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Reviews of Hyatt Regency Perth

5 out of 5
Hyatt Regency Perth
99 Adelaide Terrace, East Perth, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 498 out of 1000 reviews" "
Rating 8 - Good. 315 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel with a warm and welcoming feel as soon as you enter into the main lobby area, nice rooms, restaurant and heated swimming pool
Stayed 2 nights in May 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything
Stayed 2 nights in May 2024

10/10 Excellent

Lorraine Essie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Janice

Traveled with partner
Our room was spacious and had a nice view of the pool. After staying in motels and holidays parks for two weeks, it was lovely to have room service and clean towels every day. Hotel is in a good location, with a nice walk along the park to the pier. Lovely bar in the foyer.
Stayed 3 nights in Apr 2024

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All as above really good position the Breakfast was awesome, the only thing we didn’t like was the room we were in 501 backed on to the lift shaft and we could hear the lift.
Stayed 4 nights in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and clean and quiet too.
Stayed 4 nights in Apr 2024

10/10 Excellent

SOSUKE, Jakarta Selatan

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Nadine

Traveled with partner
Liked: Property conditions & facilities
Lovely hotel and we will return. Staff are really friendly. Great value breakfast.
Stayed 2 nights in Apr 2024

6/10 Okay

Ray

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Giuseppe, USAF Academy

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was under construction and the work began at 0700 every morning right under our room. Front desk staff need to be more knowledgeable of the areas amenities i.e. buses, laundry mat and local restaurants
Stayed 4 nights in Feb 2024

10/10 Excellent

Ali

Stayed 1 night in Mar 2024

6/10 Okay

Argel

Liked: Cleanliness, staff & service
I’ve enjoyed my stay but I don’t consider this hotel to be a 4 star. The amenities in the room was average not updated. The breakfast I items were cold. Best time to grab the food is when it’s just served. Either way it’s sitting there with n burners under them. While I was there, the internet wasn’t working. Kept saying no connection. The staff were great. There’s an express check out which was great to avoid long lines.
Stayed 3 nights in Feb 2024

10/10 Excellent

Belinda

Traveled with family
We took our youngest (7yo) over to Perth to the WWE Elimination Chamber PLE. It was also mine and my youngest’s first time in Perth but not my partners. Booked the Hyatt around December. Could not fault anything from the Hyatt or Perth. Loved every minute. Hyatt was amazing and in particular, the pool and pool bar (7yo spent a lot of time in the pool…..). Would highly recommend the Hyatt 5/5 from me.
Stayed 6 nights in Feb 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Margaret

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Staff were very helpful at Check In and in the Cafe where we had dinner. We noticed there were several staff working in the Cafe/Bar areas who had a disability which was very pleasing to see. We managed to find a spot in the Car Park which was fortunate but only after we had tried other spaces which when we got out of the car realised were either Reserved for Valet Parking or Electric Cars. Car Park is difficult to manoeuvre around in a large 4 WD. The bathroom room floor had long black hair left on it. Surprised there was no dual flush on the toilet and when the flush was pressed water kept on flowing into the toilet bowl until pressed again - very annoying when getting up during the night. The plinth/kickboard underneath the Vanity in front of the toilet was very much in need of repair, probably from water damage. Disappointed the shower was actually in the bath and we didn't remember this being stated when we booked. Being short and have back/hip problems it made getting into the bath very awkward. The bottom of the bath was stained, maybe from non slip mats being used in the past. There was no non slip mat which was a concern.The partial shower screen around the bath allowed water to go underneath and onto the floor which made things I had left on the floor wet and the floor slippery. The details for the room stated there was a Mini Bar but it was emplty, other than a carton of milk. There was a QR Code to find the price of Mini Bar items but that was of no use.
Stayed 1 night in Feb 2024

8/10 Good

Inger

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Nathan

Traveled with partner
Liked: Staff & service, property conditions & facilities
I found the hotel to be overpriced for the quality of the hotel
Stayed 1 night in Feb 2024

8/10 Good

Nathaniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good service and convenient location
Stayed 2 nights in Feb 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was smaller than expected. Breakfast was good. Hyatt club lounge was impressive and the service there was top class.
Stayed 1 night in Feb 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service , comfortable large hotel in East Perth.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax and unwind: the pool and gym were great, food was brilliant and service was 5*
Stayed 5 nights in Feb 2024

