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Reviews of Embassy Suites by Hilton Richmond

3.5 out of 5
Embassy Suites by Hilton Richmond
2925 Emerywood Pkwy, Richmond, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 546 out of 1000 reviews" "
Rating 8 - Good. 235 out of 1000 reviews" "
Rating 6 - Okay. 98 out of 1000 reviews" "
Rating 4 - Poor. 70 out of 1000 reviews" "
Rating 2 - Terrible. 51 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Embassy on May 21, 2024
HI Patti,Thank you for staying with us!! We hope to see you again soon.

2/10 Terrible

Toma

The heat was off throughout the whole building and staff didn’t warn us before checking in
Stayed 1 night in May 2024
Response from Embassy on May 20, 2024
Hi Toma,We are sorry the heat was not turned on.

6/10 Okay

Chris

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service
We have stayed here before and liked it. This time an elevator was out of service and it was 30 minutes of waiting for an elevator that had room for us. Our bathroom didn't have extra toilet paper and the bottle of body wash attached to the wall was empty. Surprised by the new charge for parking but we would stay here again
Stayed 1 night in May 2024
Response from Embassy on May 20, 2024
HI Chis,We are sorry the elevator was down and your room was lacking extra supply's. We will certainly inform housekeeping of this.

8/10 Good

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Embassy on May 20, 2024
Hi Bethany,Thank you so much for staying with us!

4/10 Poor

tamy, morristown

Disliked: Cleanliness, property conditions & facilities
It really needs an upgrade it doesn’t smell good
Stayed 1 night in May 2024
Response from Embassy on May 15, 2024
Hi tamy,We are sorry your stay wasn't great and we will certainly work to improve our property.

4/10 Poor

James

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Embassy on May 14, 2024
Hi James,We appreciate you staying with us. We are sorry it was not a great stay and we will work to improve. We hope you will give us another chance.

4/10 Poor

Ashley

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sis, property is in desperate need of renovation. It is dirty and a lot of the amenities are rundown. Lamp was limp and broken . Toilet, clogged a couple times And the elevator is very slow and rickety. I expected a lot more from a Hilton property. Also, it is a scam to charge for city parking in an extremely rural area.
Stayed 1 night in May 2024
Response from Embassy on May 13, 2024
Hi Ashley,We are sorry your stay was not a great one. Please contact the hotel directly if you would like to discuss further.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Maintenance was responsive
Stayed 1 night in May 2024
Response from Embassy on May 13, 2024
HI Stephanie,Thank you for the 5 out of 5! We hope to see you again soon!

4/10 Poor

Sandy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The entire facility was in disrepair with leaks that required dehumidifiers on several floors, peeling paint in bathroom along with mold, upholstery filled with stains, broken decor and trim work in rooms, carpets old, dirty and stained. This felt more like a cheap motel than the Hilton brand.
Stayed 2 nights in May 2024
Response from Embassy on May 6, 2024
Hi Sandy,We are sorry to hear your stay was not great one. We had a pipe burst and are in process of repairs. Please contact the hotel directly if you would like to discuss further.

2/10 Terrible

Brandon, Lynnwood

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Property conditions & facilities
I spent one night and had two rooms both rooms had mechanical and material condition issue's that seemed to be never fixed. Our carpet was wet from the AC leak along with our floor in the kitchen area. The bathroom door surrounded area was wet and unsanitary in both rooms. Quite frankly for the price we paid per night I would like to be completely refunded my money
Stayed 1 night in May 2024
Response from Embassy on May 6, 2024
Hi Brandon,We are sorry to hear your stay was not great one. Please contact the hotel directly if you would like to discuss further.

