Seasonal outdoor pool

Reviews of Balcomo - A Ramada By Wyndham

3 out of 5
Balcomo - A Ramada By Wyndham
1050 Eckhardt Ave. West, Penticton, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 568 out of 1006 reviews" "
Rating 8 - Good. 325 out of 1006 reviews" "
Rating 6 - Okay. 72 out of 1006 reviews" "
Rating 4 - Poor. 26 out of 1006 reviews" "
Rating 2 - Terrible. 15 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tjammie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Nathan, Surrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked as expected. Clean decent place to stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

ANDREA

Traveled with family
Liked: Amenities
Staff were helpful and great. Property was well maintained and beds were very comfortable. The pool and outside sotting area were perfect for families! Highly recommend.
Stayed 3 nights in May 2024

10/10 Excellent

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was recently renovated. It was clean and well kept. The pool area was beautiful. The staff were extremely helpful and friendly. We recommend this hotel and will be back for another visit.
Stayed 1 night in May 2024

6/10 Okay

Brian, Guelph

Liked: Staff & service
Restaurant very good, room clean up?…
Stayed 4 nights in May 2024
Response from Caprice on May 15, 2024
Dear Brian, Thank you for your positive comments about the restaurant on site. We're sorry to hear if we didn't fully meet your expectations for your stay. If there's anything you would like to elaborate on for the room clean up please don't hesitate to reach out to us directly and hopefully we can rectify the situation for your next stay hopefully.

10/10 Excellent

Devon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, I would absolutely stay here again in the future
Stayed 2 nights in May 2024
Response from Caprice on May 13, 2024
Thank you for choosing to stay with us. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to our hotel in the near future.

8/10 Good

Inga

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel with very nice pool. Would be nice to have breakfast options
Stayed 2 nights in May 2024
Response from Caprice on May 15, 2024
Dear guest, Thank you for your positive comments and we are pleased that you had a good stay overall. However, we apologize for the inconveniences about our lack of breakfast options. This issue has been communicated to the concerned staff.

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nicely renovated. Clean and nice view of the golf course.
Stayed 1 night in May 2024
Response from Jamie on May 7, 2024
Hello Rob - That's fantastic to hear! We're thrilled that you enjoyed your stay and appreciated the renovated room, and the picturesque view of the golf course. Thank you for taking the time to share your positive experience with us. We look forward to welcoming you back again soon!

8/10 Good

Kevin W

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed before, will stay again
Stayed 1 night in Apr 2024
Response from Christine, Reservations Team Leader on May 3, 2024
Dear Kevin; Thank you for taking the time to review your stay with us. It is always good to know when our guests enjoyed their time with us. We do hope your next stay is just around the corner. Sincerely,

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, the staff were exceptionally friendly and helpful and the room was very comfortable. The only thing I would have liked would have been a breakfast option
Stayed 2 nights in Apr 2024
Response from Christine, Reservations Team Leader on May 3, 2024
Dear Lucy; Thank you for your review and for choosing our hotel. It is always good to know when our guests are happy with our staff and the cleanliness of the rooms. Thank you again for sharing your experience and we are looking forward to greeting you back again in the near future. Sincerely,

8/10 Good

Paris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Christine, Reservations Team Leader on May 3, 2024
Dear Paris; Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back. With kind regards,

10/10 Excellent

Ross, Burnaby

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Will book again!
Stayed 2 nights in Apr 2024
Response from Christine, Reservations Team Leader on May 3, 2024
Dear Ross. Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back. With Kind Regards,

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it felt it was its own little community. Felt very secure as your room key was needed to enter the property. Staff at the front desk were pleasant and efficient. Checking in and checking out was quick and easy.
Stayed 5 nights in Apr 2024
Response from Christine, Reservations Team Leader on May 1, 2024
Dear Vicki; Thank you so much for your very kind rating. We love to know when our guests are happy. We do hope to welcome you back again soon! Kind Regards

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to stay!
Stayed 2 nights in Apr 2024
Response from Christine, Reservations Team Leader on May 1, 2024
Dear Rebecca; Thank you for your amazing review! we do hope to see soon, as we would love to welcome back. Kind Regards

10/10 Excellent

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautifully renovated. Loved the tub. Very safe and clean. Local was an amazing eatery. Will definitely stay again.
Stayed 3 nights in Apr 2024
Response from Ashley on Apr 23, 2024
Thank you for the great rating Robyn! We hope to see you again on your next trip to Penticton!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ashley on Apr 23, 2024
Thank you for the great rating Julie! We hope to see you again on your next trip to Penticton!

