Bar (on property)

Reviews of Copthorne Tara Hotel London Kensington

4 out of 5
Copthorne Tara Hotel London Kensington
Scarsdale Place, Kensington, London, England

Reviews

7.4

Good

Rating 10 - Excellent. 829 out of 2738 reviews" "
Rating 8 - Good. 842 out of 2738 reviews" "
Rating 6 - Okay. 495 out of 2738 reviews" "
Rating 4 - Poor. 312 out of 2738 reviews" "
Rating 2 - Terrible. 260 out of 2738 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

John

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Location is good but this hotel is very tired and dirty. The check in took 20 minutes and at first I thought my room was an emergency room but my colleague had a similar impression. The bathroom was not very clean, the furnishings were tired, stained and chipped. The bed on the other hand was very comfortable so not all bad.
Stayed 1 night in May 2024

8/10 Good

Lynette

Traveled with family
Overall a very good stay we have been coming here for 5 years now and notice it is getting a little tired
Stayed 3 nights in May 2024

10/10 Excellent

Akop

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very short walk away from the busy streets. Loved the peace and quiet. It was a small hidden gem. If you are from the USA, image a decent motel. Very clean and simple. A 24 hour self check out mini store with essential items.
Stayed 3 nights in May 2024

6/10 Okay

Christine

Traveled with group
Liked: Cleanliness, staff & service
Rooms are beginning to look a little frayed. If you’re fond of sleep this may not be the place for you as there is zero soundproofing between rooms.
Stayed 1 night in May 2024

4/10 Poor

stephen

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Having stayed here many times years ago, it was disappointing to find it looking so 'tired' The only things up to scratch were the lifts.
Stayed 2 nights in May 2024

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the only place to stay in London that is convenient to everything
Stayed 2 nights in May 2024

10/10 Excellent

Ron

Business traveler, Traveled with partner
Liked: Cleanliness
Good stay. Wish we had breakfast included
Stayed 8 nights in May 2024

10/10 Excellent

Phil

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 1 night in May 2024

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent

8/10 Good

Jessi-Marie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again. Very comfortable
Stayed 3 nights in May 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get into london
Stayed 2 nights in May 2024

6/10 Okay

Tom

Liked: Staff & service
Disliked: Property conditions & facilities
Lifts take forever.
Stayed 1 night in May 2024

8/10 Good

Shaheenah

Liked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Kevin, Edmonton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close the hotel is to so many amenities and public transportation. Very comfortable room and outstanding staff.
Stayed 10 nights in Apr 2024
Response from AJ on May 14, 2024
Dear Kevin,Thank you for taking the time to share your positive experience with us on Expedia.We are delighted to hear that you enjoyed your stay with us and found our hotel conveniently located near amenities and public transportation. Providing comfortable accommodation and outstanding service to our guests is our top priority, and we are thrilled that we were able to meet your expectations in this regard.Your kind words are greatly appreciated and will be shared with our team.We look forward to welcoming you back to Copthorne Tara Hotel in the future.Kind regards,AJ, Copthorne Tara Team

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t fault it.
Stayed 1 night in May 2024
Response from AJ on May 14, 2024
Dear Roger,Thank you for leaving us a 5-star review on Expedia.We are thrilled to hear that you had a faultless experience during your stay with us. Providing exceptional service and comfort to our guests is our priority, and we are delighted that we succeeded in meeting your expectations.We appreciate your positive feedback and hope to have the pleasure of welcoming you back to Copthorne Tara Hotel in the future.Kind regards,AJ, Copthorne Tara Team

4/10 Poor

Ipek

Traveled with family
Disliked: Staff & service, property conditions & facilities
Otel is very big and the location is great. But i will not coming back because: 1. Staff I checked in with was not helpful at all. He just tried to get rid of me asap. 2. Room was so old. Aircon was not cooling the room at all. The room was boiling. 3. Bathroom was really old. Bathtub was so old that inside was full of yellow marks. Sealing was terrible when showering it flooded. Toilet flush was from first ages. Overall, i only liked the location.
Stayed 2 nights in May 2024
Response from AJ on May 12, 2024
Dear Ipek,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel's location convenient.However, we're deeply sorry to learn that your experience with our staff and the condition of your room did not meet your expectations. Please rest assured that we take your comments seriously and will address them internally to ensure improvements are made.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.Kind regards,AJCopthorne Tara Team

