Terrace/patio

Reviews of Petawawa River Inn and Suites

2.5 out of 5
Petawawa River Inn and Suites
3520 Petawawa Blvd, Petawawa, ON

Reviews

7.8

Good

Rating 10 - Excellent. 59 out of 196 reviews" "
Rating 8 - Good. 73 out of 196 reviews" "
Rating 6 - Okay. 42 out of 196 reviews" "
Rating 4 - Poor. 15 out of 196 reviews" "
Rating 2 - Terrible. 7 out of 196 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very close to the base, therefore driving back and forth was a short drive. There are tons of places to eat and drink coffee in minutes
Stayed 2 nights in Nov 2023

4/10 Poor

Jeremy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Desk on Nov 14, 2023
Hi Jeremy, I am seeing that we only got a 4 out of 10. Just wondering if you could take a moment to let us know how we can improve on our score for your next stay.

10/10 Excellent

Ehab

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all great value for money, spacious room, all amenities are available, few restaurants in walking distance, liked the location, next to a big park
Stayed 2 nights in Oct 2023
Response from Front desk on Oct 10, 2023
So glad you enjoyed your stay with us in Petawawa, we are happy to have accommodated you. Thank you for the great review! We hope you will stay with us again!

10/10 Excellent

Celeste

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a great night's sleep, quiet, super clean, excellent hot water! Comfy bed and the dog was happy too!
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 10, 2023
We love having furry guests! Thank you for choosing us for your stay in Petawawa and hope you will visit again!Thank you for the great review!

8/10 Good

Gerry

Stayed 1 night in Aug 2023
Response from Front Desk on Oct 10, 2023
Thank you for the great score! We hope that you will stay with us again when you are in Petawawa. Happy to have provided a comfortable stay.

6/10 Okay

Martin

Traveled with partner
Liked: Staff & service
over price and not really a view of the river
Stayed 1 night in Aug 2023
Response from Front Desk on Oct 10, 2023
Thank you for your feed back on the pricing of your room. We review our pricing seasonally for our area and adjust accordingly.

8/10 Good

Gerry

Liked: Cleanliness
I had trouble at check in. It seems my card had been declined. I wish I had been made aware of this before I left. Luckily, I had a second credit card or I would have been out in the cold. In spite of my request to have the room cleaned every morning, that didn’t happen after the first night. It was remedied when I went to the front desk the next morning and again, made the request. I had to turn off (unplug) the air conditioner due to noise. Other than this, my stay was a good one.
Stayed 3 nights in Aug 2023
Response from Front Desk on Oct 10, 2023
Thank you for staying with us for your visit in Petawawa. Happy to hear that the issue you were having was solved by visiting the front desk. Sorry to hear that the a/c unit was too loud for you. Your feedback is appreciated for maintenance issues.

10/10 Excellent

Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was Spuper Nice The shower was Awesum And the coffee was Crisp
Stayed 1 night in Aug 2023
Response from Front Desk on Oct 10, 2023
Thank you for the great review for your stay at our hotel! We hope that you will choose us again for your next stay in Petawawa.

8/10 Good

Jacques

Stayed 1 night in Jul 2023
Response from Jamie on Aug 17, 2023
Thank you for your review and taking the time to share with us.

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Great price. Great staff and the room was excellent
Stayed 1 night in Jul 2023
Response from Jamie on Aug 17, 2023
Thank you for your kind review. We look forward to you coming to see us again soon.

8/10 Good

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room dated, but good size tv!
Overall good stay! Front desk reception a little too laid back, eating Icecream as she checked us in!
Stayed 1 night in Jul 2023
Response from Jamie on Jul 26, 2023
Thank you for staying at Petawawa River Inn and Suites! I appreciate your positive review. We always love to hear feedback from our guests. I sincerely hope you choose to stay with us again, and that we can exceed your expectations upon your arrival. - Jamie

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jamie on Jul 22, 2023
Looks like you enjoyed your stay.Thank you for the review, hope to see you again soon!

8/10 Good

Thomas

Stayed 3 nights in Jul 2023
Response from Jamie on Aug 17, 2023
Thank you for staying with us and taking the time to send your review. We look forward to you coming again soon.

