Standard Room, 1 Queen Bed, Non Smoking (Small Room) | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi
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Reviews of Best Western Plus Montreal Downtown-Hotel Europa

3.5 out of 5
Best Western Plus Montreal Downtown-Hotel Europa
1240 Drummond Street, Montreal, QC

Reviews

8.2

Very Good

Rating 10 - Excellent. 870 out of 2014 reviews" "
Rating 8 - Good. 661 out of 2014 reviews" "
Rating 6 - Okay. 293 out of 2014 reviews" "
Rating 4 - Poor. 115 out of 2014 reviews" "
Rating 2 - Terrible. 75 out of 2014 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly personnel
Stayed 1 night in May 2024

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in May 2024
Response from Best Western on May 29, 2024
Marco,Thanks for the feedback ad score.CarloGeneral Manager

10/10 Excellent

Rodelio

Liked: Amenities
Best western downtown Europa is in the heart of Montreal and close to all I need
Stayed 3 nights in May 2024
Response from Best Western on May 29, 2024
Rodelio,Thanks for the feedback and score.CarloGeneral Manager

10/10 Excellent

Grzegorz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was Great
Stayed 2 nights in May 2024
Response from Best Western on May 27, 2024
Grzegorz,Thanks for the positive feedback and score.CarloGeneral Manager

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Smaller, quieter downtown hotel without the crowd.
Stayed 1 night in May 2024
Response from Best Western on May 27, 2024
Kenneth,Thanks for the positive feedback and glad to see you enjoyed the stay.CarloGeneral Manager

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service
The best thing about this hotel is its location. It is close to everything Montreal has to offer, including shopping, dining, and entertainment. Also, having Chez Cora right on site is an added bonus, with its delicious array of breakfast and lunch choices. The room was relatively comfortable, although the torn laminate flooring was a little off-putting. While the building seemed generally to be clean, our room could benefit from a deep clean, particularly the floor. The beds were comfortable and the towels were plentiful and fluffy.
Stayed 2 nights in May 2024
Response from Best Western on May 27, 2024
George,Thanks for taking the time in giving us your feedback.CarloGeneral Manager

10/10 Excellent

Gordon, Kanata

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We attended an event at the Bell Centre. It was just a 5 minute walk to get there, very convenient. Hotel room was clean. There's no parking at the hotel but found a reasonably priced indoor garage on Stanley Street near Rene Levesque Boul.
Stayed 1 night in May 2024
Response from Best Western on May 25, 2024
Gordon,Thanks for tsking the time in giving us your feedback and we are to see you enjoyed your stay.CarloGeneral Manager

8/10 Good

Fred

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner was noisy and early morning was a lot of noise outside from construction
Stayed 2 nights in May 2024
Response from Best Western on May 24, 2024
Fred,Thanks for giving us your feedback and we are sorry for the outside noise, but totally out of our control.CarloGeneral Manager

8/10 Good

Cherry

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from Best Western on May 25, 2024
Cherry,Thanks for the score.CarloGeneral Manager

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every time I visit Montreal
Stayed 1 night in May 2024
Response from Best Western on May 24, 2024
James,Thanks for the feedback and score.CarloGeneral Manager

6/10 Okay

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Property is quite in the middle of the city. However the room is so small for the price paid. I would have looked elsewhere had I stayed more than one night
Stayed 1 night in May 2024
Response from Terrance on May 23, 2024
Good day,Thank you for taking the time to submit your feedback. We highly suggest you try rooms with 2 queen beds the next time you visit. They are definitely more spacious than the single queen rooms. Take care!

6/10 Okay

Alyscia

Liked: Staff & service
Stayed 3 nights in May 2024
Response from Best Western on May 24, 2024
Alyscia,Thanks for the score.CarloGeneral Manager

10/10 Excellent

Audra

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Best Western on May 24, 2024
Audra,Thanks for the score.

4/10 Poor

Stanislav

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Central place with plenty of dining restaurant around.
Stayed 1 night in May 2024
Response from Terrance W on May 22, 2024
Good day,Thank you for leaving your review!

