Executive Suite | Egyptian cotton sheets, down comforters, pillowtop beds, minibar
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Reviews of De Syloia Hotel

4 out of 5
De Syloia Hotel
17A Tran Hung Dao Street, Hoan Kiem District, Hanoi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 55 out of 90 reviews" "
Rating 8 - Good. 31 out of 90 reviews" "
Rating 6 - Okay. 2 out of 90 reviews" "
Rating 4 - Poor. 2 out of 90 reviews" "
Rating 2 - Terrible. 0 out of 90 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

vy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

vy

Stayed 1 night in May 2024

8/10 Good

Imogen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

donovan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was great, restaurant was fantastic
Stayed 2 nights in Nov 2023
Response from Thùy Linh on Nov 6, 2023
Thank you, Mr. Donovan for staying with us during your trip to Hanoi.We are delighted to hear your feedback about our accommodation and happy you enjoyed your stay with us.We look forward to welcoming you back to our hotel soon.Kind regards,

10/10 Excellent

to-lan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like
Stayed 1 night in Jul 2023
Response from Thu Nguyen on Sep 1, 2023
Dear To-Lan,Thank you for staying at the De Syloia Hotel.We look forward to welcoming you back in the near future.Best regards,

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem
Really lovely small hotel. The room is small but well laid out and tastefully decorated. Fantastic location. Breakfast is also very good.
Stayed 2 nights in Dec 2022
Response from Thu Nguyen on Dec 26, 2022
Thank you for your stay with us and lovely comments herewith.We strive to go above and beyond to ensure our guests have a memorable experience.We look forward to welcoming you to De Syloia again soon for another trip.Kind regards,

10/10 Excellent

marcus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first visit since the renovation which is a significant and elegant facelift for the rooms. Convenient for old town and business area cornerstone building. Great staff.
Response from May on Dec 19, 2022
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Ivan fourre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Ms. Thu - Director of Sales on Oct 17, 2022
Dear Ivan Fourre Roger,Thank you very much for choosing to stay at De Syloia Hotel. The sounds is great to hear that you enjoyed your stay with us.We are very pleased to welcome you back on your next visit to Hanoi.

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service
allocated room was probably the worst at the hotel despite having stayed at the hotel 20+ times.
Stayed 1 night in Apr 2019
Response from Hoa - sales Manager on Apr 30, 2019
Dear sir Warmest from De Syloia Hotel. We are very sorry to hear that. You stayed in our high season and we were fully booked some days. If you don't like your room you can ask our receptionist to change to another room or please note number room you don't want to stay in your booking so we will never keep that room for you on your next stay. So sorry again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Hoa - sales Manager on Dec 23, 2018
Dear Sir, We are very grateful that you chose De Syloia Hotel for your stay in the Beautiful Hanoi City. Thank you for your rate. The happiness and the comfort of our guests is our 1st priority. We will be very pleased to welcome you again and again for your next visits in Hanoi.

8/10 Good

Verified traveler

Value for money, good restaurants around
It was good, near to business area, plenty of good food options around.
Stayed 4 nights in Aug 2018
Response from Hoa - sales Manager on Sep 3, 2018
Dear Sir, We are very grateful that you chose De Syloia Hotel for your stay in the Beautiful Hanoi City. Thank you for your comments. The happiness and the comfort of our guests is our 1st priority. We will be very pleased to welcome you again and again for your next visits in Hanoi. Yours sincerely,

8/10 Good

Trevor, Singapore

Feedback On Hotel
Their customer service is excellent! Front desk and housekeeping. However, the aircon compressor kick-in too early in the morning (4am). It is very loud and it disrupted my sleep. Also, most of the gym equipments have broken down - bike seat cannot be adjusted, threadmill options cannot be selected and it stopped working after every 30 seconds. Besides, the gym is located just below the roof, hot like oven in the afternoon. Safety wise, there is no clear indication of fire escape route along the corridors or lift lobby. Obstacles like mattresses, etc are placed along the staircases between 4-8 floors, making walking difficult and it is definitely a fire safety violation.
Stayed 4 nights in Aug 2018
Response from Hoa - sales Manager on Sep 3, 2018
Dear Mr. Trevor, We are very grateful that you chose De Syloia Hotel for your stay in the Beautiful Hanoi City. Thank you for your comments. We will fix again our gym equipments. We will be very pleased to welcome you again and again for your next visits in Hanoi. Yours sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay, with helpful and attentive staff. Good food.
Stayed 2 nights in May 2018
Response from Hoa - sales Manager on May 19, 2018
Dear Sir, We are very grateful that you chose De Syloia Hotel for your stay in the Beautiful Hanoi City. Thank you for your comments. The happiness and the comfort of our guests is our 1st priority. We will be very pleased to welcome you again and again for your next visits in Hanoi. Yours sincerely,

