Hotel Caza

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient to transportation, very walkable to Pier 39, Lombard St, Ghirardelli, and Chinatown. Great for families - cookies and milk at night as well as the super fun game room. Felt very safe when walking. Only downside was not great views from room and a little loud at night from the street. But I would absolutely stay again.
Stayed 2 nights in Apr 2024
Response from Hotel Caza on May 2, 2024
Hello Michelle,Thank you for embracing all that sets us apart here at Hotel Caza, from our milk and cookies hour to our proximity to Fisherman's Wharf, Pier 39, Ghiradelli, and more! We are glad you felt secure with us and next time, we look forward to ensuring you have a room with a view!Cheers,The team at Hotel Caza

10/10 Excellent

Angelica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very convenient for parking, walking, and family oriented.
Stayed 2 nights in Apr 2024
Response from Hotel Caza on May 2, 2024
Hello Angelica,We are glad you took advantage of our secure underground parking and enjoyed the family-oriented perks we offer, such as our Game Zone and pool, as well as our milk and cookies hour! We hope you all will join us again one day!Warm regards,Your friends at Hotel Caza

6/10 Okay

Nasim

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good but the Lady who checked me in was rude and not helpful.
Stayed 4 nights in Apr 2024
Response from Hotel Caza on May 2, 2024
Good afternoon Nasim,We are glad almost everything about your stay proved positive, though we share your concern that you did not receive the warm welcome we are known for. We will review your feedback with our front desk team and we hope we can earn your top score in the future.Kind regards,Your friends at Hotel Caza

8/10 Good

Aida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, we got early and they let us check in early. the only thing is that our view was to an alley that was ugly and dirty. The trash container was there. But everything else was good.
Stayed 1 night in Apr 2024
Response from Hotel Caza on May 2, 2024
Good afternoon Aida,It was our pleasure to ensure an early check-in, though we wish you had better enjoyed your view. We know we can situate you in just the right space the next time you are in the city!Warm regards,Your friends at Hotel Caza

10/10 Excellent

Alan John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
former Holiday Inn the hotel has been fully refurbished. The hotel has a great location at the end of Columbus Ave and is close to Fishermans Wharf in a fairly quiet safe area. Public transport includes the 30 Bus (Chinatown, Union Sq) The historic F Line trolley buses and the famous Cable Cars. The hotel has a bar/restaurant with breakfast available and complimentary coffee in the morning. There is a small popular heated outdoor swimming Pool . Rooms are clean & modern and cleaned everyday. A good choice fot a stay in San Francisco.
Response from Hotel Caza on May 1, 2024
Hello Alan,Thank you for your endorsement of our boutique offering here in Fisherman's Wharf! We are so glad you enjoyed our prime location as well as our recent upgrades, and we love that you made use of our common area with breakfast offerings, our CAZBAR, Game Zone, and community feel.We hope you took a dip in our heated pool and utilized our e-bikes during your stay, and we would love to have you back one day!Warm regards,The team at Hotel Caza

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great spot. Parking was a bit pricey
Stayed 1 night in Apr 2024
Response from Hotel Caza on May 1, 2024
Hello Michelle,Thank you for joining us and we hope we can entice you back. Perhaps your next visit to San Francisco won't require a car!Warm regards,The team at Hotel Caza

10/10 Excellent

Gloria

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy at the front door, receiving. Very nice and good at his job. Even the bar very nice people
Stayed 7 nights in Apr 2024
Response from Hotel Caza on May 1, 2024
Good afternoon Gloria,It was our pleasure to welcome you warmly to Hotel Caza, and we will pass along your compliments to our front desk team as well as our crew at the bar!Join us again soon!Cheers,The team at Hotel Caza