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Reviews of Hotel THE LEBEN OSAKA

3.5 out of 5
Hotel THE LEBEN OSAKA
2-chome-2-15 Minamisenba Chuo Ward, Osaka, Osaka

Reviews

9.8

Exceptional

Rating 10 - Excellent. 344 out of 412 reviews" "
Rating 8 - Good. 59 out of 412 reviews" "
Rating 6 - Okay. 7 out of 412 reviews" "
Rating 4 - Poor. 1 out of 412 reviews" "
Rating 2 - Terrible. 1 out of 412 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elinor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great base for when staying in Osaka - can walk to the busy areas but feels like a quiet spot!
Stayed 3 nights in May 2024

10/10 Excellent

Adnaan

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
This property was located close to many restaurants and train stations, as well as near the Shinsaibashi shopping street
Stayed 3 nights in May 2024
Response from HOTEL THE LEBEN OSAKA Guest service on May 17, 2024
Dear Adnaan,Thank you for taking the time to leave us your valuable review.We are very happy to hear that you enjoyed your stay and that you were satisfied with our location.We would be honored if we could be of any help to you during your pleasant time in Osaka.Hope to welcome you again at our hotel.Best regards,HOTEL THE LEBEN OSAKA

10/10 Excellent

Shu Hua, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place. The rooms are very clean and comfortable. Staff are very nice.
Stayed 4 nights in May 2024
Response from HOTEL THE LEBEN OSAKA Guest service on May 16, 2024
Dear Shu Hua,Thank you for precious feedback. We are happy to hear that you had a enjoyable time in our hotel. We thank you for this good evaluation and will continue to strive to provide a more comfortable hotel stay for our guests.We hope you will visit our hotel again when you come back to Osaka.Best regards,HOTEL THE LEBEN OSAKA

8/10 Good

Trinity

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Modern and clean hotel. Appreciated the serve yourself amenities. Rooms were spacious for a Japanese hotel & bathroom had good lighting.
Stayed 3 nights in May 2024
Response from HOTEL THE LEBEN OSAKA Guest relations on May 11, 2024
Dear Trinity,Thank you for taking the time to provide feedback about your recent stay with us.We appreciate the feedback about the good location, clean and modern design, self-service amenities, spacious rooms, and well-lit bathroom. We're glad you had an overall pleasant stay experience with us.We hope to welcome you back in the future.Best regards,

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Shelby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a spacious hotel which is very convenient. Near to the subway station, 7-11 and family mart. The drinks provided in the lounge is also very refreshing. Staff is very helpful and friendly!
Stayed 4 nights in Apr 2024
Response from HOTEL THE LEBEN OSAKA Guest relations on Apr 7, 2024
Dear Shelby, Thank you for choosing our hotel and taking the time to share your experience! We are thrilled to hear that you found our hotel spacious and convenient. We take pride in our location near the subway station and nearby convenience stores, as we believe it adds to the overall convenience for our guests. We are glad you enjoyed the refreshing drinks in our lounge area as well. Our staff works hard to provide excellent service and create a friendly atmosphere, so it is wonderful to hear that they were helpful and friendly during your stay. We look forward to welcoming you back in the future!

10/10 Excellent

Kelly

Stayed 3 nights in Mar 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Alvise

Stayed 3 nights in Mar 2024

10/10 Excellent

CHUN NING

Stayed 5 nights in Mar 2024

10/10 Excellent

Terrence Pin Jia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and new.
Stayed 7 nights in Feb 2024
Response from HOTEL THE LEBEN OSAKA Guest relations on Mar 7, 2024
Dear Terrence Pin Jia, Thank you for choosing our hotel and leaving such a positive review.We are delighted to hear that you found our hotel to be very clean and new. It's our commitment to provide a pleasant and comfortable experience for all our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Viet

Stayed 2 nights in Mar 2024

10/10 Excellent

Wing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice environment
Stayed 1 night in Feb 2024
Response from HOTEL THE LEBEN OSAKA Guest relations on Mar 6, 2024
Dear Wing ,Thank you for choosing our hotel and for taking the time to leave such a positive review.We're delighted to hear that you enjoyed the nice environment. Creating a pleasant atmosphere for our guests is always our top priority. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

KAM LEUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Steven, Irvine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is very simple cold dishes, and no menu or buffet to choose
Stayed 3 nights in Nov 2023
Response from HOTEL THE LEBEN OSAKA Guest relations on Feb 22, 2024
Dear Mr.Steven,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding our breakfast offerings, and we apologize if our current options did not meet your expectations.We take your feedback seriously and will carefully consider your comments. Our goal is to continually improve and provide a more satisfying breakfast experience for our valued guests in the future.Once again, we would like to thank you for choosing our hotel, and we sincerely hope to have the opportunity to welcome you back again in the future. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you, and we look forward to serving you better in the future.

