Lobby
Check availability

Reviews of Kashiwa Plaza Hotel

3 out of 5
Kashiwa Plaza Hotel
1-5-3 Asahicho, Kashiwa, Chiba

Reviews

7.4

Good

Rating 10 - Excellent. 47 out of 248 reviews" "
Rating 8 - Good. 105 out of 248 reviews" "
Rating 6 - Okay. 65 out of 248 reviews" "
Rating 4 - Poor. 24 out of 248 reviews" "
Rating 2 - Terrible. 7 out of 248 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

2/10 Terrible

Nicole Sze Ho

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So I booked for one day nonsmoking room and then during my stay, I rebooked for two more days but accidentally booked smoking room. When I re-checked in before 10AM on the second day I found out my mistake. I apologized to front desk. Then I made sure that if I canceled on second night I will not be refunded, as it was less than 24hrs. But will be refunded third. At first, I agreed to stay both nights and changed to nonsmoking room next day, but then changed my mind and went down to speak to the lady who spoke english. I told her, sure that’s fine you can keep the second night's money but I will canceling for both days that I booked as I didn’t want smoking room on the second day. The lady decided to charge me $20 extra because I checked out after 10 and stay until 1 PM. She had told me prior to stay in the room to wait for when they tell me which room I will be in. But why will canceling affect them as their check in time is 3 and i already paid for a room, so that room will be empty and free to book by others, yet I still paid, and on top of that she charged me for staying overtime, WHEN I PAID FOR THE ROOM and it was free to book by others because I did not stay. I felt forced and didn't want to cause a scene. Totally unreasonable for that lady to do that to me. Too bad the other staff were nice. Will not be coming back.
Stayed 1 night in Feb 2024

10/10 Excellent

Jay

Liked: Amenities
The staff has always been great. When my AC started leaking one night, they quickly had me in a new room. The location next to the Kashiwa train station makes it easy to get any place in Tokyo.
Stayed 10 nights in Aug 2023
Response from フロント on Aug 29, 2023
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。お客様に快適にお過ごしいただけますようサービス向上に努めてまいります。またのお越しをお待ち申し上げております。

10/10 Excellent

blaise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
great location for Atago training!
Stayed 8 nights in May 2023
Response from front　staff on May 12, 2023
Thank you for your high evaluation.We are looking forward to seeing you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from フロント on Mar 16, 2023
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。今後ともサービス向上に努めてまいります。またのお越しを心よりお待ち致しております。

6/10 Okay

Scott

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are looking really dated. Carpets haven't been properly cleaned in ages, so you can see dust coming up as you walk (probably not good for your health).
Stayed 12 nights in Feb 2023
Response from フロント on Mar 14, 2023
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。清掃の件でご不快の念をお掛け致しました事お詫び申し上げます。清掃の徹底と改善に努めてまいります。貴重なご意見ありがとうございました。

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just needed a place to stay for a few days after moving out of my house, so I didn’t need anything special. Affordable and had a “home” feeling. It was a great place to stay and the staff was very friendly and accommodating even though my Japanese is not great. Every day they provided cleaning or if I didn’t want cleaning, they provided extra amenities (new towels, robe, trash bags, tea, razor, etc). The cleaning ladies were also very nice. I was also able to check back into my room past 2 am on New Year’s Eve which was really helpful for me because I missed my train back to Kashiwa and didn’t arrive to the hotel until 3:30, but I was still able to check in and get into my room. Also very close to the station, so I didn’t need to walk in the cold for very long. The only thing I didn’t like was the early check out on the day I was leaving, but it was also my fault for waking up late. Overall great experience
Response from Main building front desk on Jan 12, 2023
Thank you for using Kashiwa Plaza Hotel this time.　Thank you again for taking the time out of your busy schedule to provide us with valuable feedback.　We will use it as a reference in the future and strive to improve our services.We are looking forward to welcoming you again.Kashiwa Plaza Hotel Main Building Reception

8/10 Good

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff was very helpful. Wi-fi reliability was questionable throughout the day but other than it was a nice place to stay. If I need to stay in the area, I would book them again.
Response from フロント on Dec 21, 2022
Thank you for using Kashiwa Plaza Hotel ANNEX.Thank you again for taking the time to post while you are busy.We will strive to improve our services so that our customers can use our services comfortably. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from ﾌﾛﾝﾄ on Nov 2, 2019
この度は柏プラザホテル本館をご利用頂きまして誠に有難うございます。 お忙しい中、ご投稿を頂きまして重ねて御礼申し上げます。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from フロント on Oct 9, 2019
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。今後ともお客様に快適にお過ごしいただけますようサービス向上に努めてまいります。またのご利用お待ち致しております。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Overall fit basic needs but the rooms are extremely small. Great location right across the street from the train station.
Stayed 11 nights in Jul 2019
Response from front on Aug 6, 2019
Thank you for using Kashiwa Plaza Hotel. We will strive to improve the service so that you can have a comfortable stay in the future. We look forward to seeing you again.

