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Reviews of The Tower Hotel, London

4 out of 5
The Tower Hotel, London
St Katharine's Way, London, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 2195 out of 4791 reviews" "
Rating 8 - Good. 1433 out of 4791 reviews" "
Rating 6 - Okay. 631 out of 4791 reviews" "
Rating 4 - Poor. 314 out of 4791 reviews" "
Rating 2 - Terrible. 218 out of 4791 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

PAUL

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location and very good breakfast
Stayed 2 nights in May 2024

6/10 Okay

Ian

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Wonderful views of Tower Bridge and a short walk to The Tower of London. Room was a little tired and could do with modernisation. The bed was very comfortable. Hand shower leaked and squirted water all over. One of the wardrobe lights did not work.
Stayed 2 nights in May 2024

10/10 Excellent

Irving Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in May 2024

6/10 Okay

Franklin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The most positive was being next to the Tower of London, and Tower Bridge. Busses close by. Would not recommend this hotel though. It needs work and money to be spent on it. Problem with the elevators. Always full and takes a long time to get one. Our room needed someone to repair, lights, toilet role holder, taps etc. The pipes made a loud banging when the person in the room adjoining had a shower. We stayed a total of 8 days 2 at the beginning of our holiday then 6 nights at the end. We booked Premium rooms. We heard complaints from many of the guests. I could add more but must not be too negative. The owners need to upgrade the rooms.
Stayed 6 nights in May 2024

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean room, reasonable size, awesome view of the London Tower Bridge. Concierge can provide power adapters for free with a deposit. Easy walk to subway. Cabs always available (not a good area for driving - heavy traffic). Elevators are a challenge - too few and too slow. I suggest staying on third floor or a height taking the stairs is comfortable. Hotel Internet is free and worked well. We stayed a week and I would stay here again.
Stayed 6 nights in May 2024

8/10 Good

John

Liked: Amenities
The room was nice, but it was smaller than a standard Holiday Inn Express and could use some updating - no mini-bar/fridge. Bathroom was tight but had great water pressure and largest towels I’ve seen. Very good location.
Stayed 3 nights in May 2024
Response from The Tower Hotel on May 23, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

Efren

Traveled with partner
Liked: Cleanliness, amenities
Older facility. Small bedrooms. Dated furnishings. BUT in a great location.
Stayed 2 nights in May 2024
Response from The Tower Hotel on May 23, 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

Lilian

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Pia

Liked: Staff & service
Disliked: Property conditions & facilities
It was close to The Tower of London and had a good view of the Tower Bridge. Unfortunately the rooms are dated and has a musty order. Not worth the price of the rooms.
Stayed 2 nights in May 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in May 2024
Response from The Tower Hotel on May 23, 2024
Thank you Kindly for your feedback.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Catalina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, clean and accessible
Stayed 3 nights in May 2024
Response from The Tower Hotel on May 22, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

4/10 Poor

Robert M.

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our room was great. Fantastic view of tower bridge, we were able to arrange for early check in on arrival. That part was great. During the early morning busy periods only two elvators for the whole hotel. Two were out of service each day we were there. Waited 90 minutes for meal too arrive in restaurant four diffent tables meals were brought to us. Totally dis organized, No accountability. Outside restaurants on room svc menu are not vetted. They are essentially a skip the dishes sort of deal. So when something goes sideways with the service/restaurant that the Tower Hotel has on their in room literature there’s is no where to turn for assistance. Nice hotel, just don’t eat there.
Stayed 2 nights in May 2024
Response from Guest Services on May 22, 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

2/10 Terrible

James

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Guest Services on May 23, 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Tower Hotel on May 23, 2024
Thank you Kindly for your feedback.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The only glitch is that everey time we phone the Concierge or the Front Desk from our room no one would pick up the phone so we had to go downstairs but overall good hotel. Not close to the main building but it does have an incredible view. Personnel is helpful.
Stayed 4 nights in May 2024
Response from The Tower Hotel on May 21, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service
Great location, front desk staff was very helpful. Hotel was quiet. Elevators/ lifts were slow, long waits. We only stayed one night. There was minimal amenities in room, one small shampoo, no conditioner. No major complaints though. We slept well and room was clean.
Stayed 1 night in May 2024
Response from The Tower Hotel on May 20, 2024
Thank you Kindly for your feedback.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