8/10 Good

Andrea, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short stay
This hotel provided us with a nice room that was comfortable, quiet and had everything we needed. The bed was comfy. The breakfast was nice, good variety to choose from.
Stayed 1 night in Apr 2018
Response from Hoa - sales Manager on Apr 28, 2018
Dear Andrea, Thank you very much for choosing De Syloia Hotel, I am very glad that you enjoyed your stay with us. We try our best for our guests could feel at home far from home and we will be very pleased to welcome you anytime you will visit the beautiful Hanoi City. Yours sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel in French Quarter
Large comfortable rooms, friendly staff. Some rooms still smoking so make sure you specify preference.
Stayed 3 nights in Apr 2018
Response from Hoa - sales Manager on Apr 23, 2018
Dear Mr. Michael Warmly greeting from De Syloia Hanoi Hotel! On behalf of De Syloia Hotel Team, We thank you very much to stay with us, your comment will be the good chance for us to improve and maintain all the service for our customers continuously and encourage our team to bring guest experience also. Once again, thank you very much to give us the chance to be of service to you and we wish to welcome you back Hanoi

10/10 Excellent

Maksym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely would stay there again
Overall I has a great stay in the De Syloia Hotel. Spacious and clean room and welcome drink is a nice touch. Room service is good, but it can be improved. Breakfast is very good, but taste varies from one day to another. Definitely would stay there again.
Response from Hoa - sales Manager on Apr 18, 2018
Dear Mr. Maksym Warmly greeting from De Syloia Hanoi Hotel! On behalf of De Syloia Hotel Team, We thank you very much to stay with us, your comment of our service will be the good chance for us to improve and maintain all the service for our customers continuously and encourage our team to bring guest experience also. Once again, thank you very much to give us the chance to be of service to you and we wish to welcome you back Hanoi.

10/10 Excellent

Kuan Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Dear Mr. Kuan Yin We are very grateful that you chose De Syloia Hotel for your stay in the Beautiful Hanoi City. Thank you for your response for our Team and our service. The happiness and the comfort of our guests is our 1st priority. We will be very pleased to welcome you again and again for your next visits in Hanoi.

8/10 Good

Ai Ling

Liked: Cleanliness, property conditions & facilities, room comfort
A bit far from the vibrant Old Quarters.
Stayed 1 night in Nov 2017
Dear Ms. Ai Ling We are very grateful that you chose De Syloia Hotel for your stay in the Beautiful Hanoi City. We look forward to welcoming you back in the near future. Best Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and excellent staff
Small but cozy vintage boutique hotel. Not the luxurious type but definitely great for business or leisure. Hotel staff was very nice and super helpful, restaurant in house was marvellous as well. Definitely come back when I visit Hanoi again. The only catch was the lift, a little too slow so sometimes you wait an extra few minutes but nothing serious.
Stayed 2 nights in Aug 2017
Response from Nguyen Oanh - Sales department on Sep 4, 2017
Dear Anonymous, Warmest greeting from De Syloia hotel We would like to thank you for staying with us. we was very happy to receive really good feedback for our staff and service. I will pass your feedback to all our staff. About the lift, we truly apologize for any inconvenience occurred to you. We took note and have maintenance in near future we hope to welcome you back to our hotel in nearest day Thank you

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Dear Sir, We are very grateful that you chose De syloia Hotel for your stay in the Beautiful Hanoi City. The happiness and the comfort of our guests is our 1st priority. We will be very please to welcome you again and again for your next visits in Hanoi. Sincerely Yours,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanoi's hidden gem. p
Very friendly, helpful and efficient staff with excellent breakfast choices greatly added to the charm and comfort of this beautiful boutique hotel.
Stayed 3 nights in Jul 2017
Dear John, Warmest greeting from De Syloia hotel Thank you very much for staying with us and good feedback for our service Our team join me in thank you and hope to be served you at our hotel many time in future Thank you

10/10 Excellent

Aki, Japan

Liked: Cleanliness, staff & service, room comfort
Restaurant "Cay Cau" is one of the best!
Room is cleaned and spacious. Staffs are kind. In addition the Vietnamese food restaurant "Cay Cau" is one of the best restaurants in Hanoi. It is not so expensive but the taste is very good. I recommend "pomelo salad" "soft shell crab" "salty chicken" "pho ga".
Pomelo salad
Soft shell crab
Pho ga （chicken）
Dan bau
Response from Nguyen Oanh - Sales department on Jul 27, 2016
Dear my valued Customer, On behalf of the hotel management, we would like to thank you very much for interesting and choosing our services. We wish you always health and success We hope to have more chance of being served you in near future

