Indoor pool, 4 outdoor pools, open 6:00 AM to 10:00 PM, sun loungers
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Reviews of Hilton Surfers Paradise Hotel & Residences

5 out of 5
Hilton Surfers Paradise Hotel & Residences
6 Orchid Ave Surfers Paradise, Surfers Paradise, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 432 out of 1002 reviews" "
Rating 8 - Good. 250 out of 1002 reviews" "
Rating 6 - Okay. 146 out of 1002 reviews" "
Rating 4 - Poor. 104 out of 1002 reviews" "
Rating 2 - Terrible. 70 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sunil

Liked: Staff & service, property conditions & facilities
Happy during the stay
Stayed 1 night in May 2024
Response from Fiona Pryde - General Manager on May 7, 2024
Dear Sunil, We're delighted to read you had a great stay and we hope to welcome you back again. Warm regards,

8/10 Good

Guy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 1 night in May 2024
Response from Fiona Pryde - General Manager on May 6, 2024
Dear Guy, We're pleased to see you enjoyed your stay. Warm regards,

8/10 Good

Mike

Traveled with family
Liked: Staff & service, property conditions & facilities
Great location and facilities. One negative is some of the rooms are a bit tired looking in particular carpets and bathroons and could do with a makeover. Our first stay (1 night) we had a reasonably significant leak with rain coming in the window in a bedroom and were just given towels and told not to worry. That was pretty poor but minor in the scheme of our whole stay.
Stayed 4 nights in Apr 2024
Response from Fiona Pryde - General Manager on May 3, 2024
Dear Mike, Thank you for your review and feedback. We are currently in the process of replacing the carpet and updating our rooms. We sincerely apologise for the inconvenience by the leak in your room and to see we fell short on the level of service. I will ensure to follow up with our team. Warm regards,

10/10 Excellent

shane guy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will recommend this place to friends will be back to stay again
Stayed 5 nights in Apr 2024
Response from Fiona Pryde - General Manager on May 1, 2024
Thank you for recommending our wonderful hotel and we can't wait to welcome you back again soon. Warm regards,

6/10 Okay

Luis

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The staff where non helpful at check in station, paid for parking told to park at a certain level , no visible access through car park to get to parking level, the apartment was not what I expected
Stayed 3 nights in Apr 2024
Response from Fiona Pryde - General Manager on Apr 30, 2024
Dear Luis, We are very sorry to read of the issues you had during your stay. Our Executive Team are reviewing your comments to ensure they are used to improve our guest's experience.Warm regards,

8/10 Good

Pravin

Stayed 3 nights in Apr 2024
Response from Fiona Pyrde - General Manager on Apr 30, 2024
Thank you for your score, Pravin.

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HH on Apr 27, 2024
Thank you!

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location offering lots of things to do
Stayed 2 nights in Apr 2024
Response from Fiona Pryde - General Manager on Apr 22, 2024
Dear Eric, We are delighted to read you enjoyed your stay and hope to welcome you back again soon. Warm regards,

4/10 Poor

Douglas

Stayed 4 nights in Mar 2024
Response from Fiona Pryde - General Manager on May 9, 2024
Thank you for your score.

10/10 Excellent

Miraj

Stayed 2 nights in Apr 2024
Response from Fiona Pryde - General Manager on Apr 22, 2024
Thank you for a great review, Miraj!

10/10 Excellent

Jitesh

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Generally pretty good and close to Surface Paradise beach.
Stayed 4 nights in Apr 2024
Response from Fiona Pyrde - General Manager on Apr 16, 2024
Dear Jitesh, We are delighted to ready you had a great stay and hope to welcome you back again soon. Warm regards,

4/10 Poor

Debbie S

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was very stuffy!! No rubbish bags for the bins, stains on the bed and our neighbours had a party and we couldn’t sleep until 2am. However, location is very convenient.
Stayed 1 night in Apr 2024
Response from Fiona Pryde - General Manager on Apr 16, 2024
Dear Debbie, We apologise for the challenges you faced during your stay. We strive to provide a comfortable and relaxing environment for all our guests, and we are sorry to hear that your experience did not meet your expectations. We will address these issues with our housekeeping and maintenance teams to ensure they are resolved promptly.Warm regards,

10/10 Excellent

Mazin Salah Shaban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Fiona Pryde - General Manager on Apr 16, 2024
Thank you for a great score, Mazin!

10/10 Excellent

Belinda, Currumbin Waters

Stayed 1 night in Apr 2024
Response from Fiona Pryde - General Manager on May 2, 2024
Thank you for a great score, Belinda!

10/10 Excellent

Anna Marzena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Fiona Pryde - General Manager on Apr 16, 2024
Thank you for a great score, Anna!

