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Reviews of American inn and suites

2 out of 5
American inn and suites
737 Knox HWY 10, Galesburg, IL

Reviews

7.6

Good

Rating 10 - Excellent. 138 out of 430 reviews" "
Rating 8 - Good. 151 out of 430 reviews" "
Rating 6 - Okay. 69 out of 430 reviews" "
Rating 4 - Poor. 39 out of 430 reviews" "
Rating 2 - Terrible. 33 out of 430 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

RIch

Traveled with family
Disliked: Property conditions & facilities
This place is deceptive and a joke. It was dirty and smelly and there was open gambling in the lobby as I was checking in. The fake and deceptive reviews misled me into thinking this was a reputable hotel. Nothing could be further from the truth. We left and booked somewhere else. No way would I let my family stay there.
Stayed 2 nights in May 2024
Response from Management. on May 19, 2024
You are totally telling wrong information to everyone. I think you need new prescription glasses so you can see the clean floor. Second, gaming is state-approved; you should get knowledge of gaming laws. You left because you told the front desk you thought we were America Inn by Wyndham; that's why you left. You should learn some English so next time you can read the correct hotel name. And the room was clean as it should be. Thank you for your review.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 1 night in May 2024
Response from Management on May 20, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay. We hope you will come back and see us again soon

10/10 Excellent

Nick

Stayed 1 night in May 2024

4/10 Poor

Kenneth

Traveled with partner
Disliked: Amenities, property conditions & facilities
Cheap price but would not recommend to others
Stayed 2 nights in Apr 2024
Response from Management on May 19, 2024
Thank you for staying with us.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean secure couldn’t ask for a better stay
Stayed 1 night in Apr 2024
Response from Management on Apr 6, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay. We hope you will come back and see us again soon.

2/10 Terrible

Nicole

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 22, 2024
Thank you for staying with us.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 22, 2024
Thank you for staying with us.

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for the price.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 22, 2024
Thank you for staying with us.

10/10 Excellent

Layne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front Desk "Bradley" is awesome
Economy room, sufficed for our purpose. The pillows were terrible and skimpy on towles. Breakfast was very basic, waffle, cereal, fruit, yogurt, toast and donuts....BUT...it was VERY CLEAN and nicely laid out. The front desk person, Bradley, was outstanding. He was friendly, professional, kept the front area looking good and assisted me with the toaster. He's awesome.
Stayed 1 night in Feb 2024
Response from Big Hoss on Feb 19, 2024
Thank you for your business and the great review.

8/10 Good

Arliss

Traveled with partner
Liked: Amenities
Nice staff good BBQ closeby
Stayed 1 night in Feb 2024
Response from Big Hoss on Feb 19, 2024
Thank you for the good review.

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Owner on Mar 22, 2024
Thank you for staying with us.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best customer service
Customer service was great! Room was clean and had some updates.
Stayed 1 night in Jan 2024
Response from Big Hoss on Feb 2, 2024
Thank you for staying with us and the great review.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Big Hoss on Feb 2, 2024
Thank you

10/10 Excellent

Cathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Big Hoss on Feb 2, 2024
Thank you

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, quiet area, staff is friendly.
Stayed 4 nights in Dec 2023
Response from Big Hoss on Feb 2, 2024
Thank you for staying and your review.

10/10 Excellent

Cathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Big Hoss on Feb 2, 2024
Thank you

6/10 Okay

Chris

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Big Hoss on Feb 19, 2024
Thank you

8/10 Good

Jenelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Big Hoss on Dec 18, 2023
Thank you.

10/10 Excellent

Ditrice

Liked: Cleanliness, staff & service, property conditions & facilities
It was great the lady was sweet & welcoming
Stayed 1 night in Nov 2023
Response from Big Hoss on Dec 18, 2023
Thank you for staying with us.

10/10 Excellent

Sharon, Pt Vernon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelling solo in a foreign country, I was made to feel welcome from the moment i checked in and throughout my 9 day stay by the incredibly helpful and friendly staff. The room was clean and comfortable and had everything I needed. I will definitely stay here again when I return.
Stayed 9 nights in Nov 2023
Response from Big Hoss on Dec 18, 2023
Thank you for the great feedback

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Cathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

8/10 Good

Julian

Stayed 1 night in Nov 2023
Response from Big Hoss on Dec 18, 2023
Thank you.

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It looked and smelled clean. The staff was wonderful!! So respectful. The bed was the best I have ever slept in. I want on of those mattresses
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
Your business is very important to us and we value your feedback. We hope you will come back and see us again soon

2/10 Terrible

Roy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thin walls. Very loud. Smelly
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 15, 2023
Thank you for your review we apologize your experience was not an enjoyable one .We do hope to see you in the future for a better outcome .

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older style hotel, but very clean! I was very impressed how clean the hotel was. Front desk lady was very nice as well. I would definitely stay here again.
Stayed 1 night in Aug 2023
Response from Hotel Management on Oct 15, 2023
Thank you for your review we hope to see you again for your future stays in the area .

