Av. Universidad 140, Ex-Hacienda de Candiani, Oaxaca, OAX
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Gerencia de Servicio al Huésped on May 21, 2024
Buenas tardes Sr. Morales Espero que se encuentre muy bien, agradecemos su preferencia, es para nosotros un verdadero placer poder ser sus anfitriones, esperamos tenerle pronto de vuelta.Saludos.
Location from airport. Warm pool. Nice for the evening swim when it cools down.
mike
Stayed 9 nights in Apr 2024
Response from Gerencia de Servicio al Huésped on May 1, 2024
Dear Mr. HolditchThanks for your comments, we hope that you select us again, in your next travel.Best regards
6/10 Okay
Michael, Tampa
Traveled with family
Apr 28, 2024
Liked: Cleanliness, staff & service
Staff was good; restaurant on site was good. Pool is dated and needs to be renovated. FYI, I made reservation and contacted hotel on reserving handicap room but when I checked in, the room was not available. 50/50 if I would stay again.
Michael
Stayed 6 nights in Apr 2024
Response from Gerencia de Servicio al Huésped on May 3, 2024
Dear Mr. Mysels Thanks you for all your comments, it helps us to improve, we hope that you select us again, in your next travel. Best regards
I enjoyed staying at this hotel, especially lounging at the pool.
Robin
Stayed 1 night in Apr 2024
Response from Gerencia de Servicio al Huésped on Apr 13, 2024
Buenas tardes Sr. BenderEspero que se encuentre muy bien, agradecemos sus comentarios para nosotros ustedes son los más importante, esperamos tenerlos pronto de vuelta.Saludos.
Response from Gerencia de Servicio al Huésped on Apr 12, 2024
Buenos días Sr. Aguilera Espero que se encuentre muy bien agradecemos su preferencia, nos gustaria tenerlo de visita pronto.Saludos.
10/10 Excellent
CLAUDIA
Mar 24, 2024
CLAUDIA
Stayed 1 night in Mar 2024
Response from Gerencia de Servicio al Huésped on Apr 13, 2024
Buenas tardes Srita. ContrerasEspero que se encuentre muy bien, agradecemos su preferencia y realmente esperamos tenerla de vuelta, para nosotros lo más importante son ustedes y su satisfaccion,Saludos,
Response from Gerencia de Servicio al Huésped on Mar 14, 2024
Buenos días Sr. ChaverriEspero que se encuentre muy bien , nos da mucho gusto que se hospedara con nosotros, damos lo mejor para que su experiencia sea unica, lo esperamos pronto de vuelta.Saludos.
No Fridge in the room, other than that it was good
Joel
Stayed 5 nights in Feb 2024
Response from Gerencia de Servicio al Huésped on Feb 22, 2024
Buenos días Sr. Valera Espero que se encuentre muy bien gracias por sus comentarios, lamentablemente no contamos con frigobar en las habitaciones solo en las junior,Saludos.
4/10 Poor
Melodie
Feb 4, 2024
Disliked: Staff & service, amenities
Melodie
Stayed 2 nights in Feb 2024
Response from Gerencia de Servicio al Huésped on Mar 20, 2024
Buenos días Srita. GonzlezEspero que se encuentre muy bien , lamentamos la puntuacion baja que coloca, igual nos gustaria saber los motivos para nosotros poder tomar acciones.Saludos.
8/10 Good
maria
Jan 28, 2024
Liked: Cleanliness
No safe box available, nice crew
maria
Stayed 1 night in Jan 2024
Response from Gerencia de Servicio al Huésped on Jan 29, 2024
Buenas tardes Srita. Maria Espero que se encuentre muy bien, todas nuestras habitaciones cuentan con caja de seguridad en el closet.Saludos.
Vine una noche por trabajo y el hotel esta en muy buen estado, las instalaciones en la alberca excelentes y el staff excepcional, me pudieron dar habitación antes de tiempo porque había disponibilidad
David
Stayed 1 night in Jan 2024
Response from Gerencia de Servicio al Huésped on Jan 25, 2024
Buenos días Sr. David Espero que se encuentre muy bien, le agradezco el tiempo que dedico a su calificación para nosotros ustedes son lo más importante, esperamos tenerlo de vuelta.Saludos.
10/10 Excellent
Antonio
Jan 18, 2024
Antonio
Stayed 1 night in Jan 2024
Response from Gerencia de Servicio al Huésped on Feb 7, 2024
Buenas tardes Sr. Antonio Espero que se encuentre muy bien, agradezo por el tiempo que dedica en responder, esperamos tenerlo pronto de visita.Excelente día.
