In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Novotel Mumbai International Airport

5 out of 5
Novotel Mumbai International Airport
CTS 1359, Andheri - Kurla Rd, Marol, next to Airport Metro Station, Mumbai

Reviews

8.8

Excellent

Rating 10 - Excellent. 31 out of 53 reviews" "
Rating 8 - Good. 14 out of 53 reviews" "
Rating 6 - Okay. 7 out of 53 reviews" "
Rating 4 - Poor. 0 out of 53 reviews" "
Rating 2 - Terrible. 1 out of 53 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kirti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though traffick was bad on main road coming and leaving hotel, location is good for the airport and plenty of places within walking distance to go and eat and shopping.
Stayed 1 night in Apr 2024
Response from Vishrut Gupta on May 4, 2024
Dear Ms. Kirti,Greetings from Novotel Mumbai International Airport !Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

10/10 Excellent

Soniya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and staff!
Stayed 13 nights in Apr 2024
Response from Vishrut Gupta on May 2, 2024
Dear Ms. Soniya,Greetings from Novotel Mumbai International Airport !Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

6/10 Okay

Parth

Stayed 3 nights in Apr 2024
Response from Rachita Sood on May 13, 2024
Dear Mr. Parth, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Do let us know in case there is anything we can work towards enhancing our guests' stay experience. You can reach us at +91 86578 68771 and share your feedback with us.We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one.Best Regards Rachita SoodGeneral Manager

8/10 Good

Sumita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Vishrut Gupta on Apr 18, 2024
Dear Ms. Sumita, Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Your feedback will be shared with our team as we work to make necessary improvements.We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one.Best Regards Vishrut Gupta General Manager

10/10 Excellent

Avi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great facilities and staff. Everyone is very friendly and everything is clean. As a Westerne, you will be very comfortable here.
Stayed 14 nights in Mar 2024
Response from Vishrut Gupta on Apr 18, 2024
Dear Mr. Avi, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Ralitsa, Birmingham

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and very pleasant!
Stayed 1 night in Apr 2024
Response from Vishrut Gupta on Apr 18, 2024
Dear Ms. Ralitsa, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Ranbir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and it's staff were impeccable, they went above and beyond to assist you.
Stayed 1 night in Mar 2024
Response from Vishrut Gupta on Apr 5, 2024
Dear Mr. Ranbir Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel near the airport that I stayed at for a night. Room was excellent. The corridors on the way to the room were a bit tired look and let it down a bit compared to the room itself. Recommend for a short stop near the airport but probably would stay somewhere else for a longer stay in Mumbai as there are a lot of other lovely hotels that are bigger and better.
Stayed 1 night in Feb 2024
Response from Vishrut Gupta on Feb 29, 2024
Dear Mr. Jon, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Your feedback will be shared with our team as we work to make necessary improvements.We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one.Best Regards Vishrut Gupta General Manager

8/10 Good

Saritha

Stayed 1 night in Feb 2024
Response from Vishrut Gupta on Apr 18, 2024
Dear Ms. Saritha, Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. We strive to provide our guests with the highest level of comfort and luxury, and your insights are invaluable as we continue to enhance our offerings. Your feedback will be shared with our team as we work to make necessary improvements.We look forward to welcoming you again with a promise to make sure that your stay experience will be better than the previous one.Best Regards Vishrut Gupta General Manager

10/10 Excellent

Subhankar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
One of the best overnight stay in Mumbai
Stayed 1 night in Jan 2024
Response from Vishrut Gupta on Feb 1, 2024
Dear Mr. Subhankar, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Harjeet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights in December 2023. Our overall experience was very positive. The staff is very friendly and helpful and they did everything to make our stay comfortable and enjoyable. As we checked in late, there were limited dining options. One suggestion would be to keep the restaurant open at least until 11 or 11:30pm.
Stayed 3 nights in Dec 2023
Response from Vishrut Gupta on Jan 24, 2024
Dear Mr. Harjeet, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Ashish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best and superb staff with sweet and polite behaviour and ready to serve you. Property is well maintained and beautiful Overall it was fun to stay in Novotel international airport hotel Mumbai.
Stayed 1 night in Dec 2023
Response from Vishrut Gupta on Jan 24, 2024
Dear Mr. Ashish, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

2/10 Terrible

Nassir

Disliked: Staff & service
Extremely disappointed
I was arriving at 9 am to the hotel. Because the check in starts from 3 pm I had paid my room from the nigh before even though I would not sleep that night in the room. So I can secure my check in from 9 am. Despite me paying for the room they gave it to someone else and double booked it! So I couldn’t check in when I arrived and had to wait an hour until they could find me an another room!
Stayed 2 nights in Jan 2024
Response from Vishrut Gupta on Jan 17, 2024
Dear Mr. Nassir, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Vishrut Gupta on Jan 17, 2024
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

