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Reviews of citizenM Paris Gare de Lyon

4 out of 5
citizenM Paris Gare de Lyon
8 Rue van Gogh, Paris, Ile-de-France

Reviews

9.0

Wonderful

Rating 10 - Excellent. 595 out of 1013 reviews" "
Rating 8 - Good. 300 out of 1013 reviews" "
Rating 6 - Okay. 68 out of 1013 reviews" "
Rating 4 - Poor. 29 out of 1013 reviews" "
Rating 2 - Terrible. 21 out of 1013 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel and will stay again. The rooms are very comfy and high tech. Only downfall for me is no gym. Also the 16th floor view wasn't as impressive as they sold it but that's fine with me as I didn't spend much time up there - only to see thebbiew
Stayed 2 nights in May 2024

10/10 Excellent

Sepideh

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and amazing breakfast
Stayed 1 night in May 2024

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a pretty neighborhood. However, it was very convenient, a 3 minute walk to Gare de Lyon.
Stayed 3 nights in May 2024

8/10 Good

PHILLIP

Liked: Cleanliness, staff & service, property conditions & facilities
Kudos: Checking out I forgot some important items in my room, and the staff reached me by phone. Their lost-property procedure uses a sealed envelope with printed manifest. I bought thank-you chocolates. "King room" okay for one person, would be cramped for two. Stylish but some usability flaws: mirror lighting poor for shaving; shortage of pegs or rods for towels. If you want to launder socks, the basin is small and its drain doesn't seal. Most functions (smart lighting schemes, TV, etc.) operated through a tethered iPad, but key functions (lights, shades) have bedside switches. Closet-niche with six hangars and room for luggage, but no stand. Drawer and safe beneath bed. Plenty of type-C power points around the room, no USB; desk has triplet A-C-G (U.S.-Europe-U.K.). Pump cleansers at sink and in shower. Room door does not self-close, but requires a strong pull. Sealed window. Street entrance easy to miss because the hotel sign is elevated. Take elevator to lobby. Assisted self-serve check-in; pick your room type, pay city hotel tax. Several "fun living room"-style lounges with art and books, and bar/restaurant. Umbrellas for loan. Hotel is one flat block from Gare de Lyon which, as a major hub, has escalators (most Paris Metro stations don't). Can be reached from CDG via RER lines B and D (11.80 EUR airport tik). Station vicinity has many hotels, restaurants, small grocery stores, ateliers; well-lit, feels safe, but has pan-handlers. Limited traffic, surprisingly quiet.
Stayed 4 nights in May 2024

8/10 Good

Orville

Traveled with partner
Overall great property, didn’t like inability to control room temperature
Stayed 2 nights in May 2024

10/10 Excellent

Princess

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here were so incredible, helpful, friendly, and accommodating. Allyson allowed us to check-in early which was appreciated especially with the jet lag. I wish I took more names down as everyone went above and beyond. The experience was so lovely I will definitely be booking with citizenM again in the future. The metro is so close by, access to main lines in Paris, super easy to get around. Only downside was room was a bit tight sometimes!
Stayed 6 nights in May 2024

8/10 Good

Alin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with easy access to transportation. Unfortunately if you need an iron you have to go to certain floors where there’s an “Ironing room” where the iron might or might not be working.
Stayed 4 nights in May 2024

10/10 Excellent

Jody

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the amenities at the property. Great bed and shower facilities. Breakfast was very tasty with lots of choices, both hot and cold. Walking distance to the Gare de Lyon train station so that was perfect for our group. Would definitely stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sheng-Hui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

Ronald, Alexandria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent - near the train station. The price is also quite fair. The breakfast was great - although just a bit pricey if you don't have a hearty appetite. This is a different type of economy hotel - a highly automated check-in/check-out, print-your-own keys, a room with no carpeting, an iPad to control the room lights, TV, a great view from the top of the Paris sunset, and great work areas on the main floor. The rooms are efficiently designed, with preconstructed components, but also highly sensible (the safe was under the bed, and luggage could be stored there too). The heating/AC, soundproofing, and blackout blinds all worked great. This is not your hotel if you want local color in a five-story walkup. However, this is a perfect choice if you are looking for a clean and restful place at a reasonable price with excellent support staff. We would come back and/or use this chain again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to the staff for providing me with an awesome time...The bartender and the front desk ladies ( The Dancing Queens) WERE amazing. The room was perfect with a nice view to the Eiffle Tower. Next to the trains and taxis... perfect place and staff.The staff will be happy to help with anything...Thank you to everyone there for making my stay great.
Stayed 2 nights in Apr 2024

10/10 Excellent

Haider

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is real good hotel in Paris
Stayed 7 nights in Apr 2024

2/10 Terrible

Geogy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many bug beds staff was impolite & bad services
Stayed 3 nights in Apr 2024
Response from CitizenM Team on Apr 10, 2024
Dear Geogy, Thank you for taking the time to write a message. We are sorry that your stay did not exceed your expectations, please let us know what's happened and how can we help. All feedbacks are valuable for us to do better; Feel free to write us on the side. Thank you

