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Very nice room. Great big bathroom. Clean and the staff was always very accommodating
Robert
Stayed 4 nights in Apr 2024
Response from Quality Team on May 22, 2024
Dear Robert,It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations.We were delighted to read that you have been overall impressed with the quality of our service. We work every day to provide our best to make our guest’s stays extraordinary experiences and it is always a pleasure to know that this efforts have been noticed.Looking forward to welcomeyou back to NH Madrid Zurbano.Best regards,
Dear Zein,We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Thank you for choosing to stay with us once again and for taking time to write a wonderful review. We look forward to your return.Best regards,
The room was clean and spacious with good amenities.
Ofure
Stayed 2 nights in Apr 2024
Response from Quality Team on May 22, 2024
Dear Ofure,Thank very much for your kind review!We are really happy to read that you enjoyed your stay with us. We work hard every day to improve our service and exceed the guests expectations.We wish you all the best and we hope to seeing you soon!
10/10 Excellent
ROBERTO
May 1, 2024
ROBERTO
Stayed 2 nights in Apr 2024
Response from Quality Team on May 22, 2024
Estimado Roberto:Muchas gracias por la valoración tan positiva que hace de su estancia en NH Madrid Zurbano.Esperamos tenerle de nuevo con nosotros en su próxima visita a la ciudad.Atentamente,
The location is great, quite next to the main area of Salamanca. Rooms were specious, yet basic, bed was comfortable.
The highlight was the stuff; the receptionists, in all shifts, were very helpful and nice. Juan was great with the kids.
A great place to enjoy the city of Madrid
Ron
Stayed 2 nights in Apr 2024
8/10 Good
Vitaliy V, Angier
Apr 17, 2024
Vitaliy V
Stayed 1 night in Mar 2024
Response from Quality Team on May 22, 2024
Dear Vitaliy,Thank very much for your kind review!We are really happy to read that you enjoyed you stay with us. We work hard every day to improve our service and exceed the guests expectations.We wish you all the best and we hope to seeing you soon!
The vent in my bathroom did not work. The air conditioning did not work, but I was advised that the hotel did not turn it on until the summer months. I asked the hotel staff if they could change my room since the vent didn't work and the entire room and bathroom would get extremely hot after a shower or using the bathroom. They said all rooms are booked and full, but when I looked online, I saw there was rooms available for the nights that I needed..BAD CUSTOMER SERVICE!!
Other than that, the hotel is in a very convenient location. Train station is a block and a half away. There's lots of great restaurants in the neighborhood.
The hotel is highly recommended. Staff very friendly and speak English. Very clean bed sheets and towels with all amenities in rooms. Beautiful location. Walking distance to a lot of things and taxis are available almost always.
Great place; the hotel is in an affluent and quiet part of Madrid. I arrived a few hours early and was able to check in. There was a good variety of foods for breakfast. I was also able to easily borrow a charger for my phone.
Very convenient location. Nice restaurant Green Tea has great carta del dia option. Cleaning of the rooms is unsatisfactory. Floors were not cleaned until we complained. Would be nice to have tea kettle in the room by default.
All good but as a couple only one mirror in the bathroom was not enough. There should be another one in the bedroom, Secondly one one extra electrical point on one side of the bed for charging phone and the other one we used for the kettle. Another charging point would be good plus better lighting ! Could not see much in the bedroom with the sidelights . Otherwise very clean and practical.
Carolyn
Stayed 3 nights in Oct 2022
6/10 Okay
LUIS S
Oct 16, 2022
LUIS S
Stayed 1 night in Oct 2022
Response from Jefe Recepción on Oct 19, 2022
Estimado Luis, gracias por dedicar un minuto y valorar su estancia con nosotros. Sentimos no haber alcanzado un grado de satisfacción superior. Le pedimos disculpas por ello.Esperamos que en su próxima estancia podamos alcanzarlo.Un saludo