Lounge
Check availability

Reviews of The Grand Luang Prabang

5 out of 5
The Grand Luang Prabang
Ban Xiengkeo, Khet Sangkalok, Luang Prabang

Reviews

9.0

Wonderful

Rating 10 - Excellent. 80 out of 141 reviews" "
Rating 8 - Good. 50 out of 141 reviews" "
Rating 6 - Okay. 7 out of 141 reviews" "
Rating 4 - Poor. 1 out of 141 reviews" "
Rating 2 - Terrible. 3 out of 141 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

David Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
chill relaxed
A truly relaxing hotel ,peacfull,beautiful location ,the food at the resturant was truley amazing ,staff were also so helpfull and tentative to any needs you may have.its a place to chill and look at the natural beauty of the mekong river with montains in the back ground. Rooms nice clean,bed was amazing , cant fault the place or the people.
Stayed 3 nights in Mar 2023

10/10 Excellent

raney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must Stay
This is by far one of the nicest place in the world to stay. It was everything you want in a stay. We just booked two more weeks
Stayed 4 nights in Feb 2023

8/10 Good

benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis of peace
This hotel was a welcome relief from the noise of other hotels where we had stayed. We enjoyed our three days here, although there were lots of glitches and irritating problems along the way. We were just glad to be in a beautiful location which was quiet. The location is stunning and, whilst the breakfast was limited, the internet dropped out a few times, the service was patchy and the English speaking capability of staff is highly problematic, you'll still have a great time here. Each day the hotel organises a trip. We took the sunset cruise and was happy with it. We loved seeing the water buffalo too. To understand the hotel and avoid frustration just know that this is a very good 3 star hotel in a 5 star location. If you book with this in mind you won't be disapointed.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice surrounding! Staff are very welcoming :)
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Preservation of its historical importance is an added bonus. The property is secluded, quite and has one of the best views on Luangprabang. Would definitely return. My only complaint is the shuttle to town and airport is not on schedule and available when needed. Had to call for a taxi service.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Jan 2020

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Grand Old Lady
What a lovely old Grand Lady. Hey, its not perfect but quaint. A fabulous location. We had breakfast, lunch and dinner here. All superb. The views above the Mekong are worth every cent. Would definitely stay again.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Wee on Dec 28, 2019
Dear Valued Guest, Thank you very much for staying with us. We appreciated your feedback. Best regards, Wee Kositanont Hotel Manager

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great but the restaurant was a bit expensive
Stayed 4 nights in Sep 2019
Response from Wee on Oct 5, 2019
Dear Roxanne, Thank you very much for your valued review. Please be informed that we also offer coupon 15% to all In-house guests. We wish you had a good stay here and we are looking forward to welcome you again in the near future. Best regards, Wee Kositanont Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Wee on Jul 26, 2019
Dear Valued Guest, Thank you very much for your review. We are looking forward to seeing you again in the near future. Best Regards, Wee Kositanont Hotel Manager (Acting)

10/10 Excellent

Bunleng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Wee on Jul 16, 2019
Dear Bunleng, Thank you very much for your review. We hope to welcome you again in the near future.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We had a very comfortable stay at The Grand Luang Prabang. The room was very nice, amazing views, good breakfast and lunch, shuttle service to and from the Main Street, relaxing pool, and very friendly and helpful staff.
Stayed 2 nights in Jun 2019
Response from Wee on Jun 25, 2019
Dear Catherine, Thank you very much for your review. We are very happy to hear that you had a good stay with us. We hope to welcome you again in the future. Best regards, Wee Kositanont Hotel Manager

10/10 Excellent

Verified traveler

Stayed 4 nights in Apr 2019
Response from Wee on May 1, 2019
Dear Sir/Madam, Thank you very much for your review. Hope to welcome you again in the near future. BR, Wee Kositanont Hotel Manager

