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Reviews of Mercure Nantes Centre Gare

4 out of 5
Mercure Nantes Centre Gare
50-51 Quai Malakoff, Nantes, Loire-Atlantique

Reviews

8.2

Very Good

Rating 10 - Excellent. 163 out of 448 reviews" "
Rating 8 - Good. 187 out of 448 reviews" "
Rating 6 - Okay. 65 out of 448 reviews" "
Rating 4 - Poor. 25 out of 448 reviews" "
Rating 2 - Terrible. 8 out of 448 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

RAMESH MOHAN, PALATINE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to train station but on the other side of tourist attractions. Small rooms, Hall Way decor is too dark and not welcoming.
Stayed 3 nights in Dec 2023
Response from Nicolas receptionist on Feb 11, 2024
Hi RameshThank you so much for sharing your experience. We are extremely pleased to know that you enjoyed your stay among us and hope you see again at the hotel soon.Best regards

10/10 Excellent

Kimberley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so amazing and helpful! Thank you so much!!
Stayed 3 nights in Nov 2023
Response from Nicolas receptionist on Dec 9, 2023
Hi KimberleyThank you so much for your lovely comment. We are extremely pleased to know that you enjoyed your stay among us and hope you see again at the hotel soon.Best regards

8/10 Good

Sunghwan

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the hotel for 6 days in August 2023. I was a bit worried about the noise from the trains since the hotel is located right next to the Gare de Nantes. Fortunately, the noise was not an issue in my room that was facing the canal. However, it may be different in rooms that face the railway station or the rail tracks. The hotel is a 10 minutes' walk to the old downtown. The surrounding area (the south station) is quite well kept. The breakfast was fine with good selections. If you can add breakfast at a low price (say, $10 per person per day), I would strongly recommend it. I ask the hotel to serve hot potatoes, which are not expensive but filling.
Stayed 5 nights in Aug 2023
Response from Nicolas receptionist on Sep 16, 2023
Hi SunghwanWe are delighted that you had a pleasant stay in our hotel and that you have noticed all that made the Spirit Mercure: modern comfort, quality services and especially our staff is always listening customer requests.Comments like your reward our efforts and motivate us even more to always satisfy our customers.Best regards

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, parking in its property is great.
Stayed 1 night in Aug 2023
Response from Nicolas rceptionist on Sep 3, 2023
Hi ThimothyThank you for your very positive comments about the location of the hotel, the effectiveness of teams, and cleanliness.Sincerely

8/10 Good

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Nicolas réceptionniste on Sep 3, 2023
Bonjour ChristianMerci beaucoup de partager votre expérience. Nous sommes très heureux de savoir que vous avez apprécié votre séjour parmi nous et nous espérons vous revoir bientôt à l'hôtel.

10/10 Excellent

Jacy

Stayed 1 night in Aug 2023
Response from Nicolas réceptionniste on Sep 22, 2023
Bonjour JacySuite de votre séjour chez nous, vous avez eu l’amabilité de nous faire part de vos appréciations sur la qualité de nos services et nous vous en remercions.Nous sommes vraiment ravis que vous ayez passé un bon séjour dans notre établissement.Des messages comme le votre, récompensent nos efforts quotidiens pour satisfaire nos clients.Nous espérons avoir le plaisir de vous accueillir de nouveau dans notre établissement, et nous vous prions d’agréer, Madame, l’expression de nos sentiments les meilleurs.Belle journée

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast with reasonable price.
Stayed 3 nights in Aug 2023
Response from Nicolas receptionist on Sep 3, 2023
Hi CarmenA big thank you for your message of satisfaction, I transmit to the whole team!

6/10 Okay

isabelle

Traveled with family
Liked: Cleanliness
Stayed 14 nights in Aug 2023
Response from Nicolas réceptionniste on Aug 30, 2023
Bonjour IsabelleUn grand merci pour votre commentaire. Votre satisfaction est notre plus belle récompense !Au plaisir de vous revoir.Très Cordialement.

