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Reviews of The Royal Orchid

3.5 out of 5
The Royal Orchid
83A Chembur Govand Road, Chembur, Mumbai, Maharashtra

Reviews

8.0

Very Good

Rating 10 - Excellent. 42 out of 110 reviews" "
Rating 8 - Good. 42 out of 110 reviews" "
Rating 6 - Okay. 14 out of 110 reviews" "
Rating 4 - Poor. 2 out of 110 reviews" "
Rating 2 - Terrible. 10 out of 110 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vikas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024

10/10 Excellent

Pradhyum

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied
Stayed 1 night in Apr 2024

8/10 Good

Indragandhi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy approach and quiet
Stayed 1 night in Feb 2024

10/10 Excellent

Vijaykumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Saurabh

Stayed 3 nights in Jan 2024

2/10 Terrible

Nireeksha

Business traveler
Disliked: Property conditions & facilities
This property looks nothing like what it’s in the pictures. I’ve called Expedia to cancel this reservation several times. Please don’t book from Expedia. Their customer service sucks and they won’t help you with cancellations
Stayed 2 nights in Jan 2024

8/10 Good

Pratik

Stayed 2 nights in Jun 2023

10/10 Excellent

Deidre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem off the street side
Very nice staff. Clean room, comfortable bed and great amenities. Breakfast was good, as was lunch in the restaurant.
Stayed 1 night in Jun 2023

8/10 Good

Abhishek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice n clean property
Stayed 2 nights in May 2023
Response from Sanjay on Jun 12, 2023
Thanks, looking forward to serving you in your next visit

8/10 Good

Piyush

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
I booked this for my parents. The staff was nice and friendly and they helped them a lot. Only room was a bit small but it was clean and neat. The hotel is at very nice place. There are places to eat near by and also hotel breakfast is great.

10/10 Excellent

Sandeep Kumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Service, Clean and Spacious Rooms

10/10 Excellent

Aynthuveetumani

Stayed 1 night in Dec 2022

8/10 Good

Girija Manohar

Traveled with family
Liked: Cleanliness, staff & service, amenities
Every thing is fine, but some issues in the bathroom. Water pressure in the shower is not stable. One moment, scalding hot water comes from the shower and next moment it becomes icecold on its own. That is uncomfortable. The toilet flush is not easy to operate.

10/10 Excellent

Devicharan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
It was good.
Stayed 2 nights in Oct 2022

8/10 Good

Amal

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Booked as one night only but somewhere hidden in it condition "day use from 9am to 6pm". So how is this one night booking, it's con. When I arrived there my booking already cancelled, had to pay extra to stay for the night. IS IT DAY OR NIGHT? I was told it's a software problem. It's a deliberate attempt to CON people like I.
Stayed 1 night in Sep 2022
Response from Sanjay on Sep 29, 2022
Sir, you booked a transit day stay room when you wanted to stay overnight, in the room category its clearly mentioned by expedia, please don't blame expecia for your mistake

2/10 Terrible

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good property , good rooms , would stay here again without any issues
Stayed 2 nights in Jul 2022
Response from Sanjay on Aug 2, 2022
Thanks looking forward

2/10 Terrible

Navdeep

Stayed 1 night in Jul 2022

10/10 Excellent

SukhAman

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s perfect according to my according to my expectations
Stayed 1 night in Jul 2022
Response from Sanjay on Aug 2, 2022
Appreciate

8/10 Good

Anil

Stayed 2 nights in Jun 2022

10/10 Excellent

Sundararajan

Liked: Cleanliness, staff & service, property conditions & facilities
overall stay was good
Stayed 8 nights in Jun 2022
Response from Sanjay on Jun 20, 2022
Thanks a lot

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Royal orchid on Jun 15, 2022
Thanks a lot , looking forward to serving you again.