8/10 Good

Frederico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Wee on Apr 2, 2019
Dear Frederico, Thank you very much for your review. We hope to welcome you again in the near future. Best regards, Wee Kositanont Hotel Manager

10/10 Excellent

nattawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spend 5 days at this resort,we had a wonderful time,the location is perfect,right on the river with amazing views from our room,specially in the early morning,just sitting outside and enjoy the river view. The staff are very friendly and the breakfast buffet is brilliant! We highly recommend this resort ,if you want to stay in the quiet part of Luang Prabang away from the main town,it only takes 5 minutes in a motorcycle tuk tuk or the free van shuttle the resort provides to the centre,when you there,there are plenty of nice restaurants and bars and excellent coffeehouses. Nattawan and Joost
Stayed 5 nights in Mar 2019
Response from Wee on Mar 26, 2019
Dear Khun Nattawan, Thank you very much for your valuable review. We are very delighted to learn that you had a great time staying with us. We have shared your comment to all staff for their encouragement and future improvement. We wish to have a chance to welcome you again in the near future. Best regards, Wee Kositanont Hotel Manager

10/10 Excellent

Phonekeo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Grand Luang Prabang hotel
Very nice hotel in terms of service, rooms and location. Free breakfast service and quality was pretty good too. Lunch and dinner prices are a little expensive, it was cheaper to go into town to eat dinner.
Stayed 3 nights in Feb 2019
Response from Wee on Feb 24, 2019
Dear Phonekeo, Thank you very much for taking your time to give us the review. We are very delighted to learn that you had a great stay with us. We wish to welcome you again in the near future. Sincerely yours, Wee Kositanont Hotel Manager (Acting)

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel with Great Service - Very Peaceful
A great hotel and great service. A lovely location base 4km from the town - very peaceful. Had a suite overlooking The Mekong with a lovely terrace. Would highly recommend an evening meal at the hotel if you don’t want to venture into town. Great place and one I would recommend.
Stayed 5 nights in Feb 2019
Response from Wee on Feb 16, 2019
Dear Stephen, Thank you very much for your valued review. We are very delighted to learn that you love our ground and service. Please give us another chance to welcome you if you plan to visit Luang Prabang in the future. Best regards, Wee Kositanont Hotel Manager (Acting)

10/10 Excellent

Akash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The very best
The most amazing service, I fell really unwell during my stay but they were super helpful throughout.
Stayed 3 nights in Feb 2019
Response from Wee on Feb 12, 2019
Dear Akash, Thank you very much for your review. We will keep continuing the good service and hope you get well soon. Best regards, Wee Kositanont Hotel Manager (Acting)

4/10 Poor

Travelingfamily, Bangkok, Thailand

Traveled with family
Disliked: Staff & service
While the location on the river is beautiful, everything else about this hotel is disappointing. The customer service is horrible, the property is ageing and in need of repairs, we were charged extra for a second bed despite the reservation being for 3 people, things weren’t as discribed on the website (no water buffaloes ever roamed the grounds during our stay, the nightly boat to downtown wasn’t available when we inquired, etc). In short, we will be back to visit Luang Prabang but we will not return to this hotel.
Stayed 2 nights in Feb 2019
Response from Wee on Feb 14, 2019
Dear Sir/Madam, Thank you very much for your valued review. We are very sorry to learn that there were some convenience during your stay. I believe there would be some miscommunication as we would not charge the extra bed if guest paid already. Please let me know if there is anything I can be at your assistance. Best Regards, Wee Kositanont Hotel Manager (Acting)

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2019
Response from Wee on Jan 27, 2019
Thank you very much for your review! Hope to welcome you again in the near future.