10/10 Excellent

Malcolm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with easy access to Nantes trams (three minutes' walk across the station). Really good breakfasts, staff who seem to care. I would recommend this hotel to anyone visiting Nantes.
Stayed 3 nights in Aug 2023
Response from Nicolas receptionist on Aug 30, 2023
Hi MalcolmHello, Thank you for your comments. I'm glad you appreciated the convenient location of the hotel and the quality of care and services. See you soon in Nantes

6/10 Okay

Dania

Thanks for being helpful
Stayed 5 nights in Aug 2023
Response from Nicolas réceptionniste on Aug 9, 2023
Hi DaniaNo problem.Warm regards

6/10 Okay

Ron

Stayed 1 night in Jul 2023
Response from Nicolas réceptionniste on Aug 9, 2023
Bonjour RonMerci beaucoup de partager votre expérience.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only some of the breakfast staff were a bit stoney faced and moody, but overall , everyone and thing was great.
Stayed 1 night in Jul 2023
Response from Nicolas réceptionniste on Jul 12, 2023
Hi MichelA very big thank you for your positive comment! See you very soon on Nantes, Best regards

8/10 Good

lola, Sugar Land

Liked: Cleanliness
Comfortable
Stayed 1 night in Jun 2023
Response from Nicolas réceptionniste on Jun 13, 2023
Bonjour LolaMerci beaucoup de partager votre expérience. Nous sommes très heureux de savoir que vous avez apprécié votre séjour parmi nous et nous espérons vous revoir bientôt à l'hôtel.Belle journée

10/10 Excellent

Michelle

Stayed 1 night in Apr 2023
Response from Nicolas réceptionniste on May 3, 2023
Bonjour MichelleMerci beaucoup de partager votre expérience. Nous sommes très heureux de savoir que vous avez apprécié votre séjour parmi nous et nous espérons vous revoir bientôt à l'hôtel.Belle journéeNicolas réceptionniste

10/10 Excellent

katsuhito

Stayed 1 night in Aug 2022

10/10 Excellent

Samantha

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great stay but price of breakfast for child crazy!
Made the mistake of not checking price of breakfast, as our arrival flight was delayed and very late in..... Buffet breakfast was lovely, however €17 euro per head (same price for a child).....nearly died of shock!!! Room needs a proper hoovering around perimeter. Nice size and bathroom immaculate. Would stay again.... But not have breakfast!!!
Stayed 3 nights in Jun 2022
Response from Luna réceptionniste. on Jul 2, 2022
Hi Samantha, After staying at our hotel, you kindly give us your comments on the quality of our services and we thank you. We are really glad you had a good stay in our hotel. Messages like yours reward our daily efforts to satisfy our customers. We look forward to welcome you again in our hotel, and we ask you sincerely, the best expression of our feelings. Luna receptionist.

2/10 Terrible

Mr J G

Liked: Cleanliness
Disliked: Staff & service
Disappointed
I know and like the Mercure brand. But this is the one Mercure hotel I will not be returning to. Expensive (twice the price of the Mercure I stayed in the previous night. Small room. Didn’t like the glass shower room. Check in terrrible. There was a conference that had taken over reception and I was turned away but found a man with a pc in the bag checking in non-conference guests. Only good point was the magnifying shaving mirror in the bathroom. Will not return but will continue to use other Mercure hotels.
Stayed 1 night in Mar 2022
Response from Nicolas réceptionniste on May 7, 2022
Good evening Sir. Thank you for your comment. I am sincerely sorry that you have not had entiére satisfaction during your stay at the hotel. These annoyances are unusual and I hope you will trust us again to prove it. Waiting to welcome you. very Sincerely Kind regards Nicolas receptionist

4/10 Poor

Didier

Stayed 2 nights in Feb 2022

10/10 Excellent

Barbara

Stayed 1 night in Oct 2021
Response from Tout l'équipe. on Nov 1, 2021
Chère Barbara, Merci beaucoup de partager votre expérience. Nous sommes très heureux de savoir que vous avez apprécié votre séjour parmi nous et nous espérons vous revoir bientôt à l'hôtel.

