4/10 Poor
Skye
Traveled with partner
May 27, 2024
Disliked: Staff & service
Food was basic and cold.
Original room flooded and staff didn’t seem interested in fixing the situation. More than 2 hours later a manager finally came and offered a new room and an upgrade.
Service at pool bar was terrible even after large tips. Wrong drinks. Wrong food multiple times. Large wait time when no one was in the area.
The property itself was absolutely beautiful and clean even in the middle of the dry season. Lots of wildlife. Property wild kittens were a hit.
Some staff did go beyond to make our stay more enjoyable but despite their efforts I still wouldn’t recommend this place to anyone.
Skye
Stayed 7 nights in May 2024