8/10 Good

Guillaume

Liked: Cleanliness, staff & service, room comfort
Beautiful Hotel Exceptional Setting needs refresh
Amazing georgraohical and historical setting, rooms have a great colonial taste. Great logistics, easy to get into town with their nearby drivers. Could refresh the rooms in particular the bathrooms, not matching a 5* standing. Also the pool is big but the area a bit neglected.
Stayed 2 nights in Dec 2018
Response from Chanthasone on Jan 14, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location with signature views of the Mekong River. The whole facility is beautifully set in the landscape. The staff is courteous and helpful. But the rooms and the bathrooms should use a remodeling. The furniture is rather old, there are no king-size beds but two beds put together, the lights switches behind the bed are very inconvenient and the bathroom had a sewer smell. But overall it was still a beautiful and memorable experience staying there.
Stayed 5 nights in Dec 2018
Response from Franck Delen on Jan 3, 2019
Dear G, Good afternoon and best wishes for 2019. Thanks a lot for the great and straight to the point review. We are going to investigate for the smell and just for info, we do also have king size beds. Thanks again regards Franck D.

10/10 Excellent

PhilipW, Pittsburgh US

Traveled with family
Liked: Cleanliness, staff & service
Gorgeous views over the river. Lovely grounds. Restaurant on site so no need to go into town. Airport transfer for $15. Room not 5 stars but certainly pleasant enough.
Stayed 3 nights in Dec 2018
Response from Franck Delen on Jan 2, 2019
Dear Philip, Thanks a lot for your great review and feedback. Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel bang on river front. Staff is bit slow and launguage is an issue else everything else in just outstanding.
Stayed 4 nights in Dec 2018
Response from Franck Delen on Jan 2, 2019
Thanks a lot for your great feedback. We are working on some English training class for our associates. regards

6/10 Okay

Shun Yee Alicia

Liked: Cleanliness, staff & service
Ok but a bit expensive for its value
A quiet resort away from town, but for the price we paid, the breakfast wasn't very good, the shower pressure was low (and the hot water didn't work well) and the walls were quite thin that we could always hear people talking when they walked along the corridor. They were sweet to leave cookies on Christmas eve though...
Stayed 3 nights in Dec 2018
Response from Franck D. on Dec 30, 2018
I'm sorry to her about the water pressure and temperature in your room, we have a 24 hour team to look after such issues. Regarding the breakfast, I will also inform the chef accordingly. Thanks a lot for your constructive feedback

10/10 Excellent

Rehana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location a bit away from downtown
Beautiful property with location just next to Mekong river. The room was good and staff was good. The only con I would say was that the property was a little away from the downtown so you would have to rely on tuk-tuk or taxi to get back n forth. The hotel has free shuttle for this.
Stayed 2 nights in Dec 2018
Response from Franck D. on Dec 30, 2018
Thanks for your great review and yes, we are 15 min away from the busy downtown with our free shuttle or Sunset boat cruise. We look forward to welcome you again in our small piece of paradise.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet, Zen feeling. The staff were amazing. So helpful and kind. It made me feel totally at home
Stayed 3 nights in Dec 2018
Response from Franck D. on Dec 30, 2018
Thanks a lot for the home feeling comment, really appreciated.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for a tranquil, quiet and peaceful stay in Luang Prabang
Stayed 4 nights in Dec 2018
Response from Franck Delen on Dec 27, 2018
thanks a lot for your positive feedback about our peaceful hotel only 15 min away from downtown.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located next to the Mekong River. It is a very beautiful at night and has various shuttle services. The staffs were well versed in English and were attentive to my needs. It is located away from the busy downtown area which is good for a peaceful and quite stay. I highly recommend it.
Stayed 4 nights in Dec 2018
Response from Franck Delen on Dec 27, 2018
Thanks so much for your great feedback. It will be shared with the team.