4/10 Poor

Sam

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff unwelcoming, miserable looking and none greeting. They appear robotic on reception gave us the door card and directions to our room, we didnt even receive a 'Hello!'. Need retraining in hospitality etiquette. Room very poor, tired and noisy. Smoke detector flashed constantly all night. I don't recommend staying here. The Holiday Inn, looks nicer and lits located right beside it.
Stayed 1 night in May 2024
Response from AJ on May 12, 2024
Dear Sam,Thank you for taking the time to share your experience with us. We're truly sorry to hear that your stay did not meet your expectations.Please accept our sincere apologies for the unwelcoming attitude of our staff and the issues you encountered in your room. We value your feedback and will certainly review our hospitality training procedures to ensure that all guests receive a warm and friendly welcome.We regret any inconvenience caused by the noise and the smoke detector in your room. Your comments have been noted, and we will take steps to address these issues promptly.We understand your disappointment and hope to have the opportunity to restore your faith in our hotel on a future visit.Kind regards,AJCopthorne Tara Team

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from AJ on May 12, 2024
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

8/10 Good

jay

Liked: Cleanliness, staff & service
When I arrived, thermostat wasn't working properly and room was hot. I called front desk. Ten minutes later a maintenance man arrived and fixed the problem. Other than that, everything was excellent.
Stayed 2 nights in May 2024
Response from AJ on May 12, 2024
Dear Jay,Thank you for sharing your experience with us. We're glad to hear that our maintenance team promptly addressed the issue with the thermostat and resolved it to your satisfaction.We apologise for any inconvenience caused and appreciate your understanding. We're pleased to know that aside from this minor setback, you found everything else excellent during your stay.We look forward to welcoming you back for another great experience in the future.Kind regards,AJCopthorne Tara Team

8/10 Good

Kseniya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice holiday at nice place
Stayed 2 nights in May 2024
Response from AJ on May 12, 2024
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

6/10 Okay

Ezzeldin, Orinda

Traveled with partner
Disliked: Property conditions & facilities
The location is ideal in all aspects, the room is priced competitively but the hotel needs to heavily invest in its infrastructure. A 20 years visitor, this place has been slowly going down from where this place once was.
Stayed 5 nights in May 2024
Response from AJ on May 12, 2024
Dear Ezzeldin,Thank you for your feedback and for being a loyal visitor over the years. We're glad to hear that you find our location ideal and our room pricing competitive.We take your comments about our infrastructure seriously and appreciate your insight. Rest assured, we are continuously working on improving our facilities to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back and exceed your expectations in the future.Kind regards,AJCopthorne Tara Team

10/10 Excellent

Bronwen

Stayed 1 night in May 2024
Response from AJ on May 12, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a superb experience with us.Kind regards,AJCopthorne Tara Team

8/10 Good

Nina

Traveled with family
Liked: Amenities
Location of the hotel is great, tube is just around the block, safe and clean neighbourhood. I have just one complaint about our check-in. The first guy behind the desk gave us non working lift/room cards, that was sorted out with another lady who was very kind, but then we came with working cards into occupied room from another guests. So we had to go back to the lobby and sort this out. We got another room, cards were working this time and additional bed for our child was brought right away as promised. It was all sorted pretty quick. The rest of our stay was fine, lifts working fine, everything smooth, fridge was working in the room, so aal good apart from check in situation. Once more I really liked the location of the hotel. Really convenient for travelling around or coming from airport, all done by tube or walking. We had really nice time in London we would surely come back.
Stayed 4 nights in Apr 2024
Response from AJ on May 12, 2024
Dear Nina,Thank you for choosing to stay with us and for sharing your feedback.We're glad to hear that you enjoyed our convenient location near the tube and that overall, you had a pleasant stay. However, we apologise for the inconvenience you experienced during check-in. Rest assured, we'll address this with our team to ensure it doesn't happen again.It's great to know that the issue was resolved quickly and that you appreciated the additional bed for your child.We're delighted that you had a nice time in London and would consider staying with us again. We look forward to welcoming you back in the future.Kind regards,AJCopthorne Tara Team

8/10 Good

Joyie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff, especially Devi at reception, was very helpful. We arrived earlier than planned and they allowed us to check in early. The hotel itself is not new but clean, the location great and the staff were wonderful.
Stayed 2 nights in May 2024
Response from AJ on May 12, 2024
Dear Joyie,Thank you for taking the time to share your experience with us.We're delighted to hear that you found our staff, particularly Devi, to be helpful. Providing exceptional service is always our top priority, and we're glad we could accommodate your early check-in request.It's wonderful to know that you appreciated our hotel's cleanliness, great location, and the overall helpfulness of our staff.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,AJCopthorne Tara Team

6/10 Okay

Jane

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from AJ on May 12, 2024
Thank you for staying with us. We look forward to welcoming you back.Kind regards,Copthorne Tara Team

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room, great location and friendly staff
Stayed 2 nights in May 2024
Response from AJ on May 12, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a superb experience with us.Kind regards,AJCopthorne Tara Team