2/10 Terrible

Sharon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is under active construction. We had all kinds of noise with hammering and sawing with equipment all over the hall. It even continued into the weekend. I have never ever had to experience this before. The hotel needs to shutdown until they are complete all of their work. It was the other floors too. I am so disappointed that this was actually allowed to happen.
Stayed 1 night in Apr 2024
Response from Embassy on May 2, 2024
HI Sharon,We are so sorry for all the noise. Unfortunately, we had a pipe bust which effected multiple rooms on different floors and that is why we had all the noise. We could not have foreseen this issue but we are still very sorry it affected your stay.

10/10 Excellent

Esteban

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Apr 2024
Response from Embassy on May 1, 2024
HI Esteban,Thank you so much for staying with us!!

6/10 Okay

Dale

Traveled with partner
Hilton was my favorite brand and Embassy my best hotel but it didn’t live up to par this time.
Stayed 2 nights in Apr 2024
Response from Embassy on Apr 30, 2024
Hi Dale,We are sorry your experience wasn't a great one. Please contact the hotel directly if you would like to discuss further.

10/10 Excellent

Cheri

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great parking, location and easy access to highway and restaurants and stores. Breakfast was delicious and plentiful. The front desk staff were helpful. The property is not updated or cared for. The pullout bed had a mattress cover with crumbs or other debris. The bathroom door stuck as it opened and closed. There was almost no toilet paper on the roll when we checked in our hotel room. This was the worst kept Embassy Suites I have ever slept/stayed/been in.
Stayed 1 night in Apr 2024
Response from Embassy on Apr 30, 2024
Hi Cheri,We are sorry to hear about the issues during your stay and we will work to improve. If you would like to discuss further please contract the hotel directly.

10/10 Excellent

Britny

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I enjoyed our stay but it would be great if they disclose the property hold on Expedia. Was not expensive but still left out Definitely will return
Stayed 1 night in Apr 2024
Response from Embassy on Apr 29, 2024
Hi Britny,Thank you for staying with us!! We look forward to seeing you again!

8/10 Good

Nicole

Stayed 1 night in Apr 2024
Response from Embassy on May 13, 2024
Hi Nicole,Thank you for the 4 out of 5. We hope to see you again soon!

8/10 Good

Charles

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was excellent. The location to the highway made traveling to different areas of the city convienent.That being said, there were a few minor issues.I had a hard time finding an ice machine that was working. (successful on the 3rd floor after checking the 5th and 6th) Also, the facility is showing signs of age. I will definitely consider this as my first choice for future reservations.
Stayed 2 nights in Apr 2024
Response from Embassy on Apr 23, 2024
HI Charles, Thank you so much for staying with us. We appreciate your comments and we are working to get all of our ice machines up and running properly!!

8/10 Good

Ben

Stayed 1 night in Apr 2024
Response from Embassy on May 13, 2024
Hi Ben,Thank you for staying with us and we hope to have you back soon.

6/10 Okay

John

Stayed 2 nights in Apr 2024
Response from Embassy on May 13, 2024
Hi John,We appreciate the 3 out of 5. Please let us know how we can make it a 5 out of 5!

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Solid property and a great bang for your buck!
Stayed 4 nights in Apr 2024
Response from Embassy on Apr 29, 2024
Hi Pablo,Thank you so much for staying with us!! Hope to see you again soon!

4/10 Poor

Megan

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
one elevator is as out of order and it took forever to wait for the one working elevator. Bathroom didn’t feel too clean I guess because it was older. Sink drained super slow. You have to pay $10 a day to park in their parking lot.
Stayed 2 nights in Apr 2024
Response from Embassy on Apr 18, 2024
HI Megan,We are sorry your stay as not great and that one of our elevators went out. We will work to fix these issues. We hope you will give us another chance.

10/10 Excellent

Joseph, Limoges

Liked: Cleanliness, staff & service
Nothing outstanding.
Stayed 3 nights in Apr 2024
Response from Embassy on Apr 17, 2024
Hi Joseph,Thank you so much for staying with us! We hope to have you back in the near future!!