10/10 Excellent

Carrolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed and beautiful views!
Beautiful hotel. Staff was fantastic and all around details are done so well. The bed was extremely comfortable! Oh and the view! Just beautiful. Definitely recommend this hotel. It’s a little out of town but they have many shuttles and tuk tuk is cheap.
Stayed 4 nights in Dec 2018
Response from Franck Delen on Dec 27, 2018
Dear Carrolyn, Good morning from the Grand, Thanks a lot for your great feedback about our resort. Yes we are 15 min out of the Peninsula but we do have a free shuttle service and also a Sunset boat cruise to town. Thanks again Franck

8/10 Good

Sandy, London

Liked: Staff & service, property conditions & facilities, room comfort
Very pretty hotel by River. It is quiet and peaceful. Staff are very friendly
Stayed 3 nights in Nov 2018
Response from Franck Delen on Nov 20, 2018
Thanks for the great feedback and also mentioning about our team. We look forward to welcome you again at the Grand Warm regards Franck

8/10 Good

Hans

Liked: Cleanliness
Good
Reception was very helpful to us. Breakfast and dinner is good.
Stayed 3 nights in Nov 2018
Response from Franck Delen on Nov 14, 2018
Dear Hans, Good morning from the Grand, Thanks a lot for your positive feedback. we look forward to welcome you again at the Grand. Best regards Franck Delen General Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great river view hotel
Beautiful hotel. Nice friendly staff. Love the river view. Definitely could use variety in their breakfast, and keep food cover - too many flies on the food. The dinner menu was fantastic.
Stayed 2 nights in Oct 2018
Response from Franck Delen on Nov 8, 2018
Dear Charles, Thanks for the very good comment and your feedback about breakfast. We are going to talk to our pest control company. We hope to see you again soon at the Grand Regards Franck D. General Manager

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but away from the action
Hotel is fine but distance from all activities and few guests meant little atmosphere in the place. Shuttle to town is good, but infrequent.
Stayed 4 nights in Oct 2018
Response from Franck D. on Oct 25, 2018
Dear Lucas, Good afternoon and thanks a lot for your valuable feedback. We do have a minimum of 6 shuttles daily to town and just started 2 daily transfer by boat. Quite unique sunset cruise to town! I also understand the ground of our hotel can look a bit quiet during the green season due to the size of our land by the Mekong river. We look forward to welcome you again soon. regards Franck D. General Manager

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything great except for breakfast.need bacon and cheese and total overall of breakfast concept.less things needed but far better quality.need simple things like pancakes for kids.egg station put in onions when I specifically requested none very clearly.just too much average food.this makes or breaks a hotel!!! Concierge and front staff very helpful.should have free shuttle at all times as hotel is far away and restricts customers.if they had all free all time shuttle this hotel would be full..oh add a few umbrellas as choice for pool deck.lovely pool.just no shade.amazing position.needs need more of a woman's touch to make a big difference.a bit like a museum. Some benches in the gardens would be good.Staff extremely friendly. Main challenge is to turn the breakfast into a more intimate experience of better quality.doesnt have to try to have all options.focus on quality
Stayed 6 nights in Aug 2018
Response from Franck Delen on Aug 23, 2018
Dear Alfred, Good afternoon from the Grand, Thanks a lot for your very detailed comments. I will discuss your breakfast comment with our new French chef on board and make sure we improve the quality and match guests expectations. Our new poolside equipment is on the way and I hope it will be there very soon I will of course share your comment with my team tomorrow and we hope to be able to welcome you again soon at the Grand. With my very best regards Franck Delen General Manager

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious and relaxing
The kids and i loved the beautiful setting and breakfast was definitely a highlight. The staff are just so happy to help with every request. It's a little further out of town than we would have liked, but the free shuttle bus helps with this.
Stayed 4 nights in Jul 2018
Response from Franck D. on Aug 8, 2018
Dear Nicola, Sunny greetings from the Grand, Thanks a lot for your feedback about the Grand and our team, we will be always there to serve you with a big Lao smile. As you mentioned, we are located 2-3 KM away from the busy downtown, allowing as to have the most stunning location facing the Mekong. We do also have plenty of free shuttle transfers available to enjoy the peninsula. We look forward to welcome you again and thanks again for choosing our unique resort Best regards Franck D.