6/10 Okay

Charlotte

Traveled with partner
Disliked: Property conditions & facilities
Check in delayed but no apology . Receptionist tried to charge us for stay on check out even though we had paid Expedia in full . It’s so busy in the hotel , it’s like being in an airport Won’t be retuning .
Stayed 1 night in May 2024
Response from AJ on May 5, 2024
Thank you for sharing your feedback, Charlotte. We apologise for the delayed check-in and any inconvenience caused by the lack of apology. Your experience with the receptionist will be addressed with our team to ensure this issue is not repeated. We regret any confusion regarding payment during check-out and apologise for any inconvenience caused. We understand your concerns about the hotel's busyness and apologise for any discomfort it may have caused. Your comments will be taken into account as we strive to improve our services. We regret to hear that you won't be returning, but we appreciate your feedback nonetheless. If you have any further concerns, please don't hesitate to contact us. Warm regards, AJ Copthorne Tara Team

10/10 Excellent

Adeyemi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 2 nights. Enjoyed my stay. Staff were very accommodating and very friendly. No problem at all. Will definitely return.
Stayed 2 nights in May 2024
Response from AJ on May 5, 2024
Thank you for your positive feedback, Adeyemi! We're delighted to hear that you enjoyed your two-night stay with us. It's wonderful to know that our staff were accommodating and friendly, contributing to a pleasant experience for you. We truly appreciate your kind words and are thrilled to hear that you plan to return. We look forward to welcoming you back on your next visit! If you need any assistance in the meantime, please don't hesitate to reach out. Warm regards, AJ Copthorne Tara Team

10/10 Excellent

Linda, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service and convenient.
Stayed 2 nights in May 2024
Response from AJ on May 5, 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. If there's anything specific that stood out to you or if you have any feedback to share, please don't hesitate to let us know. We truly appreciate your support and hope to welcome you back for another fantastic stay in the future! Warm regards, AJ Copthorne Tara Team

6/10 Okay

Nicola

Stayed 1 night in Apr 2024

4/10 Poor

Simon

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I stay in a lot of hotels for work around London so think I can give a balanced view. I stayed at this hotel as it came within budget and the double club room promised some element of comfort/luxury- alas it didn't. On arrival, a large group were checking in, with only two on the check in desk it was an incredibly slow process. Despite checking in online when I did get to the desk this took much longer that I would usually expect. On arriving to the room- it needs some TLC, it's very tired. The windows were filthy and grimy, carpet starting to show wear, tiles in the bathroom not quite fitted properly, poor bathroom fittings, stick substance left on the table, and an ancient air conditioning unit. The air con unit just didn't work, I spent the first night roasting- I got through three bottles of water as I was so parched, and there are of course no opening windows. I did ask at reception the next day and maintenance were sent up and did fix which helped cool the room down. There are many other hotels in the area and across London charging similar prices or slightly less for a much better, nicer, higher quality experience. If you just want a room to get some kip before a flight or something then this will be fine- but don't expect too much!
Stayed 2 nights in Apr 2024
Response from AJ on May 5, 2024
Thank you for sharing your detailed feedback, Simon. We apologise for the inconveniences you experienced during your stay. Your observations regarding the check-in process, room condition, and air conditioning have been duly noted, and we will address these issues with our team to ensure improvements are made. It's disappointing to hear that we fell short of your expectations, and we understand your frustration. We appreciate your insights and hope to have the opportunity to regain your trust and provide you with a more enjoyable experience in the future. Warm regards, AJ Copthorne Tara Team

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great
Stayed 1 night in Apr 2024
Response from AJ on May 5, 2024
Dear Paul,Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. Your satisfaction is our utmost priority, and we're delighted that we could meet your expectations. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay soon.Kind regards,AJCopthorne Tara Team

4/10 Poor

Sabrina

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were really tiny and unclean but is a very convenient location, close to major transportation and in a very safe neighborhood.
Stayed 6 nights in Apr 2024
Response from AJ on May 5, 2024
Dear Sabrina,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with the room cleanliness did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused. We appreciate your compliments regarding our convenient location and the safety of the neighborhood. Your comments will be shared with our team for further improvement. If you decide to give us another chance in the future, we'll do our best to ensure a more enjoyable stay for you.Kind regards,AJCopthorne Tara Team

8/10 Good

Mazen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from AJ on May 5, 2024
Thank you for staying with us and rating your stay. We look forward to welcoming you back.Kind regards,Copthorne Tara Team

10/10 Excellent

Luis, Weston

Stayed 3 nights in Apr 2024

4/10 Poor

Dawn

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Old, tired, rooms. Had to sleep on a single put you up bed as didnt get twin club room booked. Unable to get access to room until after 7pm despite being told room would be available at 3pm. Clearly insufficient staff or allowing too many late checkouts.
Stayed 2 nights in Apr 2024
Response from AJ on May 5, 2024
Dear Dawn,Thank you for taking the time to share your feedback. We apologise for the inconvenience you experienced with your room allocation and the delay in accessing your room. Please know that we take your comments seriously and will address them internally to improve our services. We appreciate your patience and hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,AJCopthorne Tara Team

