4/10 Poor
Paul
Traveled with partner
Jun 12, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for our honeymoon and it was an awful decision. We booked a room with a terrace view of the Eiffel Tower. View was great but the terrace was small it only had one chair on it. I contacted the hotel in advance to say it was our honeymoon and to make a fuss of my wife. I was sent an email saying this would cost 300 euros. Nothing was mentioned when we checked in. We stayed in the 7th floor and there was a damp musty smell everywhere. I have smelt this before when a rat has died in the air con. The room was tiny and the coffee machine didn’t work, the shower door leaked water everywhere and we couldn’t get the chrome cast to work in the room. When we asked for a table in the restaurant we were given a table. After waiting for 40 mins we asked for a menu and was told it was a private event but we could have some bread and butter!! The best part of this hotel is its location. It is superb and easy to go out and explore which was great because we couldn’t wait to get away each day. This feedback was given to hotel in their departure survey and no response has been received. Great location, tiny room, poor facilities, smelt bad and staff that don’t care. I would never consider staying here again based upon my experience and wish I had read a review like this before deciding to honeymoon there.