10/10 Excellent

Brett, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace
This hotel is amazing. The staff are friendly, the view of the river is breathtaking and the grounds are beautiful. You'll feel so at peace sitting on your balcony watching the river and listening to the jungle. I highly recommend!
Stayed 1 night in Jul 2018
Response from Franck D. on Jul 18, 2018
Dear Brett, Sawasdee from the Grand, Thanks a lot for your very positive feedback, its really appreciated. We look forward to welcome you again soon at the Grand. Best regards Franck Delen General Manager

10/10 Excellent

Steven, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
This is an outstanding hotel and very well run. Everyone friendly and ready to help - facilities, bar and restaurant to very very high standard. Would come again for sure. t is ten minutes into town by complimenary minibus, but dont let that sway your choice - the location is just perfect and peacefull - view of Mekong and hills is outstanding. Would definately reccomend and will be back in a few weekstime for another stay.
Stayed 3 nights in Jun 2018
Response from Franck D. on Jul 18, 2018
Dear Steven, Good afternoon from the Grand I would like to thank you on behalf of our team for such a great feedback. Thanks also for mentioning about the peacefulness of our resort and we look forward to welcome you again during your next visit in Laos. Best regards Franck Delen General Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet oasis outside Luang Prabang
Wonderful hotel and quiet oasis a little outside Luang Prabang but still easy to go to town thanks to its free shuttle service. Wonderful pool, even though we missed some shady areas (umbrellas etc).
Response from Franck D. on May 1, 2018
Dear Martin, Good evening from Luang Prabang, Thanks a lot for your very kind email, its really appreciated on behalf of the team. Regarding the umbrellas, they have been ordered, I hope they will be there before your next visit. We hope to welcome you again soon at the Grand Best regards Franck General Manager

10/10 Excellent

Siew Khim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and healing
I was there with my family, overall service and environment were sweet and nice. It was a really body and heart comfort healing stay.
Response from Franck D on Apr 3, 2018
Good afternoon from the Grand, Thanks a lot for your very kind feedback and we hope you enjoyed your stay at Luang Prabang Best regards Franck Delen General Manager

10/10 Excellent

sidhu, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love the view of mekong river
food was good staff was friedly wifi was bad but its ok
Stayed 4 nights in Mar 2018
Response from Franck D. on Mar 17, 2018
Dear Sir, Thanks a lot for your great feedback and our sincere apologies for our Wifi. Our system is currently receiving an upgrade and will be fully optimized next month. We look forward to welcome you again soon Thank you!

10/10 Excellent

HAEWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant gem in Luang Prabang
We had a wonderful stay at the Grand Luang Prabang. While it was a 10 min ride from the city center, hotel's shuttle service made things much easier. Breakfast, pool and overall service were all top knotch. We would come back to Luang Prabang just for the hotel!
Stayed 2 nights in Feb 2018
Response from Franck D. General Manager on Mar 11, 2018
Thank you for your very kind comment. We look forward to welcome you again at the Grand.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view
Beautiful French colonial style resort. Tasteful and clean room. Spectacular river view from the restaurant. Breakfast setup was very nice but quality and variation need to improve. WiFi didn’t work most of time.
Stayed 1 night in Feb 2018
Response from Franck D. General Manager on Mar 11, 2018
Good afternoon from the Grand Thanks a lot for your constructive feedback. We did face some Wifi issues in the common areas lately and we have now contracted an external company to support us with this challenge. The connection is now back to normal for a week. Thanks also for the breakfast feedback, I will pass it to the chef and make sure we do improve our rotation of items. We look forward to welcome you again soon

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mekong views
A fabulous hotel. Very spacious room and gardens. We had an excellent view of the Mekong river. Hifpghly reccomended
Stayed 4 nights in Jan 2018
Response from General Manager on Jan 23, 2018
Dear Sir/Madam, We thank you very much for staying at The Grand Luang Prabang and are pleased that you have taken the time to comment our hotel. It is through valuable comments like your very own that we can continue to improve our services to match the demands of our discerning and loyal clientele. In the meantime, we would like to take this opportunity to thank you for your patronage and continued loyalty. Looking very much forward to being at your service again in the not too distant future. Kind regards, General Manager

