All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 227 out of 1000 reviews" "
10 - Excellent
227
Rating 8 - Good. 404 out of 1000 reviews" "
8 - Good
404
Rating 6 - Okay. 264 out of 1000 reviews" "
6 - Okay
264
Rating 4 - Poor. 72 out of 1000 reviews" "
4 - Poor
72
Rating 2 - Terrible. 33 out of 1000 reviews" "
2 - Terrible
33
7.4/10
Cleanliness
7.8/10
Staff & service
7.6/10
Amenities
7.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
8/10 Good
Adelle
May 25, 2024
Liked: Cleanliness, staff & service, amenities
Older property in Chiba close to Narita airport.
Free airport shuttle round trip sealed the deal for me.
Limited public transportation available to get around the area.
I read the reviews and the website and it looked like a decent place to stay….WARNING!!!!! It’s not!!
Walls and doors are paper thin and you the hallway echos everything. My room was close to the elevator and I could hear every suitcase roll over the bumps and people yelling and screaming and talking in the hallway all night. I had to call the front desk twice. There were no USB slots to charge devices (hint, there’s one behind the TV if you need one) I don’t usually leave reviews but this had to have been the worst stay at a hotel I have ever had for $11,000yen. Stay away in my opinion!
This was a lovely property to stay at, convenient to the airport with the shuttle and equally convenient with a short walk on a quiet street to the historic area and temple in Narita. The room was small but efficient in the layout and water was super hot to melt away the jetlag! A great place to regroup after a long international flight.
Thank you very much for using The Hedister Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to using your service again.
The staff was very helpful in assisting/guiding me as I am departing very early in the morning. The hotel does provide free shuttlebus to Narita airport, but I had to leave way earlier.
GUO FU
Stayed 1 night in Feb 2024
Response from koizumi on Mar 13, 2024
Thank you very much for using The Hedister Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to using your service again.
Thank you very much for using The Hedister Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to using your service again.
10/10 Excellent
Muhammad Heidir, Singapore
Traveled with family and small children, Traveled with family
Good location and cleanliness. Take note that bus from hotel to airport starts from 7.30am with a pause between 10.30am till 14.30pm. From airport to hotel only starts at 14.55 in T2. Outside of these hours, you can take the train, one stop to Narita Station.
Muhammad Heidir
Stayed 2 nights in Dec 2023
Response from Koizumi on Dec 26, 2023
Thank you very much for using The Edister Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to using your service again.
I dont understand the low reviews. This is a budget hotel. And me being an american this hotel was above my expectations. Its an older building but the staff were very kind. Greeting me every morning! They clean daily! My experience was a 10/10 and i would gladly recommend this location to others arriving at narita. The 7 eleven is walkable and also there is a supermarket nearby! Lots of food options! And a steak restaurant directly in front. My stay was amazing!
Coriana
Stayed 3 nights in Dec 2023
Response from Koizumi on Dec 26, 2023
Thank you very much for using The Edister Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to using your service again.
Great hotel for flight lay over, free shuttle bus to Narita airport. Walkable to surrounding hot spot. Clean room, helpful staff, and fresh breakfast. I'm happy with my short stay
min
Stayed 2 nights in Dec 2023
Response from OMURA on Dec 5, 2023
Thank you very much for using The Edister Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to using your service again.
8/10 Good
Yan
Dec 1, 2023
Yan
Stayed 1 night in Nov 2023
Response from OMURA on Dec 5, 2023
Thank you very much for using The Edister Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to using your service again.
8/10 Good
MAHENDRA
Nov 9, 2023
MAHENDRA
Stayed 1 night in Nov 2023
Response from WATANABE on Nov 19, 2023
Thank you for your valuable feedback.We look forward seeing you again.
8/10 Good
WAFAA
Traveled with family and small children, Traveled with family
Very friendly staff, good shuttle service, bus stop very near, mall 200 meters walk, great breakfast buffet, clean room. Only noise insulation to other rooms is not really good, also noisy room doors.
Joniza
Stayed 2 nights in Sep 2023
Response from WATANABE on Nov 19, 2023
Thank you for your valuable feedback. And we apologize for inconvenience about a door noise.We look forward to seeing you again.
10/10 Excellent
ian
Sep 20, 2023
ian
Stayed 1 night in Sep 2023
Response from WATANABE on Nov 19, 2023
Thank you for your valuable feedback.We look forward to see you again.
Clean and convenient for a stay close to the airport, very accommodating during the day of the flight, was able to get free included baggage storage while we waited for our flight and great transportation to the airport.
