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Reviews of Quality Inn Carolina Oceanfront

2.5 out of 5
Quality Inn Carolina Oceanfront
401 N Virginia Dare Trl, Kill Devil Hills, NC

Reviews

6.4
Rating 10 - Excellent. 166 out of 1000 reviews" "
Rating 8 - Good. 267 out of 1000 reviews" "
Rating 6 - Okay. 233 out of 1000 reviews" "
Rating 4 - Poor. 181 out of 1000 reviews" "
Rating 2 - Terrible. 153 out of 1000 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Christopher

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needed to be updated, rusty furniture
Stayed 2 nights in May 2024

6/10 Okay

Aaron

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property is in need of some updates.
Stayed 2 nights in May 2024

4/10 Poor

Robin

Traveled with partner
Old dead cockroaches in the lamp shade, doors hard to open and close, they didn’t change the bedding while we were their towel holder fell off the wall. The landscaping was in poor condition weeds taller than the bushes. Pictures on the website must have been taken when the place was first built. Room looked nothing like the pictures
Stayed 2 nights in Apr 2024

10/10 Excellent

Maya

Liked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Joseph

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality Inn seems to have outsourced their customer interaction. I really hated having a virtual check in with someone from another country/location, via a computer terminal. Add on top of that, this motel is in need of serious TLC. Any recent upgrades (the tile flooring) was poorly done and there are signs of sloppy construction in every corner. The bathtub was not inviting and we elected not to use it. The bed had bleach stains on the comforter, a dead bug in the middle as we entered and was the most uncomfortable set of springs I have ever attempted to sleep on. We ended our stay early as a result of all of this. Spend the extra few dollars to stay elsewhere.
Stayed 2 nights in Apr 2024

2/10 Terrible

Belinda

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is not clean the door to the connecting room is covered in mold. The check in with kiosk was ok but never received anything on the wifi password the lobby smelled like weed. The rooms need to be updated and a deep clean of everything. I will never stay here again.
Stayed 1 night in Apr 2024

6/10 Okay

Pamela

Traveled with family
Good place
Stayed 1 night in Apr 2024

4/10 Poor

Anne

Traveled with pets, Traveled with family
Disliked: Amenities, property conditions & facilities
I liked that it was on the beach. I did not like the group of party going teens that were allowed to rent rooms and drink, scream, shoot off fire crackers until 2 am. I complained to the front desk, my husband did again 2 hours later. We were using this spot as a layover before our 10 hour drive home, after driving 8 hours to get here. The facilities were worn out and needed serious updating. Bathroom door had dirty hand prints and wouldn't close completely.
Stayed 1 night in Apr 2024

2/10 Terrible

Penny

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a nasty front deck lady she is so rude and nasty toward people she doesn't need to be at the front thats for sure
Stayed 2 nights in Apr 2024

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Allison

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We did I late check in due around midnight with our toddler twins. Front desk man was so amazing and understanding. Please was so clean and our room had so much space to stick our pack and plays up. I loved I can walk out of the room and hear the water. That morning we took the kids to the beach and went home. Loved it was that close we didn’t have to pack up right away. I’m staying there again. Hope next time to little people.
Stayed 1 night in Apr 2024

6/10 Okay

Carol

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
the young lady who checked us in was rather rude, just brushed off my question. while there is an elevator, its at the front side of the building and if you get oceanside, you have to hike the green mile to the other end, very inconvienient. the place needs an updating, the toilets are or children not adults and the bathtub is unsafe, very slippery. unless they do some improvements i will not stay here again.
Stayed 2 nights in Apr 2024

8/10 Good

Michelle

Great Beach Hotel! Easy and quick access.
Stayed 3 nights in Apr 2024

2/10 Terrible

Kellie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and were given keys to a room, however the room was not clean, beds not made. The toilet wasn’t flushed much less clean. When we went to front desk to change rooms, we were told we could only have a room with double beds. The room smells terrible. I would not recommend this location.
Stayed 1 night in Apr 2024

2/10 Terrible

Sandra

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was run down, dirty and the beds made weird metal springs noises everytime you moved. We had a ocean view but the window was so dirty it had not been washed in a long time. The tv remote only worked if you were standing at the tv. We were supposed to stay 2 nights and bailed after one and went to another hotel.
Stayed 2 nights in Mar 2024

6/10 Okay

Ernesto

Liked: Staff & service
Stayed 2 nights in Jan 2024

4/10 Poor

Dylan

Liked: Cleanliness
Disliked: Staff & service
They didn’t have any breakfast or coffee ready like they claim in their ad. Customer service was nonexistent
Stayed 1 night in Mar 2024

6/10 Okay

Patricia

Disliked: Cleanliness, property conditions & facilities
Roaches in the room and noisy neighbors waking us up every night, talked to front desk and they wouldn’t do anything to help fix the issues or compensate us.
Stayed 1 night in Feb 2024

