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Reviews of Madison Hotel

4 out of 5
Madison Hotel
1 Convent Rd, Morristown, NJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 643 out of 1001 reviews" "
Rating 8 - Good. 218 out of 1001 reviews" "
Rating 6 - Okay. 65 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

William

Traveled with family
Liked: Cleanliness, property conditions & facilities
man at front desk seemed dismissive during check in. pillows in room were uncomfortable. otherwise great room. restaraunt attached was OK, everything was sticky food was alright nothing spectacular
Stayed 1 night in May 2024
Response from Theresa on May 20, 2024
Hello WilliamThank you for your feedback

10/10 Excellent

Steven, Miami

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great property with excellent restaurants.
Stayed 1 night in May 2024
Response from Theresa on May 18, 2024
Hello StevenThank you for your feedback

10/10 Excellent

Sandra

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Always a great stay!
Stayed 1 night in May 2024
Response from Theresa on May 15, 2024
Hello SandraThank you for your feedback

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience and they gave the $20 voucher for snacks/food.
Stayed 1 night in May 2024
Response from Theresa on May 11, 2024
Hello JunThank you for your feedback

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Theresa on May 11, 2024
Hello GeraldThank you for your feedback

8/10 Good

Gilbert, Manalapan

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Theresa on May 9, 2024
Hello GilbertThank you for your feedback

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
This is our go-to hotel when we're in the area and we literally stay here once or twice a month. We introduced ourselves to Chris & Anna - 2 of the nicest & most talented bartenders. They couldn't have been more helpful & attentive. Mark (manager) is always pleasant and greets every guest with a warm smile. I also got my favorite cosmo from our go-to bartender (Mark) so that made me happy. All in all, we just love our stays at this hotel!!
Stayed 1 night in Apr 2024
Response from Theresa on May 9, 2024
Hello SandraThank you for taking the time and giving us your feedback.We are very honored to have such great employees. They are Gems

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! It’s a beautiful hotel and perfect if you’re taking the train.
Stayed 1 night in Feb 2024
Response from Theresa on May 4, 2024
Hello Patrick Thank you for your feedback

10/10 Excellent

Gene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from checkin to checkout
Stayed 2 nights in May 2024
Response from Theresa on May 4, 2024
Hello GeneThank you for sharing your feedback

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Property located in a residential area near train to NYC.
Stayed 1 night in May 2024
Response from Theresa on May 4, 2024
Hello HowardThank you for your feed back

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quality service. Would definitely come back again.
Stayed 1 night in Apr 2024
Response from Theresa on Apr 29, 2024
Hello KarenThank you for your feedback

10/10 Excellent

Mary, Shaker heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Theresa on Apr 28, 2024
Hello MaryThank you for your feedback

10/10 Excellent

Verushka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, love it!
Response from Theresa on Apr 27, 2024
Hello VerushkaThank you for your stay with us

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Theresa on Apr 27, 2024
Hello JenniferThank you for sharing your feedback

10/10 Excellent

MELISSA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at the beautiful, clean, and comfortable hotel.
Stayed 1 night in Apr 2024
Response from Theresa on Apr 27, 2024
Hello MelissaThank you for your feedback

4/10 Poor

Lori

Traveled with family
It’s a beautiful property. The rooms were great but we didn’t have any hot water for the showers. There were four of us two of us took cold showers and they never did anything about it except saying oh sorry about that. I complain to two different people told them I’d like someone to call me and I never heard from anyone.
Stayed 1 night in Apr 2024
Response from Theresa on Apr 18, 2024
Hello LoriThank you for your feed back. We do apologize for the inconvenience not having hot water caused. The maintenance team will be looking into this.