6/10 Okay

Brian

Traveled with partner
Disliked: Staff & service
Nice location
Stayed 1 night in Jul 2023
Response from Jamie on Jul 15, 2023
We hope you enjoyed your stay!Thanks for staying with us.

4/10 Poor

Krista

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Smelt like smoke, looked like most the rooms are apartments and there were people all around the building smoking pot and cigarettes at every entrance. Felt unsafe and very uncomfortable leaving my car unattended as it also doubles as a bus stop. Do not recommend staying here!
Stayed 1 night in Jul 2023
Response from Odette on Jul 14, 2023
Hi Krista, please accept our apologizes for the issues you had with your stay in Petawawa. We have given you a full refund and have taken steps to eliminate the risk of this happening again. We have never had an issue with any vehicles being damaged accidentally or vandalism or theft, including snow machines. We hope you will choose to stay with us again.

10/10 Excellent

jonathan

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Jamie on Jul 1, 2023
Thank you for the review…hope to see you again soon!

6/10 Okay

Andre, Ottawa

The hotel is very dated but room was clean comfortable
Stayed 1 night in May 2023
Response from Jamie on May 27, 2023
Andre,I hope you enjoyed your stay!We pride ourselves on exceptional cleanliness and customer service and are in the process of updating the furnishings in our rooms.You must have stayed in one that hasn’t seen updating as of yet. Have a great day!

6/10 Okay

Clyde

Traveled with partner
Liked: Staff & service
The carpet was dirty and the room was OK. I had requested a ground floor room but did not get one.
Stayed 1 night in May 2023
Response from Jamie on May 14, 2023
I’m very sorry to hear that your stay wasn’t what you expected.Unfortunately we only have 3 ground floor rooms and none were available last night. As far as the carpet goes, it appears that the previous guest had an accidental spill and time would not allow the carpet to be both cleaned and dried before your arrival. Our maintenance department has already addressed this concern. Thank you for staying and have a great Sunday!

10/10 Excellent

Pete

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't be fooled by the outside. You could easily drive by and miss the location. However, the rooms by fair exceed one's expectations. Highly recommend to anyone that wants a clean, quiet, and reasonably priced room.
Stayed 2 nights in Mar 2023
Response from Jamie on Apr 21, 2023
Thank you for your comments.We hope to see you again soon!

6/10 Okay

Emil

Liked: Cleanliness, staff & service
Clean, basic, a bit dated
The hotel is located at the outskirts of Petawawa. Even though it is near the river, it is not a feature. The hotel is part of the complex with a smorgasbord of various businesses and services: intercity bus stop, Purolator/FedEx shipping point, bar/nightclub, pizzeria, sandwich shop, laundry, convenience store, and I’m sure some other services. As a hotel guest you get 20% off on food at the bar and the sandwich shop. We stayed in room 102 with two queen beds. Everything inside was dated, but clean and well-maintained. There were a mini-fridge and a microwave in the room. Our view was a literal brick wall. The room also had Netflix and a DVD player (apparently not every room has those). Wi-fi was pretty reliable at 26 Mbps. A loud in-wall AC/heater was controlled by a thermostat. Water pressure in the shower was good, despite an outdated showerhead. Pro-tip: if the water in the tub starts to fill up too much, turn the stopper to drain water (there is a label on it to that effect). Being on the first floor results in a lot of cigarette smoke being sucked in from the outside through the doors, but the windows don't open. The first-floor hallway was also loud - higher floors might be quieter. No breakfast at the hotel, but there are a few options nearby, like Subway, within a walking distance. Be prepared to pay for your stay at check in.
Stayed 1 night in Feb 2023
Response from Jen on Mar 1, 2023
Thank you for taking the time to review our location.It looks like you had a satisfactory stay all though on behalf of the team at the Petawawa River Inn and & Suites, we are sorry to hear about the smoke coming in from the outside. Given the opportunity we do ask our guests to move away from the building to the designated smoke area.We hope to have the pleasure to see you again on your next visit to the area, and wish you a great rest of your day!

