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Reviews of Matsubara Acqua Park Hotel

3 out of 5
Matsubara Acqua Park Hotel
Avenida Brigadeiro Eduardo Gomes 1551, Cruz das Almas, MaceiĆ³, AL

Reviews

7.0

Good

Rating 10 - Excellent. 62 out of 231 reviews" "
Rating 8 - Good. 68 out of 231 reviews" "
Rating 6 - Okay. 43 out of 231 reviews" "
Rating 4 - Poor. 33 out of 231 reviews" "
Rating 2 - Terrible. 25 out of 231 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thalissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and polite, excellent customer service, great pool area and safe environment for children. Also breakfast was amazing!!!
Stayed 2 nights in Mar 2024

2/10 Terrible

Martin

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We paid for what we saw in the pictures, but in reality the Matsubara hotel is not what you see there. The pictures on Expedia are from when the hotel was new. The rooms are old, dirty and poorly maintained. We only spent a few hours until we decided to go to another place.
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

ROSENILDA MARIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ligar maravilhoso para passar em famĆ­lia
Stayed 1 night in Feb 2024

10/10 Excellent

Isabel cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amei muito
Stayed 1 night in Feb 2024

6/10 Okay

Daniel

Traveled with family
Melhorias
Hotel estĆ” com aparencia de velho, passamos muito calor no cafĆ© da manhĆ£ pois na Ć”rea de cafĆ© estava pequeno e tivemos que ir no salĆ£o central. No quarto o ar condicionado fazia muito barulho ao ponto de ter que desligar pois vibrava a parede (muito estranho). Passamos uma noite pois estĆ”vamos de passagem por MaceiĆ³. Camas estavam limpas confortĆ”veis.
Stayed 1 night in Jan 2024

8/10 Good

Julieta

Stayed 4 nights in Feb 2024

10/10 Excellent

Silvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ferias ecolĆ³gica
Stayed 3 nights in Jan 2024

6/10 Okay

Marcel

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

ValƩria

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
O hotel estĆ” muito velho precisando de reparos roupas de cama velhas mĆ³veis velhos muita ferrugem muito mofo os funcionĆ”rios atĆ© tentam ajudar mas eles nĆ£o tem muito o que fazer, o parque aquĆ”tico estĆ” abandonado tudo caindo os pedaƧos, desde o chĆ£o atĆ© as coberturas dos quiosques, o hotel parece estĆ” abandonado cheio de formigas, os banheiros nem tem saboneteiras tive que improvisar com copo descartĆ”vel, precisa de reforma urgente! NĆ£o indico!
Stayed 7 nights in Jan 2024

2/10 Terrible

Creodon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel precĆ”rio, precisando urgente de uma reforma. NĆ£o troca as toalhas, nĆ£o troca os lenĆ§Ć³is, nĆ£o tem lixeira no quarto e pra piorar nĆ£o nem nos corredores. Pack aquĆ”tico precisando tambĆ©m de reforma, vira uma lamaceiro ao redor e com isso as piscinas acaba ficando suja. Pisa do na cerĆ¢mica do prĆ©dio fica fofa, sensaĆ§Ć£o que vai soltar. Ɖ uma pena estĆ” nesta situaĆ§Ć£o, porque prĆ©dio de frente a orla, perto de tudo e vĆŖ ele desse jeito, lĆ” Ć© o tempo todo pessoas reclamando, fazendo barraco mesmo pra devolverem o dinheiro ou mudarem de quarto por estĆ” inabitĆ”vel de tanto mofo.
Stayed 7 nights in Jan 2024

6/10 Okay

Luana

Traveled with family
Disliked: Cleanliness
Achei as piscinas muito sujas, em volta delas com muita terra. Pedi meu almoƧo e a carne veio queimada. Chegando no quarto a cama era boa, ar funcionando, porĆ©m a pia do banheiro nĆ£o funcionava, no chuveiro a Ć”gua estava saindo escuro e com cheiro de ferrugem. Acredito que o hotel precisa de uma manutenĆ§Ć£o adequada.
Stayed 2 nights in Feb 2024

