Outdoor pool, open 7 AM to 8:00 PM, free cabanas, pool umbrellas
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Reviews of The Charm Resort Phuket

4 out of 5
The Charm Resort Phuket
212 Thaweewong Road, Patong Beach, Patong, Phuket

Reviews

8.4

Very Good

Rating 10 - Excellent. 453 out of 1002 reviews" "
Rating 8 - Good. 370 out of 1002 reviews" "
Rating 6 - Okay. 115 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Khadijah

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property isn’t unkept. The room was dirty and filled with bugs. I not recommend to anyone!
Stayed 3 nights in May 2024
Response from The Charm Resort Phuket on May 27, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in May 2024
Response from The Charm Resort Phuket on May 20, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

8/10 Good

Timothy

Had a great room with pool access on the ground floor which was perfect for the heat. The room was great but the only thing letting the hotel down was the breakfast.
Stayed 9 nights in May 2024
Response from The Charm Resort Phuket on May 20, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024
Response from The Charm Resort Phuket on May 20, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Yousif

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Excellent customer service
Stayed 6 nights in May 2024
Response from The Charm Resort Phuket on May 20, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

2/10 Terrible

Declan

Traveled with family
Bad location
Stayed 5 nights in Apr 2024
Response from The Charm Resort Phuket on May 2, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

6/10 Okay

Joshua

Checked out of my room with no issues, but hotel still kept my security deposit.
Stayed 2 nights in Apr 2024
Response from The Charm Resort Phuket on Apr 28, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket company which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is within walking distance to the beach. It is nice and clean. The food is excellent! Great one-man band music every night! The staff speaks English and very helpful! I would recommend it.
Stayed 5 nights in Apr 2024
Response from The Charm Resort Phuket on Apr 24, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Leticia

Traveled with group
Liked: Cleanliness, amenities
Very friendly staff
Stayed 2 nights in Apr 2024
Response from The Charm Resort Phuket on Apr 24, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Mohammad Hafiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Great friendly staff. Good cleanliness. Chill sky pool and bar. A must to revisit every time!
Stayed 9 nights in Apr 2024
Response from The Charm Resort Phuket on Apr 22, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay at this hotel. Staff was very friendly!
Stayed 4 nights in Apr 2024
Response from The Charm Resort Phuket on Apr 22, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

RICHARD, Swampscott

Stayed 4 nights in Apr 2024
Response from The Charm Resort Phuket on May 20, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from The Charm Resort Phuket on Apr 22, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near the beach, near night market, shopping mall. It’s fun to stay here. Great breakfast buffet. Great one-man babe at night for dinner. The staff is excellent! I would recommend it.
Stayed 7 nights in Apr 2024
Response from The Charm Resort Phuket on Apr 22, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

jennifer, Springfield

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place and housekeeping! Wonderful time!
Stayed 13 nights in Apr 2024
Response from The Charm Resort Phuket on Apr 22, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Derrick

Stayed 5 nights in Apr 2024
Response from The Charm Resort Phuket on Apr 22, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

8/10 Good

Rhiannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable rooms with plenty of space. Good selection at breakfast. Rooftop pool was nice. Close to beach.
Stayed 5 nights in Apr 2024
Response from The Charm Resort Phuket on Apr 15, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

liam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful
Stayed 2 nights in Mar 2024
Response from The Charm Resort Phuket on Apr 8, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing pool. Helpful staff. Clean property. Very great location
Stayed 4 nights in Mar 2024
Response from The Charm Resort Phuket on Apr 1, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

6/10 Okay

chris

Traveled with group
Air conditioning wasn't good and couldn't communicate that it wasnt working properly
Stayed 6 nights in Mar 2024
Response from Thank you for taking the time to write your commen on Mar 25, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Second time there and going again in Nov 2024. Very friendly staff.
Stayed 8 nights in Mar 2024
Response from The Charm Resort Phuket on Mar 19, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

8/10 Good

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient to beach and restaurants
Stayed 7 nights in Feb 2024
Response from The Charm Resort Phuket on Mar 4, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Evette, New York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at the charm resort it was close to everything. It was about ten minutes walk to patong beach and the beach was also right cross the street. They staff was very friendly and hands on. The only Thing I didn't like that people was throwing food off the balcony, which brought a lot of bugs by our pool deck. The breakfast was ok but the serve the same thing everyday. Also the egg station the egg was not cook well. But overall my stay was ok
Stayed 7 nights in Feb 2024
Response from The Charm Resort Phuket on Mar 4, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Feb 2024
Response from The Charm Resort Phuket on Feb 26, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Loved this hotel! We had the pool access room which was definitely worth paying extra for. The actual hotel pool is also fabulous with a lovely view. Staff were very friendly and it’s a great location if you are staying in patong (right by the beach, close to restaurants/bars but also quiet)
Stayed 2 nights in Feb 2024
Response from The Charm Resort Phuket on Feb 26, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities
Convenient location, across a main road to the beach. Very expensive accommodation. Glass panels cracked on balconies. After first 2 nights I got a bar bill pushed through the door. They had my credit card details and I said it would be settled on check out. The maids emptied the jacuzzi daily which was annoying as it took an hour to fill up. However, overall we enjoyed our stay.
Stayed 5 nights in Feb 2024
Response from The Charm Resort Phuket on Feb 26, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Charm Resort Phuket on Feb 26, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