10/10 Excellent

Neeraj

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
superb experience
Stayed 1 night in May 2022

6/10 Okay

Prerna

Stayed 2 nights in May 2022

10/10 Excellent

Vinayak

Stayed 1 night in Apr 2022

2/10 Terrible

Sai Ravi Sundar Kumar

Stayed 1 night in Mar 2022

10/10 Excellent

Pranav

Stayed 1 night in Mar 2022

2/10 Terrible

Ketan

Stayed 1 night in Mar 2022

8/10 Good

Stephen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was decent and clean. Staff was helpful throughout
Stayed 6 nights in Jan 2022

10/10 Excellent

SRINIVASAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Orchid Chembur - A Great Place to stay
An excellent place to stay for families in heart of Central Mumbai. Service was very good in spite of obvious shortage of staff due to covid. Reception was handling multiple tasks but the team rose to the occasion. We were quite impressed. This was our third stay in the hotel and we have decided to make the hotel our home for future visits. Well done, Hotel Orchid👍
Stayed 2 nights in Nov 2021
Response from sanjay.p on Nov 27, 2021
Thanks a lot Sir, your review means a lot.

6/10 Okay

NATARAJAN

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
not so good staff not trained properly
Stayed 2 nights in Dec 2020

2/10 Terrible

Musharraf Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
feed back
Room not clean. Service very poor. For the standard and comfort the price is exorbitant.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
Nice quiet place in a busy area. Staff was extremely helpful with early checkin, room service. Stayed for 2 days. Has a lot of shopping and dining options. The restuarant attached to the hotel is also good. North India dinners were good, so was the breakfast.checkout was also very smooth and hassle free.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Jan 2020

8/10 Good

Susan N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Orchid Hotel stay
Good and accommodating hotel near shopping and entertainment
Stayed 3 nights in Jan 2020

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chembur Royal Orchid Hotel experience
We were pleasantly surprised by our stay at this hotel. The staff were very accommodating and attentive to our requests. The only real issue is each room allows only two devices for internet connection, thus for two people with their phones cannot add a laptop and the internet is on the slower side. The hotel is near to main shopping areas and has an elevator. Thus all in all was a good stay at the hotel.
Stayed 6 nights in Jan 2020

8/10 Good

Haridas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Convenient Hotel for a Quick stay
Nice hotel for a quick short stay. Service was good. Bathroom drains need to be cleared. Water backs up. Hair Dryer must be installed in rooms. Overall Service is good. Convenient location.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice hotel for a short quick stay
Nice hotel for a quick stay. Convenient location. Bathroom could be better as the drains seem to be clogging and need to be cleared. Hair Dryer must be installed as part of every room. Hotel is short of hair dryers. Service is good.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel for short stay
Convenient hotel in a good location close to shopping and center. Stay was comfortable. Had little hiccup on check in as no rooms were available on early check in. Had to wait, but the manager was nice to get me upgraded although at a steep cost which was a bit of set back. Otherwise, overall service is good. The hotel bathroom drains need to be cleared as they clog and water fills up in the bath area. They seem to be short of hair dryers. Travelers will find it convenient if they stock each room with a hair dryer. For the cost, I think fitting a hair dryer in the room should be reasonable expectation.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent superb great as it was located in prime area
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and staff was very helpful.Breakfast spread was really good and fresh.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Disliked: Amenities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Stayed 4 nights in Nov 2019

8/10 Good

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the stay was for 1 night and found to be comfortable. Since I had liked the stay during my last visit, I preferred to stay at this hotel this time.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Disliked: Amenities
Proximity to the station area is the best part about the hotel . It’s basic clean and works for a night or two .
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was business stay, we'll plan to stay there one more time
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I did'nt like the way the floors were not accessible via stairs,Also while going out from the property the staff asked unnecessary questions like"did you had your breakfast?(in my case breakfast was not included,still that guy asked it) We believe if somebody asks for eating or drinking while going out,It is not good for our journey untill we have it.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

jbs, Bangalore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ceiling fan in room was noisy, needs to be replaced.
Stayed 1 night in Jun 2019