4/10 Poor

Glen

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The refrigerator did not fit in dresser cabinet. It protruded out. The bathroom sink plug assembly was broke. Almost impossible to empty. For the money, we expect better.
Stayed 1 night in Apr 2024
Response from Theresa on Apr 14, 2024
Hello GlenWe apologize for the inconvenience you experienced during your stay. We will be addressing your concerns with the rest of the management team

10/10 Excellent

Ronald, Baldwinsville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is adjacent to Convent Station on NJ Transit train line making it easy to get in to New York City. Red Dog Tavern (on site) served well prepared food for reasonable price.
Stayed 3 nights in Apr 2024
Response from Theresa on Apr 14, 2024
Hello RonaldThank you for sharing your hotel experience. We look forward to your next visit

10/10 Excellent

krystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable and nice value
Stayed 2 nights in Apr 2024
Response from Theresa on Apr 14, 2024
Hello KrystalThank you for your feedback

10/10 Excellent

Steven

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stewart the over night front desk clerk was amazing, went above and beyond got the wedding party. He is one of the best in the industry, 10/10
Stayed 1 night in Apr 2024
Response from Theresa on Apr 10, 2024
Hello Steven Thank you for your feedback. Stewart is a great asset to our company. we are lucky to have him

10/10 Excellent

David, Providence

Stayed 1 night in Apr 2024
Response from Theresa on May 3, 2024
Hello DavidThank you for your feedback

8/10 Good

Margo

Ty
Stayed 12 nights in Mar 2024
Response from Theresa on Apr 8, 2024
Hello MargoThank you for sharing your feed back

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel. Great Staff. 👍
Stayed 1 night in Apr 2024
Response from Theresa on Apr 8, 2024
Hello PaulThank you for sharing your feed back

10/10 Excellent

Marina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean , nice service, good breakfast. Very cozy room.
Stayed 1 night in Apr 2024
Response from Theresa on Apr 8, 2024
Hello MarinaThank you for your feed back

8/10 Good

Horace, Stone Mountain

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice property
Stayed 1 night in Apr 2024
Response from Theresa on Apr 8, 2024
Hello HoraceThank you for your feedback

10/10 Excellent

Shanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here while visiting Drew University. The aesthetics were very relaxing and the beds were comfortable. A member of our party needed an accessible room due to a recent injury and the front desk was very accommodating. We will definitely consider this hotel in future.
Stayed 1 night in Apr 2024
Response from Theresa on Apr 14, 2024
Hello ShannaThank you for your feedback. We are delighted we had the privilege to accommodate your requests

10/10 Excellent

Marina

Business traveler
Liked: Staff & service, property conditions & facilities
Beautiful, cozy hotel
Stayed 1 night in Apr 2024
Response from Theresa on Apr 6, 2024
Hello MarinaThank you for your feedback

10/10 Excellent

Jerilynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facility were outstanding.
Stayed 1 night in Mar 2024
Response from Theresa on Apr 3, 2024
Hello JerilynneThank you for your feedback. Much appreciated

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Theresa on Apr 3, 2024
Hello JenniferThank you for your feed back

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay!! Super clean & lovely staff! Check-in was a breeze. The gentleman that helped us is often there and he's so nice. The staff at the restaurant are top notch. We enjoyed some tunes from their piano player, an appetizer from the kitchen and great drinks from the bartenders (especially Mark). I highly recommend this hotel!!
Stayed 1 night in Mar 2024
Response from Theresa on Apr 1, 2024
Hello SandraThank you for sharing your feedback. We look forward to your return. Safe travels

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on convent station. Super convenient. Comfortable linens, well maintained property A little pricey, snack bar severely limited on options
Stayed 2 nights in Mar 2024
Response from Theresa on Mar 28, 2024
Hello MarkThank you for your feedback

6/10 Okay

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was clean. Beds were clean. Bathroom was nice. HVAC didn’t work. Loud with two weddings and the train honking. Parking lot is tired. Breakfast is good.
Stayed 1 night in Mar 2024
Response from Theresa on Mar 26, 2024
Hello Rebecca.Thank you for sharing your feedback. We apologize for the inconvenience the train noise cause during your stay with us. We will be addressing your concerns with the HVAC with the engineering team.