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful experience. It was sweet finding a wine bottle and chocolate left for us to celebrate our wedding
Stayed 2 nights in Mar 2024
Response from Fiona Pryde -General Manager on Apr 9, 2024
Dear Natalia, We are delighted to read you had a beautiful experience with us and the special touch added to your celebrations. Warm regards,

6/10 Okay

Wendy

Traveled with family
Liked: Cleanliness, staff & service
The Hotel gym is dirty and don’t feel safe. VIP lounge has very poor service.
Stayed 2 nights in Mar 2024
Response from Fiona Pryde - General Manager on Apr 2, 2024
Dear Wendy, We sincerely apologise for the issues you experienced during your stay. We will ensure to address these issues with our to team to ensure any improvements are made.Warm regards,

4/10 Poor

Firas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Fiona Pyrde - General Manager on Apr 2, 2024
Thank you for your score.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, property conditions & facilities
Really enjoyed our stay, thank you too all the staff.
Stayed 5 nights in Mar 2024
Response from Fiona Pryde - General Manager on Mar 26, 2024
Dear Steven, We are delighted to read you enjoyed your stay and we hope to welcome you back again. Warm regards,

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Fiona Pyrde - General Manager on Mar 19, 2024
Dear Terry, We are delighted to read you enjoyed your stay and the location. Warm regards,

10/10 Excellent

Neil

Stayed 1 night in Mar 2024
Response from Fiona Pryde - General Manager on Apr 9, 2024
Thank you for a great score, Neil!

10/10 Excellent

Nobuyoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Fiona Pryde - General Manager on Mar 19, 2024
Thank you for a great score!

10/10 Excellent

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Mar 2024
Response from Fiona Pryde - General Manager on Mar 19, 2024
Dear Morgan, We are delighted to see you had a great stay!Warm regards

10/10 Excellent

Saud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Feb 2024
Response from Fiona Pryde - General Manager on Mar 14, 2024
Dear Saud, We are delighted to read you had a great stay and we hope to welcome you back again.Warm regards,

10/10 Excellent

Sukhbant Singh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, large rooms and friendly staff
Stayed 3 nights in Feb 2024
Response from Fiona Pryde - General Manager on Mar 5, 2024
Dear Sukhbant,We are delighted to read you had a great stay!Warm regards,

10/10 Excellent

Kawa, Hamilton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not quiet but loved it in the centre of everything in the city highly recommended
Stayed 3 nights in Feb 2024
Response from Fiona Pryde - General Manager on Mar 5, 2024
Thank you for a great score, Kawa.Warm regards,

10/10 Excellent

Dang Duy Phuong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, will be back
Stayed 2 nights in Feb 2024
Response from Fiona Pryde - General Manager on Mar 5, 2024
Thank you for your review. We can't wait to welcome you back again!Warm regards,

10/10 Excellent

Jigar

Liked: Cleanliness, amenities, property conditions & facilities
amazing property
Stayed 7 nights in Feb 2024
Response from Fiona Pryde - General Manager on Feb 18, 2024
Thank you for a great score, Jigar!

4/10 Poor

Kevin

Liked: Cleanliness
Disliked: Staff & service
The pillows were AWESOME, huge bathroom. Dirty windows, no sugar in room for supplied coffee, tea. In room service menu much to be be desired, buffet breakfast not worth the money. In hotel restaurant... Cockroach running across the floor,, 30 minutes to get a drink served to table, 40 mins for entree,,, after nearly 2 hours waiting for main course decided to pay for drink and entree and leave without having main meal. Below average range of cocktails on menu.. nothing to write home about. Overall thoughts... Not worth the money. 2.5/10
Stayed 1 night in Feb 2024
Response from Fiona Pryde - General Manager on Feb 19, 2024
Dear Kevin, We sincerely apologise for the issues you experienced during your stay. Unfortunately, we did have a few team members away due to illness in the restaurant. We strive to maintain high standards and will take immediate steps to rectify these shortcomings. Warm regards,

10/10 Excellent

Fiona Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to transport, shops and eateries. Staff lovely, property clean and well kept. Had a wonderful stay.
Stayed 5 nights in Feb 2024
Response from Fiona Pryde - General Manager on Feb 15, 2024
Dear Fiona, We are delighted to read that you had a wonderful stay and hope to welcome you back again.Warm regards,

10/10 Excellent

Ravi

Stayed 1 night in Feb 2024
Response from Fiona Pryde - General Manager on Feb 15, 2024
Thank you for a great score, Ravi!

10/10 Excellent

nicole

Traveled with family
Was great experience by took money out of CCD with out information of charges
Stayed 1 night in Feb 2024
Response from Fiona Pryde - General Manager on Feb 13, 2024
Dear Nicole, We are delighted to read you had a great experience. Please contact our front office team if you would like more information on the charges, our apologies for the inconvenience. Warm regards,

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Fiona Pryde - General Manager on Feb 6, 2024
Thank you for a great score, Shelley!

6/10 Okay

Jarrod

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Fiona Pryde - General Manager on Feb 6, 2024
Thank you for your score!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room and facilities would highly recommend
Stayed 5 nights in Jan 2024
Response from Fiona Pryde - General Manager on Feb 6, 2024
We are delighted to see you enjoyed your stay and hope to welcome you back again.