10/10 Excellent

Geoffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for all tourist, shopping eating.
Stayed 7 nights in May 2024
Response from Best Western on May 20, 2024
Geoffrey,Thanks for giving us your feedback.Carlo General Manager

8/10 Good

Syed Muhamamd Taqi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in May 2024
Response from Best Western on May 20, 2024
Syed Muhamamd,Thanks for the score and we are you enjoyed your stay.CarloGeneral Manager

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was a amazing. The location was perfectly near the shopping district and the restaurant. Will go again.
Stayed 6 nights in May 2024
Response from Best Western on May 20, 2024
Elizabeth,Thanks for taking the time to give us your feedback. We are glad you enjoyed your stay.CarloGeneral Manager

10/10 Excellent

Shira

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Fair prices.
Stayed 1 night in May 2024
Response from Best Western on May 20, 2024
Shira,Thanks for feedback and score.CarloGeneral Manager

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very convenient location. The rooms are dated and some are very small. Overall, a good hotel to stay.
Stayed 2 nights in May 2024
Response from Best Western on May 16, 2024
Guy,Thanks for the feedback.CarloGeneral Manger

6/10 Okay

Nina

Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Best Western on May 16, 2024
Nina,thanks for taking the time in giving us a score.CarloGeneral Manager

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for busy business travellers
Stayed 1 night in May 2024
Response from Best Western on May 15, 2024
Joseph,Thanks for the feedback and we are glad you enjoyed your stay.CarloGeneral Manager

8/10 Good

Hoang

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Best Western on May 15, 2024
Hoang,Thanks for taking the time in scoring us.CarloGeneral Manager

10/10 Excellent

Ioana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Asked for a quiet room away from other guests and got exactly that!
Stayed 1 night in May 2024
Response from Best Western on May 13, 2024
Ioana,Thanks for the review and score.CarloGeneral Manager

10/10 Excellent

Lisanne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostess checking me in was great and very helpful!
Stayed 1 night in May 2024
Response from Best Western on May 13, 2024
Lisanne,Thanks for the comment and score.CarloGeneral Manager

10/10 Excellent

Neeka

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly kind, going above and beyond - thank you!!!
Stayed 1 night in May 2024
Response from Best Western on May 10, 2024
Neeka,Thanks for the feedback and score.CarloGeneral Manager

8/10 Good

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, restaurants are great. Only thing is, we had no hot water for a shower. Just took a super quick shower. Really walkable to many restaurants.
Stayed 1 night in May 2024
Response from Best Western on May 9, 2024
Regina,Thanks for taking the time in giving us your feedback.CarloGeneral Manager

8/10 Good

Aleena

Traveled with group
Liked: Cleanliness, staff & service
Good and comfortable stay. We got the basic double bed room, everything was great. The room is quite small but it was fine for what we needed. For some reason Netflix can’t be chromecasted to the TV. There’s also no pool on the premise. They have a luggage room and were able to check us in at 3 without any questions when we arrived!
Stayed 3 nights in May 2024
Response from Best Western on May 8, 2024
Aleena,Thanks for the feedback.CarloGeneral Manager

6/10 Okay

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Best Western on May 9, 2024
Marie,Merci

4/10 Poor

Andrew

Business traveler
Disliked: Staff & service, property conditions & facilities
Lobby area was nice looked updated. Then I went to the second floor where my room was at... The carpets were gross, First noises were two people wrestling in their room. Walls felt thin. Construction on the roads near by and the floor I stayed on which seemed to continue early on.
Stayed 1 night in May 2024
Response from Best Western on May 8, 2024
Andrew,We thank for the review and we are sorry that we were not able to make your stay a more pleasant one.CarloGeneral Manager

2/10 Terrible

SHAKIL

Stayed 1 night in May 2024
Response from Best Western on May 27, 2024
Shakl,Sorry we were not able to satisfy you.CarloGeneral Manager

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Best Western on May 7, 2024
Catherine,Thanks for the score.CarloGeneral Manager

6/10 Okay

Nicholas

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Best Western on May 7, 2024
Nicholas,Thanks for score.

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful gem in a great location.
Stayed 9 nights in Apr 2024
Response from Best Western on May 6, 2024
Sean,Thanks for the feedback and score.CarloGeneral Manager

6/10 Okay

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Best Western on May 7, 2024
Glenn,Thanks for scoring us.