10/10 Excellent

Susan, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
French style but with Vietnamese hospitality.
Staff very helpful. Located slightly away from old quarter area but therefore quieter. Room on 5th floor and so views were excellent. Overall would certainly recommend to anyone.
Response from Nguyen Oanh - Sales department on Jul 30, 2016
Dear Susan, Thank you very much for staying with us. Thank you for best words for our staffs and our service. We always promote service and hope to be served you and your friends at our hotel many time. Best regards

10/10 Excellent

Lenny , Gainesville, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Multiple stays
This is the third time I've stayed at the Dysloia Hotel and, each time, the quality and service has been excellent. The staff is very helpful, the room is quite clean and modern plus the breakfast is well done. The hotel definitely meets my needs.

8/10 Good

Johnny, Canberra Australia

Liked: Cleanliness, staff & service, room comfort
A great little hotel
A great little hotel in the centre of the old quarter. A great restaurant across the road.

8/10 Good

Cassiar

Liked: Staff & service, property conditions & facilities, room comfort
We spent 3 nights at the De Syloia February 4-6. The hotel is located in what appeared to be the foreign embassy area and is a few blocks from the Old Quarter although taxi fares a very reasonable if you want to see other parts of Hanoi. Breakfast was provided daily and was quite satisfactory. The rooms (2 couples) that we had were quite large by Asian standards and were equipped with flat TV, safe, and fridge. We were allowed complimentary snacks (chips, cookies, beverages) but I had do not know if this was standard practice or simply a ``special.`` My only complaint is that the shower needed a good cleaning as there was mold in the corners of the shower. In conclusion, a reasonable hotel for a very reasonable price.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hideta

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a bautiful and cozy hotel. Very comfortable and at home. The location was aso, very convenient to go any where.
Stayed 6 nights in May 2024

10/10 Excellent

jean-stephane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lieu formidable au cœur d’Hanoï
Excellent accueil, chambres spacieuses et confortable. Petit déjeuner à la hauteur du lieu. La directrice de l’hôtel (danoise) a toujours le mot sympathique, et son équipe a rendu mon séjour vraiment très agréable.
Stayed 1 night in Nov 2023
Response from Thùy Linh on Jan 5, 2024
Dear Mr. Stephane,We would like to thank you for choosing to stay with De Syloia Hotel during your recent visit and for sharing your appreciation with us.We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff especially about our GM are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon.With warmest regards

10/10 Excellent

Terauchi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は広くて清潔でした。 ウェルカムフルーツも毎日置いてくれてました。お腹がいっぱいで食べれなかったけど、気分はすごく良かったです。お水も毎日無料で2本ずつ置いてくれてました。ファンが少しうるさかったのが気になりましたが、それ以外はスタッフの皆さんもすごく親切だったし、朝食もすごく良かったので、もしまたハノイに行くことがあれば利用したいですし、行く人がいればオススメしたいです。
Stayed 4 nights in Nov 2023
Response from Thùy Linh on Jan 5, 2024
Dear Mr. Terauchi,We would like to thank you for choosing to stay with De Syloia Hotel during your recent visit and for sharing your appreciation with us.We are delighted to learn that you had an excellent stay with us and particularly value our hotel. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon.With warmest regards,Thuy Linh.

10/10 Excellent

Luca

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favourite hotel in Hanoi. A little pearl. I been in De Syloia Hotel several times already and I feel like at home
Stayed 4 nights in Aug 2023
Response from Thu Nguyen on Sep 1, 2023
Dear Luca,Thank you for choosing to stay at the De Syloia Hotel and taking time to share your experience with us.We are delighted that we could ensure a memorable stay during your visit.We look forward to welcoming you back home.Warm regards,

10/10 Excellent

Masao

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔で、バルコニーもあり、リーズナブルな価格で快適な宿泊でした。
Stayed 2 nights in Feb 2023
Response from Thu Nguyen on Feb 23, 2023
Thank you Mr. Masao for staying with us during your trip to Hanoi.We are delighted to hear your feedback about our accommodation and happy you enjoyed your stay with us.We look forward to welcoming you back to our hotel soon.Kind regards,

10/10 Excellent

SUNUK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Thu Nguyen on Dec 2, 2022
Dear SunukThank you very much for choosing to stay at De Syloia Hotel. We are very pleased to welcome you back for your next visit in Hanoi.Kind regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, amenities
いつも泊まりますが、安心して過ごせます。
Stayed 1 night in Aug 2019
Response from Sales Manager on Aug 12, 2019
Dear Sir, We are very grateful that you chose De Syloia Hotel for your stay in the Beautiful Hanoi City. Thank you for your comments. The happiness and the comfort of our guests is our 1st priority. We will be very pleased to welcome you again and again for your next visits in Hanoi.