10/10 Excellent

Nesrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtesy of staf specially the managers of the restaurant they make sure guest are satisfied and food was excellent in the restaurant
Stayed 5 nights in Apr 2024

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location near High Street Kensington tube station and a variety of shops and restaurants. It's tucked away on a quiet but safe street so you don't get any noise at night. The room was a decent size and clean. Would definitely stay there again. A great affordable option in London.
Stayed 1 night in Apr 2024
Response from AJ on Apr 28, 2024
Dear Nicole,Thank you so much for sharing your positive experience with us! We're thrilled to hear that you enjoyed our convenient location and found our hotel to be clean and comfortable. Your kind words mean a lot to us, and we're delighted to know that you would choose to stay with us again. We look forward to welcoming you back on your next visit to London!Kind regards,AJCopthorne Tara Team

8/10 Good

Paul

Liked: Cleanliness
Reasonable price for near to central London and very close to the tube station.
Stayed 1 night in Apr 2024
Response from AJ on Apr 28, 2024
Dear Paul,Thank you for sharing your feedback with us. We're delighted to hear that you found our location convenient for your visit to central London. If there's anything else we can do to enhance your experience next time, please feel free to let us know. We look forward to welcoming you back soon.Kind regards,AJCopthorne Tara Team

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a bit dated but it was clean and staff were helpful. The room was a bit noisy due to other guests, not the hotels fault. Breakfast was ok, some of the cooked food was not very warm. Location is great, just near a tube station and buses. Lots of shops, cafes and restaurants nearby.
Stayed 2 nights in Apr 2024
Response from AJ on Apr 28, 2024
Dear Justin,Thank you for your review. We appreciate your compliments regarding our helpful staff and convenient location. We apologize for any noise disturbances during your stay and for the temperature issue with the breakfast food. Your feedback helps us improve, and we'll address these concerns with our team. We hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,AJCopthorne Tara Team

4/10 Poor

Polly

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from AJ on Apr 28, 2024
Dear Polly,Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. If there are specific areas where we fell short or if you have any suggestions for improvement, please don't hesitate to reach out to us. Your feedback is valuable, and we would like to address any concerns you may have had.Kind regards,AJCopthorne Tara Team

10/10 Excellent

David and Lynn

Business traveler, Traveled with partner
Great location, really great, and extensive service team more than makes up for the now aging rooms.
Stayed 1 night in Apr 2024
Response from AJ on Apr 28, 2024
Dear David and Lynn,Thank you for your review. We're delighted to hear that you enjoyed our great location and experienced excellent service from our team. We appreciate your feedback regarding our rooms, and we'll continue to strive for improvements. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay.Kind regards,AJCopthorne Tara Team

6/10 Okay

Tarek

Stayed 2 nights in Apr 2024

10/10 Excellent

Djoudi, Dubai

Stayed 1 night in Apr 2024
Response from AJ on May 12, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a superb experience with us.Kind regards,AJCopthorne Tara Team

10/10 Excellent

Eloisa, Clearwater

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 4 nights in Apr 2024
Response from AJ on Apr 24, 2024
Dear Eloisa,Thank you for your wonderful review! We're delighted to hear that you enjoyed our hotel's location. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Kind regards,AJCopthorne Tara Team

2/10 Terrible

ismail

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from AJ on Apr 24, 2024
Dear Ismail,We're truly sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would appreciate the opportunity to learn more about the issues you encountered during your stay so we can address them accordingly. Please feel free to reach out to us directly to discuss your concerns further.We hope to have the chance to regain your trust and welcome you back for a more positive experience in the future.Kind regards,AJCopthorne Tara Team

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted a relaxing stay with no hassles on a busy business trip - and this was provided well
Stayed 2 nights in Apr 2024
Response from AJ on Apr 21, 2024
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

6/10 Okay

Julian

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from AJ on Apr 21, 2024
Thank you for staying with us and rating your stay. We look forward to welcoming you back.Kind regards,Copthorne Tara Team

8/10 Good

Charlotte

Traveled with group
Liked: Cleanliness, staff & service
comfortable stay in a nice area
Stayed 2 nights in Apr 2024
Response from AJ on Apr 21, 2024
Thank you for staying with us and rating your stay. We look forward to welcoming you back.Kind regards,Copthorne Tara Team

10/10 Excellent

Eloisa, Clearwater

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very near the subway.
Stayed 3 nights in Apr 2024
Response from AJ on Apr 21, 2024
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team