Restaurant
Check availability

Reviews of Kawagoe Tobu Hotel

3.5 out of 5
Kawagoe Tobu Hotel
8-1 Wakitahoncho, Kawagoe, Saitama

Reviews

9.0

Wonderful

Rating 10 - Excellent. 374 out of 610 reviews" "
Rating 8 - Good. 178 out of 610 reviews" "
Rating 6 - Okay. 43 out of 610 reviews" "
Rating 4 - Poor. 8 out of 610 reviews" "
Rating 2 - Terrible. 7 out of 610 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

??

Liked: Cleanliness
Disliked: Property conditions & facilities
Even though it's a large hotel, they only have two washing machines. No matter how long you wait, someone else is using it.
Stayed 20 nights in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kitamoto ~ Feb 2024
Very friendly staff, fast check in... hotel located right next to the train station... Great amenities at the lobby for self serve...
Can see the hotel when we get off the train...
Stayed 1 night in Feb 2024

10/10 Excellent

Maung, Lakewood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great location and lots of places to eat. Right by the train station.
Stayed 1 night in Dec 2023

10/10 Excellent

Yan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It took us a while to find the hotel. Google maps weren't very helpful this time. We exited out from the west gate of Kawagoe Station, walked across the pedestrian bridge to U Place Shopping Mall and got stuck. What you need to do next is to look for 7-Eleven. Near there are four lifts that will take you up to level 7. The hotel reception is on level 7. We were very happy with our room. Very clean. The view was amazing! Totally unexpected. Our room was on the 11th floor. With air con settings and lighting control, this hotel is definitely the most technologically advanced for us. We felt spoilt! We had a twin room with 2 twin beds. We didn't expect the room to be this big! Separate toilet, wash basin and bathroom. The bathroom has a bath tub plus the traditional Japanese style bath (small stool and bucket). We even had separate bedside tables! The tea kettle is so cute! The buffet breakfast is served in a restaurant outside the hotel but still in the mall. It is called "in the park". Food is tasty and there were so many items to choose from! And the Christmas decorations were up! We really like this hotel so we felt bad that we only stayed one night here. Next time we visit Kawagoe again, we'll definitely stay more than one night.
Stayed 1 night in Nov 2023

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well above expectations
I cannot recommend this hotel enough. The hotel itself is clean and centrally located, the staff is kind, the room was small but very comfortable and it’s located in a shopping center above lots of restaurants, cafes and convenient stores. This hotel is a must-stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Hiroko

Stayed 1 night in Dec 2023

8/10 Good

Hirono

Stayed 1 night in Oct 2023

10/10 Excellent

Allan

Stayed 1 night in Sep 2023

10/10 Excellent

Sunil

Stayed 1 night in Jul 2023

10/10 Excellent

Jack Ngee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Maria

Stayed 1 night in Mar 2023

8/10 Good

Roberta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Jose

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Rooms need some hooks on wall or doors to hang things on like clothings or towel.
Stayed 6 nights in Feb 2023

10/10 Excellent

Takahiro

Stayed 3 nights in Dec 2022

8/10 Good

Mia Seng

Stayed 1 night in Oct 2022

10/10 Excellent

Evan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was very nice. Lots of restaurants near the property
Stayed 1 night in Aug 2022

10/10 Excellent

Duangphan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022

8/10 Good

Rodney

Stayed 1 night in Nov 2021

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2021

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

6/10 Okay

Andrew

Business traveler
Disliked: Staff & service
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2020
Response from Kawagoe Tobu Hotel on Sep 24, 2020
Greetings from Kawagoe Tobu Hotel ! Thank you very much for staying at Kawagoe Tobu Hotel, and giving us great reviews. We are really glad to hear that you had good time at our hotel.

10/10 Excellent

Shinichi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新しいホテルなので快適に過ごせました。特にトイレとバスルームが別なのが良かった上に浴槽と洗い場が十分に広く大満足です。よくある間取りですが、ベッドルームを仕切れるドアもあり遮音の気遣いも感じられベスト！複合の建物なので初めてだとホテルフロントが少しわかりづらいかもしれません。駅近ですし、下階にコンビニや飲食店があり便利です。川越ならこのホテルですね！
Stayed 1 night in May 2024

10/10 Excellent

Hiroki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
良かったです、
Stayed 1 night in May 2024

8/10 Good

Kazuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
隣の部屋の音や声が響いて少し気になりました。 それ以外は清潔で安全で心地よかったです。
Stayed 1 night in May 2024

10/10 Excellent

Toyoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフが良い。 朝食も良い。
Stayed 1 night in May 2024

10/10 Excellent

????

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Takeo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新しく清潔で良いホテルでした。
Stayed 2 nights in May 2024

10/10 Excellent

TAKAKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

HIROE

Traveled with family
駐車場が有料なのが残念でした。
Stayed 1 night in Apr 2024

10/10 Excellent

akiyoshi

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常に綺麗でよかったです。
Stayed 1 night in Apr 2024

10/10 Excellent

Kimihiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントが7階と表記すると動きやすい
Stayed 1 night in Apr 2024

8/10 Good

Takuya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かったです
Stayed 1 night in Apr 2024

10/10 Excellent

SHINYA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から便利です。
Stayed 1 night in Apr 2024

8/10 Good

Ka Ki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店比較新，整體乾淨企理，房偏細牀偏硬，隔離停車場一晚2000yen
Stayed 1 night in Apr 2024

10/10 Excellent

ようこ

Stayed 1 night in Apr 2024

10/10 Excellent

Tatsuya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応が素晴らしかったです。
Stayed 1 night in Apr 2024

8/10 Good

Etsuko

Stayed 1 night in Apr 2024

10/10 Excellent

Ikumi

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Toshihiro

Liked: Cleanliness, staff & service, property conditions & facilities
チェックイン時のスタッフさんの対応が凄く良く　好感を持ちました
Stayed 1 night in Apr 2024

10/10 Excellent

Risa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
受付もスムーズで特に不便な点なく宿泊できました！ありがとうございました。
Stayed 1 night in Apr 2024

10/10 Excellent

Kusushige

Liked: Cleanliness, staff & service, property conditions & facilities
室内がとても清潔。ロビーでのコーヒーサービスもある。ロケーション最高で、駅近、空港への高速バス停も近い。周辺レストランも大変多い。とても満足でした。
Stayed 2 nights in Mar 2024

10/10 Excellent

keiko

川越駅から近く、広いお風呂で、シャワー、トイレ別々で大変良かったです 施設も綺麗でしたよ
Stayed 1 night in Mar 2024

10/10 Excellent

S

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
川越駅周辺で色々な商業施設があり、とても便利でした。 部屋もキレイでゆっくりと過ごせました。 朝食もとても美味しくて良かったです。 また、利用したいと思います。
Stayed 1 night in Mar 2024

10/10 Excellent

Naoko

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
初めての時とても良かったので、2回目の利用になります。 お風呂とトイレが別なのが1番気に入り選びましたが、とても綺麗で満足でした。
Stayed 1 night in Mar 2024

10/10 Excellent

ミキ

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
お風呂がとにかくよかった 駅チカも大変良い
Stayed 8 nights in Mar 2024

8/10 Good

蒼介

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

ひろこ

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
風呂、トイレが良かった.
Stayed 1 night in Mar 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バス・トイレが別で、どちらも広くて綺麗なのがお薦めです。
Stayed 2 nights in Mar 2024