6/10 Okay

Dillan

Traveled with partner
Liked: Cleanliness, amenities
Nice property with an easily accessible pool and hot tub. Connecting restaurant was amazing. The toilet had issues with the chain disconnecting and the flap not closing. Had to fix it a bunch of times and got staff to fix it twice. East check in and out with their website. I would stay again!
Stayed 2 nights in Apr 2024
Response from Ashley on Apr 23, 2024
Thank you for your kind words and great review! We hope to have you again on your next stay in Penticton!

10/10 Excellent

Ryan

Stayed 3 nights in Apr 2024
Response from Caprice on May 12, 2024
Dear Traveler. Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the property and our room was wonderful. Very clean, bed and pillows were comfy. I asked for more coffee and sugar and house keeping was there 2 minutes after I hung up. She handed me a big bag full and said “I put extra, in there for you” the restaurant there was amazing, from the service, the bartender, the food and the atmosphere. We will definitely be back again.
Stayed 2 nights in Apr 2024
Response from Christine, Reservations Team Leader on Apr 15, 2024
Dear Nicole; Thank you for taking the time to review your stay with us. We are very happy to hear that our housekeeping made a positive impact during your stay with us. We are appreciative of your kind words. And hope to welcome you back again soon. Sincerely,

10/10 Excellent

Taryn, Kelowna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in the newly renovated tower. Quiet, clean and close to everything!
Stayed 1 night in Apr 2024
Response from Christine, Reservations Team Leader on Apr 15, 2024
Dear Taryn; Thank you for taking the time to fill out this survey. We appreciate your positive comments. It makes us happy to know that you enjoyed your stay in our newly renovated tower. We love knowing that you enjoyed your stay with us! We hope your next stay is just around the corner, as we are looking forward to having you again as a guest in our hotel. With Kind Regards,

10/10 Excellent

Szilvia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the upgraded room
Stayed 1 night in Apr 2024
Response from Christine, Reservations Team Leader on Apr 15, 2024
Dear Szilvia; Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay. We are glad to know that your stay with us was a memorable one! We are looking forward to having you again as a guest in our hotel, hopefully soon. Kind Regards

10/10 Excellent

Barbara, Tauranga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lost a ring, which was quite valuable in the room. After we left I asked them to check carefully and they found it and quickly contacted me and arranged for someone to collect the ring. Fantastic service, I would recommend them.
Stayed 4 nights in Apr 2024
Response from Christine, Reservations Team Leader on Apr 11, 2024
Dear Barbara; We appreciate your positive feedback about our hotel. We are so happy we were able to find your ring quickly. It gives us great pleasure to be able to meet our guests' needs, especially when it is for something that is very important to our guest. We can't wait to welcome you back, hopefully soon.

10/10 Excellent

Michelle

Very nice motel, lots of staff working to keep things extra clean and looking great. Very friendly staff.
Stayed 3 nights in Apr 2024
Response from Christine, Reservations Team Leader on Apr 11, 2024
Dear Michelle; Thank you for choosing to stay with us. We are so glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Eduard

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and welcoming
Stayed 6 nights in Mar 2024
Response from Ashley on Apr 1, 2024
Thank you so much for your kind words. We are so happy you enjoyed your stay here at the Penticton Ramada! We hope we will see you again on your next visit to Penticton!

10/10 Excellent

Andrea, Oliver

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Mar 2024
Response from Christine, Reservations Team Leader on Apr 1, 2024
Dear, Andrea; Thank you for taking the time to review your stay with us. We are very pleased to hear that your stay was a pleasant one. It is always good to know when our guests have a memorable stay! We look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to park. Very nice and clean rooms. Restaurant onsite.
Stayed 1 night in Mar 2024
Response from Mary Lou Mabalay, Front Office Manager on Mar 30, 2024
Thank you for your kind review during your recent stay at the Ramada By Wyndham Penticton Hotel & Suites! We're happy to hear that you found our parking convenient and enjoyed our clean, comfortable rooms. We are especially excited to welcome our new restaurant onsite, Local Public Eatery, for our guests' convenience. We look forward to welcoming you back soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Just the fact they are rebuilding the entrance getting to the rear rooms was a long ways to go.
Stayed 1 night in Mar 2024
Response from Mary Lou Mabalay, Front Office Manager on Mar 28, 2024
Thank you for taking the time to review our property and share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced due to the ongoing reconstruction of our entrance. We understand that navigating to the rear rooms might have been a bit cumbersome during this time. Please know that your comfort and convenience are of utmost importance to us, and we are actively working to minimize any disruptions caused by the renovation process. Your valuable feedback serves as a reminder for us to continuously improve and ensure a seamless experience for all our guests. We hope to have the opportunity to welcome you back once our renovations are complete, so you can fully enjoy all the enhancements we are making to enhance your stay.