SEEMA, Woodbridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property inside the hotel Christmas decorations
Stayed 1 night in Dec 2023
Response from Vishrut Gupta on Jan 24, 2024
Dear Ms. Seema, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Joydip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Vishrut Gupta on Dec 30, 2023
Dear Mr. Joydip,Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Akshee

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Vishrut Gupta on Dec 30, 2023
Dear Ms. Akshee, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Neeta

Stayed 1 night in Dec 2023
Response from Vishrut Gupta on Dec 30, 2023
Dear Ms. Neeta, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Good

Amitesh

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Vishrut Gupta on Dec 30, 2023
Dear Mr. Amitesh, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

sarani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located very close to the airport! Helpful staff members. Well maintained property.
Stayed 2 nights in Dec 2023
Response from Vishrut Gupta on Dec 7, 2023
Dear Ms. Sarani,Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Good

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Vishrut Gupta on Nov 23, 2023
Dear Mr. Deepak, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Ramdeo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff service was excellent and food was great...property is in an area that has some defects in the area of noise, appearance and cleanliness.
Stayed 1 night in Nov 2023
Response from Vishrut Gupta on Nov 20, 2023
Dear Mr. Ramdeo Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Ramachandran

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Vishrut Gupta on Nov 16, 2023
Dear Mr. Ramachandran, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Agnieszka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Vishrut Gupta on Nov 13, 2023
Dear Ms. Agnieszka, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

6/10 Okay

Shweta

Liked: Amenities, property conditions & facilities
1. I got served expired cake 2. Didn’t like customer service for ground floor including reception. Absolutely non friendly and helpful
Stayed 2 nights in Oct 2023
Response from Vishrut Gupta on Nov 3, 2023
Dear Ms. Shweta, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Good

INVENTIA

Stayed 1 night in Oct 2023
Response from Vishrut Gupta on Nov 2, 2023
Dear Guest,Greetings from Novotel Mumbai International Airport !Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

8/10 Good

Pravinkumar, Lusaka

Stayed 2 nights in Oct 2023
Response from Vishrut Gupta on Nov 1, 2023
Dear Mr. Kumar, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Good

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern rooms, not sure why you can look straight into the bathroom from the bedroom area through a clear glass wall. Not ideal when sharing with my dad. Luckily we noticed and brought the screen down although it was not obvious how to do it. Also does everything need to be on your phone, the room key? What then happens if your battery runs out. 🙈
Stayed 1 night in Oct 2023
Response from Vishrut Gupta on Oct 26, 2023
Dear Mr. Jaime, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent and staff were friendly.
Stayed 1 night in Sep 2023
Response from Vishrut Gupta on Oct 21, 2023
Dear Mr. Jonathan, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

INVENTIA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Oct 2023
Response from Vishrut Gupta on Oct 19, 2023
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

6/10 Okay

Seemantini

Business traveler
Stayed 1 night in Sep 2023
Response from Vishrut Gupta on Oct 19, 2023
Dear Guest,Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

6/10 Okay

Rahul

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Vishrut Gupta on Sep 30, 2023
Dear Mr. Rahul, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

6/10 Okay

Kiran

Liked: Cleanliness, staff & service, room comfort
Very bad managing of breakfast service. They had let a batch of trainees add to breakfast Queue and it slowed down everything. I understand the situation, but it should have been managed much better
Stayed 2 nights in Sep 2023
Response from Vishrut Gupta on Sep 23, 2023
Dear Ms. Kiran, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help us understand the areas of improvement. Please be rest assured that the feedback has been shared with the concerned team and we shall take necessary measures to ensure that it is not repeated in the future.Please accept our sincere apologies for the inconvenience caused and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Thankachan Pallikkarakaran

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service and Staff
Stayed 1 night in Sep 2023
Response from Vishrut Gupta on Sep 19, 2023
Dear Mr. Pallikkarakaran, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Vishrut Gupta on Sep 19, 2023
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Good

Heidi

Stayed 1 night in Sep 2023
Response from Vishrut Gupta on Sep 17, 2023
Dear Ms. Heidi,Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

6/10 Okay

Abu

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
This hotel is prone to selective deafness.
A decent hotel but not givren to disclosures. I was given a room which was vibrating (actually) and decibel level was close to 200. Of course, the hotel has deaf people on its payroll as none of them acknowledged the sound level...but offered to change my room to another floor - soundless at that. All this was happenning at midnight. A whole night wasted as I was travelling abroad the next day and could not get any rest inspite of paying more than $100.
Stayed 2 nights in Sep 2023
Response from Vishrut Gupta on Sep 11, 2023
Dear Mr. Abu,Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. Please accept our sincere apologies for the inconvenience caused during your stay.We would like you to know that this is not at all reflective of the kind of service and comfort we aim to provide our guests. We understand how inconvenient the noise must have been especially when you have important travel plans next day. Your comfort and satisfaction is of utmost importance to us, and we regret that we fell short of your expectations on this occasion. Be rest assured that the issue has been taken up with the team and we will have the same resolved. We look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

