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Reviews of The Monterey Hotel

3 out of 5
The Monterey Hotel
407 Calle Principal, Monterey, CA

Reviews

7.8

Good

Rating 10 - Excellent. 395 out of 1001 reviews" "
Rating 8 - Good. 272 out of 1001 reviews" "
Rating 6 - Okay. 177 out of 1001 reviews" "
Rating 4 - Poor. 88 out of 1001 reviews" "
Rating 2 - Terrible. 69 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Beautiful town.
Stayed 1 night in May 2024
Response from Heather on May 23, 2024
Thank you for your review, we're so glad you enjoyed our location and city.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Heather on May 20, 2024
Thank you for your 5-star review!

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old hotel. Staff is very friendly and very accommodating. Clean. Walking distance to the wharf, restaurants and shopping.
Stayed 2 nights in May 2024
Response from Heather on May 16, 2024
Thank you for your kind words regarding our hotel, staff, and downtown location!

8/10 Good

Franklin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did a wonderful job.
Stayed 2 nights in May 2024
Response from Heather on May 16, 2024
Thank you so much for leaving us a positive review! We're glad you enjoyed our service.

10/10 Excellent

diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much. Very cozy, friendly staff
Stayed 1 night in Mar 2024
Response from Heather on May 16, 2024
We're thrilled to hear you had a cozy stay and enjoyed our friendly service. We hope to welcome you back again soon!

10/10 Excellent

JL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Heather on May 16, 2024
Thank you so much for leaving us a 5-star review!

6/10 Okay

JOHN

Stayed 2 nights in May 2024
Response from Heather on May 13, 2024
Thank you for your review, if there is anything we can do better next time please don't hesitate to let us know!

6/10 Okay

John

Traveled with partner
Liked: Staff & service
The historic room was quite small. Hardly any room to move around. No parking. Up side, staff was friendly and helpful. Tuesdays they have a farmers market was in front of the hotel and it was good. Close to everything.
Stayed 1 night in May 2024
Response from Heather on May 13, 2024
We appreciate your feedback and apologize for any inconvenience caused by the size of the historic room and parking availability. We're glad to hear you found our staff friendly and enjoyed the nearby farmers market. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel- I will definitely return. Great location. Great rooms. A hotel in the heart of Monterey that is filled with character.
Stayed 2 nights in May 2024
Response from Heather on May 13, 2024
Thank you for your 5-star review! We're so glad you enjoyed our location and rooms.

6/10 Okay

Rebecca

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Didn’t sleep last night. The mattress is good but with windows open - no ac- we had too much city noise and woke to garbage trucks.
Stayed 1 night in May 2024
Response from Heather on May 13, 2024
We apologize for the inconvenience caused by the downtown noise disturbance during your stay. We appreciate your feedback, and we hope your stay was otherwise enjoyable.

6/10 Okay

Terence, Exeter

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice property, Wi-Fi poor, shampoo and shower gel empty, I had to wash my hair with a bar of soap
Stayed 1 night in May 2024
Response from Heather on May 13, 2024
Thank you for your feedback, and we apologize for the inconvenience you experienced with the Wi-Fi and amenities. We appreciate your feedback so that we can address these issues, and we hope to welcome you back for a better experience in the future.

10/10 Excellent

Kayla

Liked: Staff & service
Stayed 1 night in May 2024
Response from Heather on May 9, 2024
Thank you for your 5-star review!

6/10 Okay

Diana

Traveled with family
We found it to be dated - at least the room we stayed in. Location is very good
Stayed 1 night in Apr 2024
Response from Heather on May 9, 2024
Thank you for your feedback on our rooms. We're glad you enjoyed our downtown location!

8/10 Good

Sergio

Liked: Cleanliness, amenities, property conditions & facilities
We like that was in the heart of downtown, with the boardwalk very close
Stayed 1 night in Apr 2024
Response from Heather on May 9, 2024
Thank you for leaving us a positive review, and we're so happy to hear you enjoyed our convenient location!

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Heather on May 9, 2024
Thank you for your 5-star review!

10/10 Excellent

gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the history of the place and the antiques and care they have for the style of the original 1904 design. It's situated walking distance from the wharf and a short drive to Cannery Row. It's also surrounded by several restaurants and shops. The room we stayed in didn't have A/C, so that might be challenging in the Summer. But it has a lovely fireplace, which warms the room pretty well. My husband and I are older, so it's helpful to have safety bars in bathroom and unfortunately this room didn't have that. It was difficult for me to get out of that deep tub. We will return, and perhaps stay in one of the historical rooms next time.
Stayed 2 nights in May 2024
Response from Heather on May 6, 2024
Thank you for your thoughtful review. We're delighted that you enjoyed the historical ambiance and proximity to popular attractions. We appreciate your feedback on the bathroom, and we're glad you're planning to return. Thank you for choosing us, and we look forward to welcoming you back.