Response from Gerencia de Servicio al Huésped on Jan 8, 2024
Buenos días estimado Sr. DanielGracias por elegir nuestro hotel para visitiar Oaxaca y por el tiempo que dedico en dejar su opinion, para nosotros es muy importante la satisfaccion del cliente.Lo esperamos pronto de vuelta en esta su casa.
8/10 Good
Sabrina
Jan 3, 2024
Liked: Cleanliness, staff & service
Sabrina
Stayed 1 night in Jan 2024
Response from Gerencia de Servicio al Huésped on Jan 23, 2024
Buenas tardes Srita. SabrinaEspero que se encuentre muy bien, esperamos tenerla de nuevo con nosotros y pueda disfrutar de nuestro hermoso estado.Saludos.
10/10 Excellent
Jose Angel
Dec 25, 2023
Jose Angel
Stayed 1 night in Dec 2023
Response from Gerencia de Servicio al Huésped on Jan 14, 2024
Buenos días Sr. Jose Espero que se encuentre muy bien, gracias por dedicar unos minutos en dejar su opinion, es grato saber que su estancia fue buena con nosotros, esperamos tenerlo pronto de vuelta en esta su casa,Saludos.
I enjoyed the pool, the in hotel dining has a good selection of entrees.
Laura
Stayed 1 night in Dec 2023
Response from Gerencia de Servicio al Huésped on Dec 21, 2023
Hello LauraThanks for your comments, We are so happy that you decided select our hotel, and we hope in your next travel return with us.Best rewards and happy new year.
Response from Gerencia de Servicio al Huésped on Dec 19, 2023
Buenos días DaniEspero que se encuentre muy bien, agradecemos sus comentarios, comentarios que nos hace mejorar nuestro servio y dar un servicio de calidad.Esperamos pronto su visita.Felices fiestas.
Response from Gerencia de Servicio al Huésped on Dec 19, 2023
Buenos días Srita. AliciaEspero que se encuentre muy bien, agradecemos sus comentarios, para nosostros es muy importante por que nos ayudan a mejorar nuestro servicio,Esperamos pronto su visita.Felices fiestas.
10/10 Excellent
Mayra
Nov 23, 2023
Mayra
Stayed 4 nights in Nov 2023
Response from Gerencia de Servicio al Huésped on Dec 19, 2023
Buenos días Srita. MayraEspero que se encuentre muy bien, agradecemos sus comentarios ya que para nosotros es muy importante y nos ayudan a mejorar nuestro servicio.La esperamos pronto.Felices fiestas.
Response from Guest Service Manager on Nov 13, 2023
Dear Donna, First of all, receive a great greeting from the Fiesta Inn Oaxaca Family.Likewise, we greatly appreciate you taking a few minutes of your valuable time, your comments are very valuable to us, we are very pleased that everything was very good during your stay, without a doubt it is a great motivation for everyone.Hoping to have you back soon in this second home, we continue to serve you.Cordially
Response from Guest Service Manager on Nov 6, 2023
Dear Reginaldo, First of all, receive a great greeting from the Fiesta Inn Oaxaca Family.Likewise, we greatly appreciate you taking a few minutes of your valuable time, your comments are very valuable to us, we are very pleased that everything was very good during your stay, without a doubt it is a great motivation for everyone.Hoping to have you back soon in this second home, we continue to serve you.Cordially
Response from Guest Service Manager on Nov 3, 2023
Dear Rosalba, First of all, receive a great greeting from the Fiesta Inn Oaxaca Family.Likewise, we greatly appreciate you taking a few minutes of your valuable time, your comments are very valuable to us, we are very pleased that everything was very good during your stay, without a doubt it is a great motivation for everyone.Hoping to have you back soon in this second home, we continue to serve you.Cordially
This is a business class hotel, but the service is superior
and cleaning is spotless.