10/10 Excellent

Philip

Stayed 1 night in Dec 2022
Response from Jen on Dec 16, 2022
Thank you for staying, and giving us your feedback.We are happy everything went well, and hope to see you again on your next visit to Petawawa.Have a wonderful holiday!

2/10 Terrible

Michele

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It’s in a plaza!! Next to a rowdy bar!! And it stank!! Only good thing was the room was clean. But we didn’t sleep because of the drunks in the hallway. Awful. Will not be back
Stayed 1 night in Nov 2022
Response from Jen on Nov 15, 2022
Thank you Michele for your feedback.I would like to apologize for the unfortunate events during your stay.At the Petawawa River Inn & Suites, we take pride in our service, and amenities, as this isolated incident was adressed and resolved.We hope you will consider visiting us again, on your next visit to the area.Have a great day!

6/10 Okay

SHAUN

Liked: Staff & service, room comfort
Some updates needed, but clean and comfortable.
Overall, this property is just okay. The beds are comfortable, and the room is spacious. However, there are a couple things to know: If you are drawn to this place because of the awesome views of the river, you should know that the only way it’s visible is from the deck of the restaurant (attached to the hotel). We stayed on the second floor. There’s no elevator, and the stairwell is dated (could use a fresh coat of paint and some professional cleaning). The room was clean, but the air conditioning is rather loud when it’s running.
Stayed 1 night in Sep 2022
Response from Jen on Nov 2, 2022
Good morning ShaunOn behalf of the team at Petawawa River Inn & Suites, we would like to thank you for your recent stay with us.We will definitely look into any issues with the cooling system in the room you stayed, as well as any upgrades needed for the future.We really appreciate your feedback, and hope you will visit us again soon.Have a wonderful day!

4/10 Poor

Corey

Stayed 1 night in Aug 2022

2/10 Terrible

Rohan

Stayed 2 nights in Aug 2022

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant surprise.
Stayed 1 night in Jul 2022
Response from Jamie on Jul 5, 2022
Thank you for your review. We hope you enjoyed your stay in Petawawa.

8/10 Good

Simon J.

Business traveler
Liked: Staff & service, property conditions & facilities
It was good but I think they need to focus a little more on cleanliness and it will be even better
Stayed 8 nights in Apr 2022
Response from Jen on May 19, 2022
Thank your so much for reviewing our location. We really appreciate your recent stay and feedback. If you could let us know what areas of cleanliness we could improve? This will help our guest experience be even more enjoyable for the future.

10/10 Excellent

Reid

Stayed 1 night in Dec 2021
Response from Jamie on Jul 5, 2022
Thank you for the review.

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very quiet, comfortable and clean.
Stayed 2 nights in Nov 2021
Response from Jamie on Dec 30, 2021
Thank you for the positive feedback. Hope to see you again soon.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms , excellent location
Stayed 1 night in Oct 2021
Response from Jane on Oct 23, 2021
Thank you for staying with us!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Jamie on Jul 5, 2022
Thank you for the review.

2/10 Terrible

Rob

Stayed 1 night in Sep 2021
Response from Jamie on Jul 5, 2022
Thank you for the review Rob!

10/10 Excellent

Maurice

Traveled with group, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean and pet friendly!
Stayed 2 nights in Sep 2021
Response from Jane on Oct 23, 2021
Thank you for your review!

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised. Nice room top floor. Very clean. Very comfortable bed. The Inn does not have an elevator. Up the road there were many restaurants and you get a percentage off the restaurant attached to the inn. It was quiet. We would stay again if we are up that way. Staff very friendly.
Stayed 1 night in Sep 2021
Response from Jane on Oct 23, 2021
Thank you for your review:)

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I enjoyed our stay in this location. The only drawback was I am used to smooth sheets and the texture of these were a little rough. I ended up sleeping between the blanket and comforter and had an excellent night sleep. We would definitely stay at the location again.
Stayed 1 night in Aug 2021
Response from Jamie on Jul 5, 2022
Thanks for your review, we were trying a different brand of linens which we have since discontinued.