4/10 Poor

Ranielle Christine

Stayed 2 nights in Mar 2024
Response from Christine, Reservations Team Leader on Apr 15, 2024
Dear Ranielle Christine; Thank you for taking the time to review your stay. We sincerely apologize that you found your stay to be below your standards. Please feel free to contact us if you would like to go over your stay with our Front Office Manager. We do value all our guests feedback whether it be positive or negative, as this is the only that helps us to improve our services where needed. We thank you again for taking the time to fill out this survey. We do hope to welcome you back again in the near future. With Kind Regards,

6/10 Okay

darrell

Stayed 3 nights in Mar 2024
Response from Christine, Reservations Team Leader on Apr 15, 2024
Dear Darrell; We appreciate you taking the time to review your stay. We are very sorry to hear that your stay did not meet all your expectations. Please feel free to contact us if you would like to go over your stay with our Front Office Manager. We value all our guests feedback as it helps us to improve and assists us when training new staff. Thank you for your review, we do hope to welcome you back again soon. Sincerely,

6/10 Okay

Nadean

I ended up with an eye infection from using the hot tub
Stayed 2 nights in Mar 2024
Response from Mary Lou Mabalay, Front Office Manager on Mar 25, 2024
Thank you for choosing our property as your preferred hotel during your recent visit to Penticton, BC. We are truly sorry to hear about your discomfort after using our hot tub. While we maintain it daily to ensure cleanliness and safety, we understand that issues can still arise. Your feedback is important to us, and we'll investigate further to address any concerns. Thank you for bringing this to our attention, and we hope to have the chance to welcome you back to our hotel in the future.

8/10 Good

Sheena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and definitely coming back again!!
Stayed 2 nights in Mar 2024
Response from Jamie on Mar 19, 2024
Thank you so much for taking the time to leave us a review. We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. Your support means a lot to us, and we hope to welcome you back again soon!

6/10 Okay

Glenn E

Traveled with family
Disliked: Staff & service
No daily house keeping on this property.a rule since COVID..
Stayed 2 nights in Mar 2024
Response from Jamie on Mar 19, 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience regarding our housekeeping policy. Rest assured, we do offer housekeeping for stays over three nights, as per our hotel policy. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and very nicely updated. The balcony was great and it was close to the arena. The only negative was our room didn’t have a tv remote when we anrrived and the front desk couldn’t bring one to us the first time we called down about it.
Stayed 3 nights in Mar 2024
Response from Jamie on Mar 19, 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed our clean, updated rooms and convenient location near the arena. We apologize for the inconvenience with the TV remote and appreciate your understanding. We'll address this with our team to ensure it doesn't happen again. We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed our stay. The property is within walking distance to the sports centre and several restaurants. The rooms were updated and the lobby was being renovated.
Stayed 4 nights in Feb 2024
Response from Michael on Mar 5, 2024
Hi Jennifer, We are glad you enjoyed your stay with us. We hope you come back and see the renovated rooms when they are complete. Thank you for taking the time to post about your stay here. We look forward to seeing you again on your next visit to Penticton!

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent if you are attending an event at SOEC, walkable to many restaurants including a great on-site restaurant. Lots of parking available. The rooms are very clean and love the big bathtub! Comfortable bests with nice grounds. Super friendly staff.
Stayed 1 night in Feb 2024
Response from Ashley on Feb 29, 2024
Thank you Donna for your Kind words about our staff and our property! We are so glad you enjoyed your stay with us. We look forward to seeing you again on your next trip to Penticton!

4/10 Poor

Alex

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Unfaciltative staff at front desk. Towels that would better suite a Motel 6 and showèr curtain that was ar least 2 shy of closing the shower stall opening. Nice facility desperately inneed ofcompetent management
Stayed 1 night in Feb 2024
Response from Mary Lou Mabalay, Front Office Manager on Feb 29, 2024
Thank you for sharing your feedback. We genuinely appreciate your insights as they help us improve. We're sorry to hear about your disappointing experience and take your comments seriously. We would love to understand more about how our staff are unfacilitative if you can provide us with more details so we can rectify this moving forward. Your remarks about the towels and shower curtain have been noted, and we will work diligently to rectify these shortcomings. We strive to maintain high standards of cleanliness and comfort throughout our property, and it is disheartening to learn that we fell short of your expectations in this regard. We hope to have the opportunity to welcome you back in the future, providing you with the flawless experience you deserve.