8/10 Good

ANA MARIA

Traveled with family
Liked: Cleanliness, staff & service, room comfort
O hotel Ć© grande, com boa infraestrutura, porĆ©m precisa de cuidados. Todos os sofĆ”s da recepĆ§Ć£o estĆ£o rasgados, precisam de reforma. Vi 2 baratinhas francesinhas , uma no meu banheiro 4o andar, outra no restaurante. Apartir desse dia nĆ£o comemos mais no hotel. Bom atendimento. PorĆ©m o serviƧo fica prejudicado qdo reduzido o nĆŗmero de funcionĆ”rios. NĆ£o faziam mais ovos/omeletes, porque sĆ³ havia 1 funcionĆ”ria e estava muito assoberbada com os pedidos de tapioca que se acumulavam. O parque aquĆ”tico Ć© muito bom, mas tambĆ©m precisa de manutenĆ§Ć£o, 1 dos toboaguas estava precisando trocar a bomba, por isso nĆ£o funcionava ( imagino hĆ” qtos meses, porque ficamos 12 noites e nada de religarem o brinquedo). TambĆ©m senti falta de espreguiƧadeiras na Ć”rea das piscinas. O que tornaria o hotel mais acolhedor e relaxante para os adultos. Outra boa pedida adotada em alguns hotĆ©is do nordeste sĆ£o as redes. LĆ” nĆ£o tinha. As crianƧas adoraram 2 balancinhos para relaxar que ficavam prĆ³ximo ao restaurante, poderiam ter mais. Muito gostoso. Enfim, Ć© um bom hotel, que precisa de um olhar mais atencioso por parte da administraĆ§Ć£o.
Stayed 3 nights in Jan 2024

6/10 Okay

Fabio

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Josevania

Traveled with family
Disliked: Staff & service
Ć³timo
Limpo e aconchegante.
Stayed 3 nights in Jan 2024

10/10 Excellent

GENIVALDO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

ELZA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Silvana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospedagem boa e tranquila.
Stayed 3 nights in Jan 2024

8/10 Good

JosƩ luciano

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Stayed 3 nights in Jan 2024

4/10 Poor

Cleiser

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
LamentƔvel destino de um icone do passado !
Estrutura velha, precisando de reparos em acabementos, pintura estragada na fachada e inteno, percebe-se que o predio estĆ” abandonado, o que distorce das imagem apresentada na internet, fazendo com que o cliente ao se deparar com o abandono estutural se decepcione e nĆ£o retorne. A abertura do Parque Aquatico ao externo prejudica os hospedes que se deparam com uma verdadeira "muvuca" e um ambiente lotado e desordenado, com bastante gente e sujeira ( de 4 dias, apenas conheci mas nĆ£o usei o espaƧo, apesar do LIVRE ACESSO COM PULSEIRA). Elevadores com bastante pontos de ferrugem e abansono (parafusos nas portas !!). Poltronas RASGADAS, todas com problemas !! Fios expostos e ferrugem na RecepĆ§Ć£o. Vazamento na recepĆ§Ć£o. Concluindo: Era um hotel famoso nos anos 90...2000, mas agora se encontra em estado lamentavel de abandono, tive um impacto ao retornar, pois conhecia ele dos anos 2000, quando o Parque era apenas dos Hospedes e estrutura preservada e cuidada etc.
Stayed 3 nights in Jan 2024

4/10 Poor

Jackeline

Disliked: Staff & service, amenities, property conditions & facilities
Hotel com muitos problemas na estrutura, vazamento, lenĆ§Ć³is e travesseiro muito velhos funcionĆ”rio sobrecarregado Ć© mau humorado, resumindo nĆ£o indico
Stayed 3 nights in Jan 2024

2/10 Terrible

Edinaldo

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
NĆ£o recomendo
O Hotel Ć© muito antigo e estĆ” em pĆ©ssimas condiƧƵes conservaĆ§Ć£o, bem diferente das fotos que se apresentam no site.
Stayed 1 night in Jan 2024

8/10 Good

LUCIANA

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Igor

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Edgar, CamaƧari

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Boa localizaĆ§Ć£o, fĆ”cil acesso e bom atendimento dos funcionĆ”rios. Destaque: Parque aquĆ”tico muito bom; atendimento do pessoal Ć© muito bom; o hotel fica prĆ³ximo aos grandes shoppings de MaceiĆ³. Pontos de melhorias: O hotel como um todo necessita de uma reforma urgente, um dos elevadores deu pane; cafĆ© da manhĆ£ Ć© fraquĆ­ssimo, nĆ£o tem variaĆ§Ć£o no cardĆ”pio; no quarto que ficamos tinha vĆ”rios pontos precisando de reforma; SalĆ£o de jogos e brinquedoteca precisa de reforma e reposiĆ§Ć£o dos equipamentos dos salƵes; NĆ£o tem restaurante que atendam os quartos dos hospedes, somente os usuĆ”rios do parque aquĆ”tico e nĆ£o Ć© refeiĆ§Ć£o, sĆ£o petiscos e sĆ³ atĆ© as 16hs; tambĆ©m ouvi uma hospede falando na recepĆ§Ć£o que encontrou um escorpiĆ£o no banheiro da piscina.
Stayed 5 nights in Dec 2023

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, room comfort
Quartos antigos, cheira marfo, estrutura em geral precĆ”ria. NĆ£o indico!
Stayed 2 nights in Dec 2023

10/10 Excellent

Clemer Lucas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

UBIRAJARA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alessandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Kristiano

Stayed 1 night in Dec 2023

4/10 Poor

Warney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Diego

Stayed 8 nights in Dec 2023

8/10 Good

LEVI M S D

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
RecepĆ§Ć£o adequada, muito boa, no entanto tivemos problemas com as condiƧƵes das instalaƧƵes (chuveiro), infelizmente nĆ£o resolveram o problema enquanto durou a nossa estadia.
Stayed 2 nights in Dec 2023

4/10 Poor

Luan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rosivania

Stayed 1 night in Nov 2023

10/10 Excellent

marconi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ɠtimo parque aquĆ”tico, cafĆ© da manhĆ£ muito bom
Stayed 3 nights in Nov 2023

6/10 Okay

CLEIDE

Traveled with family
Disliked: Cleanliness
Na mƩdia.
O hotel tem uma estrutura incrĆ­vel, porĆ©m estĆ” um pouco antigo e precisando de algumas reformas. O quarto q ficamos precisa de uma pintura geral pois apresenta infiltraƧƵes (pra quem tem problema de rinite, como toda a minha famĆ­lia, isso Ć© pĆ©ssimo). O parque aquĆ”tico Ć© bem interessante para as crianƧas. O cafĆ© da manhĆ£ estĆ” na mĆ©dia, mas poderia ser bem melhor.
Stayed 2 nights in Nov 2023

8/10 Good

Kika

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

JosƩ Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Maravilhosa
Stayed 2 nights in Nov 2023

8/10 Good

Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, room comfort
O hotel Ć© bacana mas estĆ” precisando de reforma. O parque aquĆ”tico Ć© muito bom Pra quem viaja com os filhos Ć© uma boa opĆ§Ć£o!
Stayed 4 nights in Oct 2023

6/10 Okay

FƔbio RogƩrio

Stayed 2 nights in Oct 2023

10/10 Excellent

Ana mouze melo

Stayed 2 nights in Oct 2023

8/10 Good

Pedro Gomes de melo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi boa, agradƔvel.
Stayed 2 nights in Oct 2023

4/10 Poor

ERIC

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Infelizmente nĆ£o retorno.
O hotel em se nĆ£o tem manutenĆ§Ć£o, as paredes dos quartos com mofo e insetos no quarto, chuveiro com vazamento com Ć”gua que exalava odor.
Stayed 2 nights in Oct 2023

10/10 Excellent

Elayne N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fomos bem recebidos, amei o lugar a vista Ć© maravilhosa. Voltarei com certeza ā˜ŗļøšŸ™
Stayed 5 nights in Aug 2023

8/10 Good

Emerson

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
hotel razoƔvel
razoavel, hotel precisa de reformas. e o serviƧo pode melhorar.
Stayed 4 nights in Oct 2023