10/10 Excellent

Roxanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Environmentally smart: shampoo, conditioner, and body wash in large bottles mounted on the shower wall.
Stayed 2 nights in Mar 2024
Response from Theresa on Mar 24, 2024
Hello RoxanneThank you for sharing your feedback

10/10 Excellent

Christina

Liked: Staff & service, property conditions & facilities
Overall great experience
Stayed 1 night in Mar 2024
Response from Theresa on Mar 24, 2024
Hello ChristinaThank you for your feedback

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect from.checkin to checkout.
Stayed 1 night in Mar 2024
Response from Theresa on Mar 19, 2024
Hello JohnThank you for giving us your feed back

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
This has never happened before but we had hair in the bathroom. It was the worst kind of hair that you could see my your face/bath soap.
Stayed 1 night in Mar 2024
Response from Theresa on Mar 19, 2024
Hello SandraThank you for providing us with your feed back. We will be addressing your concerns with the housekeeping department

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel with kind staff. The restaurant located in the hotel was tasty. Enjoyable stay!
Stayed 1 night in Mar 2024
Response from Theresa on Mar 19, 2024
Hello DanielleThank you for sharing your feedback. We look forward to your next visit.

10/10 Excellent

sandeep

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and welcoming environment
Stayed 3 nights in Mar 2024
Response from Theresa on Mar 16, 2024
Hello SandeepThank you for sharing your feed back

2/10 Terrible

EFRAIN

The alarm went on at dinner time and it lasted more than 1 hour. Terrible.
Stayed 3 nights in Mar 2024
Response from Theresa on Mar 12, 2024
Hello EfrainWe apologize for the inconvenience the alarm caused during your dinner plans. Our number one goal and focus is the safety of all our guests and customers by taking the proper precautions necessary to ensure we keep everyone safe and well informed.

8/10 Good

Richard S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old-fashioned elegant architecture, perhaps a little "shabby-chic," but well-staffed, with a quality typical of hotels when I was still a child.
Stayed 2 nights in Mar 2024
Response from Theresa on Mar 12, 2024
Hello RichardThank you for sharing your feedback with us.we look forward to your next visit

10/10 Excellent

Elizabeth, Waban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Theresa on Mar 16, 2024
Hello ElizabethThank you for your feed back

2/10 Terrible

Leslie

Traveled with family
The room they gave us was right above a wedding going on that ended at 11pm but the music continued until 11:45. The neighboring room was part of a wedding party and extremely loud until 1am. Would not recommend this hotel if you are here for a relaxing stay!
Response from Theresa on Mar 10, 2024
Hello LeslieThank you for sharing your feedback with us. We do apologize for any inconvenience the music caused during hosting a wedding here. I will be sharing your hotel experience with the rest of the management team.

10/10 Excellent

glen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Close to family’s home
Stayed 1 night in Mar 2024
Response from Theresa on Mar 10, 2024
Hello GlenThank you for sharing your experience with us

10/10 Excellent

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities
Very European Vibes *****
Stayed 1 night in Mar 2024
Response from Theresa on Mar 10, 2024
Hello BarbaraThank you for your feedback

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful location
Stayed 1 night in Mar 2024
Response from Theresa on Mar 5, 2024
Hello JamesThank you kindly for your feedback. It is much appreciated. Safe Travels

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Theresa on Feb 21, 2024
Hello JamesThank you for your feedback. We look forward to your next visit. Safe travels.

10/10 Excellent

Gary

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Theresa on Feb 21, 2024
Hello GaryThank you so much for sharing your feedback with us. We look forward to your next visit.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant atmosphere
Stayed 1 night in Dec 2023
Response from Theresa on Feb 21, 2024
Hello PatriciaThank you so much for your feedback. Much appreciated.

10/10 Excellent

Mary F

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - clean - rooms spacious! Across the street from a train station though
Stayed 1 night in Feb 2024
Response from Theresa on Feb 18, 2024
Hello Mary F Thank you for sharing your feed back

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, but tv did not work and tech person could not get it going although he tried everything. Other than that, great. We’ll be back (hopefully tv will be working😊)
Stayed 1 night in Feb 2024
Response from Theresa on Feb 10, 2024
Hello Mary thank you for giving us your feed back, we do apologize for any inconvenience you encountered while staying here. We will be addressing your concerns with the rest of the management team.