8/10 Good

Amber

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Ashley on Feb 29, 2024
Thank you Amber for your Kind words about our staff! We are so glad you enjoyed your stay with us. We look forward to seeing you again on your next trip to Penticton!

10/10 Excellent

Deborah, Whitehorse

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here on our buying trip to buy our new house, we are relocating. After coming back came to our room and had a beautiful bottle of local wine awaiting us with such a welcoming card. I don’t think any place has ever done this. What a beautiful gesture❤️❤️❤️
Stayed 1 night in Feb 2024
Response from Ashley on Feb 29, 2024
Thank you Deborah for your Kind words! We are so glad you enjoyed your stay with us and the complimentary bottle of wine with the card! Congratulations on the new house!! We Look forward to having you be a part of our community!

8/10 Good

Doug Smith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashley on Feb 29, 2024
Thank you Doug for the Great rating! We are so glad you enjoyed your stay with us. We look forward to seeing you again on your next trip to Penticton!

8/10 Good

Nicole

Stayed 1 night in Feb 2024
Response from Ashley on Feb 29, 2024
Thank you Nicole for the Great Rating! We are so glad you enjoyed your stay with us. We look forward to seeing you again on your next trip to Penticton!

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Ashley on Feb 29, 2024
Thank you Betsy for the great review! We are so glad you enjoyed your stay with us. We look forward to seeing you again on your next trip to Penticton!

8/10 Good

Lisa

Stayed 1 night in Feb 2024
Response from Jamie on Mar 21, 2024
Dear Lisa,Thank you for taking the time to share your experience and rating our hotel with a commendable 4 out of 5. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.We appreciate your support and hope to have the pleasure of welcoming you back soon for another stay.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service
Nice property no issues
Stayed 2 nights in Feb 2024
Response from Jamie on Feb 20, 2024
Thank you for choosing to stay with us at Penticton Ramada Inn & Suites. We truly appreciate your patronage and hope your time here was nothing short of delightful. Should your travels bring you back to Penticton, we would be honored to host you again.

10/10 Excellent

Leanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property they keep things nicely updated! Restaurant was closed for renovations which was unfortunate because the food is very good. Would definitely recommend this property
Stayed 4 nights in Feb 2024
Response from Jamie on Feb 14, 2024
We are delighted to hear that you had a wonderful stay and we sincerely appreciate your kind words. We understand the restaurant renovations may have caused some inconvenience, but please know that we are excited for you to dine with us on your next visit . We can't wait to have you back and thank you for recommending our property!"

10/10 Excellent

Jessica

Stayed 3 nights in Feb 2024
Response from Jamie on Mar 21, 2024
We are absolutely thrilled to receive your fantastic rating of 5 out of 5 for your recent stay at our hotel. Your appreciation mean the world to us. It's our constant endeavor to provide exceptional service and create memorable experiences for our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another wonderful stay.

10/10 Excellent

Christopher

Stayed 1 night in Feb 2024
Response from Jamie on Feb 14, 2024
Thank you so much for your wonderful review! We're delighted to hear that you had such an exceptional experience during your recent stay. Receiving a perfect score of 10 out of 10 from you means the world to us, and it reaffirms our commitment to providing top-notch service and accommodations to all our guests.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jamie on Feb 14, 2024
We're thrilled that you found your stay to be flawless, and we greatly appreciate your recognition of our efforts. It was our pleasure to host you, and we hope to have the opportunity to welcome you back for another fantastic stay in the near future.

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room and very quiet. Friendly staff.
Stayed 1 night in Feb 2024
Response from Jamie on Feb 6, 2024
We appreciate your positive feedback. We're thrilled to hear that you found our rooms clean and comfortable, and enjoyed your stay. Our staff takes great pride in providing excellent service, and we're glad it made your stay enjoyable. We hope to welcome you back soon!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bright and clean room,friendly customer service. Within walking distance to the SOEC.
Stayed 2 nights in Feb 2024
Response from Ashley on Feb 4, 2024
Thank you for taking the time to review our property. We are glad to hear that the location was convenient for you. We always strive for our staff members to give friendly and quality service and we are so happy to hear we met your expectations! We Hope to see you again!

8/10 Good

beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Feb 2024
Response from Ashley on Feb 4, 2024
Thank you for taking the time to review our property. We always strive for our staff members to give friendly and quality service and we are so happy to hear we met your expectations! We Hope to see you again!