Exterior

Reviews of Holiday Inn Express La Junta, an IHG Hotel

2.5 out of 5
Holiday Inn Express La Junta, an IHG Hotel
27994 US Highway 50, La Junta, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 294 out of 590 reviews" "
Rating 8 - Good. 188 out of 590 reviews" "
Rating 6 - Okay. 63 out of 590 reviews" "
Rating 4 - Poor. 28 out of 590 reviews" "
Rating 2 - Terrible. 17 out of 590 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Rochelle

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is undergoing renovations. It doesn’t look like they are anywhere close to being done. The price was way too high for the condition of the properly! It is a very noisy hotel. We could hear every sound in the hallway all night. The breakfast was ok for the makeshift area they were working with. All of the employees were very nice and polite!
Stayed 1 night in May 2024
Response from Manager on May 19, 2024
Hello Rochelle,Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We regret to hear that your stay was affected by the ongoing renovations and noise disturbances. We strive to provide a comfortable experience for all our guests and will take your comments into consideration for improving our services.

6/10 Okay

Anthony

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on May 6, 2024
Hello Anthony,We're glad to hear you stayed with us. Please feel free to reach out to us directly with any feedback from your stay. We hope to welcome you back soon!

6/10 Okay

Heidi

Traveled with partner
Disliked: Property conditions & facilities
The hotel is being renovated. The ground floor is very dusty. The second floor was not as dusty, but there was a wall air freshener that was used to mask odors. The air freshener gave me a headache so we unplugged it and opened the window. If I had known the hotel was in the middle of renovations I would not have stayed there. There was no warning before booking room.
Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
Hello Heidi,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address this with the appropriate teams for further improvement. Our aim is to provide a comfortable environment for all our guests, and we regret if your expectations were not met on this occasion. Thank you for bringing this to our attention.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were friendly, clean
Stayed 2 nights in Apr 2024
Response from Manager on Apr 30, 2024
Hello Patricia,We appreciate your positive feedback regarding our friendly staff and cleanliness standards. Should you have any further comments or suggestions, feel free to reach out to our management team. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
My home town, just visit family
Stayed 5 nights in Apr 2024
Response from Manager on Apr 26, 2024
Hello Michael,We appreciate your feedback regarding your recent stay. Guest satisfaction is very important to us, and we regret to hear that you did not fully enjoy your time with us. Should you wish to discuss your experience further, please do not hesitate to reach out to our management team directly. Your input helps us improve our services for all future guests.

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent!
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Sean,We are delighted to hear that you found our staff to be excellent during your stay. We pride ourselves on providing top-notch service to all our guests. Should you have any further feedback or require assistance, please don't hesitate to contact our management team directly. Thank you for choosing to stay with us!

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Lorraine,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Victoria

Stayed 2 nights in Mar 2024
Response from Manager on Apr 26, 2024
Hello Victoria,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

8/10 Good

Jill, Louisburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under renovation, but making progress. No water cups in fitness center. Clean
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Jill,We appreciate your feedback on the ongoing renovations and cleanliness of the hotel. We apologize for any inconvenience regarding the water cups in the fitness center and will address this with our team for improvement. Thank you for choosing to stay with us.

6/10 Okay

Rita

Liked: Staff & service
Disliked: Property conditions & facilities
Under construction
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello Rita, We apologize for any inconvenience caused by our current renovation work. Your feedback is valued, and we appreciate your understanding during this enhancement period. Feel free to reach out to management directly with any further concerns.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Kathleen,We're thrilled to hear that you enjoyed your stay! We look forward to welcoming you back soon for another wonderful experience.

10/10 Excellent

Jamie

The lady at the front desk was super nice.
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Hello Jamie,We're pleased to hear that you had a positive interaction with our front desk team. Our staff takes pride in providing exceptional service to all our guests. Your feedback will be shared to ensure continued excellence in customer service. Thank you for sharing your experience with us.

10/10 Excellent

Jessie

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Jessie,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and very helpful. The room was excellent.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello michael,We are delighted to hear you found our staff friendly and helpful, and that you enjoyed your room during your stay. Your positive feedback is truly appreciated, and we hope to welcome you back in the future.

4/10 Poor

James

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Expensive for little amenities
We booked this hotel a month before our trip and when we got there it was under construction and the rooms that were finished were good and comfortable. The issue we have is for the the price we paid was ridiculous due there being no pool or hot tub I believe they should have given a a discount or pre announce it’s got certain amenities not available. The pool is the main reason to stay here.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello James, Thank you for staying with us and for providing your feedback. We apologize for any inconvenience caused by the construction. We strive to make our guests' stay as comfortable as possible and we understand your disappointment regarding the pool. We assure you that our team is working hard to enhance our facilities for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Amanda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very kind and helpful
Stayed 2 nights in Feb 2024
Response from Manager on Feb 16, 2024
Hello Amanda,We appreciate your kind words regarding our helpful and friendly staff. It's always a pleasure to provide exceptional service to our valued guests. If you have any other feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us.

10/10 Excellent

Matthew

Decent hotel. Good breakfast. Smallest tv I’ve ever had while traveling.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Matthew,Thank you for choosing our hotel for your stay. We appreciate your feedback and are pleased to hear that you enjoyed our breakfast. We take note of your comment regarding the TV size and will review it internally. We value your input and hope to welcome you back for another comfortable stay in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Matthew,We are delighted that you had an excellent stay with us! We appreciate your support and hope to welcome you back soon.

2/10 Terrible

Sammantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Sammantha, We're sorry to hear that you had a less than satisfactory experience during your stay at our hotel. We value your feedback and would appreciate the opportunity to address any specific concerns you may have. Please reach out to us directly so we can discuss your experience in detail.

10/10 Excellent

Dale, Wichita

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Dale,We are delighted to hear that you enjoyed your stay with us! We would love to welcome you back soon for another fantastic experience.

4/10 Poor

Katie

Liked: Staff & service
Disliked: Cleanliness
I found old dog feces in the room. Overall cleanliness of the room is average.
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Katie, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the presence of dog feces in your room. We value cleanliness and hygiene, and we will address this matter with our housekeeping team to ensure it doesn't happen again in the future. Your feedback is valuable, and we appreciate your understanding as we work towards improving our services.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in the process of being upgraded, and is still clean and well kept. Staff was exceptional.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello James,Thank you for your positive feedback on our clean and well-maintained property. We strive to provide excellent service and I'm glad to hear that our staff exceeded your expectations. We appreciate your kind words and hope to welcome you back in the future for an even better experience.

10/10 Excellent

Darin

Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Darin,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

shawndra

Stayed 1 night in Dec 2023
Response from Manager on Jan 17, 2024
Hello shawndra,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to contact us. We hope to welcome you back in the future for another fantastic stay.

6/10 Okay

Fabian

Traveled with family
Liked: Staff & service, amenities
I appreciate the last minute booking and getting us in for the night. But didn’t realize there was renovations going on. I’m sure the completed rooms were already renovated. We had no problems at all, but there was no lock available for the main door and the smoke detector was unplugged. It did not bother us, but May for others. Overall I would give this location 3/5 stars.
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Fabian, Thank you for your feedback on your recent stay. We apologize for any inconvenience caused by the ongoing renovations. While some rooms have already been renovated, we understand your concerns regarding the main door lock and smoke detector. We appreciate your understanding and encourage guests to contact management directly for any issues during their stay. We value your comments and hope to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Samantha, Denver

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made fresh cookies for the guests.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Samantha,Thank you for sharing your feedback! We are glad to hear that you enjoyed our freshly baked cookies. It's always our aim to provide a warm and welcoming experience for our guests. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Scot

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
This property is under construction and while i had a new room there were several things that were not completed.
Stayed 1 night in Nov 2023
Response from Manager on Nov 24, 2023
Hello Scot,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Please be assured that we are actively working on improving our property. We hope to welcome you back in the future to showcase the improvements we have made.

10/10 Excellent

Kristy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in La Junta
Great hotel. Our room was newly remodeled and everything was fresh and clean. House keeping is friendly and helpful. Front staff is great. Andrew in the breakfast are is funny and friendly. Great breakfast choices. Thank you for a great stay.
Stayed 4 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Kristy,Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that you enjoyed our newly remodeled room and found everything fresh and clean. It's also great to know that our housekeeping and front staff were friendly and helpful during your stay. We will be sure to pass along your kind words to Andrew in the breakfast area. We appreciate your feedback and hope to welcome you back again in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Ok
The staff was very friendly. The room was clean but there were holes in the bathroom and the sheer window curtain had a big tear in it. The heater was extremely noisy and the bed wasn't very comfortable. Was really disappointed that the pool and hot tub were under renovation. No where did it say that in the hotel description. Thought the price was too high for what was provided. Breakfast was OK.
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Dear Guest,Thank you for your recent stay and for taking the time to provide feedback. We appreciate your kind words about our friendly staff. We apologize for any inconvenience you experienced with the room. Our team will address the issues mentioned to ensure a better experience for future guests. We apologize for any confusion regarding the pool and hot tub renovation. We appreciate your valuable feedback, and hope to have the opportunity to serve you better in the future.

4/10 Poor

Andrew

Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello Andrew,Thank you for your positive rating! We appreciate your feedback and look forward to hosting you again soon.

8/10 Good

Andrew

Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Andrew,Thank you for your feedback! We appreciate your positive review. We hope to welcome you back again soon.

10/10 Excellent

INGRID

Traveled with family
Liked: Cleanliness, staff & service
Had two rooms located on opposite sides of the hotel. We both felt that the hotel was very noisy: the frig in the room was noisy, the a/c was loud, and the outside noise: highway and train noises. Did not get a good night's sleep.
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello INGRID,We apologize for the inconvenience caused by the noise in your rooms. Please rest assured that we will look into this matter and address it accordingly to enhance our guests' comfort. Thank you for bringing this to our attention.

10/10 Excellent

Rafael, Denver

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Rafael,Thank you! We're glad to hear that you had a positive experience with our staff.

10/10 Excellent

Kathy, Hayes

Traveled with partner
Room was very comfortable
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hi Kathy,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Patricia,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations and look forward to hosting you again in the future.

10/10 Excellent

Les

Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Les,Thank you for leaving us a 5-star review! We are thrilled to hear that you enjoyed your stay with us. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests. We appreciate your kind words and hope to welcome you back in the future for another fantastic stay.

10/10 Excellent

Robert, LEES SUMMIT

Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Robert,Thank you for leaving us a fantastic review! We are delighted to hear that your experience at our hotel was top-notch. Our team is committed to providing exceptional service and ensuring our guests have a memorable stay. Should you have any future travel plans, we would be thrilled to welcome you back to our hotel.

10/10 Excellent

David, Kirkwood

Traveled with partner
Liked: Amenities
The hotel is being renovated, so a lot of areas are partially completed, but our room was completely finished. The main hall ways were under construction, but were well cleaned in general. This is a nice hotel, and will be very nice when completed. The breakfast was typical, and the staff was excellent. I would stay there again.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hi David,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Andres

Stayed 1 night in Sep 2023
Response from Manager on Oct 18, 2023
Hello Andres,We apologize for the inconvenience caused during your stay. Can you please provide us with more details so we can address the issue? Thank you for your feedback.

10/10 Excellent

MATT

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was fantastic from check-in to check-out! Monica and Tara were amazing helping keep our 2yr old happy during breakfast as they kept up with everything else they had to do. They helped solidify the stay as one of a kind!
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello MATT ,Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Terry,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
End of our trip
This holiday inn was under renovation but that did not interfere with the service, room was clean and comfortable and breakfast was great, the servers were very personable and helpful.
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hi Angela,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of hospitality, and we are glad you loved the breakfast services. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay but we wish the pool was functional, one reason we stay there. I think a discount is necessary when they remove accommodations.
Stayed 3 nights in Aug 2023
Response from Manager on Sep 7, 2023
Hi Kevin,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

10/10 Excellent

Marilynne

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Marilynne,Thank you for being a valued guest and for providing us the feedback regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Cynthia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything as noted about survey.
Stayed 2 nights in Aug 2023
Response from Manager on Sep 2, 2023
Hello Cynthia,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Lonnie

Stayed 1 night in Jul 2023
Response from Manager on Sep 2, 2023
Hello Lonnie,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Hello Sharon,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Catherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on Aug 31, 2023
Hello Catherine,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

John, Mounds

Traveled with family
Will never book through Travelocity again- the property was okay, not a Hilton more like Comfort Inn. But great staff, decent breakfast, great breakfast staff- they were the bright spot. Little things lead to a 3 star/average. Slippery tub, little maintenance issues- broken tile here, mold in the caulk there, dirty foot smell to the room upon first entry…great people though.
Stayed 1 night in Aug 2023
Response from Manager on Sep 8, 2023
Hello John,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Night mgr was polite and helpful
Stayed 1 night in Aug 2023
Response from Manager on Aug 30, 2023
Hello Michael, Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.