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Reviews of Hotel Trópico

4 out of 5
Hotel Trópico
Rua da Missão, 103, Luanda

Reviews

7.2

Good

Rating 10 - Excellent. 12 out of 45 reviews" "
Rating 8 - Good. 14 out of 45 reviews" "
Rating 6 - Okay. 11 out of 45 reviews" "
Rating 4 - Poor. 3 out of 45 reviews" "
Rating 2 - Terrible. 5 out of 45 reviews" "

8.4/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities for a hotel in Luanda. Great choice for first time visitors to Luanda who are looking for safe, clean hotel. Food was very good and the fitness center was stocked with working equipment. I would definitely stay there again.
Stayed 7 nights in Apr 2024
Response from Vânia Martins da Silva on May 7, 2024
Dear Mr. Frank,Thank you for taking the time to write such a nice compliment after your stay at Hotel Trópico TDHotels.We truly appreciate your excellent feedback. It is extremely grateful to hear that we have fulfilled and exceeded your expectation regarding our service and that you enjoyed your experience with us. Our Team main goal is to offer each Guest an unforgettable experience and ensure that our customers receive the best service we can provide. Your satisfaction is and will always be our top priority. Therefore, you can always count on our staff who will welcome you with friendliness and quality hospitality.Once again thank you so much for your review. It was a pleasure to have you as our Guest and we do hope to welcome you back to our hotel on your next visit to Luanda.Kindest regards,Vânia Martins da SilvaFront office Assistant Manager

8/10 Good

Eyüphan

Stayed 3 nights in Feb 2024
Response from Vânia Martins da Silva on Mar 16, 2024
Dear Mr. Eyuphan,Thank you for choosing Hotel Trópico TD Hotels.We are very pleased to know that our services fulfilled your expectation!We are thankful for the time you spent sharing your opinion with us.Looking forward to welcome you back to our Hotel.Kindest regards,Vânia Martins da SilvaFront office Assistant Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Stayed 1 night in Nov 2023
Response from Vânia Martins da Silva on Nov 14, 2023
Dear Guest,Thank you for choosing TD Hotels.We are thankful for the time you spent sharing your opinion with us.Looking forward to welcome you back in our Hotel.Kindest regards,Vânia Martins da SilvaFront Office Manager

10/10 Excellent

Siddharth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
They were fantastic, provided us with a room upgrade, allowed for a late checkout. The service and cleanliness was exceptional.
Stayed 5 nights in Aug 2023
Response from Vânia Martins da Silva on Aug 26, 2023
Dear Mr. Siddharth,Thank you for taking the time to write such a nice compliment after your stay at Hotel Trópico TDHotels.We truly appreciate your excellent feedback. It is extremely grateful to hear that we have fulfilled and exceeded your expectation regarding our service, staff members and that you enjoyed your experience with us. Your satisfaction is and will always be our top priority. Therefore, you can always count on our staff who will welcome you with friendliness and quality hospitality.Once again thank you so much for your review. It was a pleasure to have you as our Guest and we do hope to welcome you back to our hotel on your next visit to Luanda.Kindest regardsVânia Martins da SilvaFront Office ManagerFront Office Manager

10/10 Excellent

MARCOS

Stayed 2 nights in May 2023
Response from Maria Mendes on Jun 1, 2023
Exmo. Sr. Marcos,Agradecemos a sua preferência pelo Hotel Trópico em Luanda, a avaliação máxima sobre a sua experiência. Desta forma poderemos continuar a melhorar o nosso serviço e consequentemente aumentar a satisfação de quem nos elege. Esperamos vê-lo no Hotel Trópico num futuro próximo.Muito obrigada.