8/10 Good

Rye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kashiwa plaza hotel review by annual customer...
The hotel was very friendly and clean. The housekeeping has been impeccable both times I’ve stayed there. I always stay for at least ten days if not more and have been very pleased.
Stayed 11 nights in Jun 2019
Response from kashiwa piaza hotel on Jul 1, 2019
Thank you for using kashiwa Plaza Hotel. We look forward to your next visit.

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean, shower is a bit small I guess can't be helped.
Stayed 1 night in May 2019
Response from kashiwa Plaza Hotel on May 30, 2019
Thank you for using kashiwa Plaza Hotel. Thank you for your valuable opinion. We look forward to your next visit.

6/10 Okay

Selina

Liked: Cleanliness, property conditions & facilities, room comfort
Noisy neighbours
Needed a place close to Narita to stay. Check-in receptionist had a bit of trouble trying to find my name. Room had all that was needed and was very clean. Only complaint is that my neighbour room was a group of Chinese girls making all sorts of loud noises and banging on the walls late into the night.
Stayed 1 night in Mar 2019
Response from フロント on Apr 1, 2019
We apologize for any inconvenience caused by noise during the stay. We look forward to seeing you again soon.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive decent room
The room was great, Room was cleaned every day between 10am and 2PM, the staff is helpful and friendly, there are vending machines in the laundry room on the same floor, laundry is inexpensive, Wifi, comfortable, and it is conveniently located directly across from the local train station, the only complaint is that there is no thermostat, the heat/cooling is either on or off and you are the thermostat.
Stayed 20 nights in Dec 2018
Response from Kashiwa Plaza Hotel on Jan 14, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ekko, India

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel with all facilities close to Kahiwa Satation
Stayed 3 nights in Nov 2018
Response from front on Nov 25, 2018
Thank you very much. We look forward to seeing you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from フロント　スタッフ on Oct 25, 2018
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。 今後もお客様に快適にお過ごし頂けます様スタッフ一同サービスの向上に努めてまいります。 お客様のまたのお越しを心よりお待ち申し上げております。

10/10 Excellent

Bev, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel of preference for Hombu Dojo Noda devotees. “A bit more””
Stayed 2 nights in Sep 2018
Response from 柏プラザホテル on Sep 22, 2018
当ホテルをご利用ありがとうございました。お待ちしております。

8/10 Good

Art, Kashiwa, Chiba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location very near to my friends and relatives hous
Stayed 3 nights in Aug 2018
Response from Front staff on Aug 12, 2018
Thank you very much for using Kashiwa Plaza Hotel this time. In addition, we are waiting for the staff to use our hotel when coming to Kashiwa. Best　regards,

4/10 Poor

Gaijin, United States

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel with fairly dirty room (at least mine was on the 10th floor). Mold on the bathroom. AC was terrible weak and the room never got below 78 degrees (F). Rooms are extremely small, but that is expected in Japan. Staff okay. I would definitely not stay here again.
Stayed 7 nights in Jul 2018
Response from front on Jul 28, 2018
Thank you very much for using our hotel this time. I could not adjust temperature, I could not take a break, I am very sorry. Thank you for your precious opinion.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the train station
Very nice facility, staff was courteous and bed was bigger than I thought it was going to be.
Stayed 3 nights in Jun 2018
Response from 柏プラザホテル on Jun 23, 2018
ありがとうございました。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good Quality for the Price
It was a Japan Tourism and Martial Arts trip. The room was small, without extra space. It got cleaned everyday. Over all it was fine for a short stay.
Stayed 10 nights in May 2018
Response from front staff on May 27, 2018
Thank you very much for using Kashiwa Plaza Hotel this time. And thanks for posting comments. We sincerely look forward to seeing you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Apr 2018
Response from フロント on Dec 11, 2018
この度は柏プラザホテルをご利用頂き まして誠に有難うございます。 お客様のまたのお越しをお待ち申し上げております。

8/10 Good

AKEMI

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from フロント　スタッフ on May 28, 2024
この度は柏プラザホテルをご利用いただきまして誠に有難うございます。お客様のまたのお越しを心よりお待ち申し上げております。

10/10 Excellent

TIK ON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間寬敞，整潔。房內有按摩椅提供。
Stayed 1 night in May 2024
Response from 前台工作人员 on May 9, 2024
非常感谢您选择柏广场酒店。我们期待再次欢迎您的光临。

8/10 Good

Yumie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from フロント　スタッフ on Apr 11, 2024
この度は柏プラザホテルをご利用頂き、またお忙しい中ご投稿頂きまして誠に有難うございます。

6/10 Okay

Kouji

Business traveler
Disliked: Property conditions & facilities
今時のスマホとかの充電に対してのUSBコンセントなり充電器を備えてないのがとても残念でした。
Stayed 1 night in Apr 2024
Response from フロント　スタッフ on Apr 7, 2024
この度は柏プラザホテルをご利用いただきまして誠に有難うございます。設備が古く、お部屋のｺﾝｾﾝﾄがUSB対応となっておりません。スマートフォンの充電器等は、フロントで貸出しを行っておりますが、ご案内不足のためお客様にご迷惑をおかけし、申し訳ございませんでした。お客様のまたのお越しを心よりお待ち申し上げております。

6/10 Okay

AKEMI

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from フロント　スタッフ on Mar 2, 2024
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。今後ともお客様に快適にお過ごしいただけますようサービス向上に努めてまいります。またのお越しをお待ち致しております。

8/10 Good

Yukie

Stayed 1 night in Feb 2024
Response from フロント　スタッフ on Mar 23, 2024
この度は柏プラザホテルをご利用いただきまして誠に有難うございます。お客様のまたのお越しを心よりお待ち申し上げております。

6/10 Okay

ひさえ

Liked: Staff & service
Disliked: Cleanliness
フロントの方の対応はとても良かった。 ベッドに長い髪の毛が複数落ちていて、気になった。
Stayed 1 night in Feb 2024
Response from フロント　スタッフ on Feb 11, 2024
この度は、柏プラザホテルをご利用頂きまして誠に有難うございます。また、お忙しい中ご投稿賜り重ねて御礼申し上げます。ご宿泊に関しましては、ベッドに髪の毛が落ちていたとの事で、ご不快な思いをさせてしまい大変申し訳ございませんでした。担当部署に報告し、今後このような事のない様清掃点検の徹底をする様指導いたします。今後も、お客様に快適にお過ごしいただけるホテルを目指し、従業員一同精進してまいります。機会がございましたら、またのご利用を心よりお待ち申し上げております。

8/10 Good

ゆうこ

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from フロント　スタッフ on Feb 4, 2024
この度は、柏プラザホテルをご利用頂きまして誠に有難うございます。また、お忙しい中ご投稿賜り重ねて御礼申し上げます。今後もお客様に快適にお過ごしいただけます様、スタッフ一同精進してまいります。またのお越しを心よりお待ち申し上げております。

8/10 Good

mami

Stayed 1 night in Jan 2024
Response from フロント on Jan 22, 2024
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。今後とも利便性に加えましてお客様に快適にお過ごしいただけますようサービス向上に努めてまいります。またのお越しを心よりお待ち申し上げております。

10/10 Excellent

yasuhiro

Stayed 1 night in Jan 2024
Response from フロント on Jan 22, 2024
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。今後とも利便性に加えましてお客様に快適にお過ごしいただけますようサービス向上に努めてまいります。またのお越しを心よりお待ち申し上げております。

10/10 Excellent

Noriaki, Kawasaki

Stayed 1 night in Dec 2023
Response from フロント　スタッフ on Jan 30, 2024
この度は、柏プラザホテルをご利用頂きまして誠に有難うございます。今後も、お客様にご満足いただけます様スタッフ一同サービスの向上に努めてまいります。またのお越しを心よりお待ち申し上げております。

6/10 Okay

AKEMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from 柏プラザホテル　フロント　 on Nov 30, 2023
ご投稿いただきありがとうございます。

6/10 Okay

??

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from フロント on Nov 26, 2023
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。今後ともお客様に快適にお過ごしいただけますようサービス向上に努めてまいります。またのお越しをお待ち致しております。

6/10 Okay

Tomoe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from フロントスタッフ on Nov 23, 2023
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。またのお越しを心よりお待ち致しております。

2/10 Terrible

YUKI

Stayed 1 night in Nov 2023
Response from フロントスタッフ on Nov 20, 2023
ご宿泊ありがとうございます。お忙しい中、ご投稿いただき重ねてお礼申し上げます。

6/10 Okay

タカコ

Business traveler
ネットで取ったので領収書を出してもらえませんでした。なにかありましたらまたお願いいたします。
Stayed 1 night in Nov 2023
Response from フロントスタッフ on Nov 18, 2023
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。またのお越しを心よりお待ち申し上げております

6/10 Okay

GORO

Stayed 1 night in Nov 2023
Response from フロント　スタッフ on Nov 11, 2023
この度は、柏プラザホテルをご利用頂きまして誠に有難うございます。また、お忙しい中ご投稿賜り重ねて御礼申し上げます。今後も、お客様に快適にお過ごしいただけます様、スタッフ一同サービスの向上に努めてまいります。お客様のまたのお越しを、心よりお待ち申し上げております。

8/10 Good

KIDS

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from フロントスタッフ on Nov 7, 2023
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。またお越しいただける日を心よりお待ち致しております。

10/10 Excellent

HARA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from フロントスタッフ on Nov 3, 2023
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。お客様に快適にお過ごしいただけますようサービス向上に努めてまいります。またのお越しを心よりお待ち致しております。

8/10 Good

DAISUKE

Liked: Cleanliness, staff & service, property conditions & facilities
かさ
Stayed 1 night in Oct 2023
Response from フロント　スタッフ on Nov 1, 2023
この度は、柏プラザホテルをご利用いただきまして誠に有難うございます。また、お忙しい中ご投稿賜り重ねて御礼申し上げます。今後も、お客様に快適にお過ごしいただけます様、スタッフ一同サービスの向上に努めてまいります。お客様のまたのお越しを心よりお待ち申し上げております。

8/10 Good

たいよう

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from フロント on Oct 31, 2023
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。お客様に快適にお過ごしいただけますようサービス向上に努めてまいります。またのお越しを心よりお待ち致しております。

10/10 Excellent

KOBAYASHI

Stayed 2 nights in Sep 2023
Response from フロント on Oct 1, 2023
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。今後ともお客様に快適にお過ごしいただけますようサービス向上に努めてまいります。またのお越しを心よりお待ち申し上げております。

4/10 Poor

Kuniko

Liked: Staff & service
Disliked: Cleanliness
湯船に浸かった際に、目線に入る 洗面台の下、湯船の周りのゴムパッキンにもカビなのか？！が黒ずみがとても気になり 気分の良いものではありませんでした。 女性目線だと、そういうところは気になるものですし 湯船に浸かるのが習慣の人もいると思いますので その辺りの清掃も心がけてほしいなと思いました。利便性はとても良いので、多少の雨でも気にならずに駅にはたどり着きます。
Stayed 1 night in Sep 2023
Response from フロント　スタッフ on Sep 27, 2023
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。清掃の件でご迷惑・ご不快の念をお掛け致しました事深くお詫び申し上げます。誠に申し訳ございません。早急に点検し、改善に努めてまいります。貴重なご意見有難うございました。

6/10 Okay

ひとみ

最安ホテルだけあって、泊まってる人の質が低い感じがしました フロントで怒鳴りつけてる人や、部屋の中で口論してる人がいて、あまり落ち着けませんでした
Stayed 3 nights in Sep 2023
Response from フロントスタッフ on Sep 25, 2023
この度は、柏プラザホテル本館をご利用頂きまして誠に有難うございます。またお忙しい中ご投稿いただき重ねてお礼申し上げます。またのお越しをお待ちしております

6/10 Okay

ひかり

ホテル周辺にお店があるのでとても楽です。
Stayed 2 nights in Sep 2023
Response from 柏プラザホテル　フロント　 on Sep 18, 2023
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。今後ともお客様に快適にお過ごしいただけますようサービス向上に努めてまいります。またのお越しを心よりお待ち致しております。

10/10 Excellent

HARA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
親切で助かりました。また利用したいです。
Stayed 1 night in Aug 2023
Response from フロント on Sep 2, 2023
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。今後ともお客様に快適にお過ごしいただけますようサービス向上に努めてまいります。またのお越しを心よりお待ち致しております。

6/10 Okay

ito

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from フロント　スタッフ on Aug 16, 2023
この度は柏プラザホテルをご利用頂きまして誠に有難うございます。今後もお客様に快適にお過ごしいただけます様従業員一同サービスの向上に努めてまいります。またのご利用をお待ち申し上げております。