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Reviews of Best Western Plus Grand Island Inn & Suites

2.5 out of 5
Best Western Plus Grand Island Inn & Suites
2707 S Locust Street, Grand Island, NE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 485 out of 774 reviews" "
Rating 8 - Good. 210 out of 774 reviews" "
Rating 6 - Okay. 43 out of 774 reviews" "
Rating 4 - Poor. 18 out of 774 reviews" "
Rating 2 - Terrible. 18 out of 774 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good mattress. Friendly staff.
Stayed 1 night in May 2024
Response from Management on May 28, 2024
Thank you

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from Management on May 28, 2024
thank you

10/10 Excellent

Sandee

Liked: Cleanliness, staff & service, property conditions & facilities
Best.
Stayed 1 night in May 2024
Response from Management on May 28, 2024
Thank you

8/10 Good

Ashley

Liked: Cleanliness, staff & service
It’s an ok place to stay.
Stayed 1 night in Feb 2024
Response from Management on May 28, 2024
Thank you

10/10 Excellent

Mingxiang

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay a nigjt
Stayed 1 night in May 2024
Response from Management on May 22, 2024
Thank you

2/10 Terrible

D Jay

Disliked: Staff & service
Insulted by Staff
Stayed 1 night in May 2024
Response from Management on May 21, 2024
Thank you,

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on May 6, 2024
Thank you

10/10 Excellent

Ronald, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Nice breakfast
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thank you

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!! Very clean. Quiet!! Breakfast was good!! Thank you!
Stayed 1 night in Apr 2024
Response from Management on Apr 13, 2024
Thank you

4/10 Poor

Ronald, Bemidji

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
the place was very clean, the bed was really worn down, hole in the middle, my wife has a bad back and it made it worse. Mattress was worn out badly.
Stayed 1 night in Mar 2024
Response from Management on Apr 13, 2024
Thank you

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, amenities
We liked the fresh new appearance . well taken care of.
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Thank you

10/10 Excellent

Marcie

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I would suggest is a warmer weight blanket or supplying extra blankets. A sheet and light blanket doesn’t cut it in the winter.
Stayed 1 night in Mar 2024
Response from Management on Mar 27, 2024
Thank you

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Karla on Mar 26, 2024
Thank you

10/10 Excellent

Gail, Camdenton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with room esthetics, cleanliness and comfort. Very comfortable beds and pillows
Stayed 1 night in Mar 2024
Response from Management on Mar 23, 2024
Thank you

8/10 Good

Roberta

Stayed 1 night in Mar 2024
Response from Management on Apr 23, 2024
Thank you

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 20, 2024
Thank you

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and breakfast exceptional
Stayed 1 night in Mar 2024
Response from Management on Mar 17, 2024
Thank you

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Feb 28, 2024
Thank you

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on Feb 28, 2024
Thank you

6/10 Okay

Catherine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Thank you

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay during competition time!
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Thank you

10/10 Excellent

Cecelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and appealing, staff was very helpful. Had a wonderful breakfast too!
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Thank you

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Thank you

10/10 Excellent

Monica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
thank you

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Thank you

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jan 2024
Response from Management on Feb 19, 2024
Thank you

10/10 Excellent

SANDRA, Rockford

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Management on Feb 19, 2024
Thank you

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on Jan 30, 2024
Thank you

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on Jan 30, 2024
Thank you

10/10 Excellent

Willie

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Management on Jan 30, 2024
Thank you

2/10 Terrible

Renee

Stayed 1 night in Jan 2024
Response from Management on Feb 19, 2024
Thank you

8/10 Good

Kimberly

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very rude front desk gentlemen. Just wanted to argue with us about everything. Very unprofessional.
Stayed 1 night in Jan 2024
Response from Management on Jan 30, 2024
Thank you

10/10 Excellent

Amber

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on Jan 30, 2024
Thank you

10/10 Excellent

Stephanie and Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night. The bed was very soft and had a dip in the middle. Could have used another pillow and a heavier blanket. The bath towels were soft and nice. The room and bathroom were very clean. Day staff was very cheerful. The night clerk was a bit cranky and let us know she was tired when ringing us up for snacks. Asked if she’d be the one we’d ask for another pillow and she said no. Breakfast was amazing… omelets, sausages, waffles and potatoes. Lots of other options too!
Stayed 1 night in Jan 2024
Response from Management on Jan 30, 2024
Thank you

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff..nice pool and hot tub. Clean rooms and comfortable beds.
Stayed 1 night in Jan 2024
Response from Management on Jan 30, 2024
Thank you

10/10 Excellent

Chantilly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. Hot tub was great. Staff are friendly.
Stayed 1 night in Jan 2024
Response from Management on Jan 30, 2024
Thank you

8/10 Good

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 30, 2024
Thank you

10/10 Excellent

Alfred, Colorado Springs

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 30, 2024
Thank you

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 30, 2024
Thank you

10/10 Excellent

Cynthia J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Grand island hotel
Third visit to this hotel and to Grand Island. Great service, great breakfast, great location. Also a great value.
Stayed 1 night in Dec 2023
Response from Management on Jan 30, 2024
Thank you

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
The best hotel I have stayed in recently. Staff was very cordial and on the ball. Hotel looked better kept than most. Really nice.
Stayed 1 night in Dec 2023
Response from Management on Jan 30, 2024
Thank you

10/10 Excellent

Danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel
Stayed 1 night in Dec 2023
Response from Management on Jan 30, 2024
Thank you

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people working all were amazingly nice. Three different employees and all were very impressive
Stayed 1 night in Dec 2023
Response from Management on Jan 30, 2024
Thank you

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on Jan 30, 2024
Thank you

6/10 Okay

Kaylen

Traveled with family
Beds were very uncomfortable. We had major issue with noise from the room next door.
Stayed 1 night in Nov 2023
Response from Management on Dec 4, 2023
Thank you

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
A restful night in a clean comfortable room
Stayed 1 night in Nov 2023
Response from Management on Nov 17, 2023
Thank you

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from Management on Nov 9, 2023
Thank you

4/10 Poor

ali, los gatos

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
accessible rooms are not real accessible. heater wasn't working in freezing night somebody stole the license plate of the car, unsafe.
Stayed 1 night in Oct 2023
Response from Management on Nov 3, 2023
Thank you for you sharing your feedback. We do apologize. Are only wish would have been if you would have notified us not only your room but your license plate. Thank you,

10/10 Excellent

Jacob

Stayed 1 night in Oct 2023
Response from Management on Nov 9, 2023
Thank you

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 25, 2023
Thank you