Samuel
Stayed 6 nights in Oct 2023
Response from Gerencia de Servicio al Huésped on Oct 31, 2023
Dear Samuel, First of all, receive a great greeting from the Fiesta Inn Oaxaca Family.Likewise, we greatly appreciate you taking a few minutes of your valuable time, your comments are very valuable to us, we are very pleased that everything was very good during your stay, without a doubt it is a great motivation for everyone.Hoping to have you back soon in this second home, we continue to serve you.Cordially
2/10 Terrible
Mark Douglas, 100 mile house
Oct 15, 2023
Mark Douglas
Stayed 5 nights in Oct 2023
Response from Guest Service Manager on Nov 6, 2023
Good morning Mr. DouglasWe appreciate you having answered the satisfaction survey, rest assured that we will continue working on actions for continuous improvement.Have a great start to the weekCordially
2/10 Terrible
Mark Douglas, 100 mile house
Oct 15, 2023
Mark Douglas
Stayed 5 nights in Oct 2023
Response from Guest Service Manager on Nov 6, 2023
Good morning Mr. DouglasWe appreciate you having answered the satisfaction survey, rest assured that we will continue working on actions for continuous improvement.Have a great start to the weekCordially
Response from Guest Service Manager on Oct 9, 2023
Dear Robert, First of all, receive a great greeting from the Fiesta Inn Oaxaca Family.Likewise, we greatly appreciate you taking a few minutes of your valuable time, your comments are very valuable to us, we are very pleased that everything was very good during your stay, without a doubt it is a great motivation for everyone.Hoping to have you back soon in this second home, we continue to serve you.Cordially
Response from Gerencia de Servicio al Huésped on Oct 4, 2023
Estimada Deisi; antes que nada reciba un gran saludo de la Familia Fiesta Inn Oaxaca De igual forma agradecemos ampliamente el haberse tomado unos minutos de su valioso tiempo, sus comentarios son muy valiosos para nosotros, nos da mucho gusto que todo haya estado muy bien durante su estancia, sin duda alguna es una gran motivación para todos. Esperando tenerle pronto de regreso a esta su segunda casa seguimos a sus órdenes. Cordialmente
Very good experience at Fiesta Inn hotel. Very friendly people. Amazing breakfast !! They have a shuttle to Oaxaca downtown, which leaves at 8 and returns at 5, very convenient!
Ale
Stayed 3 nights in Sep 2023
Response from Guest Service Manager on Sep 7, 2023
Dear Ale; first of all receive a big greeting from the Fiesta Inn Oaxaca FamilyIn the same way, we greatly appreciate having taken a few minutes of your valuable time, your comments are very valuable to us, we are very pleased that everything went very well during your stay, without a doubt it is a great motivation for everyone.Hoping to have you back soon in this your second home, we continue at your service.Cordially
8/10 Good
Manuel
Traveled with family
Aug 17, 2023
Liked: Cleanliness, staff & service, amenities
En general bien, el restaurant fue de lo mejor, pero el lavamanos y la regadera se llenaban de agua y el aire acondicionado suena muy fuerte.
Manuel
Stayed 4 nights in Aug 2023
Response from Gerencia de Servicio al Huésped on Aug 19, 2023
Muy buen día Estimado Manuel. A nombre de toda la familia Fiesta Inn Oaxaca queremos agradecerle el tiempo que nos dedicó al compartirnos su encuesta de servicio, así como la oportunidad de ser sus anfitriones durante su visita a Oaxaca. Como siempre agradecemos sus comentarios y mismos que han sido compartidos con todos nuestros colaboradores para que siempre tengan esa constancia . Agradecemos el tenerlo en este destino su casa año con año realmente siempre apreciamos su elección. No olvide que esta es su casa en donde estaremos siempre al pendiente de usted asegurándonos de brindarle un servicio de deleite como el que se merece.Cordialmente
4/10 Poor
Rigoberto, San Bernardino
Aug 14, 2023
Rigoberto
Stayed 1 night in Aug 2023
Response from Gerencia de Servicio al Huésped on Sep 7, 2023
Estimado Rigoberto, a nombre de la familia Fiesta Inn Oaxaca agradecemos el haberse tomado unos minutos de su valioso tiempo para contestarnos la encuesta de satisfacción, su opinión es muy importante para nosotros. Esperamos tenerle pronto de regreso para ofrecerle un mejor servicio como el que usted se merece. Cordialmente
The facilities were clean and beautiful. The staff was very friendly and went above and beyond to make sure all our needs were met. Only 10 minutes from the airport.
Irene
Stayed 1 night in Aug 2023
Response from Guest Service Manager on Aug 7, 2023
Dear Irene; first of all receive a big greeting from the Fiesta Inn Oaxaca FamilyIn the same way, we greatly appreciate having taken a few minutes of your valuable time, your comments are very valuable to us, we are very pleased that everything went very well during your stay, without a doubt it is a great motivation for everyone.Hoping to have him back to his second home soon, we continue under his orders.Cordially
10/10 Excellent
Juan
Jul 30, 2023
Juan
Stayed 6 nights in Jul 2023
Response from Gerencia de Servicio al Huésped on Aug 19, 2023
Estimado Juan; antes que nada reciba un gran saludo de la Familia Fiesta Inn Oaxaca De igual forma agradecemos ampliamente el haberse tomado unos minutos de su valioso tiempo, sus comentarios son muy valiosos para nosotros, nos da mucho gusto que todo haya estado muy bien durante su estancia, sin duda alguna es una gran motivación para todos. Esperando tenerle pronto de regreso a esta su segunda casa seguimos a sus órdenes. Cordialmente
10/10 Excellent
SARAI
Traveled with family and small children, Traveled with family
We loved our stay. All the staff are very friendly and go out of their way to help. We will be back next summer!