6/10 Okay

Tatiana

Business traveler
It is just a place to stay - it is extraordinarily expensive for what you get! no real dining experience; a buffet for $80 pp is excageration! really not worth the money spent!
Stayed 4 nights in Feb 2023
Response from Maria Mendes on Mar 10, 2023
Dear M. Tatiana,Thank you for choosing Hotel Trópico.We really appreciate for taking the time to write about your hotel experience. Your feedback is very important, so we can improve the service and keep innovating.We regret to hear that not all aspects of your stay were as you expected and definitely we would like it to beWe take good care of the notes that you have so kindly highlighted, and they are going to receive our best attention. We appreciate the notes that you highlighted about our buffet. We are at your entire disposal to receive suggestions to improve the offer provided to our guests, and we guarantee that this issue will receive our best attention so we can improve our facilities and maximize the satisfaction of our valued guests. We will be very happy to welcome you back to the Hotel Trópico.Many regards,Maria MendesRooms Division Manager

2/10 Terrible

James, Van Nuys

Stayed 1 night in Feb 2023
Response from Vânia Martins da Silva on Jul 3, 2023
Dear Mr. James, Thank you for choosing Hotel Trópico. We care about all your comments and regret that the stay did not meet your best expectations, your feedback is not what we would expect.Every single day we give our outmost to meet and exceed our guest’s expectations We would be pleased to have another opportunity to welcoming you and have the chance to improve your opinion about us. Best Regards,

2/10 Terrible

CLAUDA

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I will never stay at this hotel again because the way we were treat at the from desk by the staff. They said none of our credit card was working and when we explained that the problem was their credit card machine and their bank. They did not care and we had to use cash for meals. After 2 nights the manager did do anything besides blaming us their credit card machine not accepting our card. We went move to another much nicer hotel down street ( hotel Epic Sana) where we had not problem with our cards.
Stayed 1 night in Feb 2023
Response from Vânia Martins da Silva on Feb 17, 2023
Dear Mrs. Clauda,First of all thank you for choosing Hotel Trópico TDHotels.Concerning your review, we are grateful for sharing your comments, we always use our customer’s feedback to improve our overall performance.Unfortunately we did not fulfil your expectations regarding our services. We inform that for security reasons, several credit card operations are declined by banks. Mostly, when you are in countries as Angola with a less developed payment system. Probably this was the reason why your credit card operation did not go through. We did receive, with success, on the same day, other international credit card payments. Although you did not have the best experience during your stay, we would like to welcome you back at Hotel Trópico in order to offer the service we are known for and earn back your trust.For further assistance do not hesitate to contact us.Best Regards,Maria MendesRooms Division Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Tropico
Nice hotel, good location, friendly staff
Stayed 4 nights in Feb 2020
Response from Vânia Martins da Silva on Nov 21, 2022
Dear Guest,Thank you for choosing Hotel Trópico TDHotels.We are thankful for the time you spent sharing your opinion with us regarding our service.Your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment.Looking forward to welcome you back soon in our Hotel.Best Regards,Vânia Martins da SilvaFront office Assistant Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Cheira on Nov 25, 2019
Good Afternoon, Thank you for choosing TD Hotels. We are very pleased to know that our services fulfilled your expectation! We look forward to welcome you again in our Hotel. Kindest regards. Pedro Cheira Room Division Manager

6/10 Okay

Charles

Liked: Property conditions & facilities
So-So
Expected more for the money paid. Very limited food selection, bed was good pillows were lousy / don’t accept AMEX / maybe won’t stay there again
Stayed 5 nights in Jul 2019
Response from Marinela on Aug 3, 2019
Dear Mr. Charles, We appreciate you for taking the time to provide us with such candid feedback of your stay. Thank you for bringing these matters to our attention. You can be sure that your remarks were duly noted and will contribute to improve our overall services. It would be a pleasure for us to welcome you again on your next trip to Luanda Best regards, Marinela De Menezes Front Office Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I love the ffod and people are nice. The rooms need to be prvided with iron and board and the frigobar was empty.
Stayed 7 nights in Feb 2019
Response from Marinela De Menezes on Mar 14, 2019
Dear customer, We are thankful for the time you spent sharing your opinion with us and especially for your kind words regarding our food and staff members. Due to security reasons irons are not allowed in the rooms. Your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment. We are looking forward to having you again as a guest in our hotel. Best regards Marinela De Menezes Front Office Manager