Robin
10/10 Excellent
Nevyn
Sep 3, 2023
Nevyn
Stayed 1 night in Aug 2023
Response from WATANABE on Nov 19, 2023
Thank you for your valuable feedback.We look forward to see you again.
Wall are thin and noise from other rooms (talking, water running, etc.) can be heard. Nice restaurants in the area.
Free morning (6:30 - 10:30) limousine bus to the airport.
the breakfast was great. Everything was fine in the room except the bathroom. Black mold around the in-wall soap shelf and dotting other places. The pipe between the flush tank and toilet leaked quite a bit. Also found the panties of a previous guest draped over the shower curtain rail.
Cory
Stayed 1 night in Aug 2020
8/10 Good
Verified traveler
Sep 5, 2020
Liked: Cleanliness, staff & service
room and bathroom a little small, difficult to move in, but helpful staff and got a good price
Verified traveler
Stayed 1 night in Sep 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on Sep 9, 2020
Thank you for staying with us this time.
We'll wait for you to come again.
6/10 Okay
Mark, Lynchburg
Traveled with family
Jun 14, 2020
Liked: Staff & service
The room was nice and clean. The carpets could use cleaning in the halls and elevator.
Mark
Stayed 1 night in Jun 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on Jun 18, 2020
Thank you for staying with us this time.
We apologize for any inconvenience.
We will improve and provide better service as soon as possible.
Good place if you need to stay near Narita airport. Free shuttle to and from airport. 20 minutes away. Look for hotel buses area and check times to hotel.
Rooms are small but quiet and comfortable beds.
Small Aeon mall about 500 meters with large grocery store and food court.
Large Aeon mall 2 kilometers away, walking distance. I walked there and returned in taxi. (Cost me 1,100 yen)
Naritasan temple less than 2 kilometers away, nice walk there.
Verified traveler
Stayed 2 nights in Mar 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on Mar 30, 2020
Thank you for staying with us this time.
We'll wait for you to come again.
Very clean, nice staffs and great location. Free bus ride to the airport was nice too
Verified traveler
Stayed 1 night in Nov 2018
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on Mar 24, 2020
Thank you for staying with us this time.
We'll wait for you to come again.
6/10 Okay
Dawn
Mar 12, 2020
Liked: Cleanliness, staff & service
Easy stopover.
Quick stopover- airport transfer available. All very easy. Restaurant was closed but easy walking to other eateries.
Dawn
Stayed 1 night in Mar 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on Mar 16, 2020
Thank you for staying with us this time.
Inconvenience has occurred due to the effects of the coronavirus.
We'll wait for you to come again.
6/10 Okay
Verified traveler
Traveled with partner
Mar 12, 2020
Liked: Staff & service
Disliked: Cleanliness, amenities
Fantastic welcoming staff. This property need to be cleaned properly; my bathroom walls in particular were moldy, the bathroom vent had clumps of dust hanging just centimeters from my head above the shower. The beds were the hardest most lumpy beds i have slept on before with terrible pillows. I must say, the staff were absolutely wonderful and very friendly. All in all, i would blook somewhere else next time.
Verified traveler
Stayed 1 night in Mar 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on Mar 16, 2020
Thank you for staying with us this time.
We apologize for any inconvenience.
We will improve and provide better service as soon as possible.
6/10 Okay
Verified traveler
Business traveler
Mar 7, 2020
You use your door keycard to operate all your lights and power inside the room also. When you remove the card to turn the lights off to sleep, it also isolates the power to any outlets. This can be a problem especially if you are charging your phone and also using it as your main alarm clock.
Verified traveler
Stayed 1 night in Mar 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on Mar 8, 2020
Thank you for staying this time.
There was not enough information. I'm sorry.
The switch next to the bed can be turned on or off even when the room key is inserted.
We'll wait for you to come again.
The free airport shuttle from and back to the airport was very nice. The room and toiletry supplies were very adequate and of course the Japanese soaking tub is awesome. We liked being able to take a walk to the nearby temples.
David
Stayed 1 night in Mar 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on Mar 8, 2020
Thank you for staying with us this time.
We'll wait for you to come again.
The staff was great when we arrived. Very kind and helpful. The room was a bit dated but the general look of the hotel was appealing. The room was great, very functional and exactly what I needed. I enjoyed my stay and will stay again.
Jules
Stayed 1 night in Mar 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on Mar 8, 2020
Thank you for staying with us this time.
We'll wait for you to come again.
Staff was nice & promptly answered questions through email. Shuttle was convenient, though it would be nice if there was an earlier pick-up time from the airport to the hotel.
Kae
Stayed 1 night in Jan 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on Feb 7, 2020
Thank you for staying with us this time.
We'll wait for you to come again.