10/10 Excellent

David, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great location right next to 2 major train stations metro RER. The Bastille area is a short walk away. The room are fairly large, very well appointed, quiet, and the bed is very comfortable. The breakfast buffet is solid, with fresh fruit, pastries, a barista and a real espresso machine; well worth the price. Nitpick: the light controls are a bit weird, I couldn't figure out how to turn the lights in the toilet without turning on the entire room.
Stayed 1 night in Apr 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 3 days stay was awesome
Stayed 3 nights in Mar 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Samuel

Stayed 1 night in Mar 2024

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Serge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just awesome place
Stayed 1 night in Mar 2024

8/10 Good

Vaneet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

szu-yun

Stayed 1 night in Mar 2024

10/10 Excellent

Francis

Liked: Property conditions & facilities
Modern hotel with simple, good facilities.
Stayed 1 night in Mar 2024

6/10 Okay

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great convenient hotel, close to Gare de Lyon and central Paris. Immediate area under development and not attractive outlook. Comfortable stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Alain

Stayed 1 night in Mar 2024

10/10 Excellent

Violette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean, comfortable rooms. Great for a quick overnight when traveling through.
Stayed 1 night in Feb 2024

10/10 Excellent

Loic

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat property and lovely condition just to breakfast need improvement
Stayed 3 nights in Feb 2024

4/10 Poor

Deidre

Stayed 2 nights in Feb 2024

10/10 Excellent

Krish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay near Gare De Lyon. Most attractions are about 35-40 min bus/train ride
Stayed 1 night in Feb 2024

8/10 Good

Marietta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location a 5 minute walk to our 7 am train!! Also food options for dinner were good & very convenient!!
Stayed 1 night in Jan 2024

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected
Stayed 2 nights in Jan 2024

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Should you be in transit like we were, the property is perfectly located to take either the metro or RER A. The room is not only functional but futuristic.
Stayed 1 night in Jan 2024

8/10 Good

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were fantastic, so many nice people
Stayed 7 nights in Jan 2024

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there with my 2 college-aged daughters. Each one of us had our own room. We loved the comfort, cleanliness, and the super friendly and helpful staff. One of my daughters lost her journal book somewhere in the facilities. I had given up hope, but Ms. Levenier found it for her! Great stay in Paris!
Stayed 2 nights in Jan 2024

8/10 Good

Brian kristoffer

Stayed 4 nights in Dec 2023

10/10 Excellent

Arze

Stayed 2 nights in Dec 2023

6/10 Okay

Julien

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Frederic

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well placed near Gare de Lyon and very nice hotel

8/10 Good

MICHEL

Stayed 1 night in Dec 2023

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable boutique hotel in a great location!
Loved this "hip" hotel. Great vibe, fabulous lounge areas, awesome art and books everywhere, rooftop bar has wicked views.
Stayed 2 nights in Dec 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Paris, though have stayed in Citizen M before. Easy to find, overlooking the Seine, about 200 yards from Gare de Lyon station. Rooms are compact, but have everything you need. Shower, bed, tv. Rooms controlled by iPad or your iPhone, lights, curtains, blinds, tv, all controlled by your device. Hotel was very clean and tidy. Check in was easy, very helpful staff, even with my basic grasp of French. Had breakfast both days and it was amazing. Buffet style, eggs, bacon, potatoes, mushrooms. Cold meats, fresh fruit, yoghurts, pastries, juices & tea & coffee. A good breakfast both days seen me through to late afternoon. Really great hotel-perfect for solo traveller or Paris first timer, as it’s so close to Gare de Lyon so can access metro & trains really easily 10/10
Stayed 2 nights in Dec 2023

6/10 Okay

John, Plymouth

Liked: Cleanliness
This hotel does things very differently to what most guests are probably used to. Check in is self-service, even to the point of you enabling your door key. The rooms employ "smart home" type technology, controlled via an app you can download to your phone or use on a tablet PC in the room. There are controls for room climate, lighting colour and intensity, window blinds and TV control. I'm not averse to such technology; I have some of these smart features at home. However, there is a big question mark over whether it actually genuinely enhances guest experience. I suspect 'not much' and that it's more down to cost-cutting by what actually seems more like halls on a university campus than a hotel. Whilst plentiful help is on hand, I suspect some older guests would rather just have a TV remote and a temperature control on the wall & are not bothered by bathroom lighting colour. The technology didn't blind me to some shortcomings for a hotel that's somehow rated at 4 star. Water pressure in the shower was poor. A switch on the shower head was broken and the lifts are temperamental, often failing to respond to an initial attempt to scan your card and select your floor. There is no food service available in the rooms and even a small bottle of water (often provided free in 4 star hotels) will set you back 3 euros. My conclusion is that this hotel is not the delight it would at first seem to be, with its technology, contemporary decor and art work.
Stayed 3 nights in Dec 2023

10/10 Excellent

Alissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caroline and Allyson were absolutely wonderful!
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal assistance with check in was very helpful after a long day of travel. The check-in staff was outstanding. I was disappointed that there was no complimentary hot tea in the lobby or the room.
Stayed 3 nights in Nov 2023

10/10 Excellent

Joe

Stayed 2 nights in Dec 2023

10/10 Excellent

JUN S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good modern hotel with small but excellently equipped rooms.
Stayed 3 nights in Dec 2023

10/10 Excellent

Garth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was conveniently located close to gare Lyon. Only stayed one night as we were in transit by rail to marseiile.
Stayed 1 night in Nov 2023

10/10 Excellent

Lanning

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023