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Reviews of Best Western Plus Inn at Valley View

2.5 out of 5
Best Western Plus Inn at Valley View
5050 Valley View Boulevard Northwest, Roanoke, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 475 out of 1004 reviews" "
Rating 8 - Good. 316 out of 1004 reviews" "
Rating 6 - Okay. 114 out of 1004 reviews" "
Rating 4 - Poor. 58 out of 1004 reviews" "
Rating 2 - Terrible. 41 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Neva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need, very comfortable. Great location for food and anything you need. Great breakfast ! Lovely staff!
Stayed 2 nights in May 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The desk people are decent. Don't smile much. Twice I got locked out of my room. Once for some reason, the key would not work. I went to the front desk and had to wait behind two people checking in (takes quite a bit of time) before I could get into my room. Once was when I was going into my friends room next to me (rooms 204 and 206 with a door between them). The door locked behind me, I did not bring my key with me. I didnt think that would happen. So at night, I had to go and get another key. The woman at the desk told me that you did not have rooms like that. UMM yeah, you do. I was VERY glad that I was dressed.
Stayed 2 nights in May 2024
Response from Gary Purvis on May 23, 2024
I'm sorry there were issues with your key deprogramming. Please accept my apologies. Thanks for staying with us and I hope you will give us another opportunity.

10/10 Excellent

Rudolph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything.
Stayed 1 night in May 2024
Response from Gary Purvis on May 21, 2024
Thanks for staying with us. I'm glad you enjoyed your visit and I hope you will stay with us again.

10/10 Excellent

William, Charleston

Liked: Cleanliness, property conditions & facilities
Staff is fantastic and the front desk person(Bobby Joe) was absolutely amazing. Helpful, kind, friendly.
Stayed 2 nights in May 2024
Response from Gary Purvis on May 20, 2024
Thanks for staying with us and for the nice comments. Please come see us again.

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel. Very clean and comfortable. Great breakfast.
Stayed 1 night in May 2024
Response from Gary Purvis on May 20, 2024
Thanks for being our guest. I'm glad you enjoyed your visit and I hope you will stay with us again.

8/10 Good

Sharon

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s old so there are always issues in the room but they really try and solve quickly. This is always our stop between NY and Atlanta.
Stayed 1 night in May 2024
Response from Gary Purvis on May 16, 2024
Thanks for being a returning guest. We look forward to seeing you again.

6/10 Okay

Will

Traveled with family
Liked: Staff & service
Broken Frig, Hairdryer, running toilet Fine otherwise
Stayed 2 nights in May 2024
Response from Gary Purvis on May 16, 2024
I'm sorry there were issues with your room. I will have maintenance make repairs immediately. I hope you will visit with us again.

8/10 Good

Audrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times, visiting family in the Roanoke area. The only thing that I didn't like this time was that we were near a pet friendly room, and a dog kept barking loudly.
Stayed 2 nights in May 2024
Response from Gary Purvis on May 16, 2024
Thanks for staying with us when visiting family in Roanoke. I'm sorry a nearby barking dog disturbed you. I hope you will visit with us again soon.

6/10 Okay

Yun

Traveled with family
Liked: Staff & service
Friendly staff. Room was not very clean.
Stayed 1 night in May 2024
Response from Gary Purvis on May 13, 2024
Thanks for staying with us. I'm sorry you felt your room wasn't up to standards. I will address this with housekeeping. I hope you will stay with us again.

8/10 Good

Mari

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room they gave me had water on the floor in bathroom. When I called the front desk she seemed to know that so I am not sure why she put me in that room. The breakfast was okay but the dining area is cramped to say the least.
Stayed 3 nights in May 2024
Response from Gary Purvis on May 10, 2024
Thanks for staying with us. I'm very sorry there was an issue with your first room. I will investigate and see why you were given that room. I hope you will visit with us again.

10/10 Excellent

Michael, Herndon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in, comfortable queen size beds, decent breakfast and friendly staff
Stayed 1 night in May 2024
Response from Gary Purvis on May 13, 2024
I'm glad you enjoyed our comfortable queen beds and hot breakfast. Thanks for staying with us and I hope you will visit again soon.

8/10 Good

Jane, Lincoln

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Gary Purvis on May 10, 2024
Thanks for staying with us. Please come see us again.

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible….
Stayed 1 night in May 2024
Response from Gary Purvis on May 2, 2024
Thanks for staying with us.