8/10 Good

Hannah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No AC and a little dated but excellent location, friendly and accommodating staff. Will return on my next visit. Very well priced for the location.
Stayed 4 nights in Apr 2024
Response from Heather on May 2, 2024
Thank you for your feedback. We appreciate your kind words about our location and staff, and we're glad you found us well-priced. We look forward to welcoming you back on your next visit!

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is my second time staying here, it’s a lovely older hotel that is very clean and well located. I always feel safe and comfortable here. The staff is very kind as well.
Stayed 2 nights in Apr 2024
Response from Heather on May 2, 2024
Thank you for choosing to stay with us again! We're thrilled that you find our hotel clean, well-located, and comfortable. It's great to hear that you feel safe and that our staff has made your stay pleasant. We look forward to welcoming you back for many more visits.

8/10 Good

richard

Traveled with partner
Liked: Cleanliness
Great value for money, excellent location, free parking in lot behind hotel. lots of restaurants within walking distance
Stayed 1 night in Apr 2024
Response from Heather on Apr 29, 2024
Thank you for your wonderful review! We're glad you enjoyed our location, value and parking options.

10/10 Excellent

David, Erie

Stayed 4 nights in Apr 2024
Response from Heather on May 20, 2024
Thank you for your 5-star review, David!

10/10 Excellent

Mike

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was super friendly
Stayed 1 night in Apr 2024
Response from Heather on Apr 25, 2024
We're so glad you enjoyed our service and hope to welcome you back soon!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Reasonable parking nearby
Stayed 2 nights in Apr 2024
Response from Heather on Apr 22, 2024
Thank you for leaving us a positive review! We're glad you enjoyed our location and parking options.

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite place to stay whenever we come to Monterey. We find the staff courteous and the hotel very pleasant & conveniently located.
Stayed 2 nights in Apr 2024
Response from Heather on Apr 18, 2024
Thank you for your loyalty and for leaving us a positive review!

10/10 Excellent

Dawn, Mint Hill

Stayed 3 nights in Mar 2024
Response from Heather on May 9, 2024
Thank you for your perfect review!

6/10 Okay

Debra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room we had was nice. There are no mini fridges or microwaves in any of the rooms. The staff is very friendly and helpful. However, this is not a handicap friendly hotel. Unless you can walk down a very steep flight of stairs to check in or if you have someone else who can check in for you, then you will not be able to stay here. The layout of the hotel clerks desk is kind of in a weird place. There is no parking lot available, only limited street parking. The mattress in our room was the most comfortable mattress both my husband and I have EVER slept on! It was just incredible! The hotel advertised as having breakfast, but there was only coffee and granola bars, nothing else during our 3 night stay. The shower was huge but the water pressure was very low-flow. Keep in mind that this is an extremely old historic building. The view from our window was of the other guests window ha ha. For the price I guess it’s not bad considering it’s in a great area and walking distance to tons of restaurants and clubs. If you are checking in on a Tuesday please keep in mind that the entire street in front of the lobby is closed off for a type of street fair, EVERY Tuesday. Also, there is NO air conditioner or heating in any of their rooms. They do provide portable little heaters and fans. It was freezing outside during our stay but our room temperature was absolutely perfect without having to turn on the little heater. Would I stay again? Probably not.
Stayed 3 nights in Apr 2024
Response from Heather on Apr 18, 2024
We appreciate your feedback on the amenities and will take it into consideration for future improvements. Thank you for highlighting the comfortable mattress and the convenient location! Safe travels!

8/10 Good

Linda, Visalia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff were friendly and helpful. Room was older and not upgraded in bathroom.
Stayed 1 night in Apr 2024
Response from Heather on Apr 15, 2024
Thank you for your review and positive feedback on our service! We appreciate your feedback on our rooms and bathrooms.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Heather on Apr 15, 2024
Thank you for your 5-star review, Michael!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious & clean. We liked that there was easy parking & conveniently located to everything we had planned.
Stayed 1 night in Apr 2024
Response from Heather on Apr 11, 2024
Thank you for your wonderful review! We're so glad you enjoyed your room and parking options.

8/10 Good

SHARMAN

Traveled with family
Liked: Cleanliness, staff & service
Really good value and great location. Good choice for budget-conscious travelers who want to be right at the heart of the action. Easy walk to Cannery Row and Mo terry Bay Aquarium.
Stayed 2 nights in Apr 2024
Response from Heather on Apr 11, 2024
We're delighted to hear that you found good value in our hotel and enjoyed our convenient location. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

10/10 Excellent

gegham

Liked: Staff & service, property conditions & facilities
It’s was nice place to stay
Stayed 1 night in Apr 2024
Response from Heather on Apr 8, 2024
We're so glad you had a nice stay and hope to welcome you back again soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place 👍
Stayed 1 night in Apr 2024
Response from Heather on Apr 11, 2024
Thank you for your wonderful review!

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Paid extra for a “delux” room for the fireplace which didn’t work. Maintenance never followed up after calling front desk. Terrible street noise because windows weren’t properly sealed. Check in confirmed for 3pm and it wasn’t ready after a long drive
Stayed 1 night in Apr 2024
Response from Heather on Apr 8, 2024
We sincerely apologize for the inconvenience you experienced during your stay. We also regret any disturbance caused by street noise at our downtown location. Your feedback is valuable, and we appreciate your notes.