10/10 Excellent

Allana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location.
Hotel is located in a nice, quiet location yet within walking distance to Shinsaibashi Shopping Street & Dotonbori, along with train stations. The rooms are slightly bigger than the Japanese room standard and were comfortable, clean & neat/minimilistic. They serve a complimentary drink station in the lobby area and have inhouse laundry machines on multiple levels. The staff were also super friendly and helpful.
Stayed 4 nights in Jan 2024
Response from HOTEL THE LEBEN OSAKA Guest relations on Feb 3, 2024
Dear Allana ,Thank you for sharing your review of our hotel. We are pleased to hear that you enjoyed our hotel's location, which offers a nice and quiet setting while still being within walking distance to popular attractions such as Shinsaibashi Shopping Street and Dotonbori, as well as train stations.We are glad that you found our rooms to be spacious and comfortable, with a clean and minimalist aesthetic. We appreciate your feedback regarding the room type, and we recommend considering our superior twin room for your next stay. It is the most popular room type and offers 40-41 square meters of space.We are also delighted that you appreciated the complimentary drink station in the lobby area and the convenience of having in-house laundry machines on multiple levels.Providing friendly and helpful service is a top priority for us, and we are thrilled to hear that our staff made a positive impression during your stay.Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back on your future visit to the area.Best regards,

8/10 Good

Sergio

Traveled with partner
Liked: Cleanliness, staff & service
Good value, good location. Very spacious. My only complain is with the AC. But unfortunately its very important for me. The first major problem is that the remote was in japanese. with 10 different buttons. Using google translate was okay but it was very hard to navigate it and i had to constantly opened up the app to remember what each button said. The second, and most important problem was tha t I like to sleep in a cold room (18C) with constant airflow. This was actually not possible in this room. if I chose to set the room on cooling and choose the lowest temperature the AC constantly shut itself off once it reached that temperature only to restart 5 mins later and then turn off again etc. So while it kept the room cold it didn't allow for airflow and the noise of starting it up and stopping made sleeping a challenge. If I instead chose to go for airflow i had to settle for neither warm nor cool air. Which in practice means the room gets warmer as the night goes on. This is still the one i chose but was forced to wake up every 1-2h to blast cooling, wait for it to get cold and set back to airflow. This is the first time in many years of travelling that I faced this problem. Which is a shame as the stay was otherwise perfect. There is also no room service past 1pm so if you wanna go out and like to sleep in past 12 you're not getting housekeeping. I wouldn't stay again which is a shame as I really enjoyed everything else and the staff was extremely polite and kind.
Stayed 5 nights in Jan 2024
Response from HOTEL THE LEBEN OSAKA Managerment team on Feb 3, 2024
Dear Sergio ,Thank you for choosing to stay at our hotel and for sharing your experience with us. We are delighted to hear that you found our hotel to be of good value, in a convenient location, and with spacious rooms.We apologize for the inconvenience you encountered with the air conditioning. We understand the importance of a comfortable sleep environment, and we regret that the AC settings did not meet your expectations. We also apologize for the inconvenience caused by the remote control being in Japanese, making it challenging for you to navigate the buttons. We appreciate your resourcefulness in using Google Translate, but we understand that it was still difficult to operate.Furthermore, we apologize for the issue you faced with the AC's cooling function and airflow. We understand how disrupted sleep patterns can be frustrating, and we apologize for the constant turning on and off of the AC. We will thoroughly review the AC system in that room to ensure it functions properly and provides a comfortable sleep environment for our future guests.Regarding the limited room service hours, we apologize for any confusion. Our housekeeping staff is available until 1 pm to clean the rooms. However, if you require a change of towels or any amenities refilled after 3 pm, our front desk team will be more than happy to assist you. Simply contact them, and they will promptly attend to your requests.We appreciate your kind words about the politeness and kindness of our staff. It is disappointing to hear that the issues with the AC and room service have deterred you from considering another stay with us, despite enjoying the other aspects of your visit.Thank you once again for your valuable feedback. We take your comments seriously and will use them to improve our services and enhance the overall guest experience. Best regards,