6/10 Okay

Jeff, South Africa

Liked: Staff & service, property conditions & facilities
The half board option is very good, however the breakfasts, the lunchs or dinners are the same every single day.
Stayed 3 nights in Oct 2018
Response from Marinela de Menezes on Mar 14, 2019
Dear Mr. Jeff, Thank you for taking the time to share your feedback about Hotel Trópico! Concerning the way our buffet is arranged, we have sent your feedback to our F&B Manager. Your comments are of a great value to us and will contribute to improve our overall services. Looking forward to welcome you back soon. Best Regards, Marinela De Menezes Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The food is getting better, and half-board option does save me a fortune in Luanda, and the quality of the lunch and dinner are not bad at all.
Stayed 2 nights in Jul 2018
Response from Nelson on Aug 13, 2018
Dear Guest Thank you for choosing Hotel Tropico We are very pleased to know that your stay fulfilled your expectation! We are thankful for the time you spent sharing your opinion with us and especially for your kind words regarding our meals service. Your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment. We look forward to welcome you again in the near future. Best Regards, Nelson Pinto Rooms Division

8/10 Good

Verified traveler

Liked: Staff & service
Hotel with good location
Good experience: the hotel now has half board for either lunch or dinner. Bad: There was no kettle in the room and no welcoming fruits as they used to serve.
Stayed 2 nights in Jun 2018
Response from Nelson Pinto on Jun 29, 2018
Thank you for taking the time to give us your feedback about your stay at Hotel Trópico! We are pleased to hear that you found our location convenient. Regarding the fruits, note that your concerns have been passed on to our housekeeping manager. While we wish you had a better experience, it is feedback like this that we learn from, and use to improve our service. Looking forward to welcome you back soon. Best regards, Nelson Pinto Rooms Division

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The reception ppl are not so well spoken which it makes it difficult to communicTe
Response from Marinela de Menezes on Mar 14, 2019
Dear Mrs. Lucy, Thank you for your review and for choosing Hotel Trópico! We would like to apologize for the inconvenience concerning the communication with our front office staff. However, they are taking English lessons, in order to improve the communication with our guests. Despite this, we hope to be able to welcome you back in your next visit to Luanda. Best Regards, Marinela De Menezes Front Office Manager

6/10 Okay

soith african , johannesburg

Liked: Room comfort
Disliked: Cleanliness
Expensive and the rooms smell like damp mould
I've stayed here a couple of times for business. The check in process is not smooth as they sometimes can't find the bookings or don't add credit to your account and you find out later on that you need to pay cash for everything because they forgot to add your credit card to the room. The rooms always smell like mould. I complained and was told they all smell like this. You basically need to just tolerate it. It's located very centrally and close to the island. Angola is expensive and not value for money which is what you get here. A lack of Ala Carte menu for dinner is a problem as the buffet is pricey.
Stayed 5 nights in Nov 2017
Response from Almeida on Nov 16, 2017
Dear Guest, Thank you for your feedback. Your review is most appreciated and important to us. Regarding air conditioning in the room , please note that in Africa the air humidity is much higher, however using A/C regularly in the room, does not have any smell in the room however, we understand that it is different compared to other countries. At check-in the guests only have credit if they leave a deposit in money or alternatively a credit card to support the expenses, however all expenses will only be charged at check-out. For security reasons, credit card information does not stay in the system. However we will lead our reception team to be more aware of this type of situations in order to avoid constraints in the future. We would like to inform you that in addition to our buffet, we have a wide menu in the bars with snacks and salads, highly appreciated by our customers. Hope to see you again with us, next time you visit Luanda. Best Regards, Sara Almeida Deputy Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Above average hotel in Angola
It's a nightmare taking a Taxi to the Hotel, the taxi driver asked for $250 otherwise he wouldn't stop the meter counting. So until the hotel is going to offer a shuttle service between the hotel and airport. We will never stay in this hotel. Epic Sana is $60 more, where offers the airport shuttle.
Response from General Manager on Oct 6, 2016
Thank you for your feedback. Your review is most appreciated and important to us. I would like to inform you that the hotel does not offer shuttle service, we advise our customers to contact the most reliable companies, Europcar and Hertz. The hotel provides coffee makers in the executive rooms and suites, however, the standard rooms do not have this equipment. Best Regards, Diogo Marques General Manager

2/10 Terrible

Greg, Paris

Disliked: Staff & service, property conditions & facilities
No value for money
- Staff is atrocious. Don't care about their guests whether it's in the bar, restaurant, front desk. They are too busy talking/giggling amongst their selves to worry about taking an order. - Many staff don't speak a word in English. - Internet unreliable making it very difficult to work. - Breakfast buffet has perished goods - fruit, yoghurts.. - Bathrooms in the rooms need refurbishment, limited amenities.. - Cost is ridiculous in comparison of the rooms and service but that is the case for most hotels in Luanda.
Response from Diogo Marques, General Manager on Aug 2, 2016
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very disappointed to hear that you found our service to be below your standards. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

4/10 Poor

Anonymous , Canada

Liked: Cleanliness
Disliked: Staff & service
Ok facility but...
Stayed here on a business trip. The hotel itself is nice, clean and the staff were friendly. The buffet had a good selection, food was great and always well stocked. Wifi was widely available and decent except for a few hours of congested traffic in the evenings when I couldn't get enough bandwidth to check emails. This was the first hotel I have been to in the world where the room didn't have basics like an iron or coffee maker. it's not easy trying to steam a shirt with the shower when you have 45 minutes from check in to a meeting. The major frustration was the lack of help with issues I had. At one point a power breaker went out to my room when I plugged my laptop in to charge in what I assume was a bad outlet. I spend a lot of time in developing countries and am used to power outages, no problem when that's out of the hotel's control, however this was isolated to my room. It took 4 trips to the check in desk and over 3 hours of waiting in the dark to have someone come and flip the breaker back on. Next came the check out experience. The hotel took a deposit by credit card which was a plus for Luanda. However be careful if you don't use any or all of the credit they ask for. 5 staff could not figure out how to issue a refund to my card and kept insisting I take it in kwanza which was of no help since I had to go straight to the airport. Stangely as soon as my local partner came to the desk they recalled how to issue a credit refund with no further issue.
Response from Diogo Marques, General Manager on Aug 2, 2016
Thank you for your feedback. Your review is most appreciated, in terms of room and food quality, which is very important to us. We have different types of rooms, and in fact the standard has no coffee machine, but the executive rooms and suites are equipped with coffee machines. Hotel Trópico has no iron in any of the rooms as a matter of security- but we are happy to be able to iron the clothes of our customers in the laundry. As to the power failure in your room, I believe that there was an error in communication between the front desk to the maintenance of the hotel, which originated the delay so we apologize for the inconvenience caused. I would like to clarify that in relation to credit cards, the hotel can only charge in kwanza - local currency, and it is not possible to carry out pre-authorizations on credit cards - as is usual in Europe or USA. This procedure is sometimes slow and already we apologize for the delay caused. Hope to see you again with us, next time you visit Luanda

6/10 Okay

Greg, Lagos

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
No service but comfortable rooms
Rooms are comfortable. Gym is fantastic Restaurant & Bar staff are useless. They pay no attention to customers. Staff don't speak English Wifi doesn't work.
Dear guest, I hope this note finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. We hope to welcome you in the near future. Best regards, General Manager

8/10 Good

Gloria, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
renovated...great spa area and pool area..
enjoyed staying there
Dear Gloria, thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards, Diogo Marques, General Manager

6/10 Okay

Verified traveler

Aberve Stay - Just What Was Needed
The hotel was average and for the price it was ok considering it is one of the more expensive hotels in Luanda.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
No service.
No iron is available nor will one be provided and very little service at night. The gym closes too early and openstoo late to be any benefit to most business travelers. Try another place if you want anything more than a high priced place to lay your head.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel downtown
Stupidly expensive hotel, but then that is just what happens in Luanda. Rooms were very clean, breakfast buffet good, and room service food reasonable (but costly). If you've got business with the oil companies downtown, not a bad place to stay -- they are all walkable and driving/taxis in Luanda are impossible. They were good at helping me set up a reliable private driver to get to meetings in Talatona. When they take the imprint of your credit card to cover expenses put down the minimum possible. They will refund any surplus they have charged you, but if they haven't run accounts through the credit card that day they will pay you out in cash (kwanzas), not a card refund.

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely renovated old Hotel of Luanda
Pretty decent service in a newly rated old hotel of Luanda. Prices still crazy. Breakfast was good, as are most at this price point.