10/10 Excellent

Danielle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was very convenient for everything
Stayed 3 nights in Apr 2024
Response from Best Western on May 5, 2024
Danielle,Thanks for taking the time in giving us your feedback.CarloGeneral Manager

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and nice, staff courteous.
Stayed 1 night in May 2024
Response from Best Western on May 6, 2024
Catherine,Thanks for the review and score.CarloGeneral Manager

8/10 Good

Walter

Stayed 3 nights in Apr 2024
Response from Best Western on May 25, 2024
Walter,Thanks for the score.CarloGeneral Manager

2/10 Terrible

Ehsan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking provided by the hotel was so inconvenient and expensive. There was no water in the fridge and not available in the front counter the only option was to buy from a vending machine! The price was not ok compared with the service provided!
Stayed 1 night in Apr 2024
Response from Best Western on May 4, 2024
Ehsan,Sorry that you found certain things not to your liking

10/10 Excellent

Heather

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Great location.
Stayed 3 nights in Apr 2024
Response from Best Western on May 5, 2024
Heather,Thanks for the feedback and score.CarloGeneral Manager

10/10 Excellent

nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Had an excellent stay! Would recommend to anyone
Stayed 3 nights in Apr 2024
Response from Best Western on May 2, 2024
Nicholas,Thanks for the score.CarloGeneral Manager

10/10 Excellent

Melika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in the Heart of downtown. Situated in a great location, it's close to all the historical and modern attractions downtown. The room was good - it was spacious, very clean, and had a warm bathroom. What impressed me most was the ability to adjust the room temperature to my liking, even higher than 24 degrees Celsius, most modern places restrict this, making it uncomfortable for cold nights. While the building may show its age compared to others in the area, the upkeep was superb, and it didn't detract from the overall experience. One of the highlights for me was the delightful scent of the shampoo and toiletries provided. The staff were wonderful - friendly, polite, and incredibly helpful. Bed was comfortable and clean. Overall, my stay was a good experience . From the convenient location to the clean and comfortable room, and helpful staff, I would highly recommend this hotel.
Stayed 2 nights in Apr 2024
Response from Best Western on May 2, 2024
Melika,Thanks for taking the time in giving us your feedback, we are glad to see you enjoyed the stay.CarloGeneral Manager

2/10 Terrible

krista

Disliked: Staff & service, amenities, property conditions & facilities
This was the worst experience. The staff could not figure out the payment system. The noise level was so excruciatingly loud you could barely sleep. The furniture had burn marks on them. I will never come back to this hotel. So upset about wasting my money.
Stayed 1 night in Apr 2024
Response from Best Western on May 1, 2024
krista,We are sorry to hear that duiring your stay all of this occured.It is also the first time we hear that our furniture had burn marks when we are a non smoking hotel as all the other hotels in Montreal.This being said we are sorry to see that you did not enjoy your stay.

10/10 Excellent

Reinaldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice area
Stayed 3 nights in Apr 2024
Response from Best Western on May 1, 2024
Reinaldo,Thanks for the feedback and score.CarloGeneral Manager

6/10 Okay

Hasenthirarasa

Traveled with family
Disliked: Staff & service, amenities
some of the staff are not friendly type
Stayed 2 nights in Apr 2024
Response from Best Western on May 1, 2024
Hasenthirasa,Sorry to hear that you found some of the staff not to be friendly and thank you for the score.CarloGeneral Manager

10/10 Excellent

soyeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great. I can travel well
Stayed 1 night in Apr 2024
Response from Best Western on Apr 30, 2024
soyeon,Thanks for the feedback and score.CarloGeneral Manager

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities
Location was giod
Stayed 2 nights in Apr 2024
Response from Best Western on Apr 30, 2024
Marvin,Thanks for taking the time in reviewing and scoring us.CarloGeneral Manager

8/10 Good

Gayatri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think something can be done about the strong smell in corridors and main lobby. May be fresheners
Stayed 3 nights in Apr 2024
Response from Best Western on Apr 29, 2024
Gayatri,Thanks for the review.

10/10 Excellent

mike

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
property was close to the arena made it east to get to where i needed to go. food options just as close
Stayed 2 nights in Apr 2024
Response from Best Western on Apr 29, 2024
Mike,Thanks for the feedback.CarloGeneral Manager

10/10 Excellent

Elizaveta

Stayed 2 nights in Apr 2024
Response from Best Western on May 20, 2024
Elizaveta,Thanks for giving us a score.CarloGeneral Manager

8/10 Good

Bruce

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
For a budget hotel the rooms were quiet, nice and comfortable. Bed good Shower good Just had a problem getting a copy of the bill when leaving. I guess the clerk was new and not properly trained?
Stayed 2 nights in Apr 2024
Response from Best Western on Apr 29, 2024
Bruce,Thanks for the feedback and we are glad you enjoyed your stay. Sorry for the bill issue.CarloGeneral Manager