6/10 Okay

Tu Anh

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The evening staff was rude and needed retraining. There was a misunderstanding from Expedia and the hotel side and instead of figuring out the next day and check us in (we arrived at 12am but was forced to wait outside and wasn't able to check in until nearly 2am). We had to talk to Expedia for the issue to moved forward. We were really upset and unhappy. Unfortunately we couldn't get the refund and ended up staying. The service for the rest of the stay was not too bad but that first night left a huge bad impression.
Stayed 4 nights in Feb 2024
Response from The Charm Resort Phuket on Feb 26, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Shahriar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water pressure was very low in the shower.
Stayed 6 nights in Feb 2024
Response from The Charm Resort Phuket on Feb 26, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

4/10 Poor

Nick

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed at the charm couple times now But now it’s overpriced and breakfast was low quality
Stayed 1 night in Jan 2024
Response from The Charm Resort Phuket on Feb 6, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Arild

Stayed 14 nights in Jan 2024
Response from The Charm Resort Phuket on Jan 30, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach. Lovely staff.
Stayed 2 nights in Dec 2023
Response from The Charm Resort Phuket on Jan 30, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Satu

Stayed 5 nights in Jan 2024
Response from The Charm Resort Phuket on Jan 30, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service
Dated rooms and dark inside. Clean and great area.
Stayed 5 nights in Jan 2024
Response from The Charm Resort Phuket on Jan 30, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Bronwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous resort, really loved the pool access room. Staff are wonderful. Only gripe is regarding breakfast, not the best, especially for the price we paid to stay there. Example, scrambled eggs either run out or dry and look terrible. Some fruit not ripe. Very thin bread. Not enough variety each day.
Stayed 9 nights in Dec 2023
Response from The Charm Resort Phuket on Jan 15, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Ziyad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Charm Resort Phuket on Jan 15, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Ziyad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from The Charm Resort Phuket on Jan 15, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Very friendly
Stayed 1 night in Jan 2024
Response from The Charm Resort Phuket on Jan 15, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic stay at the charm, everything was good and location was great, staff were also friendly and helpful, thanks!
Stayed 9 nights in Dec 2023
Response from The Charm Resort Phuket on Feb 5, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Charm Resort is a wonderful Resort. The staff was incredible. The rooftop pool is amazing. The food and bar is fantastic. We spent New Year's Eve at the resort and the evening was amazing, probably the best celebration ever.
Stayed 3 nights in Dec 2023
Response from The Charm Resort Phuket on Jan 15, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

6/10 Okay

Oscar

Stayed 10 nights in Dec 2023
Response from The Charm Resort Phuket on Dec 18, 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket on which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Rebecca A

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The Charm Resort Phuket on Dec 18, 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket on which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Elliot

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of everything, but quiet enough to not disturb your sleep.
Stayed 4 nights in Dec 2023
Response from The Charm Resort Phuket on Dec 18, 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket on which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Alexandra

Stayed 6 nights in Dec 2023
Response from The Charm Resort Phuket on Dec 18, 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket on which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Rooms are older than expected from the photos. The room was not very well cleaned, we found hair and candy wrap on the floor. They were doing renovations in the hallway leading up to the room, which caused a lot of noise early in the morning and the hallway had a very strong fresh paint smell during our stay. Service from staff and location was great!
Stayed 4 nights in Dec 2023
Response from The Charm Resort Phuket on Dec 11, 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

4/10 Poor

Andrew

Stayed 3 nights in Dec 2023
Response from The Charm Resort Phuket on Jan 3, 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from The Charm Resort Phuket on Dec 11, 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

8/10 Good

Brendan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot.
Stayed 5 nights in Nov 2023
Response from The Charm Resort Phuket on Dec 11, 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

4/10 Poor

Nazihah

Stayed 5 nights in Nov 2023
Response from The Charm Resort Phuket on Dec 11, 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

10/10 Excellent

Martin

Stayed 2 nights in Nov 2023
Response from The Charm Resort Phuket on Dec 18, 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket on which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket