Desk, iron/ironing board, cribs/infant beds, rollaway beds
Check availability

Reviews of Imperial Swan Hotel & Suites

3 out of 5
Imperial Swan Hotel & Suites
4141 S Florida Ave, Lakeland, FL

Reviews

4.4
Rating 10 - Excellent. 83 out of 1001 reviews" "
Rating 8 - Good. 101 out of 1001 reviews" "
Rating 6 - Okay. 160 out of 1001 reviews" "
Rating 4 - Poor. 201 out of 1001 reviews" "
Rating 2 - Terrible. 456 out of 1001 reviews" "

4.8/10

Cleanliness

5.2/10

Staff & service

3.6/10

Amenities

4.2/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

10/10 Excellent

Randi

Traveled with partner
The staff was so welcoming and helpful! Great customer service! Spacious room and pet friendly which is a BONUS!
Stayed 3 nights in May 2024
Response from Front Desk Swan on May 15, 2024
Thank you for the feedback, we are so pleased you enjoyed your stay we hope to see you again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk Swan on May 15, 2024
Thank you for the feedback, We are gald you enjoyed your stay!

10/10 Excellent

Herbert

Stayed 1 night in Apr 2024

4/10 Poor

Mark

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is very dated, No quality ventilation and old carpets. Staff is Amazing, one young concierge was exceptional. It seems it’s under new management, restaurant was closed and turned into a flee market (bad idea) retail stores and gift shop in lobby closed and full of old decorations. Thai is a budget friendly hotel, with limited to no options of a great bygone era. I hope they can bring it back ! But absolutely not with current management, they clearly do not have a clue.
Stayed 2 nights in Apr 2024
Response from Front Desk Swan on Apr 26, 2024
Thank you for the feedback ! We appreciate you staying with us hope to see you again!

4/10 Poor

Caroline

Business traveler
Disliked: Cleanliness, property conditions & facilities
My crew told me it was the worst place they've stayed for work in Central Florida. Unfortunately, there are very few smaller hotels in the area!
Stayed 6 nights in Apr 2024
Response from Front Desk Swan on Apr 26, 2024
Thank you for the feedback.

2/10 Terrible

Andre

Disliked: Cleanliness, staff & service, property conditions & facilities
DIRTY SHEETS AND ROACHES This place is disgusting and way overpriced. The whole hotel reeks and smells musty. I know this is Florida but the other 6 hotels I’ve stayed at in Florida have never smelled like this. They give one singular sheet for your bed and on top of that, mine were stained with blotches and little black dots, the closet door was broken, the glass was cracked, but worst of all they had roaches in the bathroom that crawled behind the mirrors. I ended my stay early and was told that they’d get back to me with a refund but since then they have blocked my number and are an absolute scam.
Stayed 3 nights in Apr 2024
Response from Front Desk Swan on Apr 26, 2024
Thank you for the feedback .

4/10 Poor

Robert

Traveled with partner
Disliked: Amenities, property conditions & facilities
Old, no vending, no cable TV, old beds. Not the best stay.
Stayed 1 night in Mar 2024
Response from Front Desk Swan on Apr 9, 2024
Thank you for the feedback

2/10 Terrible

edward

No AC in hotel lobby or room, did not stay, would not recommend anyone stay at this hotel
Stayed 1 night in Mar 2024
Response from Front Desk Swan on Apr 9, 2024
Thank you for the feedback

10/10 Excellent

Vladimir, miami

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Front Desk Swan on Apr 9, 2024
Thank you for staying at our hotel .

2/10 Terrible

Nathaniel

Disliked: Cleanliness, staff & service, property conditions & facilities
I couldn't go swimming because the pool didn't have water in it
Stayed 1 night in Mar 2024
Response from Front Desk Swan on Mar 12, 2024
Thank you for the feedback.

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
When I arrived (for my reservation) there was a sign that said “be right back”; after waiting 20 min, I called a number that was taped to the wall. I left a voicemail saying I was at the front desk and there were others there too (2 others came after me). After another 15 minutes I called again and was sent straight to a full voicemail. Shortly after I received a text saying “what do you want?” So I responded I was trying to check in for my reservation. Another 10 min passed and a guy came down the elevator. Believe me, had I not had a reservation I never would have tolerated; coupled with the town was booked up for state championships. The entire facility was gross, had mold everywhere, stains in the tub (so disgusting I wouldn’t even shower) and I was terrified I would end up with bedbugs from the whole feel of the place. I would strongly encourage you to not post this place on your website—you shouldn’t encourage anyone to stay here.
Stayed 1 night in Feb 2024
Response from Front Desk Swan on Mar 6, 2024
Thank you for the feedback!But we believe what you felt was not right and not true.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Front Desk Swan on Mar 2, 2024
Thank you for the feedback

4/10 Poor

Travis

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk Swan on Mar 2, 2024
Thank you for the feedback

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misleading Advertising
The online photos are not truly representative of what the actual building looks like. The building is old and not well kept. Upon my arrival, the chap at checking was also working as the handyman and his clothing was filthy. During the night, my neighbor smoked in the bathroom and a trip to the bathroom was met with the choking, filthy odor of the cigarette smoke. With a little effort, this hotel could become a wonderful in the area.
Stayed 2 nights in Feb 2024
Response from Front Desk Swan on Mar 2, 2024
Thank you for the feedback

4/10 Poor

Christy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property is run down, dirty, and in desperate need of repairs. 1st room had broken shower. Staff was kind about moving us to a different room. It was very inexpensive, so I know not much can be expected.
Stayed 2 nights in Feb 2024
Response from Front Desk Swan on Mar 2, 2024
Thank you for the feedback

4/10 Poor

Todd

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Stayed 1 night in Feb 2024
Response from Front Desk Swan on Mar 2, 2024
Thank you for the feedback

6/10 Okay

Fabian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom faucet not working and the whole room smells and dirty
Stayed 1 night in Feb 2024
Response from Front Desk Swan on Mar 2, 2024
Thank you for the feedback

8/10 Good

Quintearus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk Swan on Mar 2, 2024
Thank you for the feedback, we appreciate your staying with our hotel.

8/10 Good

Cathy

Stayed 1 night in Feb 2024
Response from Front Desk Swan on Apr 9, 2024
Thank you for the feedback

8/10 Good

Michael

Liked: Cleanliness, staff & service
Pretty decent place for the money compared to other places around Lakeland. Older facility, but no issues with the room at all. Pretty large facility, and I may have been the only one staying there. Internet was slow and no real amenities at the hotel. No management or representative in the building between 10 PM and 10 AM. Was a very quiet place to stay.
Stayed 1 night in Feb 2024
Response from Front Desk Swan on Mar 2, 2024
Thank you for the feedback, we appreciate your staying with our hotel.

2/10 Terrible

Russel

Stayed 3 nights in Feb 2024
Response from Front Desk Swan on Mar 2, 2024
Thank you for the feedback

2/10 Terrible

Charles

Stayed 1 night in Feb 2024
Response from Front Desk Swan on Apr 9, 2024
Thank you for the feedback

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible place. There is no staff from about 10 AM to 4 PM. If you have a problem you are out of luck. Would never stay there again. Lobby looks like a storage room and the place looks like it is about to close down.
Stayed 1 night in Feb 2024
Response from Front Desk Swan on Mar 2, 2024
Thank you for the feedback

2/10 Terrible

JAMES

Traveled with family
nothing good . no sevice bath room was block.
Stayed 1 night in Feb 2024
Response from Front Desk Swan on Mar 2, 2024
Thank you for the feedback

10/10 Excellent

Bradley

Stayed 1 night in Feb 2024
Response from Front Desk Swan on Apr 9, 2024
Thank you for staying at our hotel.

2/10 Terrible

Kloolis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Swan on Mar 2, 2024
Thank you for the feedback

2/10 Terrible

Brandy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk Swan on Mar 2, 2024
Thank you for the feedback

2/10 Terrible

Miguel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Humid smell, leaking bathtub, no ice machine, no drinikng water, falure to make the rooms, no staff to assist, parking full of garbage, no breakfast, the building needs to be redone.
Stayed 2 nights in Dec 2023

2/10 Terrible

William

Disliked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

jun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unluckily uncomfortable
I stayed at 408 pm 12/24 407 visitors are crazy loud all night especially around 3am a guy was much upsetting whatever he was so loud and shouted many f words That’s why I couldn’t sleep almost entire night And hair dryer has broken when I turn on this it was almost caught fire And stand lights are not work So unfortunately totally it’s the worst in my experience
Stayed 1 night in Dec 2023

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Joseph

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Liked nothing. Horrible experience. Could not breathe in the room. Very musty smell. Probably due to mold.
Stayed 1 night in Dec 2023

2/10 Terrible

Christopher

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff was not available at checkin. Had to wait 30 mins after calling three times.
Stayed 1 night in Nov 2023

4/10 Poor

salvador

Stayed 1 night in Nov 2023

2/10 Terrible

Arn

Stayed 2 nights in Nov 2023

2/10 Terrible

Adolfo

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is simply a hotel in urgent need of a revamp, luckily it had operational elevators. Yet it was a last minute booking . Never again to this place unless a thorough overhaul is accomplished.
Stayed 1 night in Nov 2023

4/10 Poor

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
You should expell this property from your services. It does not have the minimum conditions to decency
Stayed 1 night in Nov 2023

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Key card did not work so they asked me to inform them when I would return to let me into room. Due to language barrier, there was extreme difficulty communicating with staff. There was no TV remote or phone in the room so had to use cell phone to call front desk which would not answer until the 3rd call. The pool was "temporarily" closed but looked like a bomb had hit it. Multiple stains on room carpet. Killed a baby roach in the bed. Experience was so unpleasant, I chose to leave without staying for second night.
Stayed 2 nights in Oct 2023

8/10 Good

Felicia

Business traveler
Disliked: Cleanliness
Medium
Checking in took about 30 minutes. They couldn’t find anyone reservation- I booked two nights and when we had came back to my room after a long day, the key no longer worked because they only booked us for one night. Luckily someone was at the desk and fixed it in no time. We had a couple of roaches in our room, other than that we slept pretty soundly and no one bothered us.
Stayed 2 nights in Oct 2023

4/10 Poor

Troy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was old, rundown and smelly
Stayed 1 night in Oct 2023

4/10 Poor

Dixie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has no upkeep. Outdated and broken. Tons of trash everywhere, made it seem unsafe. Microwave in room didn't work, elevators didn't work half the time, and they had to fix the lock on my door because the key wouldn't work.
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Run from this place! Fast!
Well, this was THE definition of a dingy hotel. I don't think I have stayed a worse hotels and I travelled the 3rd world a lot. It looks like the last upgrade was done in the early 1990s judging by the style of carpet and furniture. Where do I start? -dead roaches in the hallway -worse stained hallway carpet ever -dried vomit in the corner in hallway -damaged wall corners in hallway and elevator lobby -dirty carpet in room, you dont want to take off your shoes - the pull-out couch mattress was detached from the frame and had 2 large brown stains on it the spring frame for the pull-out bed had so many missing springs that the mattress would just slump out of it, had to put it on the floor instead -shower had stains and mold. -no breakfast options whatsoever besides a coffee maker in the room - the good: toilet was clean, bed sheets were clean, AC worked.
Stayed 1 night in Oct 2023

6/10 Okay

Ray

Stayed 1 night in Oct 2023
Response from Front Desk Swan on Oct 17, 2023
Thank you for staying at our hotel.

2/10 Terrible

Angelique

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
No one available at the front desk from 10p-10a. Smells terrible. Dirty. Trash in hallway. Cigarette burns on comforters. Only 1 room card provided.
Stayed 1 night in Oct 2023
Response from Front Desk Swan on Oct 17, 2023
Thank you for the feedback.

2/10 Terrible

Dean

Disliked: Cleanliness, staff & service, property conditions & facilities
Not much security. Homeless person with cart in building. No Kleenex even available. Toilet tank wouldn’t not fill, could not use. Manager is AWOL. No one knows where she is. A very musty property. Do not stay here.
Response from Front Desk Swan on Oct 17, 2023
Thank you for the feedback.

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Front Desk Swan on Oct 17, 2023
Thank you for staying at the hotel.

10/10 Excellent

Anthony

Great
Stayed 2 nights in Sep 2023
Response from Front Desk Swan on Oct 17, 2023
Thank you for staying at our hotel

10/10 Excellent

Mike

Stayed 1 night in Sep 2023
Response from Front Desk Swan on Oct 17, 2023
Thank you for staying at our hotel.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Imperial Black Swan
Older Hotel than we thought. Check in took 40 minutes. Then the room they gave had a fire alarm beeping and window facing the run down parking garage. Moved two more times. Then room key kept not working. Only one lightbulb in bedroom area was working. phone in original room, no dil tone?
Stayed 2 nights in Sep 2023
Response from Front Desk Swan on Oct 17, 2023
Thank you for your feedback.

2/10 Terrible

Kim

Stayed 1 night in Sep 2023
Response from Front Desk Swan on Oct 17, 2023
Thank you for your feedback.