8/10 Good

taizo

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋の広さも十分にあり、各設備にも満足しています。
Stayed 1 night in Mar 2019
Response from Hoa - sales Manager on May 16, 2019
Dear Mr. Taizo, Thank you very much for choosing De Syloia Hotel, I am very glad that you enjoyed your stay with us. We try our best for our guests could feel at home far from home and we will be very pleased to welcome you anytime you will visit the beautiful Hanoi City. Yours sincerely, 大蔵様、 De Syloia Hotelを選択していただきありがとうございます、私たちはあなたが私たちと一緒にあなたの滞在を楽しんだことを非常にうれしく思います。 私達は私達のゲストが自宅から遠く離れた自宅で感じることができるように最善を尽くします、そして私たちはあなたが美しいハノイ市を訪問する時はいつでもあなたを歓迎することを非常に嬉しく思います。 敬具、

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Hoa - sales Manager on May 13, 2019
Dear Sir, Thank you very much for choosing De Syloia Hotel, I am very glad that you enjoyed your stay with us. We try our best for our guests could feel at home far from home and we will be very pleased to welcome you anytime you will visit the beautiful Hanoi City. Yours sincerely,

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2019
Response from Hoa - sales Manager on May 3, 2019
Dear Sir, We are very grateful that you chose De Syloia Hotel for your stay in the Beautiful Hanoi City. We will be very pleased to welcome you again and again for your next visits in Hanoi. Yours sincerely,

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good restaurant in the hotel
Stayed 1 night in Jan 2019
Response from Hoa - sales Manager on Apr 8, 2019
Dear Sir, We are very grateful that you chose De Syloia Hotel for your stay in the Beautiful Hanoi City. Thank you for your comments. The happiness and the comfort of our guests is our 1st priority. We will be very pleased to welcome you again and again for your next visits in Hanoi. Yours sincerely

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
必要な物資は最低限揃っていて快適
Stayed 3 nights in Mar 2019
Response from Hoa - sales Manager on Mar 11, 2019
Dear Sir, We are very grateful that you chose De Syloia Hotel for your stay in the Beautiful Hanoi City. Thank you for your comments. We will be very pleased to welcome you again and again for your next visits in Hanoi.

10/10 Excellent

徹

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
おすすめホテル
スタッフは皆フレンドリーです。 サポートを率先してすばやくやってくれます。 毎日果物も届けてくれます。 部屋の清掃も完璧です。 それなのにこんなに安い！
Stayed 4 nights in Jan 2019
Response from Hoa - sales Manager on Feb 2, 2019
Dear Sir, We are very grateful that you chose De Syloia Hotel for your stay in the Beautiful Hanoi City. Thank you for your comments. The happiness and the comfort of our guests is our 1st priority. We will be very pleased to welcome you again and again for your next visits in Hanoi. Yours sincerely,

4/10 Poor

Kang min

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018
Response from Hoa - sales Manager on Jan 16, 2019
Dear Mr.Kang Min, Greetings from De Syloia Hanoi! Thank you for staying with us on your recent visit to Hanoi. It is with regret to hear that your recent stay did not entirely live up to your expectations and thank you for bringing your comments to our attention. We greatly appreciate your feedback. Could you send us details of problem so that we can improve our service? Thanks again for choosing our hotel. We look forward to welcoming you back in the near future. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
주변에 맛집이 많음. 호텔이 쾌적하고, 좋아요. 일단 호암끼엠호수와는 걸어서 15분 거리정도 이지만, 그것빼곤 만족스럽습니다. 호텔상태가 너무 좋습니다.
Stayed 1 night in Dec 2018
Response from Hoa - sales Manager on Jan 10, 2019
Dear Sir, Thank you very much for choosing De Syloia Hotel, I am very glad that you enjoyed your stay with us. We try our best for our guests could feel at home far from home and we will be very pleased to welcome you anytime you will visit the beautiful Hanoi City. Yours sincerely,