10/10 Excellent

Cathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on Aug 13, 2023
Your business is very important to us and we value your feedback. We hope you will come back and see us again soon

2/10 Terrible

Pedro

Smells awful
Stayed 1 night in Aug 2023
Response from Management on Aug 13, 2023
Thank you for the feedback we are looking into your concerns

8/10 Good

Christopher, Grimes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff offered smooth check-in. Some of the furniture in our room was a little worn but the property was clean.
Stayed 1 night in Aug 2023
Response from Management on Aug 13, 2023
Thank you for staying with us and the review.

10/10 Excellent

Cathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on Aug 13, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay. We hope you will come back and see us again soon.

2/10 Terrible

Nichole

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Big Hoss on Aug 8, 2023
Thank you

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Room was clean. Staff was nice . Bathroom ceiling was peeling. Couldn't get the TV to come on but didn't ask for help--may have been user error. AC couldn't keep up with 100 degree temps but the consistent white noise from the fan helped me sleep through a storm.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Aug 6, 2023
Thank you for staying with us and the review.

10/10 Excellent

Danielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading reviews, I was nervous, but we were greeted by a friendly worker at the front desk. Our room was clean and quiet. The kids had fun in the pool, which looked clean, and, we met friendly people. My family also enjoyed the variety of breakfast items. The only negative thing was that our room smelled like old man’s cologne. It didn’t bother my family but drove me nuts.
Stayed 1 night in Jul 2023
Response from Big Hoss on Aug 1, 2023
Thank you for staying with us and the review.

8/10 Good

Hans

Traveled with family
Liked: Cleanliness, staff & service, amenities
Second time staying here. Hotel doesn't look great from the outside. Entrance to parking lot property and hotel are pretty sketchy. Inside was ok. Lobby and kitchen area were pretty good. Room was comfortable and clean. Liked the bed.
Stayed 1 night in Jul 2023
Response from Big Hoss on Aug 1, 2023
We are glad you enjoyed your stay.

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff. Clean. Friendly atmosphere
Stayed 1 night in Apr 2023
Response from Owner on Jul 29, 2023
Thank you for the great review.

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is very clean and comfortable. The people working there actually appear to enjoy their job. The only thing I would do differently is ask for a bigger room (more hanging space for clothes). The room I had would be perfect for a night or two, but if you’re staying a week you’ll want a little more space
Stayed 5 nights in Jul 2023
Response from Owner on Jul 29, 2023
Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Ann, KAIBETO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy they had last minute accommodations.
Stayed 1 night in Jul 2023
Response from Big Hoss on Jul 26, 2023
Thank you for your business.

10/10 Excellent

denise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Big Hoss on Jul 26, 2023
Thank you for the great review.

8/10 Good

Elizabeth

Traveled with partner
Liked: Staff & service, property conditions & facilities
The location is sort of in the middle of nowhere so not convenient for shopping but the staff is very nice and the room was clean.
Stayed 3 nights in Jul 2023
Response from Owner on Jul 16, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay. We hope you will come back and see us again soon.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to from the freeway. GreT stopover stay on a long drive.
Stayed 1 night in Jul 2023
Response from Owner on Jul 16, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay. We hope you will come back and see us again soon.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
Great stay, as always, they truly are the best value in this value in this area.
Stayed 1 night in Jul 2023
Response from Owner on Jul 16, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay. We hope you will come back and see us again soon.

8/10 Good

Michael, Wood River

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was a bit hard trying to sleep with the fair going on just across the street...the loud music and th e cars racing...other than that it was a very pleasant stay...
Stayed 5 nights in Jul 2023
Response from Owner on Jul 16, 2023
Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Very good for the price. AC not on when we got there but that seems standard for many hotels these days. Very friendly lady at check-in.
Stayed 1 night in Jul 2023
Response from Owner on Jul 16, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay.We hope you will come back and see us again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Owner on Jul 13, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay. We hope you will come back and see us again soon.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the condition of the room was very good. It was juat a bit tight to move around but for one person there was enough. The only thing I can give a bad grade for was the need to have the caulking at the top of the shower worked on...and it DID NOT affect the showering. I would recommend it and will use them again when back in the area.
Stayed 2 nights in Jul 2023
Response from Big Hoss on Jul 12, 2023
Thank you for staying and the great review

10/10 Excellent

DANIEL

Stayed 1 night in Jul 2023
Response from Big Hoss on Jul 12, 2023
Thank you for staying with us and the great review.

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay for the price. Was remodeled and comfortable. Limited service in the immediate area.
Stayed 1 night in Jul 2023
Response from Owner on Jul 13, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

8/10 Good

Jaret

Stayed 1 night in Jul 2023
Response from Big Hoss on Aug 1, 2023
Thank you

8/10 Good

Karl

Stayed 2 nights in Jul 2023
Response from Big Hoss on Aug 1, 2023
Thank you