6/10 Okay

Rachel

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Good location and large family room, very poor service for £274 for the night. Room was boiling hot 26 degrees and air con was broken, I reported to reception three times. First time I was told we'll get some one with you and over an hour later nothing, second time reception sounded not bothered and I was told there's no maintenance in the evening but they'll ring maintenance?!? I had no phone call back for over 40 minutes So 3rd call to reception before maintenance came and confirmed it was broken. It was 11pm before they brought a portable AC unit to the room which was small and we had to have to right by us to feel any benefit. Then we were woken at 9am by the cleaner knocking the door to see when we were leaving!! There are lots of mini bars under the hotel which were playing really loud music, but we were lucky to have a room on the far right of the hotel which was quieter. It's right by London Bridge so great views and easy access to Tower of London and surrounding area.
Stayed 1 night in May 2024
Response from Guest Services on May 20, 2024
Thank you for your feedback. We're glad you liked our location and the family room size, but we're sorry for the issues you faced.We apologize for the broken air conditioning and the delayed response from our team. This is not the service standard we aim for, and we're addressing this to improve future experiences. We also regret the early morning disturbance from housekeeping and are reminding our team to be more considerate.Your comments about the noise from the mini bars are noted, and we’re working on better soundproofing our rooms.Thank you for bringing these issues to our attention. We hope to welcome you back and provide you with a better experience.Best regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close location to the tube. The staff at the hotel truly went above and beyond during my whole stay. Rooms were clean every day and the size was perfect, hotel is very well kept and the views are amazing! Definitely recommend for solo travelers as well as couples. I will stay here every time I fly to London
Stayed 4 nights in May 2024
Response from The Tower Hotel on May 20, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

YUEN KING NANCY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Tower Hotel on May 21, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Brendan, Ballina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for me to get easily to Tower Hill station, as i have an injury which procludes me from long walks. Excellent vibes and i loved the JD Bar
Stayed 2 nights in May 2024
Response from The Tower Hotel on May 20, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Xiao Yu, Toronto

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view!! Walkable to most attractions!
Stayed 5 nights in May 2024
Response from The Tower Hotel on May 19, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

Shaked

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The view from the hotel is beautiful !!! And the staff is great. The only problem is that you have to Uber everywhere!!! You aren’t able to walk to the main center it takes a long time to walk about an hour to the palace (for reference) the shower was super super old and hard to shower there.
Stayed 3 nights in May 2024
Response from The Tower Hotel on May 19, 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

Beatrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Great location. Bathtub had a high wall so my 80 years old mother was not able to step in to it because it was also slippery and she didn’t feel safe. Also would have been nice to have a coffee maker or kettle in the room. Overall, it was a a very nice place to stay and the tub was not an issue because we were only there for one night.
Stayed 1 night in May 2024
Response from The Tower Hotel on May 19, 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

4/10 Poor

Sherri

Traveled with group
Room was way small no place to put luggage couldn't use the refrigerator no ice bucket breakfast was expensive & not that good
Stayed 3 nights in May 2024
Response from Guest Services on May 19, 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

6/10 Okay

Kelly

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Guest Services on May 19, 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you would expect from a 4 1/2 to 5 star hotel including cost.
Stayed 2 nights in May 2024
Response from The Tower Hotel on May 19, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

6/10 Okay

Ludivina

Traveled with family
The vicinity is fantastic because of the river and the Tower Bridge. Thank you.
Stayed 2 nights in May 2024
Response from Guest Services on May 19, 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Mildred Kathleen

Traveled with group
Liked: Staff & service
Corporate Management sucks. I would NOT recommend this hotel to anyone. The room was constantly cold, one friend a problem with her room that was supposed to be a view of the tower and they told her it was a third party problem not theirs. So NO, never again.
Stayed 6 nights in May 2024
Response from The Tower Hotel on May 19, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the tower. Perfect location
Stayed 2 nights in May 2024
Response from The Tower Hotel on May 21, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Geria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all! The marina right by it is beautiful. The view of the Tower Bridge is fabulous. The view ofbthe Thames is wonderful. Easy walking distance to transportation. Fabulous customer service by everyone!
Stayed 7 nights in Apr 2024
Response from The Tower Hotel on May 20, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and helpful staff
Stayed 3 nights in Mar 2024
Response from The Tower Hotel on May 20, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location and view!
Stayed 3 nights in May 2024
Response from The Tower Hotel on May 20, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

