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Reviews of Portola Hotel & Spa at Monterey Bay

4 out of 5
Portola Hotel & Spa at Monterey Bay
Two Portola Plaza, Monterey, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1145 out of 1954 reviews" "
Rating 8 - Good. 429 out of 1954 reviews" "
Rating 6 - Okay. 218 out of 1954 reviews" "
Rating 4 - Poor. 94 out of 1954 reviews" "
Rating 2 - Terrible. 68 out of 1954 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fernanda

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time at this hotel. You can walk everywhere. To the wharf, paths... lovely!
Stayed 2 nights in Apr 2024
Response from Troy on May 23, 2024
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8/10 Good

Julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Notified staff phone in room not working could not contact staff without going out to hall by elevators or going all the way down. They said would get engineer to repair they never did at least it was not fixed we stayed 3 days
Stayed 2 nights in May 2024
Response from Troy on May 23, 2024
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8/10 Good

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and warm. The room was clean and comfortable. The location was perfect.
Stayed 2 nights in May 2024
Response from Troy on May 22, 2024
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10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Troy on May 23, 2024
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10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms really nice. Like ability to control temperature.
Stayed 2 nights in May 2024
Response from Troy on May 22, 2024
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8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Troy on May 21, 2024
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10/10 Excellent

Kamilia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most wonderful hotel in Monterey! Friendly staff, beautiful hotel and great location.
Stayed 1 night in May 2024
Response from Troy on May 20, 2024
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10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 2 nights in May 2024
Response from Troy on May 20, 2024
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8/10 Good

Giovanni

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location but the TV chrome cast feature didn't work
Stayed 1 night in May 2024
Response from Troy on May 21, 2024
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10/10 Excellent

Gerardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in this hotel, very nice inside and the food was delicious.
Stayed 2 nights in May 2024
Response from Troy on May 20, 2024
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10/10 Excellent

Cory Ryan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay all the time. Always great
Stayed 2 nights in May 2024
Response from Troy on May 16, 2024
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10/10 Excellent

Markus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not disappoint.
Stayed 2 nights in May 2024
Response from Troy on May 14, 2024
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8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My preferred choice for a Hotel when staying in Monterey. Conveniently close to the warf lots of different dining choices and just a genuinely comfortable stay! I had the best Mother’s Day weekend here !
Stayed 2 nights in May 2024
Response from Troy on May 14, 2024
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10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great place to stay!
Stayed 2 nights in May 2024
Response from Troy on May 14, 2024
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10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love our stay at the Portola.
Stayed 2 nights in May 2024
Response from Troy on May 14, 2024
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10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Troy on May 14, 2024
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10/10 Excellent

Devon, Valencia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay (1 night). The room was ckean and well appointed. The staff were polite, welcoming and professional.
Stayed 1 night in May 2024
Response from Troy on May 8, 2024
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10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to all amenities in Monterey
Stayed 2 nights in May 2024
Response from Troy on May 8, 2024
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8/10 Good

Victoria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is not included but overall great stay.
Stayed 1 night in May 2024
Response from Troy on May 7, 2024
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10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here as it was within walking distance to the Discovery Whale Watching tour company. Very clean, room was great and within walking distance to the marina.
Stayed 1 night in May 2024
Response from Troy on May 7, 2024
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10/10 Excellent

Cherif

Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Apr 2024
Response from Troy on May 7, 2024
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8/10 Good

March Angela

Liked: Cleanliness, property conditions & facilities
Nice location.
Stayed 1 night in May 2024
Response from Troy on May 8, 2024
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8/10 Good

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pretty large room. The outdoor area was a bit weird as it had a small outdoor area that led to nothing. We were there the weekend of a wedding so the self parking was all full and we had to pay a bit extra for valet as that was the only option. It was an ok property, I think it is great for the location, as it’s in the middle of everything.
Stayed 1 night in Mar 2024
Response from Troy on May 7, 2024
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10/10 Excellent

Avegale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Troy on May 6, 2024
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10/10 Excellent

nicole

Stayed 2 nights in Apr 2024
Response from Troy on May 20, 2024
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8/10 Good

Doug

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very friendly. Jacks restaurant downstairs was excellent, especially the breakfast. 👏 We ate there once for dinner (Kobe beef sliders and Calzone) and three times for breakfast (omelet and Eggs Benedict and French Toast). There was a mixup in the beginning with the rooms (wrong room type and were not available till 5pm). But overall a great experience.
Stayed 4 nights in Apr 2024
Response from Troy on Apr 26, 2024
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4/10 Poor

ricardo

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When I made the reservation they told me my room had a balcony, when I get there I get a room 381 next to the loudest sliding guest door in the building and no balcony couldn’t sleep because of it thanks for ruining my stay. Constant opening and closing a nightmare location.
Stayed 1 night in Apr 2024
Response from Troy on Apr 24, 2024
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10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was attentive yet allowed space for relaxation. This can be a difficult balance to strike yet they’ve achieved it.
Stayed 3 nights in Apr 2024
Response from Troy on Apr 24, 2024
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10/10 Excellent

Giovanni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and great Central location around plenty of restaurants
Stayed 1 night in Apr 2024
Response from Troy on Apr 23, 2024
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6/10 Okay

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, our stay was good. We did have some issues with our mattress, TV, safe in the room, but outside of that the state was pretty great.
Stayed 2 nights in Apr 2024
Response from Troy on Apr 24, 2024
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6/10 Okay

G

Traveled with partner
Liked: Cleanliness, staff & service
Or opinion it was not worth the $400 per night average day and up. It’s a nice facility but older you can hear people walking by and opening and closing their room doors. The rooms were clean the linens were clean. You are really just paying for location the rooms are just average, considering what you have to pay. I would stay here again only if I really had to and there was no other lodging available.
Stayed 1 night in Apr 2024
Response from Troy on Apr 23, 2024
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10/10 Excellent

Kylee, Sacramento

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very welcoming, pleasant, and helpful. Beautiful and comfortable lobby area with plenty of seating, a reading room with a selection of art and design books, and a computer and printing room my kids loved. The property is so welcoming for dogs and I was happy to see so many well-behaved guest dogs with their owners throughout the hotel. The property is SO much closer to Fisherman’s Wharf than I had realized and surrounded by a wide variety of dining snd shopping options. The beds and pillows are SO comfortable and the room was unexpectedly quiet. It’s one of the quitest nights I’ve had in a hotel room ever. Spacious bathroom, nice lighting options in the room. We did not use the pool but it looked great and we’ll try it out next time we visit.
Stayed 1 night in Apr 2024
Response from Troy on Apr 23, 2024
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8/10 Good

petia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Troy on Apr 23, 2024
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10/10 Excellent

Nicole, san jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Cute hotel. Clean. Great area.
Stayed 1 night in Apr 2024
Response from Troy on Apr 23, 2024
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4/10 Poor

Hana

Traveled with partner
Our room was next to the maids closet, it was noisy and the hotel was so large you had to hike down multiple hallways. I asked for a ground floor room and got a 4th floor room. The pics of this hotel look way nicer than the reality.
Stayed 2 nights in Apr 2024
Response from Troy on Apr 23, 2024
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10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Troy on Apr 23, 2024
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10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent sleep in a very comfy bed, the hotel is well located in the best area of the city. The only black spot is the pool, located right at the exit of Monterey bypass tunnel then no need to pack your swimwear, unless you enjoy chilling with a highway background noise.
Stayed 1 night in Apr 2024
Response from Troy on Apr 23, 2024
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10/10 Excellent

Garon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Troy on Apr 23, 2024
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10/10 Excellent

sheena

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was enjoyable as always.
Stayed 1 night in Apr 2024
Response from Troy on Apr 23, 2024
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10/10 Excellent

Eric

Liked: Amenities, property conditions & facilities
Customer service was very good
Stayed 2 nights in Apr 2024
Response from Troy on Apr 18, 2024
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10/10 Excellent

zoya

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Troy on Apr 23, 2024
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10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, everyone was helpful and the room was great.
Stayed 2 nights in Apr 2024
Response from Troy on Apr 17, 2024
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8/10 Good

Wenkang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good with lots of restaurants options nearby within walking distance. The property was advertised as spa, but no one explains the service available.
Stayed 2 nights in Apr 2024
Response from Troy on Apr 17, 2024
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10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All employees were very nice and accommodating.
Stayed 2 nights in Apr 2024
Response from Troy on Apr 15, 2024
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10/10 Excellent

Petra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent! Very kind and helpful staff. Room was clean and the restaurant downstairs was delicious and convenient. Plan to stay there again!
Stayed 2 nights in Apr 2024
Response from Troy on Apr 15, 2024
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10/10 Excellent

Mollie

Stayed 1 night in Apr 2024
Response from Troy on May 6, 2024
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8/10 Good

Jenell

Liked: Cleanliness, staff & service, property conditions & facilities
I asked for an ocean view room and didn’t get that overall it was nice
Stayed 2 nights in Apr 2024
Response from Troy on Apr 15, 2024
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10/10 Excellent

Michael

Stayed 2 nights in Apr 2024
Response from Troy on May 6, 2024
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10/10 Excellent

Carmen

Traveled with family and small children, Traveled with family
Liked: Amenities
Perfect location. restaurants and coffee shops close by. Beach, marina and pier within walking distance. Bike rental right outside. Highly recommend this hotel and I would stay there again.
Stayed 3 nights in Apr 2024
Response from Troy on Apr 12, 2024
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10/10 Excellent

Anthony

Traveled with group, Traveled with family
Liked: Amenities
Great hotel and convenience
Stayed 1 night in Apr 2024
Response from Troy on Apr 10, 2024
Thank you for staying with us and providing your feedback.