2/10 Terrible

Chiri, Kenya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel in need of a major Facelift
I booked my room on Expedia got confirmation but when I got there they did not have my reservation so I had to wait for almost an hour as they got this resolved. You don't get what you pay for Shower and curtains are outdated and old. Carpet smells and its full of stains. Beds are also really small and the shower products are the cheap kind. The Mini bar was empty

2/10 Terrible

Verified traveler

Disliked: Staff & service

10/10 Excellent

Alexis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean hôtel with a very good gym area and swimming pool. For sure I will go there again
Stayed 2 nights in Jan 2024
Response from Vânia Martins da Silva on Mar 16, 2024
Dear Alexis,Thank you for choosing Hotel Trópico TD Hotels.We are very pleased to know that our services fulfilled your expectation!Thank you for the time you spent sharing your opinion with us. Our Team main goal is to offer each Guest an unforgettable experience and ensure that our customers receive the best service we can provide. Looking forward to welcome you back to our Hotel.Kindest regards,Vânia Martins da SilvaFront office Assistant Manager

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Vânia Martins da Silva on Jan 15, 2024
Dear Mr. David,Thank you for choosing Hotel Trópico TD Hotels.We are very pleased to know that our services fulfilled your expectation!We are thankful for the time you spent sharing your opinion with us.Looking forward to welcome you back.Kindest regards,Vânia Martins da SilvaFront office Assistant Manager

10/10 Excellent

Gorkem

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Vânia Martins da Silva on Dec 27, 2023
Dear Gorkem,Thank you for choosing Hotel Trópico TD Hotels.We are very pleased to know that our services fulfilled your expectation!We are thankful for the time you spent sharing your opinion with us.Looking forward to welcome you back.Kindest regards,Vânia Martins da SilvaFront office Assistant Manager

10/10 Excellent

MARCOS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia
Gostei muito da minha estadia no Hotel Trópico. Os funcionários foram muito atenciosos.
Stayed 2 nights in Nov 2022
Response from Vânia Martins da Silva on Nov 21, 2022
Exmo. Senhor Marcos,Desde já agradecemos a Vossa preferência.Agradecemos o seu feedback tão positivo acerca da Vossa estadia no nosso Hotel. Ficamos muito orgulhosos em saber que conseguimos satisfazer as suas necessidades da melhor forma. Esperamos brevemente poder acolher-Vos novamente no nosso Hotel.Melhores cumprimentos.Vânia Martins da SilvaFront office Assistant Manager

8/10 Good

Julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel propre et bien entretenu. Personnel accueillant et à votre service.
Stayed 3 nights in Sep 2018
Response from Marinela de Menezes on Mar 14, 2019
Dear Julien, Thank you for taking the time to write such nice comments after your stay at Hotel Trópico. We are truly pleased to hear that we have fullfied and exceeded your expectations regarding our service, facilities and staff. It was a pleasure to have you as our guest, and we do hope to be able to welcome you back to our hotel on your next visit to Luanda. Best regards, Marinela De Menezes Front Office Manager

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
It is walking distance to Epic Sana hotel where we had some conference. If Epic sana is too expensive you can stay in this hotel and can walk there.
Stayed 3 nights in Jun 2018
Response from Nelson pinto on Jul 8, 2018
Dear Mr. James, Thank you for the review and for choosing Hotel Trópico! Looking forward to welcome you back soon. Best Regards, Nelson pinto

6/10 Okay

Biddulph

Liked: Cleanliness, property conditions & facilities, room comfort
There was no tee/coffee with kettle in the room. Should you wish, you can ask at the reception.
Stayed 4 nights in Mar 2018
Response from Nelson on Apr 3, 2018
Dear Mr. Biddulph, Thank you for taking the time to share your feedback and for choosing Hotel Trópico! We will take under consideration your remark regarding the coffee and tea service in the standard room that you have selected upon staying with us. Looking forward to having you again as a guest in Hotel Trópico. Best regards, Nelson Pinto Direcção de Alojamentos Rooms Division

6/10 Okay

nick

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No refill of shampoo and soap
I stayed 4 nights but there was no refill at all for shampoo, soap and tissues although each one completely consumed during the stay. That’s disappointed.
Stayed 4 nights in Jan 2018
Response from Nelson Pinto on Jan 30, 2018
Dear Mr. Nick I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally. Best Regards, Nelson Pinto Rooms Division