2/10 Terrible

Jarred

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was very dirty and trashy on the inside. I pay an extra fee for bringing my dog. (This is suppose to be for cleaning). We are then put in a room that smells like piss and that is falling apart. It seems ridiculous to pay extra for a worse room. I am used to paying dog fees at a hotel, but it frustrating when it serves no purpose besides a cash grab.
Stayed 1 night in Apr 2024
Response from Gary Purvis on May 2, 2024
I'm sorry you felt your room wasn't up to our standards. I apologize for this and will address this with my housekeeping and maintenance staff. I hope you will give us another opportunity..

10/10 Excellent

Suresh Babu

Liked: Cleanliness, staff & service, property conditions & facilities
Quick service and car is clean and good
Stayed 1 night in Apr 2024
Response from Gary Purvis on Apr 30, 2024
Thanks for staying with us.

10/10 Excellent

Franklin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean room and close to everything
Stayed 1 night in Apr 2024
Response from Gary Purvis on Apr 29, 2024
Thanks for being our guest. I'm glad you had an enjoyable stay. Please come see us again.

10/10 Excellent

Beth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was easy and near everything. The staff was kind and helpful!
Stayed 1 night in Apr 2024
Response from Gary Purvis on Apr 29, 2024
Thanks for staying with us and for the nice review. Please come see us again.

10/10 Excellent

Heidi

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Apr 2024
Response from Gary Purvis on Apr 25, 2024
Thanks for staying with us. Please visit with us again.

10/10 Excellent

Brittany

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place for the right price!
Stayed 1 night in Apr 2024
Response from Gary Purvis on Apr 16, 2024
I'm glad you enjoyed your visit. Please come see us again.

10/10 Excellent

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. Very helpful and friendly staff.
Stayed 1 night in Apr 2024
Response from Gary Purvis on Apr 16, 2024
I'm glad you chose us. We try to offer an excellent value for our guests. I hope you will visit with us again.

8/10 Good

Kathy, Norfolk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compared to most places, this one allowed noise longer into the evenings which affected my sleep
Stayed 2 nights in Apr 2024
Response from Gary Purvis on Apr 16, 2024
I'm sorry if we had some noisy guests that disturbed your sleep. Please accept my apologizes.I hope you will give us another opportunity.

6/10 Okay

Lori

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gary Purvis on Apr 16, 2024
Thanks for staying with us.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to stay by work for the night and reservation was denied by establishment .It was explained that local residents upto 50 miles aren’t welcome.
Stayed 1 night in Apr 2024
Response from Gary Purvis on Apr 11, 2024
I'm sorry for the refusal of your stay. We do have a longstanding policy on local rentals.

10/10 Excellent

Katelyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the mattress and pillows were so surprisingly soft and squishy, so comfortable to sleep on... I want them at home! the blankets were also super soft! It was a little weird to work the ACs but I think it was just over my head and I'm a little shy. Though the staff were incredibly friendly and polite, easy to talk to. Definitely would recommend staying here! Very comfy and cozy, great nights' rest.
Stayed 1 night in Apr 2024
Response from Gary Purvis on Apr 10, 2024
Thanks for staying with us. I'm glad you had a comfortable night's rest. We look forward to seeing you again.

10/10 Excellent

Terry H.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, friendly check in
Stayed 1 night in Apr 2024
Response from Gary Purvis on Apr 8, 2024
Thanks for staying with us. I'm glad you enjoyed your visit.

10/10 Excellent

joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice day very clean well-kept the only thing I could say is I would definitely stay there again keep up the good work
Stayed 2 nights in Apr 2024
Response from Gary Purvis on Apr 5, 2024
I'm glad you enjoyed your visit with us. Thanks for choosing us and we look forward to seeing you again.

2/10 Terrible

Jetaun

Stayed 1 night in Mar 2024
Response from Gary Purvis on Mar 29, 2024
I'm sorry you didn't enjoy your visit with us. I hope you will give us another opportunity.

10/10 Excellent

Lev, CHEVY CHASE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Gary Purvis on Mar 25, 2024
Thanks for being our guest. I'm glad you enjoyed your stay and I hope you will visit again soon.

6/10 Okay

Valerie

Traveled with family and small children
Liked: Staff & service
Property was outdated. We had stopped at another Best Western when we were headed south and it was such a different experience, in a good way. This breakfast wasn’t a full breakfast; limited options with a “menu” each day. Room appeared clean but didn’t feel clean. Not enough towels in a two queen room. We couldn’t get the TV to work. While we could have asked to change rooms or complained, we were already there by 10pm from traveling all day, that we just wanted to sleep. Best part, the beds were so comfortable.
Stayed 1 night in Mar 2024
Response from Gary Purvis on Mar 21, 2024
I'm sorry you didn't enjoy your visit with us. I wish yo would have given us the opportunity to give you an alternate room so your stay would have been more relaxing. I hope you will give us another opportunity.