6/10 Okay

Chyanne

Stayed 2 nights in Jan 2024
Response from Fiona Pryde - General Manager on Mar 21, 2024
Thank you for your score.

8/10 Good

Nadeya

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2024
Response from Fiona Pryde - General Manager on Feb 6, 2024
Thank you for you score!

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping areas and beach
Stayed 2 nights in Jan 2024
Response from Fiona Pryde - General Manager on Feb 6, 2024
We're pleased to see you enjoyed the location!

10/10 Excellent

Hira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Fiona Pryde - General Manager on Feb 2, 2024
Thank you for a great score, Hira.

6/10 Okay

MARTIN EMILIO

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Tv doesn’t work, even play something on YouTube, cast or watch tv. The cleaners are very friendly and nice people, but I think there isn’t enough of them to clean all the rooms during the right time frame
Stayed 2 nights in Jan 2024
Response from Fiona Pryde - General Manager on Feb 6, 2024
Dear Martin,We are very sorry to read you had issues with the tv and appreciate the feedback you provided on our housekeeping. Our Executive Team are reviewing your comments to ensure they are used to improve our guest's experience.Warm regards,

8/10 Good

Tamer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, very good customer service
Stayed 4 nights in Jan 2024
Response from Fiona Pryde - General Manager on Jan 30, 2024
Dear Tamer, We are pleased to see you enjoyed your stay and hope to welcome you back again soon. Warm regards,

6/10 Okay

Desh

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
We usually stay here, but this time we found the room much dirtier, not getting serviced on time. I always have to ask do you have the room service and we entered the old guest stuff was left in the fridge so very unsatisfied. All I can say the overseas Hilton are hundred times better than one better here in Australia.
Stayed 4 nights in Jan 2024
Response from Fiona Pryde - General Manager on Jan 31, 2024
Dear Desh, We sincerely apologise for the shortcomings you experienced during your stay with us. We have shared your comments directly with our Housekeeping Manager to ensure appropriate follow up with the team. We pride ourselves on delivering an exceptional level of quality and cleanliness and we are very sorry that during your stay, we were unable to demonstrate this.Warm regards,

4/10 Poor

Monica

Disliked: Cleanliness, property conditions & facilities
Apartment was below average. Riped carpet throughout, dirty and hotel ran out of towels. Not just pool towels, they were out normal bath towels. Breakfast was below average as well. We went down at 8:30am, most hot food was empty, no fruits. They didn’t have a table for despite booking in advance. We have stayed at Hilton before, it was great about 6 months. This experience is worthy of zero stars. I did send Hilton photos of the room.
Stayed 1 night in Jan 2024
Response from Fiona Pryde - General Manager on Jan 31, 2024
Dear Monica, We sincerely apologise for the the issues you experienced during your stay. At Hilton, we pride ourselves on an exceptional level of service and we have clearly let you down on this occasion. We will ensure to investigate this further. Warm regards,

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Fiona Pryde - General Manager on Jan 30, 2024
Thanks for a great score, Caroline.

10/10 Excellent

Christopher

Stayed 4 nights in Jan 2024
Response from Fiona Pryde - General Manager on Mar 21, 2024
Thank you for a great score.

10/10 Excellent

Kirsten

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic room with great view
Great service, our room was big and spacious (2 bedroom), beautiful view of the beach, fantastic bfast too. We loved our week at the Hilton. Right above all the action in Surfers. Thanks for a great holiday.
Stayed 5 nights in Jan 2024
Response from Fiona Pryde - General Manager on Jan 30, 2024
Dear Kirsten, We are delighted to read you had a fantastic stay and we hope to welcome you back again soon. Warm regards,

10/10 Excellent

krystal

Stayed 1 night in Jan 2024
Response from Fiona Pryde - General Manager on Jan 30, 2024
Thanks for a great score, Krystal!

4/10 Poor

Harjeet

Disliked: Cleanliness, staff & service
Nothing staff at the reception was rough and helpless didn’t give any specific information when asked help start laughing instead helping so I will pass my experience to 10 of my friends and family. No never need to train staff properly
Stayed 3 nights in Jan 2024
Response from Fiona Pryde - General Manager on Jan 31, 2024
Dear Harjeet,We are sorry to read you were disappointed with your interactions with our team. We have been advised that you had failed to check out at the appropriate time and our team had asked you numerous times to check out which was not done. This may have caused the frustration. If you would like us to investigate this further, please don't hesitate to contact us directly. Warm regards,

10/10 Excellent

Cameron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Jan 2024
Response from Fiona Pryde - General Manager on Jan 30, 2024
Dear Cameron, We are so pleased to read you had a great stay and we can't wait to see you back again soon.Warm regards,

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the heart of Surfers
The location of the hotel was excellent . Service was fantastic and the room was very clean
Stayed 1 night in Jan 2024
Response from Fiona Pryde - General Manager on Jan 30, 2024
Dear Ben, We are so pleased to read you had a great stay and we can't wait to see you back again soon.Warm regards,