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
従業員達が非常に親切。部屋も風呂も広くて快適。
Stayed 3 nights in Dec 2018
Response from Hoa - sales Manager on Dec 10, 2018
拝啓、 美しいハノイ市での滞在のためにDe Syloia Hotelを選んだことにとても感謝しています。 コメントしてくださってありがとうございます。お客様の幸福と快適さが私たちの最優先事項です。 ハノイでの次回の訪問のために何度も何度もお迎えいたします。 Dear Sir, We are very grateful that you chose De Syloia Hotel for your stay in the Beautiful Hanoi City. Thank you for your comments. The happiness and the comfort of our guests is our 1st priority. We will be very pleased to welcome you again and again for your next visits in Hanoi.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2018
Response from Hoa - sales Manager on Nov 6, 2018
Dear Sir, We are very grateful that you chose De Syloia Hotel for your stay in the Beautiful Hanoi City. Thank you for your review. The happiness and the comfort of our guests is our 1st priority. We will be very pleased to welcome you again and again for your next visits in Hanoi. Yours sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt hotel
Godt hotel med stort værelse. Venlig betjening. Værelse væk fra gaden var uden gadestøj.
Stayed 4 nights in Oct 2018
Response from Hoa - sales Manager on Oct 29, 2018
Dear Sir, We are very grateful that you chose De Syloia Hotel for your stay in the Beautiful Hanoi City. Thank you for your comments. The happiness and the comfort of our guests is our 1st priority. We will be very pleased to welcome you again and again for your next visits in Hanoi. Yours sincerely, Kære hr, Vi er meget taknemmelige for at du valgte De Syloia Hotel til dit ophold i den smukke Hanoi by. Tak for dine kommentarer. Glæden og komforten hos vores gæster er vores første prioritet. Vi vil være meget glade for at byde dig velkommen igen og igen til dine næste besøg i Hanoi. Venlig hilsen,

6/10 Okay

Hun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from Hoa - sales Manager on Sep 26, 2018
Dear Sir, Thank you very much for choosing De Syloia Hotel. We try our best for our guests could feel at home far from home and we will be very pleased to welcome you anytime you will visit the beautiful Hanoi City. Yours sincerely,

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
仕事で2泊しました。今回は何故かWiFiがつながらない時間が多く、困ってしまった。ホテルの人に相談しても何度か切れてしまった。
Stayed 2 nights in Sep 2018
Response from Hoa - sales Manager on Sep 19, 2018
Dear sir. Thank you for staying with us on your recent visit to Hanoi. It is with regret to hear that your recent stay did not entirely live up to your expectations about our wifi and thank you for bringing your comments to our attention. We greatly appreciate your feedback and we fixed it immediatly. Thanks again for choosing our hotel. We look forward to welcoming you back in the near future. Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격대 정도의 만족도, 옆 힐튼 가든의 절반정도 가격이나 만족도는 70-80 % 에 육박하는듯주변은더럽고, 딱히 먹을곳은 없지만, 호텔은 전반적으로 깨끗. 조식이 가격대에 비해서 부실하고 메뉴가 잘바뀌지 않아 6일정도 먹으니 질림. 하지만 쌀국수와 에그 오믈렛을 (요청하면) 매번 구워줌
Stayed 3 nights in Jul 2018
Response from Hoa - sales Manager on Sep 3, 2018
근계, 우리는 아름다운 하노이시에 머무시는 동안 De Syloia Hotel을 선택하신 것을 매우 감사드립니다. 의견을 주셔서 감사합니다. 아침 식사 메뉴로 다시 일할 것입니다. 우리는 하노이에서의 다음 번 방문을 위해 당신을 다시 환영 할 것을 대단히 기뻐할 것입니다. 진심으로 당신, Dear Sir, We are very grateful that you chose De Syloia Hotel for your stay in the Beautiful Hanoi City. Thank you for your comments. We will work again with our breakfast menu. We will be very pleased to welcome you again and again for your next visits in Hanoi. Yours sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격 대비 성능이 좋습니다
지난번 출장 시 처음 숙박했는데 맘에 들어 이번 출장에도 숙박하였습니다. 저번 출장 시 보다 방이 좁아 졌는데 알고 보니 그 때 업그레이드 해준 거였네요, 그럼에도 불구하고 가격 대비 방이 넓은 편이라고 생각됩니다. 깔끔하고 조식도 괜찮은 편이라 다음 출장 시에도 다시 찾을 것 같습니다.
Stayed 3 nights in Jul 2018
Response from Hoa - sales Manager on Aug 20, 2018
Dear Sir, We are very grateful that you chose De Syloia Hotel for your stay in the Beautiful Hanoi City. Thank you for your comments. The happiness and the comfort of our guests is our 1st priority. We will be very pleased to welcome you again and again for your next visits in Hanoi. Yours sincerely,