10/10 Excellent

Randy

Stayed 2 nights in Apr 2024
Response from Embassy on May 6, 2024
HI Randy,Thank you for staying with us!! We hope to see you again soon.

4/10 Poor

Denese

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The bathroom is too small!!! There is entirely too much living room space and the bathroom is a cubbyhole. This hotel is quite dated. The bed was okay. The best thing about this place was the breakfast buffet. Then they have the nerve to charge $10 for parking in a PARKING LOT! Not a parking deck but a parking lot! Ridiculous!
Stayed 2 nights in Apr 2024
Response from Embassy on Apr 16, 2024
Hi Denese,We are sorry your stay was not great. Please contact the hotel directly if you would like to discuss further.

10/10 Excellent

Alla, staten island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice front desk staff! Very helpful! Nice breakfast!
Stayed 1 night in Apr 2024
Response from Embassy on Apr 16, 2024
HI Alla,Thank you so much for staying with us! We appreciate the staff mention and we hope to see you again!!

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great beautiful Hotel Had the family suite it fit 5 adults 1child and a dog comfortably
Stayed 1 night in Apr 2024
Response from Embassy on Apr 11, 2024
Hi Stephanie,Thank you for your wonderful review! We are so happy you had a great stay and that everyone fit comfortably.

4/10 Poor

Edniqua

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was over booked & had to downgrade my room & I booked in advance. The front desk only words was “oh we must over booked & didn’t notice”.
Stayed 1 night in Apr 2024
Response from Embassy on Apr 9, 2024
Hi Edniqua,We are sorry to hear your room was not available. I will alert the FD manager to work on training.

10/10 Excellent

Aiisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Embassy on Apr 9, 2024
Hi Aiisha,We are thrilled you had a nice stay and hope to see you again!

8/10 Good

JOHN

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perhaps it was me, but I couldn't sleep very well. Barely got a couple hours. No bottled water in the room! Had to make a second trip to the desk, where they handed me a couple bottles.
Stayed 1 night in Apr 2024
Response from Embassy on Apr 9, 2024
Hi John,We are sorry your couldn't sleep very well. Please contact the hotel if you would like to discuss your stay further.

8/10 Good

Angela

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room coild have used a better cleaning. The floors.amd carpets needed cleaning. We used a clorox wipe to clean and it was full of dust and dort. The floor was very dirty.
Stayed 2 nights in Mar 2024
Response from Embassy on Apr 4, 2024
Hi Angela,We are so sorry your room was not fully cleaned. I will alert our staff so they can improve on this matter.

6/10 Okay

LaVern

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from EMbassy on Apr 4, 2024
HI LaVern,Thank you so much for staying with us!! We hope to see you again!

6/10 Okay

Sachitra

Liked: Cleanliness, staff & service
We stayed two nights in room 427 the cooling system in the living room by the sink was leaking, woke up to water all over the floor . I called the front desk and they sent a younger gentleman and he got a bucket and towels, he cleaned it up . Then later on in the evening we came in to water leaking again from the cooling system. Definitely not good .
Stayed 2 nights in Mar 2024
Response from Embassy on Apr 2, 2024
Hi Sachitra,We are so sorry this happened. I will forward this to our team to investigate the leak further. We hope you will give us another chance.

8/10 Good

Shelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and staff were excellent. The bathroom in the room was extremely small and its door was slightly damaged. I would stay again.
Stayed 1 night in Mar 2024
Response from Embassy on Apr 2, 2024
Hi Shelia,Thank you for staying with us. We will be sure to send our team to fix the door. We look forward to seeing you again!

6/10 Okay

T

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024
Response from Embassy on Apr 2, 2024
Hi T,Thank you for the review! Hope to see you again!!

10/10 Excellent

Talsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time staying there felt very welcome. Best one we have stayed at so far while in Richmond Virginia for the race.
Stayed 3 nights in Mar 2024
Response from Embassy on Apr 2, 2024
Hi Talsa,We are so glad you enjoyed your stay!! We hope next time your in Richmond you will stay with us!