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Right in the center of Old Town Monterey. Fun Farmer's Market on Tuesdays.
Stayed 2 nights in Apr 2024
Response from Heather on Apr 8, 2024
We're delighted to hear that you enjoyed our hotel's location in the heart of Old Town Monterey! The Farmer's Market on Tuesdays is indeed a fantastic attraction, and we're glad you had the chance to experience it. We hope to welcome you back again soon for another wonderful stay!

10/10 Excellent

Elisa, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and comfortable!
Stayed 1 night in Apr 2024
Response from Heather on Apr 8, 2024
Elisa, we're happy to hear you had a comfortable stay! Thank you for choosing our hotel.

8/10 Good

alisa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff
Stayed 1 night in Feb 2024
Response from Heather on Apr 2, 2024
Thank you for your review! We're glad you enjoyed our service.

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heather on Apr 2, 2024
Thanks for leaving us a positive review!

6/10 Okay

LOVE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs updates and a renovation. Great location and super friendly staff.
Stayed 1 night in Feb 2024
Response from Heather on Mar 29, 2024
Thank you for your feedback on areas we can improve, we're glad you enjoyed our service and location!

10/10 Excellent

Marie Josephine, Oceanside

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Fisherman’s wharf & plenty of restaurant . The room is very clean and loaded . All the staff are friendly & nice . Highly recomended .
Stayed 1 night in Mar 2024
Response from Heather on Mar 29, 2024
Thank you for your review - we're so glad you enjoyed our convenient downtown location, rooms and staff!

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the vintage feel yet was updated.
Stayed 1 night in Mar 2024
Response from Heather on Mar 29, 2024
Thank you for your 5-star review, we're so glad you enjoyed our historic property!

10/10 Excellent

Quentin

Stayed 1 night in Mar 2024
Response from Heather on Apr 2, 2024
Thank you for sharing your 5-star review, Quentin!

8/10 Good

Jenna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute property and very walkable area. The furniture and style in the rooms was fun and very period-inspired, but so are the walls and windows so it was very loud in the room with traffic and bird noise.
Stayed 1 night in Mar 2024
Response from Heather on Mar 25, 2024
Jenna, thank you for your kind words about our property and location! We're sorry about the downtown noise, and we appreciate your understanding.

10/10 Excellent

Darius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and location are great! The hotel itself is a little on the older side so that might bother some people but it’s good for a quick stay.
Stayed 1 night in Mar 2024
Response from Heather on Mar 25, 2024
Darius, thank you for your review and kind words about our location and check in process!

10/10 Excellent

Nicolette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kinda far from everything but lovely building. Also every night was interrupted sleep from construction work or birds so not the most restful sleep I've had.
Stayed 2 nights in Mar 2024
Response from Heather on Mar 25, 2024
Thank you for your review and compliments of our building! We're so sorry that the downtown noise impacted your sleep.

4/10 Poor

Bridgette

Stayed 1 night in Mar 2024
Response from Heather on Mar 25, 2024
Bridgette, we're sorry to hear that you did not enjoy your stay. If there is anything we can do better next time please don't hesitate to let us know.

10/10 Excellent

Audrey Morganne

Stayed 4 nights in Mar 2024
Response from Heather on Apr 11, 2024
Thank you for your great review!

6/10 Okay

Kevin

Business traveler
Felt old and uncared for, not like the boutique historic hotel it is marketing itself as …
Stayed 1 night in Mar 2024
Response from Heather on Apr 25, 2024
Thank you for your candid feedback, Kevin!

8/10 Good

Rita

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Heather on Mar 21, 2024
Thank you for your review, Rita! We hope to welcome you back again soon.

6/10 Okay

Alicia

Liked: Cleanliness
Disliked: Property conditions & facilities
the place didn't have parking and the area for our room didn't have stairs. The room was very small.
Stayed 2 nights in Mar 2024
Response from Heather on Mar 21, 2024
Alicia, thank you for leaving us a review and for providing feedback on our parking and your room. We hope to have the opportunity to host you again in the future.

4/10 Poor

Laurie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Heather on Mar 21, 2024
Laurie, we're sorry to hear that you did not enjoy your stay. If there is anything we can do better next time please don't hesitate to let us know.

2/10 Terrible

Sallie

Liked: Cleanliness, staff & service
When they said historical, they meant it. Chipping paint old carpet with stains. Very noisy & a window was slightly open. We believe it was due to an odor. We couldn’t figure out where it was coming from. Unfortunately, it was my mistake. I thought I had reservations for the Monterey Hotel Plaza & spa. I’ll be more careful next time. We do not recommend this property.
Stayed 1 night in Mar 2024
Response from Heather on Mar 18, 2024
We apologize for the inconvenience and disappointment you experienced during your stay. We value your feedback, and appreciate you taking the time to leave us your notes.