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. Fantastic breakfast.
Lovely hotel. The staff were always helpful and most had very good English. The breakfast buffet was probably one of the best I've seen with the option of cooking your own free eggs and pancakes.
Stayed 11 nights in Sep 2021
Response from Güendalina on Oct 6, 2021
Hi Christopher, Thank you very much for you comments after your staying in our Hotel. It is very important for us to read words as yours. Kindly,

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and parking
The hotel is well located for the town centre and excellent for the station. The rooms are modern and clean but a little small, OK for an overnight stay but you wouldn't want to stay much longer. The FREE parking is excellent and is a real bonus. All in all we could not complain.
Stayed 1 night in Sep 2021
Response from Güendalina on Oct 5, 2021
Cher client, Merci beaucoup de partager votre expérience. Nous sommes très heureux de savoir que vous avez apprécié votre séjour parmi nous et nous espérons vous revoir bientôt à l'hôtel,

8/10 Good

Etienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located with AC, great option with the present heat wave...
Stayed 1 night in Aug 2020
Response from La réception on Aug 9, 2020
Hello Etienne, Thank you for your great comment. We are glad to read that you enjoyed your stay with us, with the AC for sure! Awaiting to welcome you soon, Sincerely.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from La réception on Jun 23, 2020
Bonjour, Nous vous remercions infiniment pour votre excellente note suite à votre séjour chez nous. Votre satisfaction est notre plus belle récompense. Nous serions ravis de pouvoir vous accueillir de nouveau chez nous.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice central place for us close to the train station and the airport bus stop and an easy walk to Nantes tourist attractions.
Stayed 1 night in Feb 2020
Response from La réception on Jun 24, 2020
Hello Julie, Thank you for the great review about your stay in our hotel! We hope to see you soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Aude - Réceptionniste on Dec 25, 2019
Bonjour, Merci beaucoup de nous faire partager votre expérience chez nous! Votre satisfaction est notre récompense, nous faisons de notre mieux pour vous apporter le meilleur chaque jour. Au plaisir de vous accueillir de nouveau!

8/10 Good

Liz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good. The room was pleasant snd comfortable but the bathroom isn't sufficiently private with only a large glass screen and a clear but murky curtain between the bed and bathroom which means you can see a very clear outline of anyone showering. This lack of privacy would put me off a bit. The staff were very nice but the reception desk was empty a few times when I was looking for someone. They were very helpful when there. Would have liked conditioner for hair also and a bath hat. Overall the stay was very good and I was very happy. The place was clean and nicely decorated with a funky style. Breakfast was excellent.
Stayed 2 nights in Nov 2019
Response from The Reception on Dec 10, 2019
Dear Mme, Thanks for your answer, we'll take your comments in consideration, in order to make you more comfortable for next time. We hope to see you soon in the Hotel.

10/10 Excellent

Xavier, Pau

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location welcoming staff. Good choice for breakfast
Stayed 2 nights in Nov 2019
Response from Aude - Receptionnist on Dec 25, 2019
Dear, Thank you for your comment. We are glad to see that you had a pleasant stay with us. We hope to see you again very soon in our establishment during a future stay! Regards.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We liked the location and the facilities on the ground floor. Staff on reception were very helpful in resolving any problems / issues. Room was smaller than other Mercure hotels we have stayed in. Needing an "open" window instead of aircondition we found it a little noisy - aircraft or trains depending on wind direction - also the late night revellers on the canal restaurants opposite the hotel.
Stayed 3 nights in Oct 2019
Response from Aude - Receptionnist on Dec 25, 2019
Dear, Thank you for taking the time to share your experience in our hotel. We are glad that you enjoyed your stay. We also appreciate your remarks. They allow us to improve our quality. We will share them with our team in order to better satisfy you. We hope to see you again very soon, Sincerely

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for catching trains. Friendly staff and very clean.
Stayed 1 night in Jul 2019
Response from Aude - Receptionnist on Dec 25, 2019
Dear, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon ! Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Aude - Réceptionniste on Dec 25, 2019
Bonjour, Merci beaucoup de nous faire partager votre expérience chez nous! Votre satisfaction est notre plus belle récompense. Au plaisir de vous accueillir de nouveau!