6/10 Okay

Lamesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Embassy on Apr 3, 2024
HI Lamesha, We appreciate you staying with us and we hope you will stay with us again!

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators were insanely slow & packed. Otherwise, very clean, comfortable bedding, serene, friendly staff! Much thanks!!
Stayed 2 nights in Mar 2024
Response from Embassy on Apr 1, 2024
Hi Traci,Thankyou so much for staying with us! We hope you will stay with us again!

10/10 Excellent

Toshia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy happy hour and the breakfast.
Stayed 2 nights in Mar 2024
Response from Embassy on Apr 2, 2024
Hi Toshia,Thank you so much for staying with us! We are thrilled you enjoyed breakfast and the evening reception. We hope to have you back!

2/10 Terrible

Tyiesha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Embassy on Apr 9, 2024
HI Tyiesha,We are sorry to see your stay was not great. If you would like to discuss your stay further please contact the hotel.

4/10 Poor

Catherine

Stayed 3 nights in Mar 2024
Response from Embassy on Apr 16, 2024
HI Catherine,We are sorry to see your stay was not a great one. Please contact the hotel directly if you would like to discuss further.

10/10 Excellent

Cheryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the dining and the kindness of the staff.
Stayed 2 nights in Mar 2024
Response from Embassy on Mar 25, 2024
Hi Cheryl,We appreciate you staying with us! We hope to see you again soon.

6/10 Okay

Emily

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
Unfortunately our room was dirty when we checked in. The air conditioner was spilling water onto the floor and there was a puddle of muddy water on the side of one of the beds near the wall. Due to the water issue, it smelled stale and moldy. We ended up changing rooms and the staff was pleasant.
Stayed 2 nights in Mar 2024
Response from Embassy on Mar 19, 2024
HI Emily,We are so sorry your room had all these issues. We will send maintenance to look into this.

10/10 Excellent

Nathaniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Embassy on Mar 18, 2024
Hi Nathaniel,We appreciate you staying with us and hope to have you back soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Embassy on Mar 18, 2024
Hi Robert,Thankyou so much for the 5 out of 5 review! We hope to see you again soon.

10/10 Excellent

Erica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel. Surrounding area is a congested and I would not feel comfortable walking around after dark. Hotel is s showing some age but it is a very nice room.
Stayed 1 night in Mar 2024
Response from Embassy on Mar 18, 2024
Hi Erica,Thank you so much for staying with us and leaving a review!! We appreciate you and hope to see you again soon!

2/10 Terrible

Rachelle

Stayed 2 nights in Mar 2024
Response from Embassy on Apr 19, 2024
Hi Rachelle,I'm sorry you stay was not a great one. Please call the hotel directly if you would like to discuss further.

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay. Free breakfast in the morning is complete with everything you could want, we ate it for all three mornings of our stay.
Stayed 3 nights in Mar 2024
Response from Embassy on Mar 13, 2024
Hi Katherine,Thank you so much for staying with us. We are so happy you enjoyed breakfast!!

4/10 Poor

NELSON

Traveled with family
Liked: Amenities
Too many boisterous children playing all over the hotel
Stayed 3 nights in Mar 2024
Response from Embassy on Mar 13, 2024
Hi Nelson,There is a city wide soccer tournament and just about all hotels are filled with children. We are sorry they made your stay not a great one. Please contact the hotel if you would like to discuss further.

2/10 Terrible

Wilmer

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to leave the night before, the bad service with Latin people is incredible.
Stayed 2 nights in Mar 2024
Response from Embassy on Mar 11, 2024
Hi Wilmer, We are sorry you did not enjoy your stay. Please contact the hotel if you would like to discuss further.

8/10 Good

Renee

Stayed 2 nights in Mar 2024
Response from Embassy on Apr 1, 2024
HI Renee,Thank you for staying with us! We hope to see you again.