Hi Dennis,Thank you for your positive feedback! We're delighted you enjoyed our friendly staff and clean rooms. We look forward to welcoming you back for another great stay.-The Staff at Holiday Inn Grand Rapids Downtown

Hi Lauri,Thank you for your feedback and for rating us 8 out of 10. We're glad to hear that you enjoyed your stay overall. We take note of your comment about the mattresses and will certainly consider it as we continually strive to improve our guest experience. Your comfort is our priority. Thanks again for choosing to stay with us.-The Staff at Holiday Inn Grand Rapids Downtown

Hi Julia,We're thrilled to hear that you had a perfect experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your review.-The Staff at Holiday Inn Grand Rapids Downtown

Hi Lynnette,Thank you for taking the time to leave a 5-star review! We're delighted to hear you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're thrilled we could meet your expectations. We hope to welcome you back for another wonderful stay in the future!-The Staff at Holiday Inn Grand Rapids Downtown

Hi Jarra,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be great and enjoyed our convenient location. We apologize for any inconvenience regarding the inability to order a beer with lunch. Your comments are valuable to us, and we will review our staffing and service procedures to ensure a more seamless experience for our guests in the future. We hope to have the opportunity to welcome you back for an even better experience soon!-The Staff at Holiday Inn Grand Rapids Downtown

We appreciate your feedback regarding your recent stay. While we're glad you found our hotel in a safe and convenient location, clean, comfortable, and updated, we apologize for any inconvenience caused by highway noise and light coming through the room door. Your comments are valuable to us, and we will look into ways to address these issues to enhance the overall experience for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.-The Staff at Holiday Inn Grand Rapids

Thank you for your excellent review! We're thrilled to hear that you had a fantastic experience during your stay with us. It's great to know that you found our staff excellent and enjoyed the convenience of having the restaurant at the hotel. We're delighted that the breakfast exceeded your expectations and that you appreciated the complimentary kid's meal voucher for dinner. Additionally, we're glad you found the hotel clean, the pool enjoyable (despite the temperature), and the beds comfortable. We can't wait to welcome you back for another stay!-The Staff at Holiday Inn Grand Rapids

Hi Alisar, We're delighted you found our on-site restaurant convenient during your stay! Providing amenities like this is part of our commitment to ensuring guests have a comfortable and convenient experience. Thank you for choosing our hotel, and we hope to welcome you back soon!-The Staff at Holiday Inn Grand Rapids Downtown

Hi Michelle,We're delighted to know you had a five-star experience at our hotel! Thank you for sharing your positive feedback. We hope to have the pleasure of hosting you again in the future!-The Staff at Holiday Inn Grand Rapids Downtown

Hi Cori, thank you for your kind words! We're thrilled to hear that you found our staff to be very friendly and accommodating. Providing exceptional service is our top priority, and we're delighted that you had such a positive experience with us. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back again soon!- The Staff at Holiday Inn Grand Rapids Downtown

Hi Dianne, Thank you for your 5-star review! We're delighted you had a positive experience during your stay with us. Your satisfaction is our top priority. We look forward to welcoming you back for another fantastic stay in the future!- The Staff at Holiday Inn Grand Rapids Downtown

Hi Beth,We appreciate your 5-star rating! Thank you for choosing our hotel, and we hope to see you again soon.-The Staff at Holiday Inn Grand Rapids Downtown

We're delighted to hear you had a great experience with us! Thank you for your kind words about our clean, modern rooms and friendly staff. We're thrilled you found our location convenient and enjoyed our shuttle service. We look forward to welcoming you back for another wonderful stay!-The Staff at Holiday Inn Grand Rapids Downtown

We're thrilled you enjoyed your stay during the MACUL conference. It's great to know that our staff, breakfast, and dinner met your expectations. Your positive feedback about the breakfast voucher add-on is much appreciated. Thank you for choosing us!-The Staff at Holiday Inn Grand Rapids Downtown

Sounds like you had the perfect location for your stay, Penny! Being within walking distance of everything is always a plus, allowing you to explore and enjoy your surroundings without any hassle. It's great to hear that you had such convenience during your time there.- The Staff at Holiday Inn Grand Rapids Downtown

We're thrilled you enjoyed your stay and found our location convenient for your concert visit. It's great to know that our parking and breakfast options added value to your experience. We appreciate your feedback on our clean rooms and look forward to welcoming you back for your third visit!-The Staff at Holiday Inn Grand Rapids Downtown

We're glad to hear that you found our hotel clean and comfortable! Thank you for recommending us to others. We appreciate your feedback and hope to welcome you back for another pleasant stay.-The Staff at Holiday Inn Grand Rapids Downtown

Thank you for your 5-star rating! We're thrilled you enjoyed your stay with us. We appreciate your positive feedback and hope to welcome you back soon!-The Staff at Holiday Inn Grand Rapids

Hi Mitch! Thank you for highlighting our convenient proximity to the university and downtown amenities.-The Staff at Holiday Inn Grand Rapids

Hi Jess,We're thrilled you had a positive experience and appreciate your perfect rating. Your feedback is valuable to us. Thank you for taking the time to share your experience.-The Staff at Holiday Inn Grand Rapids Downtown

Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our location convenient. It's lovely that our staff provided helpful service despite the busy weekend. We appreciate your recommendation and hope to welcome you back soon!