8/10 Good

Myles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Aude - Réceptionniste on Nov 21, 2019
Bonjour, Merci beaucoup pour votre excellente note concernant votre séjour chez nous. Au plaisir de vous revoir bientôt!

8/10 Good

Yoel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and clean. great location. stylish, comfort
Modern and clean. great location. Smallish rooms, but stylish and comfortable.
Stayed 1 night in May 2019
Response from Aude - Receptionnist on Dec 25, 2019
Dear, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon ! Sincerely,

8/10 Good

Verified traveler

Stayed 3 nights in Apr 2019
Response from Aude - Réceptionniste on Dec 25, 2019
Bonjour, Merci beaucoup de nous faire partager votre expérience chez nous! Votre satisfaction est notre plus belle récompense. Au plaisir de vous accueillir de nouveau!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Aude - Réceptionniste on Dec 25, 2019
Bonjour, Merci beaucoup de nous faire partager votre expérience chez nous! Votre satisfaction est notre plus belle récompense. Au plaisir de vous accueillir de nouveau!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Aude - Réceptionniste on Dec 25, 2019
Bonjour, Merci beaucoup de nous faire partager votre expérience chez nous! Votre satisfaction est notre plus belle récompense. Au plaisir de vous accueillir de nouveau!

4/10 Poor

Verified traveler

Stayed 1 night in Dec 2018
Response from Aude - Réceptionniste on Dec 25, 2019
Bonjour, Merci beaucoup de nous faire partager votre expérience chez nous! Votre satisfaction est notre plus belle récompense. Au plaisir de vous accueillir de nouveau!

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2018
Response from Aude - Réceptionniste on Dec 25, 2019
Bonjour, Merci beaucoup de nous faire partager votre expérience chez nous! Votre satisfaction est notre plus belle récompense. Au plaisir de vous accueillir de nouveau!

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, etc.
Mis-advertising notice - Main amenities lists Airport Shuttle but this really means the regular airport shuttle, that costs 9 Euros each way, drops off/picks up 50m from the hotel! Clean, modern hotel that wins big on location - very short walk to anywhere downtown (and the train station, of course). Spacious bed/shower room as well.
Stayed 3 nights in Sep 2018
Response from The reception on Dec 25, 2019
Dear, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nantes Centre Gare. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Clemence on Sep 19, 2018
Merci pour votre commentaire. A très bientôt chez Mercure ! Clemence.M - Service Réception - Hôtel Mercure Nantes Centre Gare

10/10 Excellent

Gill, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City centre hotel close to railway station.
Relaxed atmosphere in this modern city centre hotel. Brilliant buffet breakfast with lots of choices including warm homemade Madeleines! No hesitation in recommending.
Stayed 3 nights in Aug 2018
Response from Clemence on Sep 14, 2018
What a pleasure to read your comments. Many thanks. See you very soon in our fabulous hotel. Clemence.M - Service Réception - Hôtel Mercure Nantes Centre Gare

8/10 Good

Verified traveler

Value for money hotel
Location excellent for both transport links and the city center. Staff very pleasant and helpful Breakfast very good Good value for money
Stayed 1 night in Aug 2018
Response from Clemence on Sep 14, 2018
Many thanks for your comments. It is always a pleasure to read it. We will for sure share to all our team. See you very soon in our hotel. Clemence.M - Service Réception - Hôtel Mercure Nantes Centre Gare

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Shitty Mercure, tiny room, awful view, no charm
Dripping shower woke me at 2am, had to tie a towel around the shower head. Tiny room, could not swing a cat, lumpy pillows, crusty sheets and tiny dry towels. In need of some TLC or just know the thing down and start again. Poor. Very poor.
Stayed 1 night in Aug 2018
Response from Clemence on Sep 14, 2018
Thank you for your comment. And we are sorry your stay did not meet your expectation. For your next stay we recommend you our privilege room it will respond to your all your expectations. See you next time. Clemence.M - Service Réception - Hôtel Mercure Nantes Centre Gare