Joan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was fantastic as was access to The Tower of London, St Paul’s, The Shard & the Uber boats. The rooms, especially the room carpets, need renovations & I would love to have had a small fridge in the room for water & such. But overall, a very nice hotel in a great location with a spectacular view!
Stayed 3 nights in May 2024
Response from The Tower Hotel on May 20, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in May 2024
Response from The Tower Hotel on May 20, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

Keith

Traveled with family
Liked: Staff & service, property conditions & facilities
View of the Thames, tower of london and tower bridge were fantastic
Stayed 5 nights in May 2024
Response from The Tower Hotel on May 19, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from soumya on May 17, 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oshi checked us in and out and was fabulous, she needs a managerial role.
Stayed 2 nights in May 2024
Response from soumya on May 17, 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Good

Brandon

Liked: Staff & service
By far the view of the Tower Bridge and the water are the highlights of this hotel. The lobby area and restaurant is very nice. The rooms are quite outdated and could really use some care. Carpet was dirty in some areas and overall the room was dusty. I only stayed one night so I just dealt with it, but the hotel should really address this. The view of the Tower Bridge from my room though was remarkable and made the stay worth it.
Stayed 1 night in May 2024
Response from soumya on May 16, 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

2/10 Terrible

Allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby and room had an odd odor but other than that the place was great
Stayed 2 nights in May 2024
Response from soumya on May 16, 2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
There was an odd smell in the lobby and room but other than that the place was great
Stayed 1 night in May 2024
Response from soumya on May 16, 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Good

Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the Tower Bridge Very walkable and dining options Rooms need a little updating No shuttle/van to subway
Stayed 5 nights in May 2024
Response from soumya on May 16, 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view of the Tower Bridge
Stayed 2 nights in May 2024
Response from soumya on May 16, 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Mary, Raleigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tower Hotel is an excellent choice when visiting London. The views of The Tower Bridge and the Thames River are breathtaking! Most major points of interest in London (Buckingham Palace, Westminster Abbey, etc.) are under 5 miles from the hotel. The Tower of London is next door to the hotel which is a huge positive. I feel the rooms are a bit dated, and the air conditioning system wasn't working properly. We had a pleasant and enjoyable stay!
Stayed 7 nights in May 2024
Response from The Tower Hotel` on May 15, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tower Hotel is in the heart of the city. It was clean and lovely. The bathroom was great - bathtub and shower. The view of Tower Bridge was breathtaking. Definitely stay there again. Concierge was very helpful.
Stayed 1 night in May 2024
Response from The Tower Hotel on May 15, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from soumya on May 16, 2024
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel

6/10 Okay

Ashley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Air conditioning did not work. Staff did give us a fan, however, we had to sleep with windows open nightly. Thankfully it was cold at night so it worked out fine. I loved the room service options. Recommend a bridge view room because it made up for any inconvenience.
Stayed 4 nights in May 2024
Response from soumya on May 15, 2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Jermaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very good, the food was bland and exterior could be updated
Stayed 2 nights in May 2024
Response from The Tower Hotel on May 13, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Mindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great location with the tower bridge right outside and walkable to Tower of London and bus stops. The lobby is beautiful but the rooms seem a bit dated. Still overall a great place to say!
Stayed 2 nights in May 2024
Response from The Tower Hotel on May 13, 2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

6/10 Okay

Keith

Traveled with family
Disliked: Cleanliness
Initial impressions of room very good, but drawers/wardrobes worn/tired. Long hair left in one of drawers, bins not emptied when room cleaned. Food poor quality for the price. On the plus side good location and views.
Stayed 2 nights in May 2024
Response from Guest Services on May 13, 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

4/10 Poor

Carlos

Traveled with family
Disliked: Staff & service, property conditions & facilities
The room was very hot and the hotel had no functioning a/c and the windows with very limited opening range
Stayed 4 nights in May 2024
Response from Guest Services on May 13, 2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive