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Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
6/10 Okay
Cynthia
Business traveler, Traveled with family
May 13, 2024
The room was smelly but other than that it was good for the price
Cynthia
Stayed 1 night in May 2024
Response from ca on May 14, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Shirley
Traveled with pets, Traveled with family
Dec 30, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Convenience. Didn’t like the back building, not enough lighting in parking lot.
Shirley
Stayed 1 night in Dec 2023
Response from April Medina on Jan 11, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excellent
Ricky
Dec 28, 2023
Ricky
Stayed 1 night in Dec 2023
Response from AM on Mar 12, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
6/10 Okay
Jerelle, Tulsa
Dec 19, 2023
Liked: Staff & service
Workers were very nice but place could be cleaner
Jerelle
Stayed 3 nights in Dec 2023
Response from April Medina on Dec 21, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excellent
Darren
Nov 18, 2023
Darren
Stayed 1 night in Nov 2023
Response from April Medina on Dec 21, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
8/10 Good
Brady
Oct 31, 2023
Brady
Stayed 1 night in Oct 2023
Response from April Medina on Nov 27, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
They had a good breakfast with Lott of options, dinner was walking dish from room. Rooms were clean and staff was professional.
Coleen
Stayed 1 night in Oct 2023
Response from April Medina on Oct 27, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excellent
Gustavo
Business traveler
Oct 10, 2023
Liked: Cleanliness, staff & service, room comfort
Brownfield
Pleasant.
Gustavo
Stayed 1 night in Oct 2023
Response from April on Oct 18, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
6/10 Okay
tammie, hallsville
Traveled with partner
Oct 3, 2023
Liked: Staff & service
Strong overpowering perfume/air freshener smell that permeated everything..
tammie
Stayed 1 night in Sep 2023
Response from April on Oct 18, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Very clean and quiet. Close to pizza shop. Staff very nice.
Linda
Stayed 1 night in Aug 2023
Response from April Medina on Aug 24, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Only been here a short time, so far everything A-OK.
R John
Stayed 1 night in Aug 2023
Response from April Medina on Aug 10, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for taking time out of your day to leave us feedback regarding your stay. We are happy to hear you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so reviews like yours are truly rewarding. We’d love to welcome you back next time you are in the area. Thanks again!
Good stay. An issue with the room entry card not working was resolved quickly.
Elaine
Stayed 1 night in Jul 2023
Response from April Medina on Jul 22, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
8/10 Good
MICHELLE
Jul 17, 2023
MICHELLE
Stayed 1 night in Jul 2023
Response from April on Jul 19, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
4/10 Poor
Richard
Jul 9, 2023
Liked: Cleanliness, staff & service
Richard
Stayed 1 night in Jul 2023
Response from DJ on Jul 10, 2023
Thank you for offering up this feedback. We were disappointed however to hear that your stay was unpleasant. At Best Western Caprock Inn we’re always looking to improve, so if you were willing to share more about your experience, we would be very appreciative. If you ever return to the area and are in need of another comfortable night’s sleep, my team and I would be honored to host you again.
10/10 Excellent
Gena
Jul 9, 2023
Gena
Stayed 1 night in Jul 2023
Response from April Medina on Aug 10, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
The evening and morning staff both did a real good job
ted
Stayed 1 night in Jul 2023
Response from DJ on Jul 9, 2023
Thank you Ted, for your kind words. Our staff strives to provide excellent service to our guests at all times. We would be honored to have you as a guest next time your in the area.
4/10 Poor
Vanessa I.
Jul 4, 2023
Vanessa I.
Stayed 1 night in Jul 2023
Response from April Medina on Aug 10, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Very clean, quiet and at a competitive price. Well maintained facility with excellent lighting in parking areas.
Russell Don
Stayed 1 night in Jun 2023
Response from DJ on Jun 16, 2023
Thank you for your kind words. We strive to provide our guests with a quality environment in which they can rest and rejuvenate. We Hope you will stay with us again soon!
6/10 Okay
Jerry
Jun 15, 2023
Jerry
Stayed 3 nights in Jun 2023
Response from April on Jul 11, 2023
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 806-637-9471.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Nisha PatelGeneral ManagerBest Western Caprock Inn
Rooms were clean and comfortable as long as you're okay with mattresses that are firm. The breakfast provided was more than sufficient. If traveling with pets the hotel can accommodate you but be aware there is a small fee to cover the incidentals of cleaning after them.
Paige
Stayed 1 night in Nov 2022
Response from April Medina on Nov 29, 2022
We appreciate your feedback. We hope to see you again.
Stayed here because all hotels were booked in Lubbock for the Texas Tech game. We arrived at 12:30, they let us check in even though our room was not ready, which was helpful since we didn't get until 11:30pn from the game. It was clean for the most part. There's plenty of food options near by. The TV only had 1 channel though.