We're thrilled you found our hotel precisely what you were looking for, especially regarding accessibility for first-time guests. Your positive feedback is greatly appreciated. Thank you for choosing us!

Glad to hear you found your experience top-notch, Amy! We aim to provide exceptional service and look forward to welcoming you back.The Staff at Holiday Inn - Grand Rapids Downtown

We're thrilled to see your 5-star rating. Thank you for your support!

Hi Ketrina! We're thrilled you enjoyed your second stay with us and found our shuttle service convenient. We look forward to welcoming you back for your third visit. Thank you for your positive feedback!

Thank you for your rating. We're happy you're having a positive experience here, Micah!

Hi Joe, We're thrilled you had a great stay! Your positive feedback is much appreciated. We look forward to serving you again in the future.

Thank you for sharing your feedback, Eva! We're thrilled to hear that you found our hotel clean and well-organized. Our top priority is providing a comfortable and welcoming environment for our guests, and we're delighted that we met your expectations. Please let us know if you need anything else during your stay or have any further comments. We appreciate your patronage and look forward to welcoming you back in the future!

Hi Dena, thank you for sharing! We are happy that you enjoyed your stay and found our location convenient. It's great to know our staff made a positive impression and that you appreciated the cleanliness of our grounds and room. We look forward to welcoming you back in the future!

Hi John, we are happy that you appreciated our friendly staff and clean facilities. It's great to know that our location was convenient for your needs. Thank you for your positive feedback, and we look forward to welcoming you back in the future.

You're welcome! We're thrilled you enjoyed our friendly staff. Looking forward to seeing you again soon!

Your 5-star rating is so appreciated, Carrie! Please let us know if there's ever anything we can assist you with.

We're thrilled to learn about your 5-star experience, Chelsea! Your satisfaction is paramount to us, and we eagerly anticipate your return.The Staff at Holiday Inn - Grand Rapids Downtown

Your 5-star rating is so appreciated, Kathleen! Please let us know if there's ever anything we can assist you with.

Thank you for your 5-star rating, Mathew. We're here to serve our community and appreciate your recognition.

Thank you for your review, Andrea. We're happy that you're enjoying your time here and appreciate your 5-star rating!

Thank you for your review! We are so happy you have had a positive experience at Grand Rapids Downtown! We hope you continue to enjoy our community and everything it offers.

Thank you for your feedback, Gary! We are glad you found everything spotless during your stay and that our desk staff was friendly. While we aim to provide our guests with a comfortable and welcoming environment, we appreciate your comments and will continue to strive for excellence. Please let us know if there's anything else we can do to enhance your experience in the future. We value your patronage and hope to welcome you back soon!

Kendra, we'd love to hear more about your experience. Please feel free to contact us when you have a moment and thank you for your feedback.

What an excellent review to read! It's fantastic that you enjoyed the onsite breakfast and took advantage of the shuttle service. We're glad Kyle provided friendly and helpful service during your stay. We look forward to welcoming you back for another enjoyable stay in the future! Please don't hesitate to reach out if you need anything during your next visit. Thank you for choosing to stay with us again!

Hi, Jamie! We're delighted you had an easy check-in experience, enjoyed your room, and found plenty of free parking. It's great that our hotel's location allowed easy access to nearby attractions. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We appreciate your kind words and hope to welcome you back again soon!

Thank you for bringing this to our attention. We sincerely apologize for the unacceptable experience you had with our restaurant staff. It's disheartening to hear about the lack of courtesy and efficiency you encountered during your visit. Please rest assured that we take your feedback seriously and will address this issue with our restaurant team to ensure that such incidents do not recur in the future. Your satisfaction is important to us, and we hope to have the opportunity to restore your faith in our establishment. If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you for bringing this matter to our attention.

Thank you for your review, William. We're happy that you're enjoying your time here and appreciate your 5-star rating!

We appreciate you rating us. We're glad you had a great experience, and we look forward to continuing to exceed your expectations!

Thank you for sharing that information, Caleb! Having a parking lot can certainly add convenience and ease to your experience. We're here to ensure you have a comfortable and enjoyable stay!

Thank you for the 5-star review, Kathryn! We are so happy to hear that you have had a positive experience.

Hi Donald, thank you so much for your review! We love seeing ratings like yours and appreciate you taking the time to leave us this feedback.

Hi, Valerie! We're disappointed about your experience during your stay. It sounds like several issues impacted your comfort and safety. We apologize for the discomfort you encountered with the beds, the malfunctioning heater, the broken phone, and the disruptive individuals in the hotel. Additionally, we regret that your experience at breakfast did not meet your expectations regarding quality and value. Your feedback is valuable to us, and we will address these issues with our team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to exceed your expectations in the future. If you have any further concerns or if there's anything we can do to make it right, please don't hesitate to reach out.

We appreciate you rating us, Zach. We're happy you're having a positive experience at Grand Rapids Downtown!