SARAI
Stayed 14 nights in Jul 2023
Response from Guest Service Manager on Jul 31, 2023
On behalf of the entire Fiesta Inn Oaxaca family, we want to thank you for the time you took to share your service survey with us, as well as the opportunity to be your hosts during your visit to Oaxaca.As always, we appreciate your preference and all our colleagues will always do what is in our power to make your stay very pleasant.Do not forget that this is your home where we will always be aware of you, making sure to provide you with a delightful service like the one you deserve.Cordially
Excellent customer service. They went beyond in their service. Excellent breakfast buffet.
manuel
Stayed 1 night in Jul 2023
Response from Guest Service Manager on Jul 31, 2023
Dear Manuel; first of all receive a big greeting from the Fiesta Inn Oaxaca FamilyIn the same way, we greatly appreciate having taken a few minutes of your valuable time, your comments are very valuable to us, we are very pleased that everything went very well during your stay, without a doubt it is a great motivation for everyone.Hoping to have him back to his second home soon, we continue under his orders.Cordially
10/10 Excellent
SONIA
Jul 14, 2023
SONIA
Stayed 1 night in Jul 2023
Response from Gerencia de Servicio al Huésped on Aug 3, 2023
Estimada Sonia; A nombre de la Familia Fiesta Inn Oaxaca agradecemos el tiempo que nos dedicó al contestarnos la encuesta de satisfacción, sus comentarios son muy importantes para nosotros. Nos da mucho gusto que haya disfrutado de su estancia.Esperando tenerle pronto de regreso a esta su segunda casa seguimos a sus órdenes.Cordialmente,
The staff is amazing, kind and servicing the only inconvenience is the location too far and expensive if we like to any tourist place so you have to spend money for moving around
Octavio
Stayed 4 nights in Jul 2023
Response from Guest Service Management on Jul 13, 2023
Dear Octavio; first of all receive a big greeting from the Fiesta Inn Oaxaca FamilyIn the same way, we greatly appreciate having taken a few minutes of your valuable time, your comments are very valuable to us, we are very pleased that everything went very well during your stay, without a doubt it is a great motivation for everyone.Hoping to have him back to his second home soon, we continue under his orders.Cordially
10/10 Excellent
Robbie
Traveled with family
Jun 20, 2023
Nice place to stay
Robbie
Stayed 1 night in Jun 2023
Response from Guest Service Management on Jun 21, 2023
Good afternoon Robbie; It was a pleasure having you in this second home, your comments are very important to us as they undoubtedly help us improve, thank you very much for sharing your experience with us.Cordially
Very clean and quiet hotel. AC super cold when it was more than 90• outside. Pool is heated just right for the afternoon to relax.
Carlos Alberto
Stayed 3 nights in Jun 2023
Response from Guest Manager Service on Jun 16, 2023
Dear Carlos; first of all receive a big greeting from the Fiesta Inn Oaxaca FamilyIn the same way, we greatly appreciate having taken a few minutes of your valuable time, your comments are very valuable to us, we are very pleased that everything went very well during your stay, without a doubt it is a great motivation for everyone.Hoping to have you back soon in this your second home, we continue at your service.Cordially
Response from Gerencia de Servicio al Huésped on Jun 13, 2023
Estimado Mark; antes que nada reciba un gran saludo de la Familia Fiesta Inn Oaxaca De igual forma agradecemos ampliamente el haberse tomado unos minutos de su valioso tiempo, sus comentarios son muy valiosos para nosotros, nos da mucho gusto que todo haya estado muy bien durante su estancia, sin duda alguna es una gran motivación para todos. Esperando tenerle pronto de regreso a esta su segunda casa seguimos a sus órdenes. Cordialmente
This is a great place to stay. Modern updates, good food in the restaurant, waking distance to the mall, fast food or sams club. The staff were great too.