6/10 Okay

Tom, california

Disliked: Staff & service
Grand hotel not grand
This is not a 4 or 5 stars hotel despite its grandiose picture advertised online. It’s a huge place but everything looks old and not very well kept. The most important part of a luxury hotel is service and they have no concept of service. Most staff members speak little English and cannot offer assistance. My wife was ill and it was like pulling teeth to get help to get to a pharmacy. It’s also isolated and far from town with nothing to do there.
Stayed 4 nights in Dec 2017
Response from General Manager on Jan 17, 2018
Dear Sir/Madam, We thank you very much for staying at The Grand Luang Prabang and are pleased that you have taken the time to comment our hotel. It is through valuable comments like your very own that we can continue to improve our services to match the demands of our discerning and loyal clientele. In the meantime, we would like to take this opportunity to thank you for your patronage and continued loyalty. Looking very much forward to being at your service again in the not too distant future. Kind regards, General Manager

10/10 Excellent

Varaporn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is classic hotel with nice view of the Mekong River. The garden is big and very beautiful which makes us feel very relaxable to stay and walk around with fresh air. We are enjoyable to staying here and the staffs are very good service .
Stayed 3 nights in Jan 2018
Response from General Manager on Jan 15, 2018
Dear Sir/Madam, We thank you very much for staying at The Grand Luang Prabang and are pleased that you have taken the time to comment our hotel. It is through valuable comments like your very own that we can continue to improve our services to match the demands of our discerning and loyal clientele. Looking very much forward to being at your service again in the not too distant future. Kind regards, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful resort; staff needs business training
It’s a beautiful hotel, but we had quite a few issues at check in. First, my husband and I were placed in a connecting room with a family that had screaming kids and a baby. The door between us was so thin - we could every word they were saying. I went to reception and asked them why on earth of all rooms to put us in, they put us into a connecting room with a family. The toilet also didn’t work. They then move us to a room with twin beds... so I get annoyed because why didn’t they prep the room before we got there? I pushed the beds together myself with my husband. After we get settled in, reception shows us saying they have an upgrade for us to a room with a king bed. This is great and I appreciated it, but why didn’t they do that BEFORE we got settled into the 2nd room. The staff said they had to call the manager to see if it was okay - this should’ve been done immediately when we’d complained the first time. So we then moved to our THIRD room. Otherwise, the rooms were nice. Bed was comfy. View is beautiful.
Stayed 1 night in Dec 2017
Dear Sir/Madam, We thank you very much for staying at The Grand Luang Prabang and are pleased that you have taken the time to comment our hotel. It is through valuable comments like your very own that we can continue to improve our services to match the demands of our discerning and loyal clientele. In the meantime, we would like to take this opportunity to thank you for your patronage and continued loyalty. Looking very much forward to being at your service again in the not too distant future. Kind regards, General Manager

8/10 Good

Kitty, Osaka, Japan

Liked: Cleanliness, staff & service, room comfort
Quiet retreat by the Mekong River Bank
Great room, decent service, breathtaking view of the Mekong. Great staff, but a few glitches with the facilities. One time, found cigarette butts all over the dining area toilet seat. The pool was out of order and looked like it had not been cleaned for a month. Otherwise a great place to stay.
Stayed 4 nights in Aug 2017
Response from General Manager on Dec 28, 2017
Dear Sir/Madam, We thank you very much for staying at The Grand Luang Prabang and are pleased that you have taken the time to comment our hotel. It is through valuable comments like your very own that we can continue to improve our services to match the demands of our discerning and loyal clientele. In the meantime, we would like to take this opportunity to thank you for your patronage and continued loyalty. Looking very much forward to being at your service again in the not too distant future. Kind regards, General Manager