8/10 Good

rcad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crean and modern room with good breakfast. Location is very convenient.
Stayed 3 nights in Sep 2017
Response from Marques on Oct 23, 2017
Dear Guest Thank you for taking the time to write such nice comments after your stay with us. I am truly pleased to hear that we have fulfilled and exceeded your expectation regarding our service, facilities and breakfasts. Our Team's main goal is to offer each Guest's stay an unforgettable experience. It was a pleasure to have you as our Guest and I do hope to be able to welcome you back to our hotel on your next visit to Luanda. Best Regards, Diogo Marques General Manager

8/10 Good

Paulo, Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradável e com bom custo-benefício.
Hotel agradável e com bom custo-benefício. Após a renovação se tornou um bom hotel para viagens a negócios.
Stayed 5 nights in Sep 2017
Response from Marques on Oct 5, 2017
Caro Hóspede, Obrigado pelo seu comentário e por ter escolhido ficar no Hotel Trópico. Ficámos muito felizes em saber que desfrutou da sua estadia e esperamos recebê-lo novamente no nosso hotel. Os melhores cumprimentos, Diogo Marques Director Geral

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good fascilities, clean room, breakfast was excellent, but overpriced.
Stayed 1 night in Jul 2017
Response from Marques on Aug 28, 2017
Dear Guest Thank you for taking the time to write such nice comments after your stay with us. I am truly pleased to hear that we have fulfilled and exceeded your expectation regarding our service, facilities and breakfasts. Our Team's main goal is to offer each Guest's stay an unforgettable experience. As you know Luanda is one of the most expensive cities in the world and unfortunately our prices are a reflex of that. It was a pleasure to have you as our Guest and I do hope to be able to welcome you back to our hotel on your next visit to Luanda. Best regards Diogo Marques General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Room was clean and comfortable. Gym has many machine and large space. The issue was staff for room service could not understand English well. The room was cleaned daily but not refilled for soap, shampoo daily.
Stayed 3 nights in May 2017
Response from Marques on Jun 6, 2017
Dear Guest, Thank you for your review. I am very happy that you have enjoyed our rooms and health club facilities. However, I am sorry to hear that you were not satisfied with room service team. This has been communicated to the concerned staff. We hope to be welcoming you the soonest. Best regards, Diogo Marques General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Kettle for in room coffee and tea
There is no kettle equipped in the room but you can ask at the reception to bring.
Response from Marques on Apr 7, 2017
We are very pleased to know that your stay fulfilled your expectation! We are thankful for the time you spent sharing your opinion with us, your comments are of a great value to us and will contribute to improve our overall services and guest’s enjoyment. We look forward to welcome you again in the near future. Best Regards,

10/10 Excellent

Bruno De Luca, Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia a negócios, Hotel ótimo, mas claro que como tudo no país, a região é ruim, mesmo sabendo que é um dos melhores lugares do país.

4/10 Poor

Bonkura, アフリカ

Liked: Cleanliness, room comfort
Disliked: Staff & service
費用対効果はイマイチです。
いかんせん一泊5万円出して、普通のビジネスホテルレベルです。 アンゴラのホテルはどこも同じだとは思いますが、とにかく価格が高すぎです。

10/10 Excellent

Lorenzo, Carpi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
molto bene; pulito e moderno.
standard europei, moderno e pulito buon wifi. buffet troppo caro e di medio/basso livello

10/10 Excellent

Remy, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refait a neuf
Cet hotel a été complétement refait a neuf debut 2014. Il est desormais au niveau des autres hotels de cette gamme a Luanda. La chambre etait tres confortable et bien équipée ( je n'avais jamais vu de TV aussi grande dans une chambre d'hotel ) . Le restaurant propose un large buffet pour le petit dejeuner et le diner. Avec de nombreux choix disponible et renouvelé chaque soir. Le personnel , meme si il manque un peu de rodage, est tres aimable s'efforce d'etre le plus efficace possible. J'ai passé une agréable semaine dans cet hotel sans aucun soucis. Il ne correspond plus du tout a la description faite avant sa restauration.