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"Excellent customer service at this hotel! Staff was super friendly and helpful with answering all our questions as being first time visitors in Japan. Hotel was very close to a subway stop as well"

"All our pre-arrival requests were met. Staff readily available.."

"They had a laundry service and the staff was awesome"

"Absolutely loved this property! It’s a very unique experience with the hot springs and how you are able to walk around the hotel without shoes. The atmosphere of the hotel was also very relaxing and the rooms were very quiet. They have many amenities for guests such as massage chairs, coffee machine, and yakult/ice cream after hot spring baths. I recommend getting the additional breakfast buffet. They have such a variety of foods and even freshly fried tempura! I honestly didn’t even have to eat lunch during the day with how full I was from breakfast, haha. I will say, some of the amenities get really crowded towards the evening. Which is to be expected (especially traveling in the springtime), but it disappointed me a little. Felt like I had to fight to get a chance on the massage chairs or use the free washing machines. But it can’t be helped. It is a very popular hotel with foreign visitors. If you’re a bit more shy about the hot springs, I recommend waking up around 5 AM for a bath. Barely anyone there and it helps wake you up. Overall, I enjoyed this experience! If you’re ok with a bit busier of a hotel, then I definitely recommend. "

"Great location across the street from train station. Breakfast Buffett was great. Staff was very helpful."

"They take care the customers and provide the best service."

"This is a fantastic location. The hotel is quite nice. The fitness center is reasonably well-equipped for 2-3 people to use at one time, and is free to use between midnight and 5AM. The buffet is fantastic. The location is a short walk from Umeda Station. There are tons of restaurants in close proximity. I don't have anything bad to say about this hotel. I really enjoyed my stay! "

"This nice hotel is at terminal 3 departing area. Super convenient for check-in. Room is quiet and clean, and has all the comfort of stopping overnight. Service is attentive and efficient."

"The area is convenient to lots of places around Yokohama. They also have family mart in the hotel, and also just outside the hotel to buy bunch of necessities and foods. The room is so clean and comfortable to sleep. The view from where I stayed was magnificent!"