10/10 Excellent

nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Stayed in Nantes one night. Murcure Center was fantastic. Comfy room, great amnesties, warm staff, and outstanding breakfast. Worth the extra €. Close to light rail and walkable to city center and the island. We’ll be back for our next trip to Nantes!
Stayed 1 night in Jul 2018
Response from Clemence on Sep 14, 2018
Many thanks for your comment. It is always a pleasure to read it. See you very soon. Clemence.M - Service Réception - Hôtel Mercure Nantes Centre Gare

8/10 Good

marilyn, new zealand

Liked: Cleanliness, staff & service
Nantes holiday
Nice hotel although room was incredibly small. Clean & well located. Friendly staff. Shame about the major construction around the building.
Stayed 3 nights in Aug 2018
Response from Clemence on Sep 16, 2018
Thank you for your comment. We advise you to book a privilege room it will respond to your expectations. See you next time. Clemence.M - Service Réception - Hôtel Mercure Nantes Centre Gare

10/10 Excellent

jane, manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Room was a fair size with good sized bathroom. Very comfortable. Everything we needed. Very handy close to the station.
Stayed 1 night in Aug 2018
Response from Clemence on Sep 14, 2018
Many thanks for your comment. It is a pleasure to read it. See you next time. Clemence.M - Service Réception - Hôtel Mercure Nantes Centre Gare

10/10 Excellent

valentina, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the train ststion
Handy to everything, felt very safe there. Nice breakfast, room very quiet.
Stayed 1 night in Aug 2018
Response from Clémence on Aug 6, 2018
Many thanks for your comment. It is always a pleasure to have this kind of comment. See you soon in Mercure Nantes ! Clemence.M - Réceptionniste - Hôtel Mercure Nantes

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
The hotel remedied a mistake on their behalf over the room booked - but it took an hour to finally get what we paid for. I think providing only paper cups and plastic glasses in the room a little mean.
Stayed 4 nights in Jul 2018
Response from Clemence on Sep 14, 2018
Thank you for your comment. And we are sorry that your experience did not meet your expectations. You are not the only one to tell us about the paper cups and plastic glasses so we will for sure think about to change it. Thank you again for your comment. See you next time ! Clemence.M - Service Réception - Hôtel Mercure Nantes Centre Gare

4/10 Poor

Alan, UK

Disliked: Room comfort
Excellent location if you need the railway station
Could be a nice hotel close to railway station but so much work being done at the station would not recommend at the moment. Room fine, with window shut you hear nothing so good. Shower lovely but poor design on door means floods the floor. Air conditioning hopeless ( reported ). Good in communal areas but awful in bedroom which made for bad nights sleep. Breakfast very good
Stayed 2 nights in Jul 2018
Response from Clémence on Jul 30, 2018
Dear guest, All review help us to improve ourself. Railway station is under renovation, but most of the work take place at night. There was exceptional hot season, our A.C struggled to keep pace, sorry for that. We hope to welcome you next time

8/10 Good

Su

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location if arriving by train.
We had picked the location as we knew our arrival would be late evening. As our train was very late (1.30 in the morning), our stay was quite short. We were however made very welcome when we did arrive. It was only a short walk from the south side of the station. Nice view of the river when we woke the next day.It was also very close to the car rental depot (3 min. walk) for collecting our hire car the next morning.
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not the Mercure I'm use to
My 1st stay in 4 days was the 18th April 2018. I had a superior room this night, very clean, mini bar included (water, sodas, juice). Separate toilet to bathroom (bonus!) bathroom had xlnt lighting unlike the rest of the room that had poor lighting even with all the lights on and one lamp globe not working. Again air-conditioning not working (reading other reviews a problem for a number of years) staff look bemused when you tell them but unlike our other room 24 nights later I was able to open the window and let the room cool down. definitely not the same Mercure standards as we have in Australia.
Stayed 1 night in Apr 2018