Robbie
Stayed 2 nights in Jun 2023
Response from Guest Service Management on Jun 10, 2023
Dear Mr. Robbie; On behalf of the entire Fiesta Inn Oaxaca family, we want to thank him for the time he dedicated to us by sharing his valuable comments through this satisfaction survey, as well as the opportunity to host him during his visit to Oaxaca.We greatly appreciate your preference and rest assured that all of us who work here will do everything in our power to make your stays very pleasant.Do not forget that this is your home where we will always be aware of you, making sure to provide you with a delightful service like the one you deserve.Cordially
Response from Gerencia de Servicio al huésped on May 31, 2023
Estimado Marcio; a nombre de toda la familia Fiesta Inn Oaxaca queremos agradecerle el tiempo que nos dedicó al compartirnos sus valiosos comentarios a través de esta encuesta de satisfacción, así como la oportunidad de ser sus anfitriones durante su visita a Oaxaca.Apreciamos mucho su preferencia y tenga la seguridad que todos los que aquí laboramos haremos todo lo que esté en nuestras manos para que sus estadías sean muy placenteras.No olvide que esta es su casa en donde estaremos siempre al pendiente de usted asegurándonos de brindarle un servicio de deleite como el que se merece.Cordialmente
10/10 Excellent
elva
Traveled with family
May 24, 2023
Liked: Cleanliness, staff & service
Staff is very accommodating and go above and beyond.
elva
Stayed 4 nights in May 2023
Response from Gerencia de Servicio al Huésped on May 24, 2023
Estimada Elva; antes que nada reciba un gran saludo de la Familia Fiesta Inn Oaxaca De igual forma agradecemos ampliamente el haberse tomado unos minutos de su valioso tiempo, sus comentarios son muy valiosos para nosotros, nos da mucho gusto que todo haya estado muy bien durante su estancia, sin duda alguna es una gran motivación para todos. Esperando tenerle pronto de regreso a esta su segunda casa seguimos a sus órdenes. Cordialmente,
Response from Gerencia de Servicio al Huésped on Apr 22, 2023
A nombre de toda la familia Fiesta Inn Oaxaca queremos agradecerle el tiempo que nos dedicó al compartirnos sus valiosos comentarios a través de esta encuesta de satisfacción, así como la oportunidad de ser sus anfitriones durante su visita a Oaxaca.Apreciamos mucho su preferencia y tenga la seguridad que todos los que aquí laboramos haremos todo lo que esté en nuestras manos para que sus estadías sean muy placenteras.No olvide que esta es su casa en donde estaremos siempre al pendiente de usted asegurándonos de brindarle un servicio de deleite como el que se merece.Cordialmente
Staff is very friendly.Always very accomodating.
This time there was one issue:/
While taking a shower the drain
Juan
Stayed 1 night in Feb 2023
Response from Gerencia de Servicio al Huésped on Feb 22, 2023
Estimado Juan; A nombre de toda la familia Fiesta Inn Oaxaca queremos agradecerle el tiempo que nos dedicó al compartirnos su encuesta de servicio, así como la oportunidad de ser sus anfitriones durante su visita a Oaxaca.Apreciamos mucho como siempre su preferencia y todos nuestros compañeros y compañeras siempre harán lo que esté en nuestras manos para que sus estadías sean muy placenteras.No olvide que esta es su casa en donde estaremos siempre al pendiente de usted asegurándonos de brindarle un servicio de deleite como el que se merece.Cordialmente
Response from Guest Service Management on Dec 11, 2022
Miss. Sonia On behalf of the entire Fiesta Inn Oaxaca family, we want to thank you for the time you took to share your service survey with us, as well as the opportunity to be your hosts during your visit to Oaxaca.As always, we appreciate your preference and all our colleagues will always do what is in our power to make your stay very pleasant.Do not forget that this is your home where we will always be aware of you, making sure to provide you with a delightful service like the one you deserve.Cordially
2/10 Terrible
Luke
Nov 4, 2022
Liked: Cleanliness, staff & service
I didn’t receive any of vip perks. Are in restaurant but wouldn’t allow me to charge to room so I never received the discount. Couldn’t check in early
Luke
Response from Gerencia de Servicio al Huésped on Nov 5, 2022
Buenas tardes Estimado Luke, a nombre de la familia Fiesta Inn Oaxaca agradecemos ampliamente sus comentarios, lamentamos mucho lo que nos comenta , tenga la seguridad que seguiremos trabajando en acciones de mejora para que esto no vuelva a suceder ya que ustedes son lo más importante para nosotros y sus comentarios nos ayudan a mejorar.Cordialmente
Response from Gerencia de Servicio al Huésped on Jun 30, 2022
Estimada Lorena; antes que nada reciba un gran saludo de la Familia Fiesta Inn Oaxaca
De igual forma agradecemos ampliamente el haberse tomado unos minutos de su valioso tiempo, sus comentarios son muy valiosos para nosotros, nos da mucho gusto que todo haya estado muy bien durante su estancia, sin duda alguna es una gran motivación para todos.
Esperando tenerle pronto de regreso a esta su segunda casa seguimos a sus órdenes.
Cordialmente