10/10 Excellent

Lam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 4 nights in Jan 2024
Response from HOTEL THE LEBEN OSAKA Guest relations on Jan 23, 2024
Dear Lam,Thank you for your review! We are delighted to hear that you had a wonderful experience. Providing exceptional service and creating positive moments for our customers is always our top priority. We appreciate your kind words and look forward to serving you again in the future. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.Best regards,

10/10 Excellent

Kai

Stayed 1 night in Jan 2024

10/10 Excellent

Kormodiv

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ying Ying

Stayed 3 nights in Jan 2024

10/10 Excellent

Aretha

Stayed 4 nights in Jan 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, helpful staff, nice room. Really appreciated the tea and coffee station in the lobby. Only complaint is no Netflix though YouTube casting worked.
Stayed 3 nights in Dec 2023
Response from HOTEL THE LEBEN OSAKA Guest relations on Jan 9, 2024
Dear Mr.Andrew,Thank you for your review!We're delighted to hear that you enjoyed our hotel's convenient location, helpful staff, and nice room. We're glad that the drinks station in the lobby added to your overall experience, as we aim to provide amenities that enhance our guests' stay.We apologize for any inconvenience caused by the lack of Netflix on the in-room entertainment system. However, we would like to suggest an alternative solution. By using the mirror function, you can easily watch Netflix on the in-room television by accessing the Netflix app on your smartphone and casting it to the TV.Thank you once again for sharing your feedback. We look forward to welcoming you back in the future and providing you with an even more enjoyable experience.Best regards,

10/10 Excellent

jessie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeri, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Javier

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Yenny

Stayed 4 nights in Dec 2023

10/10 Excellent

Soh Leng

Stayed 5 nights in Oct 2023

10/10 Excellent

Chen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights. I would rate this hotel as PERFECT. There are a few great things: - Super quiet. I am extremely sensitive to noise, so big kudos to this. - Great location. 4 min from Nagahoribashi station, and 8min from Shinsaibashi station. Walkable distance to Dontonburi and Shinsaibashi shopping area. - Friendly and multi-lingual front desk. - Clean and spacious room. It's an extremely big hotel room in Japan. I will stay here again the next time visiting osaka.
Stayed 3 nights in Nov 2023
Response from Guest Relations HOTEL THE LEBEN OSAKA on Dec 6, 2023
Dear Mr.Chen,Thank you for your fantastic review! We're thrilled to hear that you had a perfect stay at our hotel. Our main objective is to provide the best possible experience for our guests, and we're glad that you enjoyed the quiet, spacious, and clean rooms, as well as our convenient location and friendly front desk service.We understand the importance of a peaceful environment, and we're delighted that our hotel met your expectations in terms of noise level. With our close proximity to Nagahoribashi station and Shinsaibashi station, transportation is made easy, allowing you to explore popular attractions such as Dontonburi and the Shinsaibashi shopping area on foot.Our front desk staff is dedicated to providing excellent service and ensuring smooth communication for guests from diverse backgrounds. We're pleased that you found them accommodating and friendly during your stay.Maintaining high cleanliness standards is a point of pride for us, and we're glad that you found our rooms clean and spacious. We strive to offer comfortable accommodations, including larger rooms, to enhance your overall experience.Once again, thank you for your review. We sincerely appreciate your loyalty, and we eagerly look forward to welcoming you back on your next visit to Osaka.Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful gem!
I really enjoyed my stay at The Leben. It was probably my favourite hotel during my two week trip throughout Japan. There was a lovely coffee and tea bar in the morning, great amenities in the room, and a lovely aesthetic to the hotel design. It was in a great location, close to a transit stop. As a solo traveller who took trains everywhere, this was key. I would highly recommend this hotel!
Stayed 2 nights in Nov 2023
Response from Guest Relations HOTEL THE LEBEN OSAKA on Nov 27, 2023
Dear Thank you so much for taking the time to share your wonderful experience at HOTEL THE LEBEN. We are delighted that you enjoyed the coffee and tea bar in the morning, as well as the great amenities provided in your room. Our team takes pride in creating a comfortable and enjoyable environment for our guests, and we are glad that our hotel design and aesthetic resonated with you.We are also pleased to know that our location near a transit stop was convenient for your solo travels. Being easily accessible by public transportation is something we strive for, and we are glad it enhanced your overall experience.Thank you once again for your high recommendation. It was a pleasure having you as our guest, and we hope to welcome you back to The Leben in the future for another memorable stay.Best regards,