6/10 Okay

Angela

Traveled with pets
There was a paint roller and brush on the floor. and a paintroller pan w.paint in it on the toilet. The room smelled of fresh paint. There was an electric drill on the bathroom counter as well as the bathroom door knob. I dialed 0 to let the front desk know but no1 answered. The next morning, 8am I man tried to barge in, didnt knock, had a keycard. Luckily I had the swing lock on. I didnt go to the door, he didnt knock again. 9am he did the same thing. I answered the door. He apologized, spanish speaking so broken english and let me know he needed to come in to install a new door knob. I let him, and his little dog. 10min and they left. Not impressed, but whatever.
Stayed 1 night in Feb 2024

6/10 Okay

Dylan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I checked in by myself for the night, and being winter there wasn’t much to do but hang out in the room - luckily I wasn’t too lonely, as the multitude of scurrying roaches kept me company.
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel B.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel B.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Dana

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Shravan

Traveled with family
Shravan Kannan
It was okay. Not a bad hotel but definitely needs to be better maintained. Floors are dusty and the bathtub drain is draining water slowly.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Jared

Stayed 1 night in Dec 2023

6/10 Okay

Judi, Sneads Ferry

Liked: Cleanliness, staff & service
Disliked: Amenities
Clean but needs updating. Location on the beach was great.
Stayed 2 nights in Dec 2023

2/10 Terrible

Alice

Traveled with family
Disliked: Cleanliness
We did not stay here. One room had a very bad smell and the second one had black bugs in the refrigerator. We asked to cancel our reservations and went to another motel next to it
Stayed 2 nights in Nov 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Rasheedah

Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Bertha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is very convenient, access to the beach is great, room is clean and comfortable
Stayed 2 nights in Nov 2023

6/10 Okay

BachHa

Thí is good for me , when needed
Stayed 2 nights in Oct 2023

4/10 Poor

Jenny

Traveled with family
Disliked: Staff & service, property conditions & facilities
The building is in desperate need of updating. The picture listed on the webpage was not this facility. The grout in the tub was black. Door to balcony would hardly open or lock. The only elevator was at one end of the motel and the furtherest from the more expensive rooms. Had to walk up to 3rd floor. Did not care for the kiosk check in. The employee on the kiosk was very nice but prefer an actual person. I will not stay here again.
Stayed 6 nights in Oct 2023

8/10 Good

Janet

Traveled with family
Liked: Room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Latisha

Stayed 1 night in Oct 2023

6/10 Okay

Harold

Traveled with family
Liked: Amenities
#1. Did not like having to check in on a kiosh mach. Hard to understand. Bed slept wonderfully. Did not like having to pay a large security deposit which I was not told about before hand. They charge everybodya large security deposit and it is 4 to 5 days after checkout that your get your refund. They are using our $'s at no cost to them. I will search for a place that does not do this.. After checking my bank account after 5 working days, I find they charged an additional amount that I did not know about. I did not do any damage to their room but looks like they withheld some. *'m 81 and do not tear people's property up.
Stayed 3 nights in Oct 2023

6/10 Okay

Amanda

Stayed 2 nights in Oct 2023

8/10 Good

Cian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

James

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I won’t stay there again. The floors were Sandy and dirty. This motel needs an overhaul and some TLC.
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness
WELL
Not so good
Stayed 3 nights in Oct 2023

4/10 Poor

Angie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Kenneth, Indiana

Disliked: Cleanliness
Stayed 4 nights in Oct 2023

2/10 Terrible

Cathy, Kill Devil Hills

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel itself was just right. Unfortunately, my daughter's credit card was used fraudulently right after she checked in at the front desk.
Stayed 2 nights in Oct 2023

2/10 Terrible

Swetha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience of life
First it started with room floor being horrible and smelling. Then later we figured bathroom door does not lock and makes screeching noise everytime we open or close. We stayed in room 119. When we slept the bed started making noise and then in the middle night, neighbors were screaming and talking. They had dogs barking. We went and told them to stop but they did not even after telling. We wanted to go to reception but we were scared they had gun. So we called front office and it went to voicemail so we contacted hotels.com representative and she tried and was unsuccessful too. So we just bares it for hour. Lastly in the morning, we saw live bed bugs moving in the bed and that’s it, we vacated immediately and washed all the clothes by staying in between somewhere else.. I am also pregnant and 6 months through. I won’t leave this matter here
Stayed 1 night in Oct 2023

4/10 Poor

Hilton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at checkin was really nasty. Other staff I encountered were pleasant and helpful. Was charged a $5 booking fee. Nothing mentioned by Expedia or on hotel's website. Had large cockroaches crawling through room. I have been coming to Outer Banks for 33 years. Haven't seen bugs like that here before. Lots of ryst on metal in the rooms. Handles, hinges, etc.
Stayed 2 nights in Oct 2023

6/10 Okay

Peter

It was a great location, but the check in was not by staff… it was by a lobby machine with a remote assistant. Additionally the floor was not clean
Stayed 1 night in Oct 2023

6/10 Okay

Michele

Traveled with partner, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities
It was ok. You get what you pay for.
Stayed 2 nights in Oct 2023