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the Hyatt property was great place to stay. But we have a mix up with the accommodation side. We Booked a room for 3 guests in total on line. On arrival we were provided us with 2x Single Beds. We ended up paying for an another room with 2 Double beds.. I'm not sure what happened whilst booking on Line.. Any way the staff were very helpful at the Hyatt And made us feel very comfortable..
Stayed 2 nights in Feb 2024

6/10 Okay

Alvaro Mojica

Traveled with partner
Disliked: Amenities, property conditions & facilities
Very dated
Stayed 3 nights in Jan 2024

8/10 Good

Nicola

Stayed 3 nights in Jan 2024

10/10 Excellent

Riki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in the perfect area for me to stay, easy to get to the city, also easy to get out of the city if needed. The room is clean, tidy and spacious. The only drawback is there is no enough parking.
Stayed 6 nights in Jan 2024

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at Reception for check-in was a delight: very welcoming, constructive, helpful and friendly. It helped create a very positive from the moment I arrived.
Stayed 1 night in Jan 2024

10/10 Excellent

Shirley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 5 nights in Jan 2024

8/10 Good

LeeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Marius, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Top class
Stayed 4 nights in Jan 2024

2/10 Terrible

Armina, Dalyellup

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 2 weeks ago for a riverview room so that we can watch the Australia fireworks from our room. This is our first time to stay here and since it’s closer the fireworks too. Called them few days before inquiring about parking and even on the day itself to inform them that we will be checking in late. Upon checking in, only to find out that the room we booked in was fully booked and they can only give us the city view ones. We drove 2 hours from where we came from to here and only to find out this. No one rang us and informed us that the room we booked in was fully booked. So disappointed and unhappy about this. Why they didn’t inform me when i rang on the day? Not a good experience and definitely not coming back here again. Checking out took us 20 minutes as well and the room is very disappointing too. Toilets dont have exhaust and beds we had was 2 single beds which obviously the original room I book was a king bed room. Eventhough they gave us a complimentary valet parking and breakfast to compensate but it’s not enough for us to ease our disappointment, we can buy our breakfast and pay for our parking as well . I’ve used Wotif few many times for booking and this is the first time I’ve experienced this. Definitely not going back to Hyatt again. Not a five star really…
Stayed 1 night in Jan 2024

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of work going on in and around hotel. Not up to the normal Hyatt standard
Stayed 2 nights in Jan 2024

8/10 Good

gilbert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff understanding of customer service in the resturant is poor compared to Viet Nam,Singapore and Cambodia
Stayed 2 nights in Jan 2024

6/10 Okay

Tracey

Staff were un informative upon check in. I most definitely felt like an inconvenience. We found out for ourselves how the lounge club and breakfast worked. The package on the internet said 2 x queen beds they were singles. Bar staff were not interested in me standing there waiting to order coffee as he explained they had been busy and the state of the mess self explained that however I’m the only person here now so $12 for 2 cold coffees. Over all I expected more for my $550 would I come back ? I don’t think I would.
Stayed 1 night in Jan 2024

10/10 Excellent

Lesley

Traveled with family
Great
Stayed 2 nights in Jan 2024

6/10 Okay

Dave

Stayed 3 nights in Jan 2024

6/10 Okay

Elias

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

8/10 Good

Aidan

Liked: Cleanliness, staff & service, room comfort
Location
Great location the only down side was the renovations a lovely walk to central Perth
Stayed 2 nights in Jan 2024

10/10 Excellent

Rhiannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Shalini

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome stay ay Hyatt. The staff, the food and the hospitality was fantastic. Will highly recommend this hotel to anyone
Stayed 8 nights in Dec 2023

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

6/10 Okay

Gavin

Stayed 2 nights in Jan 2024

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great and food was wonderful. Only thing they need to improve is the pillow.
Stayed 1 night in Dec 2023

10/10 Excellent

Eduardo, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel with an incredible service. Staff is amazingly friendly, food and bar is great and location if you are looking a quiet area to stay walking distance to everything this is the place.
Stayed 7 nights in Dec 2023

8/10 Good

Kirsty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Hyatt. The rooms were big and comfy and the location was very convenient. The one negative was that the staff were quite slow to serve us in the bar area on the first night.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the friendly service and the professionalism of all the staff. We really enjoyed our stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Daniele

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were amazing
Stayed 1 night in Dec 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Xin Yi

Stayed 7 nights in Dec 2023

10/10 Excellent

Anton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at the Hyatt go beyond to make sure you feel welcomed and taken care of. Highly recommend
Stayed 1 night in Dec 2023