10/10 Excellent

Christine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gary Purvis on Mar 15, 2024
Thanks for the nice review. Thanks for choosing us and please come see us again.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily one of the best places I stayed at. Walkable distance to the Mall, Restaurants, Fast Food, and Shopping Center like Walmart and Target.
Stayed 4 nights in Mar 2024
Response from Gary Purvis on Mar 14, 2024
Thanks for the nice comments. I'm glad you enjoyed your visit and our convenient location. Please come see us again soon.

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place for a one night stay after a late flight.
Stayed 1 night in Mar 2024
Response from Gary Purvis on Mar 11, 2024
Thanks for choosing us. I'm glad you enjoyed your stay. Please come see us again.

10/10 Excellent

dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access from the highway. Plenty of shopping and dining
Stayed 2 nights in Mar 2024
Response from Gary Purvis on Mar 11, 2024
I'm glad you enjoyed our great location. Thanks for staying with us.

10/10 Excellent

MICHELLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly, helpful, nice quiet hotel. The breakfast bar was very nice.
Stayed 2 nights in Feb 2024
Response from Gary Purvis on Feb 26, 2024
Thanks for being our guest and for the nice review. Please come see us again soon.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, the beds were comfortable, the breakfast was good and the pool room was nice and warm.
Stayed 1 night in Feb 2024
Response from Gary Purvis on Feb 20, 2024
I'm so glad you enjoyed your stay with us. Thanks for choosing our Best Western. I hope you will visit again soon.

10/10 Excellent

maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly. They were very accommodating. The rooms were very clean and plenty of towels and amenities. The hotel itself was very clean. I will definitely stay here again
Stayed 2 nights in Feb 2024
Response from Gary Purvis on Feb 19, 2024
Thank you for the nice review. I'm glad you enjoyed your stay and I thank you for being our guest. We look forward to seeing you again.

10/10 Excellent

Monica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Gary Purvis on Feb 15, 2024
Thanks for staying with us. I hope you will visit with us again soon.

10/10 Excellent

Monica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Gary Purvis on Feb 14, 2024
Thanks for staying with us.

4/10 Poor

Keith

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Reception staff were nice. Really needs to be updated.
Stayed 2 nights in Feb 2024
Response from Gary Purvis on Feb 5, 2024
Thanks for staying with us.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating
Stayed 1 night in Jan 2024
Response from Gary Purvis on Feb 1, 2024
I'm glad you enjoyed your stay. Thanks for being our guest and I hope you will visit again soon.

10/10 Excellent

Tammy, Dry Fork

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gary Purvis on Jan 22, 2024
Thanks for staying with us. I'm glad you enjoyed your visit and I hope you will come see us again soon.

10/10 Excellent

Clark

Traveled with partner
Very nice accommodations
Stayed 1 night in Jan 2024
Response from Gary Purvis on Jan 16, 2024
Thanks for being our guest. Please come see us again.

10/10 Excellent

Aldona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gary Purvis on Jan 16, 2024
Thanks for staying with us.

10/10 Excellent

Tammy, East Taunton

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Comfy bed and pillows. Desk clerk was super nice! Tons of dining and shopping within a mile. Easy on and off highway access.
Stayed 1 night in Jan 2024
Response from Gary Purvis on Jan 9, 2024
Thanks for staying with us. I'm glad you liked our great location. Please come see us again.

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gary Purvis on Jan 9, 2024
Thanks for staying with us.

8/10 Good

Marilyn M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value for the price
Stayed 1 night in Dec 2023
Response from Gary Purvis on Jan 8, 2024
Thanks for staying with us. I'm glad you found us to be a good value. Please come see us again.

10/10 Excellent

ronald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Room was very comfortable. Accommodated my fur babies as well
Stayed 1 night in Dec 2023
Response from Gary Purvis on Jan 8, 2024
I'm glad you enjoyed your visit. Thanks for staying with us.

6/10 Okay

Charles

Traveled with family
Liked: Staff & service
It worked for what we needed.
Overall, it was ok. The room was spacious, beds were nice. Bathroom definitely needed updating. The pool was nice. Breakfast wasn’t bad. I would say somewhere between 3.5-4 star rating. Would stay there again in a pinch, but there are better options.
Stayed 1 night in Dec 2023
Response from Gary Purvis on Jan 2, 2024
Thanks for staying with us. I hope you will visit with us again.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay in Roanoke
The breakfast was good the staff was very friendly great location
Stayed 5 nights in Dec 2023
Response from Gary Purvis on Dec 29, 2023
I'm glad you enjoyed your visit with us. Thanks for being our guest and please come see us again.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gary Purvis on Dec 29, 2023
Thanks for staying with us.