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved this property! It’s absolutely beautiful and conveniently located. The staff was kind and the check-in/check-out process was seamless. We’ll definitely come back the next time we visit Osaka.
Stayed 2 nights in Nov 2023
Response from Guest Relations HOTEL THE LEBEN OSAKA on Nov 22, 2023
Dear Ms.Hannah,Thank you for your review!We're delighted to hear that you and your husband loved our property. We take pride in providing a beautiful and conveniently located accommodation for our guests. It's wonderful to know that you found our staff to be kind and that the check-in/check-out process was seamless for you.We look forward to welcoming you back on your next visit to Osaka. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Joshua

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property by far was impeccable place to stay and would happily go again it was amazing service
Response from Guest Relations HOTEL THE LEBEN OSAKA on Nov 19, 2023
Dear Mr.Joshua, Thank you so much for taking the time to share your wonderful review! We are delighted to hear that your stay at our property was nothing short of impeccable, and we truly appreciate your kind words.It brings us great joy to know that you thoroughly enjoyed our amazing service. We strive to provide exceptional experiences for all our guests, and your satisfaction is our utmost priority. Your positive feedback serves as a tremendous motivation for our team to continue delivering the highest level of service.We would be absolutely thrilled to welcome you back for another amazing stay in the future. Best regards,

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price for a pretty good hotel in Akasaka.
The hotel is conveniently located near the subway. The room is cozy but has everything one would need. The staffs are friendly.
Stayed 2 nights in Nov 2023
Response from Guest Relations HOTEL THE LEBEN OSAKA on Dec 2, 2023
Thank you for your comment. We greatly appreciate it and eagerly anticipate the opportunity to welcome you.

10/10 Excellent

Tan

Stayed 8 nights in Nov 2023

10/10 Excellent

William

Liked: Cleanliness
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, nice hotel.
Stayed 3 nights in Nov 2023
Response from Guest Relations HOTEL THE LEBEN OSAKA on Nov 13, 2023
Dear Valued guest, Thank you so much for taking the time to share your feedback on your recent stay at our hotel. We greatly appreciate your kind words and are delighted to hear that you enjoyed the location and found our hotel to be pleasant.We hope that you had the opportunity to explore the surrounding area and take advantage of the convenient location. We are fortunate to be situated in such a great spot, and we love when our guests can make the most of it.Once again, thank you for your wonderful review. We truly appreciate your kind words and recommendation. If you have any future travel plans, we would be thrilled to welcome you back to our hotel.Best regards,

10/10 Excellent

Sian Wee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was superb. Facilities were state of the art.
Stayed 4 nights in Oct 2023
Response from Guest Relations HOTEL THE LEBEN OSAKA on Nov 10, 2023
Dear Sian Wee ,Thank you for taking the time to leave a review of your recent stay. We are delighted to hear that you found our staff to be superb and our facilities to be state of the art.Our team takes great pride in providing exceptional service, and your kind words are truly appreciated. We strive to create a welcoming and attentive environment for our guests, and we are thrilled that our staff exceeded your expectations.Once again, we sincerely thank you for your positive feedback and we look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Artur

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, conveniently located hotel.
Stayed 3 nights in Oct 2023
Response from Guest Relations HOTEL THE LEBEN OSAKA on Nov 10, 2023
Dear Mr.Artur,Thank you very much for choosing to stay at our hotel and for your valuable review! We are thrilled to hear that you found our hotel to be clean and conveniently located.We take great pride in maintaining a high standard of cleanliness throughout our property to ensure a comfortable and enjoyable stay for all our guests. Moreover, we are pleased that our location met your expectations. Our hotel is indeed conveniently situated, offering easy access to nearby attractions, shops, and restaurants.Once again, we appreciate your feedback and we hope to have the opportunity to welcome you back in the future. Best regards,

8/10 Good

hester

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff are friendly but the breakfast choice is limited. It would be much better if they serve a buffet breakfast or provide few meal set options. Overall the staying experience is quite nice.
Stayed 6 nights in Oct 2023
Response from Guest service HOTEL THE LEBEN OSAKA on Oct 31, 2023
Dear hester,Thank you for your review!We appreciate your kind words about our friendly staff. However,We apologize if the breakfast choice did not meet your expectations. We understand that having a variety of options is important for a satisfying breakfast experience. We will take your feedback into consideration and work towards improving our breakfast offerings to better cater to the preferences of our guests.We are glad to hear that your overall staying experience was quite nice. We value your feedback and continuously strive to provide a better experience for our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Sock peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic location and super comfortable room
room was huge and fully equipped almost everything I can think of , including pyjamas. Bathroom and shower spacious and clean. Everyday change bedsheet, towels and pyjamas with new slippers and drinking water.
Stayed 3 nights in Oct 2023
Response from Guest relation HOTEL THE LEBEN OSAKA on Oct 30, 2023
Dear Sock peng,Thank you for your review! We are thrilled to hear that you enjoyed our fantastic location and found your room to be super comfortable. It's great to know that the room was spacious and fully equipped with all the amenities you needed, including pyjamas. We take pride in ensuring cleanliness and providing fresh linens, towels, pyjamas, slippers, and drinking water daily for our guests' comfort. We appreciate your feedback and look forward to welcoming you back in the future.Best reagrads,