10/10 Excellent

Sherri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was AWESOME & Friendly!!
Stayed 1 night in Jul 2021
Response from Jamie on Jul 5, 2022
Thank you for your review Sherri, we do take pride in our team here at Petawawa River Inn and Suites!

4/10 Poor

Louis

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was freezing when we got in,i found a humidity bug on the floor,the bed was not confortable and the place not very cleanliness
Stayed 3 nights in Oct 2020
Response from Jamie on Jul 5, 2022
Louis, I'm sorry to here about your stay. During Covid, volume was down and we did not leave alot of rooms at a constant 21 degrees. If you were to stay again, please let me know on arrival and I would like to discuss this with you further and offer you a gift certificate for your inconvenience.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No elevator to the 3rd floor was not practical. Other than that our stay was good.
Stayed 1 night in Sep 2020
Response from Jane on Oct 4, 2020
Thank you for your review!

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Jane on Sep 8, 2020
Thank you for your rating.

10/10 Excellent

Robin, Pembroke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its so close to a lot of restaurants, its on the main drag, and there's a laundromat and convenience store downstairs. Also the coffee is free from the store for hotel guests. Room was clean and had kitchenette, dishes etc.. white linens as well, very nice. Room was quiet, but the view was lacking. Chose this hotel for a staycation and really enjoyed our time.
Stayed 1 night in Jul 2020
Response from Jane on Sep 8, 2020
Thank you for your review!

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020
Response from Jane on Jul 21, 2020
Thank you!

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2020
Response from Jane on Jul 21, 2020
Thank you

8/10 Good

Krish

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2020
Response from Jane on Jul 21, 2020
Thank you!

8/10 Good

Ken, Surrey BC

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
All-in-one hotel, corner store, laundromat, hair salon, bus depot, and neighborhood pub. Very convenient. Very nice pub. Good food.
Stayed 4 nights in Feb 2020
Response from Jane on Mar 23, 2020
Thank You!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Jamie on Jul 5, 2022
Karen thank you for your review.

6/10 Okay

Rod, Kitchener ON

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property appears to have been retrofitted into a hotel. Front desk also serves as entry point for several additional businesses eg. bus terminal, barber shop, variety store, laundromat. 3 storey building but no elevator which was not so good for my wife with reduced mobility. Was asked to move from our reserved two bed room to an upgraded single bed king sized suite at no extra charge. The suite extras were not worth any extra. A larger room & bathroom but no real upgrade. One loveseat and two barstools were only seats. No writing table & chair. Bed was too high off the floor for my “vertically challenged” wife. Bathroom was oversized with a jacuzzi tub but the shower stall appeared to be installed as an afterthought, undersized & tucked into a corner nook. Small items not looked after: burned out light bulb, black mould in shower, broken dimmer switch knob in bathroom. I would give this a 3 out of 10.
Stayed 4 nights in Oct 2019
Response from Chloe on Jul 5, 2022
Hi Rod, I'm sorry that your stay with us was unpleasant, and I'd be happy to address some of your concerns! Because of the small size of our hotel, having an elevator available for guests would be ideal, but simply not cost-effective. For guests with reduced mobility, the best option would be to book in advance and request a ground floor room. We at the Petawawa River Inn and Suites take pride in our cleanliness, so I do hope that you let our staff know in person about anything you noticed during your stay. I can assure you that the lightbulb and dimmer switch have been repaired since your stay.

8/10 Good

Jo, Ottawa

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
2 queensized beds instead of double beds was nice. The room was basic but provided what we needed. However, we had friends who rented the “same” room at the same cost, which turned out to be larger with a sofa and a kitchenette with a counter and sink. That would have been useful since we were travelling with young children.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
worst nights sleep we had on our trip. The noise from the club at the back of the hotel was not to bad ,but the noise from what ever was above the room was terrible. The smoking area outside our bedroom window made for a sleep less night.Not good after a long drive. Avoid this place.
Stayed 1 night in Aug 2019

6/10 Okay

cheryl

Traveled with family
Stayed 1 night in Aug 2019

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019