8/10 Good

Milalynne

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay. F & B service needs improvement.
The room is new, spacious, and clean. Front Desk and Housekeeping staff are excellent, except for the operator, who was in a rush. F & B service needs improvement. We had dinner on our first night & the wait staff forgot our 2 dim sum orders. We kept flagging them & they said, "My colleague will take care of you." The staff may have assigned tables, but the one assigned to us was nowhere to be found until I insisted that we'd waited for over 30 minutes already. They ended up not charging us for the dim sum. Breakfast was a better experience, though we may have already been flagged because of our experience during dinner, as they were extra friendly. Overall, a good stay.
the facade
our room
dinner
idli
Stayed 2 nights in Aug 2023
Response from Vishrut Gupta on Sep 10, 2023
Dear Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. Please be rest assured that your feedback with regards to the Food and Beverage Service is being looked to improve the same.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

KSHAMA

Stayed 1 night in Aug 2023
Response from Vishrut Gupta on Sep 10, 2023
Dear Ms. Kshama, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

LEENA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Vishrut Gupta on Sep 10, 2023
Dear Ms. Leena, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

10/10 Excellent

Lalitha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff n awesome breakfast n food….
Stayed 3 nights in Jul 2023
Response from Vishrut Gupta on Jul 21, 2023
Dear Ms. Lalitha,Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Generally Good.
The hotel seems to be quite new and the room condition was also good. The bed could be improved and the shower room's glass door sealing was leaking so need to be checked but condition was good overall. My room was located on 3rd floor, facing to the local subway, probably less than 30m away so there was noise from it. I would ask the room facing different direction for my next stay.
Stayed 2 nights in Jun 2023
Response from Vishrut Gupta on Jul 19, 2023
Dear Guest,Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us.Please be rest assured that your feedback is well noted and has been passed on to the concerned team members so that we can work on the same and improve our services.At Novotel, we strive to make sure that our guests receive the best of our services and such feedbacks help us identify our loop holes and help us work towards them.We look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

10/10 Excellent

SUDARSHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel. Very close to the airport. Exceptional value for the tarrif paid. Conveniently located.
Stayed 1 night in Jun 2023
Response from Vishrut Gupta on Jun 29, 2023
Dear Mr. Sudarshan,Greetings from Novotel Mumbai International Airport !Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
It was too noisy throughout the night. Totally tired. I paid like a 5 star hotel for a 3 star hotel
Stayed 1 night in Mar 2023
Response from Vishrut Gupta on Mar 29, 2023
Dear Guest,Greetings from Novotel Mumbai International Airport !At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed with the key stakeholders and we will ensure that this does not occur in the future.We greatly value your patronage and hope you give us another opportunity to restore your faith in our services.We look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Vishrut Gupta on Mar 6, 2023
Dear Guest,Greetings from Novotel Mumbai International Airport !Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your visit with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.Your feedback goes a long way in motivating our team to continue to deliver exceptional experience for all our guests.The team is looking forward to welcoming you to another memorable experience in the future.Best RegardsVishrut GuptaGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel & Location
Breakfast is very nice. Staff need more attention
Stayed 1 night in Oct 2023
Response from Vishrut Gupta on Nov 16, 2023
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks helps us understand the points where we need improvement. Please be rest assured that your feedback has been shared with the team and we shall work towards taken the corrective measures to make sure that it is not repeated in future.It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Vishrut Gupta on Oct 22, 2023
Dear Guest, Greetings from Novotel Mumbai International Airport ! Thank you for taking the time to share your valuable feedback with us. We at Novotel strive to make sure that our guests receive the best of our services and such feedbacks help and motivates my team to be able the deliver those services. It gives me immense pleasure to know that you had memorable stay with us and we look forward to welcoming you again. Best Regards Vishrut Gupta General Manager

8/10 Good

Nitian

Liked: Cleanliness, staff & service, property conditions & facilities
Ubicacion lejana pero el hotel nuevo
Stayed 3 nights in Sep 2023
Response from Vishrut Gupta on Oct 19, 2023
Dear Mr. Nitian,Greetings from Novotel Mumbai International Airport !Thank You for sharing your valuable feedback with us. We are glad to hear that your stay with us was satisfying. We strive to create unforgettable experiences for our guests, and we are delighted to know that we could do that for you.Once again, thank you for your feedback and we look forward to welcoming you again.Best RegardsVishrut GuptaGeneral Manager