8/10 Good

chung kwan

Traveled with partner
Liked: Cleanliness, staff & service
The hotel could do a bit more amenities like pillow options. Our air conditioner was loud, could be fixed. But everything else was great. Room was spacious, clean, minimalistic, new.
Stayed 7 nights in Oct 2023
Response from Guest service HOTEL THE LEBEN OSAKA on Oct 28, 2023
Dear chung kwan, Thank you for taking the time to share your feedback with us.We appreciate your suggestion regarding pillow options and will certainly take it into consideration as we strive to enhance our amenities for our guests' comfort. We apologize for any inconvenience caused by the loud air conditioner, and we will promptly address this issue to ensure a more peaceful environment for our guests.We are delighted to hear that you enjoyed the spacious, clean, and minimalistic design of your room. It's wonderful to know that everything else met your expectations and that you had a great overall experience.Thank you once again for your valuable feedback, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us.

10/10 Excellent

Shakha

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

almaha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Feng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Rowell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so nice. Really clean with a great room layout and amazing bathroom. I will definitely book again!
Stayed 4 nights in Sep 2023
Response from HOTEL THE LEBEN OSAKA GUEST SERVICE on Oct 4, 2023
Dear Rowell,Warmest greetings from HOTEL THE LEBEN OSAKA.  We're glad to hear that you enjoyed your stay with us. We take pride in maintaining a clean environment and providing comfortable accommodations with well-designed room layouts and spacious bathrooms. We appreciate your positive feedback, and we eagerly anticipate the opportunity to welcome you back for another booking in the future!Best regards,

8/10 Good

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful properly albeit a bit dirty. Clean where it really matters, but they really need to deep clean the carpets. Large stains in both the halls and the rooms. Great location, but a bit of a walk to train lines.
Stayed 3 nights in Sep 2023
Response from HOTEL THE LEBEN OSAKA GUEST SERVICE on Oct 3, 2023
Dear Ms.Megan,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your compliments about our property and its beautiful surroundings.We apologize for any inconvenience caused by the cleanliness issue you encountered. We take cleanliness seriously, and we will address the carpets immediately to ensure they receive a deep and thorough cleaning. Your feedback helps us improve, and we appreciate your understanding.We're pleased to hear that you enjoyed our great location. While it may require a bit of a walk to reach the train lines, we believe that the convenience and amenities we offer make up for it.Once again, thank you for sharing your experience with us. We value your feedback and will use it to enhance our services. Warm regards,

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, would recommend
Great hotel with convenient location - clean, modern and friendly staff. We stayed in the 2 x double bed room with small living area and was pleasantly surprised by the size of the room, especially for Japan. The shower was great + there was a bath tub (great for soaking after a long day of walking). If you want to be close to Dontoburi, this hotel is about 15-20 min walk away, which can be a bit tiring to walk home after a long day. Only downside is the hotel does not have a gym (for those who require one). Loved the overall aesthetics- felt nice coming home everyday.
Stayed 3 nights in Sep 2023
Response from HOTEL THE LEBEN OSAKA GUEST SERVICE on Sep 18, 2023
Dear Ms.Amy,Thank you for choosing our hotel and for your review! We are delighted to hear that you had a great experience during your stay. We take pride in providing clean, modern accommodations and ensuring our guests feel welcomed by our friendly staff.We are glad to know that you were pleasantly surprised by the size of the room. It's wonderful to hear that you enjoyed the shower and the presence of a bathtub, providing a relaxing experience after a long day of walking.Regarding the location, we understand that the 15-20 minute walk to Dontoburi can be tiring after a long day. While we do not have a gym facility, we are glad that you loved the overall aesthetics of the hotel and felt a sense of comfort coming home every day.Thank you again for your feedback and for choosing our hotel. We hope to have the opportunity to welcome you back in the future.